Wydr Studios Avis 

512
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I can't comment on returns, because I haven't returned a single pair of shoes since I started purchasing from Wydr! I have small but extra wide feet, and so far everything I've purchased has fit well,... Voir plus

Noté 5 sur 5 étoiles

I purchased the Inez Pointy Toe T-Strap Mary Jane shoes and am very happy with them! Because of the material, my first wear was a little painful on the tops of my feet (big toe and pinky toe knuckle a... Voir plus

Noté 5 sur 5 étoiles

This was my 1st order with Wydr, and won't be my last! I opened the box and there, carefully packaged with tissue paper, and ensconced in individual dust bags, were the most beautiful shoes. T... Voir plus

Noté 5 sur 5 étoiles

Customer service was incredible. The fit and style were perfect. I wore them on a night out. Lots of standing and walking and they were very comfortable. Feet didn’t hurt at all. No need the break in.... Voir plus

À propos de l'entreprise

  1. Magasin de chaussures

Écrit par l'entreprise

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

512 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(512)

370 avis reçus au cours des 12 derniers mois

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Noté 3 sur 5 étoiles

don't bother

Their customer service response rate is slow and I have been waiting for almost a month for them to release funds for returns that I made back to them in the beginning of May. The shoes themselves were fine but I definitely wouldn't order from them again.

Update: finally got confirmation of a refund. It happens eventually!

7 juin 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Sarah,

We're sorry about your experience with our team. It seems that there was an internal issue that caused the delay in processing your refund. We have been able to push that through now and you should receive it within 2-3 business days.

If you have any futher issues, please don't hesitate to get in touch with us at support@wydrstudios.com. We would be happy to help.

Noté 2 sur 5 étoiles

2 orders so far

Update: customer service is fairly awful. Also for the record- even though they will email you over and over and over again about submitting a trust pilot review- i never got the promised $15 off coupon.

I have placed 2 orders so far, each time for 1 pair of sneakers and 1 pair of sandals.
What they dont tell you is that the sandals always seem to ship from the heart of China. Choose your size carefully because the shipping takes FOREVER. Ive had much better luck with the sneakers which seem to come from California. They are very comfy- I have 2 colors so far. They squeak when I walk, but dont activate my lymphadema in my foot and I think they look like cute sneakers rather than orthopedic shoes.

17 mai 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Ally,

We're sorry about your experience with us. Regarding our shoes, we have warehouses across the world. Depending on your order (style, size, etc), we decide where we send your order from. However, every single shoe we send out is held to the same standard and quality checked before leaving our warehouse.

If you have any further questions or concerns, please feel free to email us at support@wydrstudios.com. We're happy to help.

Noté 5 sur 5 étoiles

Just received my 2nd pair of shoes from…

Just received my 2nd pair of shoes from Wydr. As soon as I saw the new Roxette Double-Strap Mini-Wedge Slides, I jumped on them. Super comfortable, very adjustable, and silver and black. What's not to love. I'll be ordering more from this company for sure!

8 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Customer service was helpful in…

Customer service was helpful in determining my correct size and returning the larger pair. The shoes are very comfortable and well made. It's nice to wear dress shoes and not have pinched toes.

23 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Now 4 pairs in…

My whole life I have had not just wide feet but a high instep making most cute feminine shoes impossible to access. Discovering Wydr - I am pretty sure it was an algorithm thing and I’ve never been so grateful to targeted marketing.

I own a pair of boots, a pair of lug loafers, gorgeous wedges, and a pair of cute summer slides that dress up or down. I was initially hesitant because of the price, in the ages of fast fashion and Amazon everything you never know what kind of quality you’ll get. These are the nicest shoes I’ve ever owned - higher quality than most shoes I’ve bought from brand names at Nordstrom. I was floored.

If you have wide feet - measure them, use the size chart and enjoy. I wish you all the cute, comfortable, well-fitting shoes you can handle!!

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Customer service and products are very disappointing

Have emailed 3 times no reply over 24 hours. Emails were sent during the business week. It took almost 3 weeks to get my order and when the shoes came I was out of town. Apparently I missed the return window. I would accept a merchandise credit, but since no one is replying to my emails I feel like I have wasted over $300. The 2 pairs of sneakers are labeled as a WW, but they are at best a MW aka MediumWide. The sandals are adjustable so i can make rhe width work, however one sandal strap was not stitched and it fell apart when I tried it on. No QC process, the one sandal is defective merchandise. I would like a new pair of sandals or have Wydr pay for the repair needed to make the sandal wearable.. Wydr deserves ZERO stars. Wish I had read reviews before I purchased. VERY DISAPPOINTED!

4 juin 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Debbie,

We're sorry about your experience shopping with us. According to our return policy, your 30-day return window starts from the day you receive the shoes, not the day that the shoes have been shipped out from our warehouse. If you have received a defective pair, we would be happy to exchange the shoes for you. You can read more about our policy here: https://wydrstudios.com/pages/return-policy

Regarding the sizing, all of our shoes are made true to WW or 2E width measurements, which are considered Extra Wide for women's sizing. We always encourage customers to share their measurements with our team before shopping so that we can provide personalised sizing assistance to avoid issues once you've placed your order.

If you have any further questions or concerns, please feel free to email us at support@wydrstudios.com – we'd be happy to help.

Noté 1 sur 5 étoiles

Their customer service is abysmal

Edited to add: Yesterday, June 4, 2026 I received an email with the return label attached. I'm sorry that it had to come to leaving bad reviews here and on Instagram in order to get them to respond.

Their customer service is abysmal. I ordered a pair of shoes for my son's rehearsal dinner. The width and length were perfect, however the toe box wasn't tall enough and it mashed down on my big toenails. I couldn't walk or stand in them without pain. I initiated a return on April 24, 2026. I've heard from them only twice in that amount of time . First they wanted to ascertain that I did want to return them, and the second saying that they had sent a return label, but I never got it, and I checked all my spam folders. I don't understand why they didn't just send it along with that email, but they didn't. That last communication with them was May 18, 2026. Today is June 3,2026, and I have not heard from them since. I send messages quite often asking them to send a return label, but all I get is crickets. Do not order from them if there's even the slightest chance you may need to return them.

2 juin 2026
Avis spontané
Logo de Wydr Studios

Réponse de Wydr Studios

Hi Anna,

We're sorry about your experience with us. Our team has been trying to share the return label with you, but it seems that you haven't received the email in the three times we've sent it across. We've responded to your DM on Instagram and have shared a screenshot of the return label there. Please feel free to respond there so that we can sort this out for you and ensure no further delays in your return.

Noté 5 sur 5 étoiles

I was having such a hard time finding…

I was having such a hard time finding shoes for my sons wedding. I have wide feet and heel pain, so nothing was feeling comfortable. I finally ordered my first pair of Wydr shoes and not only were they beautiful but they were comfortable as well. I wore them all night long thru the ceremony, pictures, cocktail, dinner and dancing. Received lots of compliments on them as well. My daughter ordered from a different vendor and switched out of her shoes during the reception. She now wants to try Wydr. Ordering was easy and I received them in a timely manner. Love these shoes.

22 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

the cutest shoes ever for wide feet

Aren't they the cutest shoes ever for wide feet? I've been struggling to find my perfect fit for decades and now i'm literally crying. They are comfortable with high-quality leather. I've been wearing them for months and I can say ill be their life long customer.

1 juin 2026
Avis spontané
Noté 4 sur 5 étoiles

What I was needing

I have bought 6 pairs, and the loafers are the only ones that are simply toooo tight on my bunions. The sandals, white tennis shoes, and tall boots have been fabulous!

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I love these shoes!

I love these shoes! Super comfortable and cute. They were a little big at the heel so I used a stick on pad and it's no problem. The width is perfect! I don't think about my feet all day anymore amd I love the square toe perforated style! I'd love to try more from the brand. It can be so hard to find cute shoes that fit me properly.

28 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I am very impressed with WYDR

I am very impressed with WYDR. The website is very easy to navigate. The shoes are extremely stylish which is usually pushed to the side when you are ordering wide width shoes. I definitely recommend using the measurement suggestions when ordering. The customer service is very professional and return back with you extremely fast. These shoes are comfortable and lightweight!! I’m extremely happy that I found WYDR.

28 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Shoes that actually fit!

Firstly, shipping was very slow to aus, probably double expected time - which was difficult as I didn't have other shoes to wear to work!

However, they are sooo comfortable. I wear them everyday now. I have struggled for soooo long with my silly feet and these are genuinely wide. I would love if they started one size smaller, I'm a 36 so not every style will work, but it is an option I didn't have before and im grateful!

They are wearing a little faster than expected, time will tell!

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Comfort and fashion

Great and fashionable shoes for my extra wide feet with bunions. I have three pairs of Wydr shoes now. The quality is great and the shoes are super comfortable. My only request is for more styles!

28 février 2026
Avis spontané
Noté 4 sur 5 étoiles

The shoes are comfortable and versatile with my wardrobe

The shoes are comfortable and versatile. I have no issues with the company itself; however, I encountered problems with their delivery system. The courier service used in my metropolitan area failed to deliver as scheduled. The shoes only arrived four days after a photograph was taken on someone's steps, indicating delivery had occurred. The company's customer service was responsive, but the delivery experience nearly overshadowed the overall purchasing process.

30 avril 2026
Avis spontané

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