I am a recent customer to Yuno. The advance payment system (based on estimated forward usage) can be a bit frightening but they explained that it will all come right in the end .. so if they over-est... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was charged an early cancellation fee in error and Gwyneth took my call, my details and had the issue sorted without any fuss or issue. I will definitely be checking their rates when I am due for re... Voir plus
L'entreprise a répondu
Had a great experience changing my plan to an EV rate today. Was dealing with a lovely customer service agent on the phone called Gwyneth, she was very helpful and sorted out the issue quickly and e... Voir plus
L'entreprise a répondu
Signed up as cheaper but need to pay a month ahead. First problem we occurred was noticing an extra payment so rang them (customer service was great I have to say) but they apologised and sent the mon... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Yuno Energy is Ireland’s new home energy provider. Fed up with shocking electricity bills? Then Yuno Energy is the home energy provider you've been waiting for. You always know what to pay each month in advance and avoid expensive surprises. Plus, the Yuno Energy app makes it easy to see your usage and costs – helping you to cut back and save. We even give you a way to reduce your next payment: Beat your Prediction.
Coordonnées de contact
Paramount Court, Corrig Road, Sandyford Business Park, Sandyford., D18R9C7, Sandyford, Irlande
- 1800 554 400
- customercare@yunoenergy.ie
- www.yunoenergy.ie
4,4
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer support
Spoke with Jessel who was really helpful on the phone today and everything I needed help with was done quickly.
9 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Artur,
We're so pleased to hear that our team member was really helpful and resolved everything quickly for you on the phone. We appreciate your feedback.
Kind regards,
Sasha,
Yuno Energy Team
I spoke with geyneth today,she was so…
I spoke with geyneth today,she was so helpful and professional.
8 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi,
We're so pleased to hear that our team member was helpful and professional. Thank you for sharing your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
the customer service was really good…
the customer service was really good all the time they make me happy with their service I loved it
8 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Ifrah,
We're so pleased to hear that our customer service consistently made you happy. We're delighted that you loved the service you received!
Kind regards,
Sasha,
Yuno Energy Team
Anuj was super helpful on the call
Anuj was super helpful on the call. Wad very quick and efficient
8 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi,
We're delighted to hear that our team member was so helpful, quick, and efficient during your call. Thank you for sharing your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Meter reading
Just wanted to give a meter reading. Spoke with Gwyneth who was very helpful and professional.
8 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Gemma,
We're happy to hear that our team provided you with helpful and professional service. Thank you for sharing your positive experience with us.
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Gerard,
We're so glad to hear that you found our team to be both efficient and friendly. Your positive feedback means a lot to us!
Kind regards,
Sasha,
Yuno Energy Team
Seai was very helpful and informative…
Seai was very helpful and informative on the phone. She answered all my queries clearly.
8 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Orla,
We're delighted to hear that our team member was very helpful and informative on the phone. We're pleased they were able to answer all your questions clearly.
Kind regards,
Sasha,
Yuno Energy Team
Frank was very helpful and courteous
Frank was very helpful and courteous. He explained the options clearly and helped me to make a very educated decision
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Padraig,
We're so glad to hear our team provided clear explanations, helping you make an informed decision. We appreciate your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Customer service
Spoke to a lovely member of the Yuno team Sai,
She answered my queries and explained everything clearly. Lovely to deal with
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Sharon,
We are so glad to hear that our team member was able to provide you with such clear and helpful assistance. We appreciate you sharing your positive experience with us!
Kind regards,
Sasha,
Yuno Energy Team
So far so good
My call was answered quickly, Very helpful & accommodating I didn’t feel rushed, great customer service. Pleasant team member to speak to, i think the persons name was Sharmaine. I’m a new customer & very impressed so far
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Jennifer,
We are so pleased to hear about your positive experience as a new customer! It's wonderful to know that our team member was helpful and accommodating, and that you felt un-rushed.
Kind regards,
Sasha,
Yuno Energy Team
My query was answered quickly and…
My query was answered quickly and efficiently by a friendly member of customer service.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Helena,
We're glad we could assist you promptly and effectively. We appreciate your kind words about our customer service team.
Kind regards,
Sasha,
Yuno Energy Team
Miles at Yuno was very helpful
Miles at Yuno was very helpful. We got sorted in no time at all. Many thanks and a full star rating well deserved.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Colette,
We are so pleased to hear that our team was very helpful and that everything was sorted out quickly for you. Thank you for your wonderful feedback!
Kind regards,
Sasha,
Yuno Energy Team
I was guided through the process of…
I was guided through the process of changing my debit card details by an extremely pleasant and professional lady called Gwyneth. The patience she showed me helped to make the experience a pleasure rather than a chore. Very best Regards to Gwyneth.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Paul,
We are so pleased to hear about your very positive experience. It's fantastic to know that our team member was extremely pleasant and professional, making the process a pleasure. We truly appreciate your kind words.
Kind regards,
Sasha,
Yuno Energy Team
I had a great experience with online…
I had a great experience with online support agent Gwyneth while on call. She addressed all my issues in a very short period of time and ensured everything was resolved smoothly. Her professionalism and efficiency is greatly appreciated.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Muzamal,
We are so pleased to hear about your positive experience with our online support. It's wonderful to know that our team member addressed your issues efficiently and professionally, ensuring a smooth resolution.
Kind regards,
Sasha,
Yuno Energy Team
I was confused about my bill
I was confused about my bill. Gweneth was so helpfull and explained everything to me and had a lovely manner. Thank You Gweneth.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Betty,
We are so pleased to hear that our team was able to clarify your bill and provide such helpful and polite assistance. Thank you for your positive feedback!
Kind regards,
Sasha,
Yuno Energy Team
Gwenyth was very helpful and kind on…
Gwenyth was very helpful and kind on the phone.
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Karen,
We're delighted to hear that our team member was so helpful and kind during your phone call. Thank you for sharing your positive feedback with us!
Kind regards,
Sasha,
Yuno Energy Team
Réponse de Yuno Energy
Hi Ben,
We're so pleased to hear you received such a quick answer and found our team member to be a great help. Thank you for sharing your positive experience!
Kind regards,
Sasha,
Yuno Energy Team
Customer assistance from Shreyas
Shreyas, answered my queries promplty and accurately. Quick and efficient service!
7 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Werner,
We're delighted to hear that your queries were answered promptly and accurately, and that you received quick and efficient service. We appreciate your positive feedback.
Kind regards,
Sasha,
Yuno Energy Team
Customer service is great/ Billing is another thing
Customer service is great
Billing is horrendous 😫
Unfortunately, I moved after 6mths no choice better off with SSE none of this Daytime/ Nighttime rate just one rate that's cheaper and more transparent
1 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hello,
So sorry to hear that you weren't happy with our billing system, but I'm so glad that despite that, our customer service team could still help you.
Hopefully in the future you give us another chance. We also offer flat 24hr rates, it just depends on what you chose at sign up.
Kind regards,
Sasha,
Yuno Energy Team
Great customer service
Great customer service. Rohan was very helpful on the phone and answered all my queries in an efficient manner. Great communication and lovely to deal with. Thank you!
4 septembre 2026
Avis spontané
Réponse de Yuno Energy
Hi Maia.
We're so pleased to hear about your positive experience and that our colleague was helpful and efficient in answering your questions. We appreciate your kind words about the great communication!
Kind regards,
Sasha,
Yuno Energy Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.