Bought a new awning, which while away had a few problems with the fit. Called Yorkshire Caravans gave us advice on what to do and if that didn’t work out bring it back. Returned awning and was soon... Voir plus
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Spoke to Dave in the awning department, and he couldn't be more helpful in sorting us out with our extra awning stuff . Really recommend going here as they are so helpful .
My dealings with Grant Lees were first rate. He is experienced, courteous, helpful, knowledgeable and guided me smoothly through the process of selling my Motorhome. At all times he was efficient and... Voir plus
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Don't waste your time and money ordering online accessories from these. My order was cancelled next day, despite the website saying the item was in stock. I was sent no notification of this, I had to... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Yorkshire Caravans & Motorhomes is the UK’s oldest and largest independent retailer of Caravans, Motorhomes, Awnings & Leisure accessories.
Coordonnées de contact
Yorkshire Caravans & Motorhomes Ltd, Doncaster Road, , DN10 6DG, Yorkshire, Royaume-Uni
- 01302710366
- info@yorkshirecaravans.com
- www.yorkshirecaravans.com
4,5
Excellent
579 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent experience here James is a star.
Excellent experience here we went to buy a sun canopy James was excellent, very good knowledge took time to explain all the options and which ones would be the best fit for us. We bought a fantastic sun canopy at a great price. Thank you James you are a credit to Yorkshire caravans it was a pleasure doing business with you.
4 juillet 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mr Farrier,
Thank you for your lovely review! We're pleased James was able to help you choose the right sun canopy and explain all the options. We'll make sure your kind words are passed on to him. We hope you enjoy your new canopy, and thanks again for choosing us!
– Yorkshire Caravans & Motorhomes
Thanks for fast delivery
Thanks for fast delivery 2 days earlier than expected,fitted external temperature sensor and now no annoying faults on Bailey Moho control panel 👍😁
25 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mervyn,
Thank you for your great review! We're pleased to hear your order arrived sooner than expected and that everything is now working as it should. Thanks for choosing us, and we hope to help you again in the future!
- Yorkshire Caravans & Motorhomes
New caravan!
We were made to feel very welcome. Johnny was very good at explaining the process and options on our caravan. No pressure environment.
At handover, Clive took us through the features and settings. He was knowledgable and patient.
We needed a new battery as ours was too tall for an internal battery box and Ellie in sales was exceptional, explaining about the vouchers we had to spend following buying the caravan and saved us 15% on a new battery.
Would highly recommend.
1 juillet 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Nick,
Thank you for your lovely review! We're pleased to hear you felt welcome from the moment you arrived. We'll make sure your kind words are passed on to Johnny, Clive and Ellie. It's great to know the team helped make the whole experience a positive one. Thanks for your recommendation, and we hope you enjoy your new caravan!
– Yorkshire Caravans & Motorhomes
Avoid this company
Please make sure you have looked everywhere else for your new caravan or motor home instead of buying from these parasites, the have a very unique way of completely ruining buying and picking up your new holiday home you have worked so hard for !!!
28 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Arthur,
We're sorry to read your review and to hear that your experience didn't meet your expectations. This is certainly not the experience we want any of our customers to have.
We'd really like the opportunity to understand what happened and see if there's anything we can do to help. Please could you email your details to courtney.sheppard@yorkshirecaravans.com so it can be passed to a member of our team to look into your concerns and get in touch.
We hope to hear from you soon.
– Yorkshire Caravans & Motorhomes
Very professional and friendly
From initial enquiry via their web site their responses habe been quick and informative. Debs in psrticulsr was extremely helpful.
1 juillet 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mike,
Thank you for your kind review! We're pleased to hear you received quick, helpful service from the start. We'll be sure to pass on your kind words to Debbie. Thanks for choosing us!
– Yorkshire Caravans & Motorhomes
Please avoid this company they lie to you and steal carpets from your van
Please avoid this company, because they lie to you and steal carpets out of your caravan that you want to part ex. I was buying a Kensington Compass 840 2018 date 09/05/26 and few days after putting my deposit down, I was informed that there was an issue with the roof bar rail. I was told that I could take it away and bring it back at a later date if I wanted. But I told the salesman Johnathan that I would not be taking it till it was repaired because it would cause the roof to leak. Later that day, he informed me the roof had been repaired. Then a few days later took my part ex over. Then after a few days passed I was informed that there was an issue my van, and that it would not be ready till the 9th of June. So I took my van back and found that my carpets had gone missing. The staff had told me they where been valeted. But then I found they had been thrown away. But more than likely they were given to another customer.
Just before I was due to get my new van, I went over on the 2nd of June and checked it for damp; it was reading 27% and there was water stains in the cupboard above the bed, and mud was all over the van. I was told the roof had just been repaired and needed drying out. I then contacted the manager Simon on the 3rd. I was informed that the PDI was done, and the van had been drying and was down to 15%. I told him that I would be over on the weekend to check the van before collection.
I then called into the site on Friday and I was told they lost the keys, but then I was told that could not find the van and then again lied to and I was informed that it was getting its PDI. Which I then asked if I could check the van for a damp reading. But then I was told it was at 35% and there was an issue with the roof band and they where resealing it. After I was already told that is should have already been fixed. I walked away and got my deposit back.
Finally, I was told to speak to Johnathan over my carpets, he told me to speak to Simon. I then emailed and phoned him and got no reply, so I went over today and he finally emailed back and I get my replacement carpets after the 28th of June.
After chasing up today. I was told there was a delay in the carpets and that it might be the 8th july, what a joke more like they have just ordered them and they are just putting off replacing them.
The caravan has gone back up for sale please check it before buying it.
9 mai 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
We're sorry to read your review and that you were disappointed with your experience.
We would like to clarify a number of points. During the pre-delivery inspection, water ingress was identified on the caravan you had agreed to purchase. As soon as this was discovered, we informed you immediately and paused the handover while repairs were carried out. At no point was this information withheld, as we would never knowingly hand over a caravan requiring repair.
Regarding your visits to inspect the caravan, these were made without prior arrangement. As we operate across a 34-acre site with hundreds of caravans, vehicles are not always immediately accessible. and we ask customers to arrange appointments so we can ensure the caravan is located and ready to view.
With regard to your part exchange, once a vehicle is handed over to us, ownership transfers to Yorkshire Caravans in accordance with the signed order agreement, and we are entitled to prepare and advertise the vehicle for sale. Unfortunately, during preparation your carpets were found to be heavily stained and deteriorating, so they were disposed of as they were not in a condition we would supply to another customer. Following your decision to cancel the purchase, we offered either to purchase your caravan outright at the originally agreed part exchange value or to replace the carpets should you wish to retain the vehicle. We can assure you that replacement carpets have been ordered, and the delivery date provided to us by the supplier is currently 8th July.
We appreciate this situation was frustrating for you, and we're sorry that the purchase ultimately did not proceed. We have always sought to be transparent throughout the process and to offer a fair resolution once you decided not to continue with the purchase.
James was helpful
James was helpful, knowledgeable and polite. 5 star service thank you for your help
29 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Natalie,
Thank you for your review! We'll make sure your kind words are passed on to James.
– Yorkshire Caravans & Motorhomes
Very good experience dealing with…
Very good experience dealing with Raychel Burnett Leader in the warranty and aftercare department at Yorkshire Caravans and Motorhomes. Communication was excellent throughout, with everything handled quickly and efficiently, the parts arrived on time. Friendly, helpful service made the whole process straightforward.
30 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Nick,
Thank you for your lovely review! We're pleased to hear Raychel made the warranty process straightforward and kept you updated throughout. We'll make sure your kind words are passed on to her. Thanks again for taking the time to share your experience.
– Yorkshire Caravans & Motorhomes
We saw Dave in the awning department
We saw Dave in the awning department. Excellent knowledge of the awning we bought. He gave us some really good advice. We can’t thank him enough. Highly recommended. Excellent customer service. Very happy customer.
26 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Sharon,
Thank you for your lovely review! We're really pleased Dave was able to help and share his knowledge to make sure you chose the right awning. We'll make sure your kind words are passed on to him. Thanks for your recommendation, and enjoy your new awning!
– Yorkshire Caravans & Motorhomes
Lack of response on warranty claim
I bought a lovely preowned Bailey Vigo a couple of years ago and the faults identified were fixed quickly and to a high standard. However, at Easter this year my microwave burned out and I made a claim under warranty for which I had paid extra. It is now 3 months on and I am still waiting. While I appreciate these microwaves are a bit special to cope with vibration, I cannot get an answer to when it may be available, in fact the aftercare phone always goes to answerphone and despite leaving my name and number, my calls (2 this week) have not been returned. I have traded with Yorkshire Caravans for many years mainly buying accessories and awnings and getting excellent service, but I feel this is letting the team down.
26 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Ernest,
Thank you for taking the time to leave your review and for your continued support over the years. We're pleased to hear you've always had positive experiences with our sales team and accessories department, but we're sorry to hear about the delays and lack of communication regarding your warranty claim.
We apologise for the frustration this has caused. We'd like to look into this for you and provide an update as soon as possible. Please could you email your contact details to courtney.sheppard@yorkshirecaravans.com, and we'll ask the team to investigate and get back to you.
Thank you again for your feedback.
- Yorkshire Caravans & Motorhomes
Applied for a job with this company
Applied for a job with this company, was asked if I was available for an interview. Which I was. They consequently asked if working every other weekend would be an issue. I am Christian so it would mean I wouldnt attend church 1 week out of 2 which is not a problem. Then heard nothing back. I feel as though after mentioning my faith that the opportunity has been taken away and I feel discriminated against.
19 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Ryan,
Thank you for your feedback.
We're sorry to hear that you have been left feeling this way. We would like to assure you that your faith played no part whatsoever in the recruitment process or the decision regarding your application.
Our records show that we made four attempts to contact you.
During this time, we continued with the recruitment process and the position was offered to another candidate whose experience and suitability more closely matched the requirements of the role. Communication was then sent to all unsuccessful applicants to confirm that they would not be progressing further.
We wish you all the best in your future job search.
- Yorkshire Caravans & Motorhomes
We went in today to look for a new…
We went in today to look for a new awning, we spoke to Dave who explained absolutely everything we needed to know about awnings. We have now ordered the awning we wanted, thanks Dave for helping us out.
21 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Mr Ackroyd,
Thanks for your lovely review! We're really pleased Dave was able to help you choose the right awning and explain everything clearly. We'll make sure your kind words are passed on to him. We hope you enjoy your new awning!
– Yorkshire Caravans & Motorhomes
Been to see Dave in the Awning section
Been to see Dave in the Awning section
He Really looked after us today sharpened his pencil and did me a great deal happy all round 👍👍👍
20 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Craig & Sarah,
Thanks for the great review! We're glad Dave was able to look after you and help you get a great deal. We'll make sure he sees your kind comments. Enjoy your new awning!
– Yorkshire Caravans & Motorhomes
Johnny was lovely we didn’t realise at…
Johnny was lovely we didn’t realise at first he was a sales person he was very helpful and not a bit pushy very knowledgeable and we explained what we needed and picked some vans out and let us look ourselves nothing was too much trouble he was very friendly and polite
7 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Gary,
Thank you for your lovely review! We're pleased to hear Johnny made you feel comfortable and gave you the time and space to find the right caravan without any pressure. We'll make sure your kind words are passed on to him. Thanks again for your support!
– Yorkshire Caravans & Motorhomes
Faulty battery was check and replaced…
Faulty battery was check and replaced under warranty. Amanda was very helpful and knowledgeable it was a pleasure dealing with her. Thank you.
17 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Andrew,
Thanks you for the great review! We're really glad Amanda was able to help and made everything nice and straightforward. We'll make sure your kind words are passed on to her. Thanks again!
- Yorkshire Caravans & Motorhomes
I’ve had my caravan for 3 years now had…
I’ve had my caravan for 3 years now had a few problems but all been fixed to a good standard thanks to Emma
17 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Gordon,
Thank you for your review. We're pleased to hear any issues you've experienced have been resolved to a good standard. We'll make sure your kind words are passed on to Emma. Thanks for your continued support over the last three years.
– Yorkshire Caravans & Motorhomes
I have used this caravan place for…parts and accessories
I have used this caravan place for purchase of quite a few items, the team Stu"have gone above and beyond to assist every way possible, replies are around the clock, & service is prompt, will definitely use at every opportunity, its been a real pleasure, and i can't thank them enough,
17 avril 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Nick,
Thanks so much for the kind words. It’s great to hear the team have been able to help whenever you’ve needed us. We really appreciate your continued support and look forward to helping you again in the future
- Yorkshire Caravans & Motorhomes
Andrew & Jane’s search
Liam has looked after us throughout our process of looking for a suitable motor home / camper van. He had so much patients with us, as we kept changing our minds. Thank you so much Liam we truly appreciate all your help and friendliness.
16 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Jane,
Thank you for the lovely review. We'll make sure Liam sees your comments – he'll really appreciate them. We're glad he was able to help you find the right motorhome. Enjoy your new adventures!
– Yorkshire Caravans & Motorhomes
Thank you to the after sales team
Thank you to the after sales team and Kirsty in particular who quickly got a grip of some outstanding issues with our recently purchased used Caravan. Her empathic motivation to work with us to was exemplary. It has been a pleasure to work closely with her and sincerely thank her for her support in resolving our outstanding issues. 10/10!
16 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Andy,
Thank you for your review, Andy. We're really pleased to hear Kirsty was able to help get your outstanding issues resolved and that you felt supported throughout the process. We'll make sure your kind words are passed on to her and the aftersales team. Thanks again for taking the time to share your feedback.
– Yorkshire Caravans & Motorhomes
From initial look round we were made to…
From initial look round we were made to feel welcome, no pressure just friendly help and advice fron Dave C in the awning department. After a good look round we decided to purchase a new awning for our MH. Dave even loads it interesting car. Great experience. Thanks again Dave.
14 juin 2026
Avis spontané
Réponse de Yorkshire Caravans & Motorhomes
Hi Alan,
Thank you for the review. We're glad Dave was able to help you find the right awning and make the process easy from start to finish - He'll really appreciate your comments. Enjoy your new awning!
– Yorkshire Caravans & Motorhomes
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