Yorkshire Caravans & Motorhomes Avis 

571
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My dealings with Grant Lees were first rate. He is experienced, courteous, helpful, knowledgeable and guided me smoothly through the process of selling my Motorhome. At all times he was efficient and... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't waste your time and money ordering online accessories from these. My order was cancelled next day, despite the website saying the item was in stock. I was sent no notification of this, I had to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Needed new A frame cover for our caravan. Stu was so helpful in sorting for us. Prompt replies to my messages. Next day delivery on our parcel. Very well wrapped too! Would definitely use and delighte... Voir plus

Noté 5 sur 5 étoiles

Expert knowledge and huge range of stock. Right pricing and incentives on offer. Bought full awning and annexe this time, so thank you to awning sales, and had purchased a caravan previously. Great co... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Concessionnaire de camping-cars

Écrit par l'entreprise

Yorkshire Caravans & Motorhomes is the UK’s oldest and largest independent retailer of Caravans, Motorhomes, Awnings & Leisure accessories.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

571 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(571)

388 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Our first trip to Yorkshire Caravans…

Our first trip to Yorkshire Caravans was amazing. A big shout out to the ladies in the shop. Amanda, Ellie and Lesley. They were absolutely lovely. Very helpful and patient whilst we made our decisions. We will definitely be back. The ladies mentioned above made our day.

12 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi there,

Thank you for your lovely review! Amanda, Ellie and Lesley will be really happy to know they made your day and helped make everything easier while you chose what you needed.

We’ll make sure your kind words are passed on to them, and we look forward to welcoming you back again soon!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Caravan security wheel lock

Ordered a security device for my caravan, within 24 hours, next day, it was at my door. The ordering process was quick and simple, and they were the cheapest supplier by a big margin! Check them out first, you won't be disappointed.

3 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Dee,

Thank you for your review! It’s great to hear your security device arrived so quickly and you found the ordering process easy. We really appreciate your recommendation and hope to help you again in the future.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Very happy with the service explained…

Very happy with the service explained everything helped who’s with everything we wanted to no

12 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Peter,

Thank you for sharing your positive experience, we’re grateful for your feedback!

- Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Debbie was so professional and…

Debbie was so professional and explained everything to us she is so infectious and such a joy to be around after 30 years in sales one of the best then over to the storage again so professional and explained everything in detail .handover explained to us and put us at ease as our first caravan well done everyone on being so professional and polite and welcoming us to syc family
Kind regards Billy and tracy

11 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Billy and Tracy,

Thank you for your lovely review. It’s wonderful to hear that Debbie made such a positive impression and helped make your first caravan purchase feel easy and enjoyable.

We’re also glad the storage and handover teams took the time to explain everything clearly and helped put you at ease. It means a lot to know you felt welcomed and well looked after throughout.

Enjoy your new caravan and welcome to the Yorkshire Caravans family!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️ YORKSHIRE CARAVANS AWNINGS DEPARTMENT


We recently visited Yorkshire Caravans to look for an awning, and the experience was outstanding from start to finish.
The shop has an incredible selection of both brand new and quality used awnings on sale, which can feel a bit overwhelming at first, but the team there made finding what was right for us incredibly easy. A massive thank you to DAVE, JAMES, and MARCUS, who are all exceptionally knowledgeable and welcoming.
They took the time and care to guide us thoroughly through the wide variety of options available. We appreciated their no pressure sales approach and it was clear from the start, that their priority was making sure we purchased exactly what we needed for our setup, rather than just pushing what they wanted us to have.
To top off the fantastic service, once we made our choice, they took the time to load everything safely into our car.
The pricing is highly competitive and customer service second to none, so if you're looking for an awning and accessories, there's no need to look anywhere else, DAVE, JAMES, and MARCUS will take great care of you!

10 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Leonard,

Thank you for such a detailed and thoughtful review. It means a lot to hear that Dave, James, and Marcus helped make choosing your awning such a positive experience.

We’ll make sure your kind words are passed on to all three of them. Thanks again for your support, and we hope you get plenty of enjoyment from your new awning.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

FIVE STAR SERVICE AT YORKSHIRE CARAVANS LEISURE SHOP


🌟🌟🌟🌟🌟LEISURE SHOP
FIVE STAR SERVICE
If you are looking for any accessories for your caravan or motorhome, then look no further than the LEISURE SHOP at Yorkshire Caravans!
Our recent visit was hands-down one of the best retail experiences we’ve had, all thanks to the incredible AMANDA and TONI. From the moment we walked in, their knowledgeable approach and excellent advice guided us exactly to what we needed- nothing is too much trouble.
What blew us away even more was their exceptional care and great customer service in the scorching weather. They went completely above and beyond to look after us, kindly offering us a cold drink and ice lollies to keep us cool while we shopped. It’s those thoughtful, personal touches that you don't find in many places.
Top it all off with excellent competitive pricing, and there is absolutely no reason to go anywhere else. Thank you, AMANDA and TONI—you are an absolute credit to Yorkshire Caravans! We will definitely be back.

10 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Kathryn,

Thank you for such a fantastic review! We’re so glad to hear you had such a positive experience in our Leisure Shop. Amanda and Toni will be very pleased to know their advice and customer care made such a difference to your visit.

We’ll make sure your kind words are passed on to them both.

Thanks again for your support, and we look forward to welcoming you back soon!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Steve contacted me when I was selling…

Steve contacted me when I was selling my motorhome. He made a reasonable offer. After a short call and some exchange of info we agreed a time for someone to check and pick up the van. Ian was very professional did the checks courteously and then took it away. The whole process took less than 2weeks and the price paid was what we agreed.

9 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Simon,

Thank you for your review. We’re really pleased to hear the whole process was straightforward and everything went smoothly though the process. We’ll make sure your feedback is passed on. Thanks again for choosing Yorkshire Caravans & Motorhomes.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Aircon

I phoned their accessories shop yesterday to enquire about a portable Aircon unit for my touring caravan. I spoke to a lady called Amanda who told me they had run out of stock on the brand I wanted, but she came up with an alternative for me. Promising next day delivery and it, I bought it. And less than 24hrs later, the unit has been delivered.
I think she went above and beyond and we are really grateful to her, thankyou.

10 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi John,

Thanks you for the lovely review! We’re really pleased Amanda was able to help and find a suitable alternative for you. We’ll make sure your kind words are passed on to her. We hope the Aircon unit works well for you and thanks again for choosing us.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Excellent service

Excellent service , good communication, very professional
Would use again

7 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi John,

Thank you very much for the 5-stars, we're really happy that you're pleased with our service!

- Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

We recently reached out to Stu at the…

We recently reached out to Stu at the parts department for a new swift basecamp hood, our experience with them is outstanding. stu couldn’t do enough to help with sourcing and Evan finding the suited swift badge to go with. The way we were treated will make us a returning customer in future, we’ve already ordered some other things because of our experience.
Thank you,

20 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Adam,

Thank you for your fantastic review! We're really pleased Stu was able to help you find exactly what you needed. We'll make sure your kind words are passed on to him. Thanks for your support, and we look forward to helping you again in the future!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Brilliant experience

We had a brilliant experience with Yorkshire Caravans through every step of the purchase of our new caravan. Debbie explained everything in a friendly way and there was no pressure whatsoever. The handover was brilliant with everything being clearly explained by Richard and Brian for whom nothing seemed to be too much trouble. Altogether outstanding.

30 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Roger,

Thank you for your wonderful review! We're so pleased to hear you had such a positive experience from start to finish. We'll make sure your kind words are passed on to Debbie, Richard and Brian. We hope you enjoy your new caravan and wish you many happy adventures!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Caravan roof corners

I ordered roof corner caps for my Coachman caravan came by post in 3 days in my experience excellent company to deal with will definitely be use them again many thanks Kevin

25 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Kevin

Thank you for your great review! We're pleased to hear your order arrived quickly and that you were happy with the service. We really appreciate your support and look forward to helping you again in the future.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Excellent experience here James is a star.

Excellent experience here we went to buy a sun canopy James was excellent, very good knowledge took time to explain all the options and which ones would be the best fit for us. We bought a fantastic sun canopy at a great price. Thank you James you are a credit to Yorkshire caravans it was a pleasure doing business with you.

4 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mr Farrier,

Thank you for your lovely review! We're pleased James was able to help you choose the right sun canopy and explain all the options. We'll make sure your kind words are passed on to him. We hope you enjoy your new canopy, and thanks again for choosing us!

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Thanks for fast delivery

Thanks for fast delivery 2 days earlier than expected,fitted external temperature sensor and now no annoying faults on Bailey Moho control panel 👍😁

25 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mervyn,

Thank you for your great review! We're pleased to hear your order arrived sooner than expected and that everything is now working as it should. Thanks for choosing us, and we hope to help you again in the future!

- Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

New caravan!

We were made to feel very welcome. Johnny was very good at explaining the process and options on our caravan. No pressure environment.

At handover, Clive took us through the features and settings. He was knowledgable and patient.

We needed a new battery as ours was too tall for an internal battery box and Ellie in sales was exceptional, explaining about the vouchers we had to spend following buying the caravan and saved us 15% on a new battery.

Would highly recommend.

1 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Nick,

Thank you for your lovely review! We're pleased to hear you felt welcome from the moment you arrived. We'll make sure your kind words are passed on to Johnny, Clive and Ellie. It's great to know the team helped make the whole experience a positive one. Thanks for your recommendation, and we hope you enjoy your new caravan!

– Yorkshire Caravans & Motorhomes

Noté 1 sur 5 étoiles

Avoid this company

Please make sure you have looked everywhere else for your new caravan or motor home instead of buying from these parasites, the have a very unique way of completely ruining buying and picking up your new holiday home you have worked so hard for !!!

28 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Arthur,

We're sorry to read your review and to hear that your experience didn't meet your expectations. This is certainly not the experience we want any of our customers to have.

We'd really like the opportunity to understand what happened and see if there's anything we can do to help. Please could you email your details to courtney.sheppard@yorkshirecaravans.com so it can be passed to a member of our team to look into your concerns and get in touch.

We hope to hear from you soon.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Very professional and friendly

From initial enquiry via their web site their responses habe been quick and informative. Debs in psrticulsr was extremely helpful.

1 juillet 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Mike,

Thank you for your kind review! We're pleased to hear you received quick, helpful service from the start. We'll be sure to pass on your kind words to Debbie. Thanks for choosing us!

– Yorkshire Caravans & Motorhomes

Noté 1 sur 5 étoiles

Please avoid this company they lie to you and steal carpets from your van

Please avoid this company, because they lie to you and steal carpets out of your caravan that you want to part ex. I was buying a Kensington Compass 840 2018 date 09/05/26 and few days after putting my deposit down, I was informed that there was an issue with the roof bar rail. I was told that I could take it away and bring it back at a later date if I wanted. But I told the salesman Johnathan that I would not be taking it till it was repaired because it would cause the roof to leak. Later that day, he informed me the roof had been repaired. Then a few days later took my part ex over. Then after a few days passed I was informed that there was an issue my van, and that it would not be ready till the 9th of June. So I took my van back and found that my carpets had gone missing. The staff had told me they where been valeted. But then I found they had been thrown away. But more than likely they were given to another customer.

Just before I was due to get my new van, I went over on the 2nd of June and checked it for damp; it was reading 27% and there was water stains in the cupboard above the bed, and mud was all over the van. I was told the roof had just been repaired and needed drying out. I then contacted the manager Simon on the 3rd. I was informed that the PDI was done, and the van had been drying and was down to 15%. I told him that I would be over on the weekend to check the van before collection.

I then called into the site on Friday and I was told they lost the keys, but then I was told that could not find the van and then again lied to and I was informed that it was getting its PDI. Which I then asked if I could check the van for a damp reading. But then I was told it was at 35% and there was an issue with the roof band and they where resealing it. After I was already told that is should have already been fixed. I walked away and got my deposit back.

Finally, I was told to speak to Johnathan over my carpets, he told me to speak to Simon. I then emailed and phoned him and got no reply, so I went over today and he finally emailed back and I get my replacement carpets after the 28th of June.

After chasing up today. I was told there was a delay in the carpets and that it might be the 8th july, what a joke more like they have just ordered them and they are just putting off replacing them.

The caravan has gone back up for sale please check it before buying it.

9 mai 2026
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Réponse de Yorkshire Caravans & Motorhomes

We're sorry to read your review and that you were disappointed with your experience.

We would like to clarify a number of points. During the pre-delivery inspection, water ingress was identified on the caravan you had agreed to purchase. As soon as this was discovered, we informed you immediately and paused the handover while repairs were carried out. At no point was this information withheld, as we would never knowingly hand over a caravan requiring repair.

Regarding your visits to inspect the caravan, these were made without prior arrangement. As we operate across a 34-acre site with hundreds of caravans, vehicles are not always immediately accessible. and we ask customers to arrange appointments so we can ensure the caravan is located and ready to view.

With regard to your part exchange, once a vehicle is handed over to us, ownership transfers to Yorkshire Caravans in accordance with the signed order agreement, and we are entitled to prepare and advertise the vehicle for sale. Unfortunately, during preparation your carpets were found to be heavily stained and deteriorating, so they were disposed of as they were not in a condition we would supply to another customer. Following your decision to cancel the purchase, we offered either to purchase your caravan outright at the originally agreed part exchange value or to replace the carpets should you wish to retain the vehicle. We can assure you that replacement carpets have been ordered, and the delivery date provided to us by the supplier is currently 8th July.

We appreciate this situation was frustrating for you, and we're sorry that the purchase ultimately did not proceed. We have always sought to be transparent throughout the process and to offer a fair resolution once you decided not to continue with the purchase.

Noté 5 sur 5 étoiles

James was helpful

James was helpful, knowledgeable and polite. 5 star service thank you for your help

29 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Natalie,
Thank you for your review! We'll make sure your kind words are passed on to James.

– Yorkshire Caravans & Motorhomes

Noté 5 sur 5 étoiles

Very good experience dealing with…

Very good experience dealing with Raychel Burnett Leader in the warranty and aftercare department at Yorkshire Caravans and Motorhomes. Communication was excellent throughout, with everything handled quickly and efficiently, the parts arrived on time. Friendly, helpful service made the whole process straightforward.

30 juin 2026
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Réponse de Yorkshire Caravans & Motorhomes

Hi Nick,
Thank you for your lovely review! We're pleased to hear Raychel made the warranty process straightforward and kept you updated throughout. We'll make sure your kind words are passed on to her. Thanks again for taking the time to share your experience.

– Yorkshire Caravans & Motorhomes

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