Wydr Studios Avis 

510
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I can't comment on returns, because I haven't returned a single pair of shoes since I started purchasing from Wydr! I have small but extra wide feet, and so far everything I've purchased has fit well,... Voir plus

Noté 5 sur 5 étoiles

I purchased the Inez Pointy Toe T-Strap Mary Jane shoes and am very happy with them! Because of the material, my first wear was a little painful on the tops of my feet (big toe and pinky toe knuckle a... Voir plus

Noté 2 sur 5 étoiles

I am trying to return a pair of shows that do not fit. They give a support e mail that keeps kicking back They provide an online form to request help and then they do not reply. The process to retu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was my 1st order with Wydr, and won't be my last! I opened the box and there, carefully packaged with tissue paper, and ensconced in individual dust bags, were the most beautiful shoes. T... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

510 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(510)

370 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

a new find!

I looked at wydr after a friend's recommendation. I have "the worst feet in the world". I have wide, very flat feet and small ankles. I have a lot of trouble finding shoes, especially attractive shoes to wear out. I mostly wear shoes that I can fit my orthotics in but it is nice to have something "special" to wear to an event. I bought two different styles in two different sizes. i ended up keeping one pair in the size that i generally buy due to my wide feet. the shoes are comfortable and cute. It took me a while to get used to them as I generally don't wear heels. However, I managed to dance all night!
The wydr team have been fabulous to communicate with about the return process, as well as recommending other styles that may work. I will definitely buy from wydr again.

13 juin 2026
Avis spontané
Noté 3 sur 5 étoiles

The shoes were super cute, customer service, not so much

The shoes were super cute and length and width fit great. There was not enough arch support for the sandals to work for me, so I started the return process. There was a lot of back and forth. Are you sure you want to return them? Yes, please send the return label.... Then they could not find the email tread that had the information. The customer service is not great. I returned the shoes promptly, with all original packaging, including the outer shipping box. (You should keep that if you're not sure you will keep the shoes, you will need it.) I checked the tracking and they arrived this week and I am yet to hear from WYDR customer service or to receive a refund. I am hopeful to hear from them this week.

20 mai 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Bridget,

We're sorry for your experience with our team. We would love to help sort this out – please email us at support@wydrstudios.com with your order number so that our team can check the system and ensure the refund is cleared.

Noté 5 sur 5 étoiles

The shoes arrived packaged beautifully…

The shoes arrived packaged beautifully and were pristine out of the box. I wore one pair to a wedding, and they were quite comfy! A second pair had less arch support than I expected, so I ordered supplementary insoles. TBD on those, but they certainly look stylish and fit well!

1 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

Nice shoes, slow delivery

The shoes are really stylish and are comfy even with my bunion. They do seem a little long (probably because most of my shoes are too narrow). It would be good if delivery could be speeded up

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

This company is great I had ordered…

This company is great I had ordered these 2 bow sandals colors in 10 ww , they were to long for foot, the width is great so I returned them and reordered my size 9ww. The return process is a bit of a wait but the customer service is great and takes a few days to respond but it is worth it when you have wide feet. These sandals are super cute and girly which I love. My normal shoes size is 10 wide 2E in other shoes . So a 9ww fit my foot perfect . Thank you for making these cute shoes and sandals . On June 4th 2026 I ordered 2 different sandals the second time (1 black bow) and (black mia wedge)after returning the original 2 that were too big, the black bow sandals arrived about 12/13days later. As for the second pair didn't ship until June 14 , and now it's out for delivery which is a total 20 days for the mia black wedge sandal just fyi keep in mind it is super slow shipping sometimes . If you need shoes for next month you buy them now . Or else you will be like me waiting and checking that email order every day .

4 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I've ordered from Wydr three times now

I've ordered from Wydr three times now, and have been very happy with the shoes each time. I am a true size 6WW, and it's amazing how difficult it is to find shoes to fit! The platform soles mean the heels aren't actually as high, which takes the pressure off my knees, and I love the great foot support and cushioning in the soles. I did have to take the Stella platform sandals to my local shoe repair place and have them insert an elastic extension to the ankle strap, but that's not a complaint about the shoes. The only negative I can comment on is that I had ordered the Donna platform sandals with rush shipping, and they arrived several days late, which was very frustrating. But I have taken the lesson to allow extra shipping time, and I'm so happy with the shoes that I'm not going to hold the shipping issue against the company. My most recent purchase was the Rosie sandals, and I'm already getting plenty of use out of them. I was worried that the vegan leather would cause blisters, but so far, so good. Will probably be putting in another order any day now!

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I took a chance after seeing Wydr…

I took a chance after seeing Wydr advertised on Instagram. I didn't think I had particularly wide feet but I prefer a wide toe box so I have been searching for wider fit shoes. The size chart was very detailed and help me see my foot measument fits perfectly in Wydr's size 9. I loved the style options available and think they're very trendy, unlike a lot of ortho-friendly brands. I ordered a pair of shoes, received them quickly, and was pleasantly surprised to see shoe inserts included. I'm glad they were, as I needed a little more space filled in the arch area of my foot for a comfortable fit. I wore my new shoes two days in a row with total comfort, no blisters, and a few compliments earned. These feel like a good value purchase and I will likely be a repeat customer.

22 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Happy Customer

I ordered 3 pairs of sandals…2 are the same, just different colors. I absolutely love them! Very cute and comfortable. Definitely order a size down. I didn’t listen and had to return and re-order. However, customer service responded in a day and were helpful. Only thing that would be better is faster shipping!

15 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

I ordered shoes from Wydr Studios

I ordered shoes from Wydr Studios, order #37669. The package was delivered on June 4, 2026. The shoes did not fit, so I requested return labels on June 6, June 10, and June 12—well within the stated return window.

The shoes are unworn and in the original packaging, but I have received no response or return instructions. I am disappointed because I am simply trying to make a timely return and receive the refund promised under the company’s return policy.

I will update this review if Wydr provides the return label and resolves the refund promptly.

4 juin 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Carol,

We apologise for the delay – there seems to have been an internal issue which has now been resolved. You should receive your return label within 24-hours. If you don't receive and email from us or you have any other concerns, please feel free to email us again at support@wydrstudios.com – our team would be happy to help.

Noté 5 sur 5 étoiles

Shoe Happiness

This is the first show I've purchased that actually feels comfortable on my feet and I could wear for several hours. I'm certainly buying another pair!

6 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I LOVE my shoes.

I LOVE my shoes! The we comfortable from day one! The leather is soft but still has structure to provide support. I can comfortably wear my orthotics in them as the shoe isnt shallow.

The size chart is extensive, having multiple parts of the foot to measure makes ordering easier. The customer service team are really helpful with answering sizing questions too.

I will be buying again! I would love sandals with a removable innersole to fit orthotics into, as they are hard to find in a wide fitting.

Thank you for making true wide fit shoes!

19 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great quality and service.

I did have to reach out to customer service due to a delivery issue with my order (not Wydr’s fault) and they were very helpful with figuring out next steps and were great at communicating. The Instagram team is also incredibly helpful. The shoes are such great quality and comfortable. I live in NYC so I walk a lot and need supportive footwear. So excited to have quality shoes that don’t squeeze my feet and are supportive and comfortable.

28 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT ORDER FROM THIS COMPANY UNLESS…

DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT YOUR MONEY STOLEN. THEY DO NOT REFUND FOR ORDERED PRODUCTS THAT DO NOT FIT USING THEIR SIZING CHART. I’M OUT $200+

30 avril 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Alice,

We're sorry about your experience. There was an internal issue which caused a delay of processing your refund. This has now been rectified and your refund has been processed – you should receive it within 1-3 business days.

If you have any further concerns or questions, please don't hesitate to get in touch at support@wydrstudios.com – we'd be happy to help.

Noté 5 sur 5 étoiles

I love Wydr shoes!

I love Wydr shoes! They are the only heels I have worn that actually comfortable to walk around in and be in for hours. I did have to figure out the sizing (i usually wear 11w but here I where 10WW) but once I got that down they were a perfect fit! They great quality and I often get compliments!

26 mai 2026
Avis spontané

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