I reported an issue with a box of teabags and got a response the next day. Taylor’s apologised, said they would feed this back to Quality Control, and will be sending a replacement. I was very impress... Voir plus
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I have been buying this tea for over 25 years so I'm familiar of how it should taste I did notice about three years ago that something changed I don't know what happened in the supply chain or a chang... Voir plus
L'entreprise a répondu
Update 2.10.26: Yorkshire Tea have been in touch, and are taking steps to rectify. As suspected it has been put down to a quality check failure on the production line. No biggie, no harm don... Voir plus
L'entreprise a répondu
Came here to read reviews to see if anyone else has experienced a strange taste from the teabags. I’ve been a Yorkshire tea drinker for many years and lately the tea taste is rather unpleasant. I use... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Coordonnées de contact
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Royaume-Uni
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
4,0
Bien
538 avis
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A répondu à 86 % de ses avis négatifs
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teabag problem and it was sorted…
Had a teabag problem and it was sorted brilliantly by Brontë in customer services. I was gifted a box of tea bags, which was beyond my expectations. Communication was swift and friendly. Really appreciated the response and the service. Our favourite tea has just become an even bigger favourite.
Thank you.
1 juillet 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for the wonderful review! We will pass on your kind feedback to Bronte, who I am sure will be very happy to hear this!☕️
Don`t taste the same anymore
Don`t taste the same anymore my husband agrees with me we are big tea drinkers so going to try a different brand
22 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Sonia, thank you for your review and we're very sorry to hear about your disappointment with the consistency of our brew quality, especially as you usually enjoy our Yorkshire Tea so much. We haven’t changed the blend of Yorkshire Tea or the quality and strength of flavour we're aiming for since we started making it. We're really proud of our tea and we won't compromise on quality - we'd like to reassure you that we haven't made any changes in order to cut costs. Our tea buyers do their very best to ensure consistency and quality, tasting each individual tea before blending and then tasting every blended batch up to eight times before it's packed.
It's really important to us that our consumers enjoy a proper brew and all customer feedback and reviews are closely monitored for continuous improvement. Having the codes from any affected boxes really helps in the monitoring process so if there's ever a particular box you're concerned about, we'd like to know about it so please do get in touch with our team at hello@yorkshiretea.co.uk so they can log all details for our Quality Assurance Team and have some tea bags taste tested for you by our experts. It's important to get this information so that we can keep a close eye on all customer feedback.
Fast and Satisfactory Response
Fast and Satisfactory Response
I recently experienced a problem with a Yorkshire Tea product. I would like to point out that I have been using this product for over 20 years without any problems, which goes to show the usual high quality of their products.
On this one occasion I contacted Customer Services and explained my problem and they contacted me back within a couple of hours offering an explanation and solution to fix my problem.
Thank you very much Yorkshire Tea.
25 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Peter! Firstly thank you so much for being so loyal to Yorkshire Tea, we are very happy to hear our team looked after you and the problem was resolved quickly and efficiently. Cheers to more brews! 😊
Very well done to the team my complaint…
Very well done to the team my complaint was dealt with very quickly and explained why this had happened and are sending replacement tea bags for my loss
29 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hello Jo! We are very pleased to hear you were well looked after by our team. Thank you for being so loyal to Yorkshire Tea ❤️
I had a slight problem with tea bags…
I had a slight problem with tea bags after a short Email to
customer services it was dealt with promptly so very happy outcome ticket number is 83704.
22 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Chuffed to hear we were able to put things right for you - thank you for the kind feedback! ✨
Dont know whats happened to yorkshire…
Dont know whats happened to yorkshire tea but its lost its full bodied taste
27 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for your review, Michael! We're so sorry to hear your tea bags aren't tasting quite right for you, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
Very prompt reply
The customer service is excellent, and they are wonderful people to deal with.
A quality product, and a great solution.
I'll drink to that !
26 juin 2026
Avis spontané
Réponse de Yorkshire Tea
This review has made us smile Mike! Thank you for giving us the chance to put things right, happy brewing!😁
Quality of product has clearly changed
As a long term customer, I have noticed a variance in quality over several months. Some of the batches have a perfume type taste and bags split open. This is a fact. My wife drinks a rival product. I have been complaining all week and we thought the milk, sweeteners or the water were to blame. She tasted mine and told me to throw it away. I am not a fan of her tea, but having made a fresh cup, I could taste the difference.
I want Yorkshire Tea back as it has always been. Not some imitation with cheaper bags or clever formula changes to save money. It's a premium product in the first place & without positive intervention it won't end well. I am sure polite customer service and a free box will impress some, but actions speak louder than words. We want our tea back!
26 juin 2026
Avis spontané
Réponse de Yorkshire Tea
We are very sorry to hear that our tea bags haven’t been of their usual high standard. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! If there's ever a particular box you're concerned about, we'd like to know about it. Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!
A fast and efficent response to the…
A fast and efficent response to the issue raised and further customer care evident in the follow up...a rare thing in a climate of less for more today long may it continue for Taylors though colleagues like Phoebe in customer service
25 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hi Kev! Pleased to hear you got well looked after and thank you for the kind words. Phoebe is now beaming from ear to ear! 😁️
I have always been drinking this tea
I have always been drinking this tea, since last few days I have experienced really bland taste of tea with very less strength.
I have changed the milk and quantity of milk but no matter what, this doesn’t affect the taste of tea. Could we please get the batch with strong strength of tea please
19 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hi Raja, thank you for taking the time to leave a review and we're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. If there’s ever a specific box you’re unhappy with, we’d really like to hear about it so we can pass the details to our Quality Assurance team. Our customer services team can look into this for you, plus just drop us a note at hello@yorkshiretea.co.uk. It would be helpful if you could include the blend, the box size, the best before date, and the production details printed on the base of the pack.
Wonderful customer service care thanks…
Wonderful customer service care thanks Phobe
17 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hello! Thank you for your kind words, Phoebe is very happy that you are happy!
Tea bags – extremely low quality
I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of the tea bags is so bad that this happens maybe every tenth time I do this (and that's being generous). So I have to wash my table, mug (sometimes the floor too) and throw another wasted tea bad into the bin... After today, I threw them all into the bin and I'm getting some different tea brand tomorrow.
18 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Oh no, we're so sorry Lancelot! Could you let our customer service team know about this at hello@yorkshiretea.co.uk so they can look into what's gone on and put things right for you. Please include your address, box size, best before date and other codes printed just below it!
Disappointing quality
For the last few months we have noticed that Yorkshire Tea is not as good now as it was, the brew is not very tasteful and always pale in colour, we have decided that when this box is empty we will go back to P G Tips
15 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hi Christine! We're so sorry your tea bags aren't tasting quite right for you recently, our blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!
Customer service absolutely Brilliant
Customer service absolutely Brilliant. Couldn't fix my query, but the offer of replacement tea bags was appreciated. Literally arrived in a couple of days.
10 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for your kind review on our customer care, Tracy!
Superb tea - superb customer care.
My wife and I enjoy Yorkshire's Gold.
I contacted them on a small packaging concern.
I received a prompt receipt. I received a considered reply very quickly, which answered my concern completely.
Yorkshire/Taylor demonstrated a standard of customer care to which all companies and organisations should aspire. Congratulations.
8 juin 2026
Avis spontané
Réponse de Yorkshire Tea
This review is really lovely to read, Margaret. Thank you for giving us the chance to put things right! 💫️
I was contacted immediately with an…
I was contacted immediately with an apology, an explanation and a resolution. Fantastic customer service!
9 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for your kind review, Helen! Happy brewing!
Excellent service from after sales at…
Excellent service from after sales at Yorkshire Tea.
11 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for the wonderful review! ☕️
Absolutely outstanding service
Absolutely outstanding service. Well done all at Yorkshire Tea .
10 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Thank you for the kind review, Gail!
Réponse de Yorkshire Tea
Chuffed to hear this - thank you Patricia! ☕️
Brilliant
I sent a message with an enquiry rather than a complaint but had brilliant engagement. Bronte was wonderful, informative and helpful. Thank you!
10 juin 2026
Avis spontané
Réponse de Yorkshire Tea
Hi Andrew! Pleased to hear you got well looked after and thank you for the kind words. Bronte is now beaming from ear to ear!
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