I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
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I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Voir plus
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Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
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Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Helpful Customer Ssrvice
We were lucky enough to speak with Katie, who kindly solved our issue without any hassle. We wanted to add my wife as a second manager on our account, and Katie was incredibly helpful, patient, and friendly throughout the process. We are so happy to have everything resolved quickly and without any drama!
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Ericka,
Thank you for your fantastic feedback! We are so happy to hear that our team member provided such a positive and helpful experience, quickly resolving your query. We appreciate you highlighting the excellent customer care and efficiency.
Kind regards,
Sasha,
Yuno Energy Team
Excellent in-person help
The letter notifying us about inadvertent non-payment needs rewording - much too officious as well as inaccurate. Also included either incorrect or out-of-date contact number for customer support.
BUT the one-to- one help given once one finally reached an agent was excellent- thank you, Sai!
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Maura,
We appreciate you sharing your experience. We are concerned to learn about the issues with the non-payment notification and the outdated contact number. We are reviewing our communications to ensure clarity and accuracy. We are glad Sai was able to provide excellent assistance once you connected with us.
Kind regards,
Sasha,
Yuno Energy Team
Anju was excellent efficient and…
Anju was excellent efficient and extremely courteous
Annemarie
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Anne Marie,
We are so happy to hear about your positive experience! We appreciate you sharing your kind words.
Kind regards,
Sasha,
Yuno Energy Team
very easy transaction and issue…
very easy transaction and issue resolved quickly.
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Amazing Nicola, thanks for the positive review!
Kind regards,
Sasha,
Yuno Energy Team
I had a question on my last bill and…
I had a question on my last bill and Elvin helped me to understand the situation. very clear and fast response!
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Marco,
We're so pleased to hear that our team member provided such clear and fast assistance with your bill. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Predictive Billing is shocking
Beware before you sign up with Yuno
Predictive Billing is really really poor, seems to be based on KWh usage only rather that Kwh usage and cost in the previous period so the prediction seems to assume you will use your KWh evenly over the day rather that in line with your usage in the previous period.
For example
Month 1 I was charged €147 in advance, actual was €107.19 leaving a credit of €39.81 for my next billing period. However Yuno decided that my predicted usage in my next billing period would be €307.75!!!
They then proceeded to take another €267.94 from my bank account wheras I know my bill will be very similar to last months at €107.
I contacted Yuno by webchat and was cut off repeatedly when I tried to outline my issue and when I rang the agent I spoke too clamed they couldn't see the figure I was seeing and they couldn't override the Prediction.
Really really poor to take whatever you decide from peoples bank accounts when your predictive app is soon inaccurate.
1 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We appreciate you taking the time to share your detailed feedback regarding our predictive billing system and your recent experience. We understand your frustration with the discrepancy between predicted and actual charges, and the impact this has had on your account. We are also concerned to hear about the difficulties you encountered when trying to resolve this through our webchat and phone support. We are actively reviewing our predictive billing algorithms to ensure they more accurately reflect individual usage patterns and costs, rather than solely relying on kWh consumption. We are also looking into the issues you faced with our customer service channels to improve the support we provide. Your insights are invaluable as we work to enhance our services and prevent similar situations for our customers.
I've requested your account info through Trustpilot so I can investigate this issue closer and use it as an example to drive change within the business.
Kind regards,
Sasha,
Yuno Energy Team
Bhavika was so supportive
Bhavika was so supportive, patient and polite. Sorted my problems.
2 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Dolores,
We're so pleased to hear that our team member was supportive, patient, and polite, and was able to resolve your problems. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
I had an excellent experience with…
I had an excellent experience with Yuno’s Customer Service, particularly with Rebecca. From the beginning, she was incredibly friendly, helpful and professional.
Rebecca dealt with my query quickly and efficiently, took the time to understand exactly what I needed, and made sure everything was handled smoothly. I really appreciated how attentive and accommodating she was throughout the process. She made the whole experience completely hassle-free and demonstrated a genuine commitment to providing great customer service.
It’s always refreshing to deal with someone who is not only efficient but also warm and approachable. Rebecca is a real credit to the Yuno team, and I couldn’t be happier with the service I received. Highly recommended!
3 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Fadhila,
We are so pleased to hear about your excellent experience with our customer service. It's wonderful to know that our team member was able to assist you quickly and efficiently, making the process hassle-free. We truly value your kind words and appreciate you highlighting the attentive and accommodating support you received. We are committed to providing exceptional service, and your feedback reaffirms our efforts. Thank you for your high recommendation!
Kind regards,
Sasha,
Yuno Energy Team
Sai was great of help and she was very…
Sai was great of help and she was very patient and professional. Thank you Sai 😊
3 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Asma,
We're so pleased to hear that our team member was very patient and professional. Thank you for taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
App access assistance
Anuj was very helpful sorting access to the app after signing up.
3 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We're so pleased to hear that our team member was very helpful in assisting you with accessing the app after signing up. We appreciate your kind feedback!
Kind regards,
Sasha,
Yuno Energy Team
I have been a YUNO customer for 7-8…
I have been a YUNO customer for 7-8 Months and the experience is good so far. Rebecca from customer service was really helpful .
3 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Sajjad,
We are so pleased to hear that your experience with us has been good over the past several months. It's wonderful to know that our team member provided such helpful assistance. Thank you for your kind feedback!
Kind regards,
Sasha,
Yuno Energy Team
Rohan provided great customer service…
Rohan provided great customer service today.
3 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Sharon,
Thank you for taking the time to share your feedback. We are so pleased to hear that our team member provided great customer service today.
Kind regards,
Sasha,
Yuno Energy Team
None refund of deposit
I gave good notice moving out of my apartment but Yuno have still not paid out my €250 deposit despite sending me 2 emails assuring me I would have it within days. My last email last Friday remains unanswered. I moved out nearly 2 months ago.
10 juillet 2026
Avis spontané
Réponse de Yuno Energy
Hello,
We tried to request your account information through Trustpilot so we could look into your issue further but it looks like the request has timed out. Please reach out via our call or chat if you still need and we will do our best to help.
Kind regards,
Sasha,
Yuno Energy Team
Had help from Jessel yesterday
Had help from Jessel yesterday, sorting out why my payments were not working.. very calmly sorted it out, thank you Jessel!
1 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Elaine,
We're delighted to hear that our team member was able to calmly and effectively resolve your payment issue. Thank you for taking the time to share your positive experience.
Kind regards,
Sasha,
Yuno Energy Team
My problem was solved quickly and…
My problem was solved quickly and efficiently and with understanding for me whom technology has passed out!
2 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Kevin,
We're delighted to hear that your problem was resolved quickly and efficiently! We always aim to provide understanding support, especially when technology can be a bit challenging. Thank you for sharing your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Gwyneth was amazing
Gwyneth was amazing. She directly address the issue and answered all the questions that I had. She was really helpful.
2 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Gwyneth,
We're so pleased to hear that our team member was amazing and directly addressed your issue. It's wonderful to know that all your questions were answered and you found them really helpful.
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi John,
Thank you for your wonderful feedback. We are so pleased to hear that you found our service to be both quick and efficient. We truly appreciate you sharing your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
The tariff on my account was incorrect
The tariff on my account was incorrect. I spoke to Gwyneth and she helped me process the change to the correct tariff. She listened to what I needed and was polite, professional and very efficient.
2 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Tony,
We appreciate you sharing your experience. We are pleased to hear our team member provided excellent assistance in resolving your tariff issue efficiently and professionally.
Kind regards,
Sasha,
Yuno Energy Team
So happy and satisfied
I was talking to a member of the staff named Gwyneth, she was so helpful and professional, she took the time to solve the issue, great job great work. Thank you Yuno
2 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Luay,
We are so happy to hear that our team member provided such helpful and professional assistance. We truly appreciate you sharing your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Great to eventually speak to a real…
Great to eventually speak to a real person who could help.
Bot was useless
Phones would not connect.
1 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Reeba,
We appreciate you sharing your experience. We are sorry our automated system and phone lines caused frustration, and we are working to improve these services.
Kind regards,
Sasha,
Yuno Energy Team
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