Yale Avis 76

Fem fede stjerner til Daniel i support
Han har sparet mig for at skulle bryde ind i mit eget skur. Gammel kodelås der ikke serviceres mere, men han havde et godt bud på hvad jeg kunne prøve. Super hurtig svar. Klar i spyttet. Kan han ikke blive ugens medarbejder eller noget. Jeg ar super tilfreds.
Mvh thomas

I have a chronic health condition that keeps me bed bound 20+ hours a day, so imposing a deadline on a sick person that is equal to that of a person(s) in good health is totally unfair and possibly discriminatory, it is certainly discriminatory in the UK as I am considered in a category protected by anti-discrimination law, under the description of having a disability. I have an incurable, untreatable chronic illness, which I contracted through no fault of mine.

What is the point of trust pilot if you're going to side with a company that ignores simple legitimate requests, that has no email address for customer services, just an email address for business customers? check their web site ( I did provide a web address but trust pilots system does not allow me to provide it as proof of communication that trust pilot asks you to provide, this is counter productive and self defeating)

I provided a screenshot with my original complaint which can be clearly seen, they use an online form system, the problem with online forms is that not all companies that use them send you a proof of contact or provide a reference number that can be tracked and traced, like: let's say oh an email address which has a built in digital time /date signature, a type of proof that is irrefutable, companies do not like using email addresses for contact, as the time is logged and proves a delayed response or no response if the company has a bad attitude towards retail customers and/or a company is badly managed!

They deliberately do this to filter out people with complaints and issues with a company's products or services issues they do not want to deal with or ignore, or they play the delaying tactic and hope you go away or just take forever to respond when you need an answer quickly, because you may need to buy a product that is important to you and your property being safe, like a security camera or a burglar alarm, this is supposedly Yale's area of expertise, their customer service is certainly not of a reasonable standard.

Strange how Yale only responded to my question about one of their products after I had complained on trust pilot.

I noticed that they did not respond to my complaint update on 14th of Nov 2023 until 17 hours ago, when your email response informing me of the removal of my post was 14 hours ago, again you are being discriminatory towards me.

One of my security cameras failed I needed a replacement quickly, criminality has increased in the area where I live, I had a recent altercation with a suspect collecting a debt fighting with a neighbour smashing up his house, he threatened me also because I was filming him in the act: UK Police: Complaint Reference CO-1355-23. There are consequences to Yale's lax approach with simple communication, what they may perceive as a nominal unimportant non urgent request could be very important to a customer or a potential customer, neither trust pilot or Yale seemed to have considered this possible scenario that to me is real and very personal!

Strange how Yale could not put as much effort into answering a simple communication request about one of their safety/security related products, as they are in trying to get my legitimate Trust Pilot review Post removed! also Yale took from 14th Nov 23 until 23rd Nov 23 to reply to my original complaint, this reaffirming my case and proving my point without doubt in my original complaint review regarding their lax Delayed response to simple request for information about one of their products which they are supposed to be an expert on, they designed it and manufacturer it?, honestly YOU COULDN'T MAKE THIS UP!

David Emerson

Står med et hus der ikke kan låse og ingen kontakt til Yale support. Er der et tlf nr man kan ringe til?

Jeg har en Linus og taste tur. Det virker og var dejlig nem at sætte til ikke noget der, løber lidt hurtig tør for strøm når man er en familie på 5, men efter de har opdater/lavet ny app så kan jeg ikke få lov at logge på igen. Og kundeservice forgår på alt andet end dansk, det er bare ikke godt nok.

Yale Linus er nem at installere og fungerer perfekt med bridge og keypad. Eneste ting jeg ikke helt havde forstået var, at såfremt en fysisk nøgle blev brugt i låsen skulle den kalibreres igen (den dårlige vane med fysiske nøgler er ændret ved at disse er indhentet :-) ….. anyway, ganske tilfreds.

Website vermeld dat 2e sleutel voor deze kluis besteld kan worden. Na ongeveer 30 mailtjes en enkele telefoongesprekken wordt medegedeeld dat die 2e sleutel NIET besteld kan worden. Ik geef aan dat de website vermeld dat je die sleutel wel kunt bestellen (zeer onzorgvuldige en incomplete informatie), Dan wordt weer gezegd, neen kunt u niet bestellen. Verwijzend naar de website eerst dagen radiostilte en dan uiteindelijk de mededeling dat ik hem met een nummer wat zich onder het display bevind toch weer wel kan bestellen om vervolgens enkele uren laten met een mail te komen waarin staat dat die toch weer niet besteld kan worden. Zijn gewoon bezig om een klant te pesten. Mails zijn van periode 16 juli t/m 26 juli.

Kjøpte Yale Doorman L3 med alle funksjoner og gledet meg til å oppgradere inngangsdøren med lekkert design. Etter over 12 timer med fikling og installasjon feilet noe i håndtaket og jeg tok kontakt med Yale kundesupport for å feilsøke dette. En Carlos svarte med henvisning til manualen og ga ikke et svar på problemet. Yale reklamerer med at det er enkel installasjon; det stemmer ikke. 15 forskjellige ting kan gå galt, og det finnes ingen verktøy man kan benytte for å feilsøke. Anbefales ikke!

Yale support fungere dårligt. Har i en længere mailkorrespondance forsøgt at få nulstillet min konto, men det virker ikke til at de forstår mit spørgsmål. Jeg har nu en dørlås som ikke virker, fordi Yale ikke kan fixe problemet med deres app.
Sagsnummer -cdb625

Dårlig support. Support har ingen telefon tjeneste og er bare tilgjengelig mellom 09 og 15, men bare via kontaktskjema som de bruker flere dager på å besvare.

Jeg købte en Yale Linus Smart Lock søndag formiddag, kørte hjem og installerede låsen.

1. Installation af låseenhed på min hoveddør , ingen problemer

2. Installation af hub, havde nogle udfordringer, men det kom til at virke.

3. Keypad ville ikke Connecte til dørlås efter den havde lavet firmware opdatering, prøvede alt uden held, blev sgu lidt sur, undersøgte hvor jeg kunne fejlmelde hos Yale.dk, udfyldte en formular på deres hjemmeside og regnede med at Der ville gå flere dage før jeg ville høre noget, men allerede mandag morgen var der en flink person der kontaktede mig på tlf. og efter ca 15 min virkede altid som det skulle, så tak for hurtig respons og hjælp

Jeg har nu "leget" med Yale Linus Smart Lock et par døgn, fantastisk produkt der indtil videre bare funker.

Total elendig service. Deres produkt virker ikke og de har 5 fejl man kan få Selvhjælp til på nettet,men jeg har en anden fejl end de 5 og så er der ingen hjælp at hente, de vil have man sender en mail men jeg kan ikke låse huset og har brugt 8000 kr på deres låse

Jeg har forsøgt at kontakte Yale 100 gange uden held!

Der er intet hjælp at hente!

Man kan ikke bruge app’en til noget hellere…

Man kan ikke skifte kode!

DIGITALLY UNDER DEVELOPED PRODUCT There is no possibility for indoor camera's to use online storage. With my previous camera I could buy storage of a week up to a month for a small fee. No, this modern application requires an SD card, so if burglars take the camera with them, you are left with nothing. duh.

Defecte Kluis

Wat een ellendig bedrijf is dit zeg. Koop je een kluis Yale, werkt net buiten de garantie het digit 6 niet meer, welke toevallig in mijn code zit.

6 maanden lang van het kastje naar de muur gestuurd zonder oplossing binnen deze waardeloze organisatie.

Om vervolgens in het laatste gesprek er achter te komen dat ze zeggen je kan een bedrijf in huren om hem open te komen slijpen!

Had dat graag 6 maanden eerder gehoord, dan had ik hem zelf wel open geslepen.

Geldwolven, en geen service!

ikke virke produktet og ingen support....spille penge

Har kontaktet supporten for over en uge siden og siden rykket uden at have fået svar. Vores dør kan ikke låse. Er det kritisk??

The inside doorhandle is just crumbling to pieces from the inside, before they even look at the installation they just say it's user fault. Then they sell spare parts for insane prices. 1x doorhandle is 150 EUR. I thought this was a smart lock, but apparantly 80% of the locks value is in the two metal handles that brake within a year

I seem to be having the same problem as many here! Registration error. Panel uptime error!!

Contacted Yale ref outdoor camera system for me possibly leading for me to purchase for 2 sons get NO REPLY chased up to be to be told please do not send another request for quotation.so my first & second request to purchase was met with a arrogant reply good news placed a big order after 1 time request from competitor so glad yale doing so well

Was about to buy a Yale Home Alarm system but just checked on here and there are many negative reviews regarding the app and people frustration about not being able to register and get started. I convinced myself it was the complete system I required but with so many complaints and regrets about buying the product I don’t think I will proceed. If there are obvious problems with the app why doesn’t Yale just listen to the comments and fix it