Yorkshire Housing Avis 

Gurpreet was a gem, she helped us so much

I have just finished speaking with Vicky Bennison regarding a property that my family have been allocated. Amazing customer service, what a lovely lady! Thank you so much.

I can’t thank Jamelia H enough for all the help and support she gave me throughout the process of getting my new property. She was so helpful, patient and reassuring, and guided me through each stage, keeping me informed and answering any questions I had along the way.

The whole process felt so much easier knowing I had someone like Jamelia there to help and support me. I really appreciate the time and effort she put into helping me get my new home.

Thank you so much, Jamelia! ❤️

cleard car park lovey best it has been for long time only no7is now clutering it up once a gain with building materl not one week after it was clende, so how is that for cheak he dose not abide by rules he dose wants he wants dise regards what RDH says .

On Thursday 13th Sarah from YH customer services team,was very friendly, extremely helpful in getting my safety inspection booked in at a better time slot,the engineer called me.. brilliant

Matt and Dean from the plumbing team where 5 star. Respectful of our home tidied up diid an excellent job despite the heat there work was above expectations and where really friendly other staff would do well to learn from these 2 gentlemen very happy customer

Tom M was absolutely outstanding as a call handler. From the moment he answered the phone, he was professional, friendly, patient, and incredibly helpful. He took the time to listen carefully, explained everything clearly, and made sure all my questions were answered. His calm and reassuring manner turned what could have been a stressful situation into a positive experience.

Tom went above and beyond to provide excellent customer service, showing genuine care and dedication throughout the call. He is a real credit to the team, and his commitment to helping people is truly appreciated. Thank you, Tom, for your exceptional support and for making such a positive difference.

My dad has just had a wet room put in by Yorkshire housing it is amazing it will give my 91 year old father a new lease of life now he can have a shower thank you to everybody involved we are as a family so happy thank you to Elaine emmott thank you if it wasnt for you it would not have happened you are an angel in my dad's eyes

I'd like to say a huge thank you to Gurpeet for all of the support, understanding, and professionalism throughout my housing process. I'm truly grateful for all of her help, advice and Yorkshire Housing is very lucky to have someone like Gurpeet on their team. I want to wish her all the very best for the future and she truly deserves 5 stars! Thank you again for everything.

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I have had an excellent experience with Yorkshire Housing throughout my application process.

From the beginning, the communication was clear, professional and supportive. I would especially like to thank Gurpreet, who guided me through every stage of the process with kindness, patience and understanding. She took the time to answer all of my questions, explained everything clearly and made what could have been a very stressful experience much easier.

The affordability assessment and application process were handled professionally, and I always felt treated with respect and dignity. I was kept informed throughout and received prompt responses whenever I needed assistance.

I am delighted to have been offered a new home for my family, and I am truly grateful for the excellent service I have received from Yorkshire Housing.

Thank you to Gurpreet and the Yorkshire Housing team for your outstanding support. I would highly recommend Yorkshire Housing to anyone looking for a professional, caring and customer-focused housing provider.

The person that took my call was very helpful. Dealt with the issue quickly and called the people involved, telling them of our predicament and they came out couple of hours later. Very happy with him.

Amazing from start to finish.

Such an easy, quick process, viewing and keys the same day.

All the staff we have dealt with have been so professional and nice

One thing I will give props to Yorkshire housing for - I live on an estate where there is lots of struggling people, and around a year ago, they sent out a team to clean up all the rubbish that was building up around the homes, only thing is it would be great if they could look into making this a more regular thing, as like I said a lot of people that are single parent households or just struggling in general, that could really benefit from this to keep the street tidy and in order. YH has the right idea I just wish things could be more of a routine occurrence and it would keep things looking nice for everyone to live around

The whole process was easy thanks to good communication, clarity, and a few other factors.

I am a vulnerable tenant with servere health conditions and disabilities. Today, after a negative experience with a very rude and disrespectful call handeler, who gave me false information, a bad attitude and spoke to me in a very patronising manor, who refused to take my complaint seriously about not being able to access my electric meter when my electric had gone off, I eventually got some actual help and respect from other staff members. Gas engineer James Dyson helped me when I asked him to as I found him on site near my property. He spoke to the rude call handler for me and expressed that it should be logged as an emergency after he looked at the issue I was having with no access to my electric meter. Mr Dyson spoke to me in a very respectful manor, showed understanding to my distress and helped to get the job raised as the emergency it is, after the call handler ignored his advice to do so. I then spoke to customer service staff member Uzma. Uzma was, as Mr Dyson was, very polite, understanding, patient, helpful and spoke to me in a very respectful manor. Both of them were not just good at their job, but good, decent human beings in general. My experience with both these members was helpful not just to the issue at hand, but in being mindful and supportive of my vulnerabilities and level of distress, so as to not cause me further distress and to help calm the distress the previous call handler had caused me.
I would like to personally thank both of them for their assistance and the job was done within the 4 hours that it should of been originally.

Mr Devlin, who was the workman that came to fix the issue, was also very well mannered, understanding and helpful and helped me get my electric back on. The issue has now been resolved in the legally required time, thanks to the three staff members named above.
They all deserve to be acknowledge for doing right, where a lot of your staff are getting wrong. Thank you three, you all did amazing and helped me be able to manage my health condition.

Feedback for Yorkshire housing, some of your staff are disgustingly and shockingly bad at their job and clearly have no customer service skills or knowledge of the actual laws, rules and regulations. They could do with some training from the staff mentioned above, as they got it right, effortlessly. Patronising attitudes from call handlers to customers is actually harmful in a psychological, emotional and physiological way to the customers. Your staff do NOT have a right to cause tenants harm and you as an organisation have a duty of care to ensure this doesn't happen. This needs addressing.

Extremely satisfied really helpful and polite really recommend for any one

Just recently became a tenant, tenancy sign up was straight forward and the two ladies I dealt with (Mollie and Angie) were so lovely and helpful throughout the process

Very friendly and efficient. Explained everything well and checked if I needed more help with anything else and sent me helpful information. Excellent service.

Staff were friendly when looking through my property and also when I got a message to tell me I got the house after I thought I didn’t. Allowed you to look round the house without looking over you and signing up was quick and easy all relevant documents sent to me the same day