XTRATUF Avis 

This is the second time I've purchased a pair of boots from you and had to send the first pair back as they were the wrong size.I ordered a second pair and they are also the wrong size.Do you have a surplus of size 11you are trying to get rid of.I was desperate for boots so I am now sliding around in these.Nobody enjoys or has the time to keep sending things back so please get this sorted for future customers.Such a shame as the boots look like they would great if they fitted properly.Just a reply from your response.The size on the boot is an 11 also and also on the insole.

Very pleased, it really was a great experience

So, I was a loyal customer of xtratuff boots for the past 15 years. I recently bought 2 pairs of the legacy boots and within a couple months the 1st pair fell apart. I was at work so I threw that pair away and started using my second pair. I have never had a problem in 15 years, never asked or returned any boots before. I emailed xtratuff and they said without returning the defected boots they couldn't help me. They are a good boot, but they need to work on their customer service. I will be looking at wearing a different boot and would tell anyone else who wears them to think about a different boot if they care about how they get treated after being a loyal customer to a company like xtratuff. Thank you

Shoes arrived when promised, look fantastic (excellent quality too)

Perfect!!

So comfy, so waterproof, so fun. I love them. They're absolutely perfect to pull on and run out and they fit beautifully. I can't wait to wear them for years.

Hope this is a one off story. I really loved the shoes when I saw them at a show, but they didn’t have my size so told me to buy them online. I did, and ordered a 7.5. When they arrived they were sold as a 7.5 on the paperwork but the shoe itself said 7. This (7) was the size I’d tried on in person and still did not fit, obviously.

Xtratuf replied - after a second prompt - with a very kind email and free return label to print off. This was much appreciated. However the reason this gets a one star is they wouldn’t send me the size I’d paid for. They asked me to wait for a refund and re purchase a new pair online.

So my overall experience was one of disappointment. I’m not going to risk buying them online in case the same thing happens again. I had to pay, wait in for the delivery, print off the label (I don’t have a printer) and go to the post office to send back again - all these and no beautiful shoes to show for it.

That being said I really loved the shoes and would buy them again if I saw them in a store.

The sizing of their footwear is off. Order one up from your normal size or your toe will be bashing against the end. I'm a UK size 8 in every piece of footwear I own, from all manner of different brands, and the Xtratuf was way too small.

What's disappointing is that this isn't made clear on their website and free returns are not available if the shoe/boot doesn't fit.

I contacted their customer service dept to see if I could get free return and they said that it's not their fault, so postage needed to be paid. They appear to be in denial that they have an issue.

Shame as the quality of the product looked really good and was exactly what I was looking for.

This is my second purchase from Xtratuf and I am a convert. Well made and very neat looking when they are worn. Wish they would expand their range of footwear then I wouldn’t need to look elsewhere.

Great boots delivered promptly. They are very comfortable to wear and hopefully they will last a long time. Only time will tell with regards to longevity/

Excellent delivery time and a quality product thanks.

Good product delivered in a timely fashion. Recommended.

Bought 6 pairs of these for family members ! just awesome

Best boots ever...so comfy and properly waterproof! Very happy! 😍

Super effective boots, nice and warm and clearly waterproof. Very wide opening which may let in water?

Ordered size 9 boots online and paid online £115
Great delivery service very fast and very good delivery information
Unfortunately this is where the good bit stops
First order arrived and despite my size 9 order they sent size 7 and the invoice said size 6 so I promptly phoned up to complain and I did actually get a paid returns sticker to attach for return but as this company does not offer exchanges I have to pay another £115 and place another order and just hope my original £115 gets refunded
So the 2nd delivery arrives today and upon opening it clearly says size 10 and yet the invoice says size 9 unbelievable 😕
So another phone call and more apologies so I have now lost all faith in this company

I’m a size 10.5 with wide feet and got the 11. The fit is good. If I were a size 10 I would still probably go for an 11 to accommodate thick socks.
They look good imo, grip is great, and they’re very easy to put on and off so also work for putting out rubbish etc.

Good fit for expected sizing. Look good quality and comfortable. Supple upper with solid toe and solid comfortable sole. Fit wide calf.

Great product but do order a size up as they are quite narrow.