I reported an issue with a box of teabags and got a response the next day. Taylor’s apologised, said they would feed this back to Quality Control, and will be sending a replacement. I was very impress... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have been buying this tea for over 25 years so I'm familiar of how it should taste I did notice about three years ago that something changed I don't know what happened in the supply chain or a chang... Voir plus
L'entreprise a répondu
Update 2.10.26: Yorkshire Tea have been in touch, and are taking steps to rectify. As suspected it has been put down to a quality check failure on the production line. No biggie, no harm don... Voir plus
L'entreprise a répondu
Came here to read reviews to see if anyone else has experienced a strange taste from the teabags. I’ve been a Yorkshire tea drinker for many years and lately the tea taste is rather unpleasant. I use... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Coordonnées de contact
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Royaume-Uni
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
4,0
Bien
538 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Very quick response from my problem…
Very quick response from my problem about the teabags and very satisfied with result. Thank you.
3 août 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Clifford! Thank you for such a positive review! We are happy to hear our team put things right for you! ✨
Réponse de Yorkshire Tea
Thank you for your kind review! Happy brewing!
Quick response from customer service…
Quick response from customer service and solution sorted out within the day, very helpful and efficient.
31 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for the wonderful review Denise!
Other companies need to take a Tea Leaf from Yorkshire Tea in making their customers feel valued.
I am very pleased with the response to my complaint regarding split tea bags. Shortly after sending my email to the customer services department, I received an acknowledgement to say the matter was being looked into. The following day I received an email that explained the situation, a thanks for bringing it to their attention and an offer of replacement of the goods. The email was personal to me not the usual blanket response. I even received another email to say they were grateful that I am a loyal Yorkshire Tea drinker. It is wonderful to feel appreciated as a customer and communicate with a person not a Chat Bot. Other companies need to take a Tea Leaf from Yorkshire Tea and follow their example of how to value their customers.
30 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Denise! What a wonderful review to read, we are chuffed to hear our team looked after you properly, we will be sharing this review with them to brighten up their day! We like to do things properly here at Yorkshire Tea, so it is brilliant when someone recognises this! Have a lovely rest of your week.😊☕
Excellent customer service
Excellent customer service, very quick to respond and answer the query.
Their tea is outstanding also.
30 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
This review is really lovely to read. Thank you for giving us the chance to help you! We hope you have a brewtiful rest of your week!😊
We had an issue with a box of Yorkshire…
We had an issue with a box of Yorkshire Tea (which is our favourite tea) Phoebe on customer services got back to me very quickly with a very thorough answer to my questions and offered to replace the box of teabags too! Very happy with the interaction. Well done Yorkshire Tea.
24 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Hi Andy! We are very pleased to hear you got well looked after and thank you for the kind review. Phoebe is now beaming from ear to ear!❤️
Excellent customer service with Bronte…
Excellent customer service with Bronte Hollingworth very good indeed
Thanks Michael Dutchak
23 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Bronte will be very happy to read this! Thank you or being so loyal to Yorkshire Tea, Michael. 😊☕
Just in time for tea
Our complaint was taken seriously, and we got a speedy positive reply.
21 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for your kind review, Ian! Happy brewing!☕
Issue Raised with Customer Service
I raised an issue with the customer service team and it was dealt with quickly, efficiently and without any fuss by both Rachel & Emily. Response times and communication was excellent from start to finish. Truly a great example to other companies of how a customer service team should be run. Top marks to the team.
13 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Team work makes the dreams work! Thank you so much for your wonderful review Frances!✨😊
Committed service to customers
I emailed a question on the contact link and received a really lovely reply within a day. For such a large company to take the time to read and reply so quickly reiterates their commitment to their brand. Thank you
20 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
This review is really lovely to read, Glynis. We thank you for being so loyal to Yorkshire Tea! ❤️
Prompt Service
I raised a small issue re some teabags I purchased and was extremely pleased that the matter was dealt with promptly and positively. Thanks once again and I look forward to having many more lovely Yorkshire teas wake me up in the morning!
16 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for your lovely review Gaby! You have made us smile! We hope you enjoy endless perfect brews.😊☕
My enquiry by email was answered within…
My enquiry by email was answered within minutes, followed shortly by another explaining how the problem occurred and promising a replacement within 10 working days. I was very impressed
14 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Hello! Thanks for giving us the chance to put things right. We hope you enjoy your replacements.❤️
Lazy Sunday
I received a prompt, polite, reassuring
and helpful response to my email regarding our favourite coffee blend, Lazy Sunday
14 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
We are chuffed to hear you love our Lazy Sunday Coffee, and that our team looked after you - Thank you David!❤️😊
Very good customer service department…
Very good customer service department Bronte came back to me extremely quickly to resolve my problem and went above and beyond in dealing with my email.
Very impressed
14 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Sarah! Thank you for your kind words, we will pass this on to our wonderful Bronte, happy brewing! ☕
A wonderful customer service…
A wonderful customer service experience!
Not only is Yorkshire tea the best. The customer service is the best!
Thanks again for your care and consideration.
14 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Christine! Thank you so much for your wonderful review, we are so happy to hear our team looked after you properly!❤️☕
Within a couple of hours of my problem…
Within a couple of hours of my problem being brought to there notice it has been explained and a solution arranged Thankyou for your quick response and great service
13 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Thanks for your kind feedback, it is great to hear we managed to resolve your problem quickly!
Phoebe is a "Star"
Most impressed with the outstanding "customer care" we received from Phoebe Dixon at Taylors of Harrogate.
I had raised a packaging issue and the explanation plus action taken was swift and impressive.
We love Yorkshire Tea. Long may your success continue.
30 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thanks for being a number one fan of a proper brew, Phoebe will be so pleased to hear this!
Very efficient
An immediate response and a very helpful email from the customer service teM
9 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
We are so pleased we managed to fix the issue for you so promptly, thanks for the lovely feedback!
Excellent customer service
Excellent customer service, responded to my issue quickly & efficiently. Bronte arranged for replacement teabags to be sent to me and these have been very well received within a week of her response. I do love Yorkshire tea!
9 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
We are so pleased your replacements have arrived safely, Bronte will be chuffed! Enjoy!
Yorkshire Tea - top customer service
Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company know something is wrong if you don’t tell them right?
I was contacted within a couple of hours with an explanation and some fresh tea bags in the post. Can’t wish for anymore than that.
Top customer service.
Keeping us topped up with tea 🫖
3 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
You are very right Sarah! Thank you for contacting us, we are so happy we were able to put things right for you. Happy brewing! ❤️
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