The stair lift was delivered and installed exactly one promised. The sales technician was extremely thorough explaining everything and when the installer came, he had everything he needed to install i... Voir plus
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Lisez les avis des autres
Good product, excellent installer and no hard sell. In fact the purchase decision, because of changing medical needs was made over an extended period of time. Each time I felt the time had come Aco... Voir plus
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I very much appreciated how the company kept my measurements, etc. as my mother changed her mind back and forth over several years. I also appreciate how quickly they got the stairlift installed. I... Voir plus
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The Acorn Stairlift is exactly what I hoped for.Everyone who has seen it comments on how well it blends in with the staircase and how attractive it is. When I found I needed a stairlift I was not hap... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation.
Écrit par l'entreprise
Coordonnées de contact
7001 Lake Ellenor Dr, 32809, Orlando FL, Etats-Unis
- (800) 980-0128
- customerrelations@acornstairlifts.com
- acornstairlifts.com
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Home review was seamless
Home review was seamless. Installer Ralph was excellent. Done inside 3 hours, including the operation rundown. It's already in use. Simple and safe.
3 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and for taking the time to leave a review. We are thrilled to hear that you are happy with the quality of service. If there’s anything else we can do for you, please don’t hesitate to let us know.
Kind Regards,
The Acorn Team.
Our Acorn stairlift stopped working…
Our Acorn stairlift stopped working last night. Called Acorn support to have device repaired. They cannot respond until this coming Monday (today is Friday). Here is the issue: my wife is disabled and is now stuck upstairs until Monday. We do have the maintenance contract (approximately $700 per year). We were never told upfront that their technicians do not work weekends. The whole situation is disgusting
12 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at CSSpecialistsUS@acornstairlifts.com? We look forward to hearing from you.
Sincerely,
The Acorn Team
support is good
9 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave a review, please feel free to reach out to us at anytime.
Kind Regards,
The Acorn Team.
Acorn did a great job job, as expected.
The scheduled installation date was was only a few days after the order was placed. Installation was quick and completed in just a few hours. The installer was friendly and final installation meet my expectations.
3 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for your 5 star rating, we truly appreciate your support.Our team works hard to ensure every customer are well taken care of, and we’re glad it shows. We look forward to serving you again should you require additonal service in future.
Sincerely,
The Acorn Team.
First time using a stairlift.
First time using a stairlift.
It is very good for me
5 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for 5 star review, should you require further assistance in future, please feel free to contact us anytime.
Sincerely,
The Acorn Team.
One-Stop Shopping
From the initial in-home consultation to the installation and professional instructions, our Acorn Stairlift representative was nothing short of AMAZING! Mr. Tim Condon was more interested in meeting my family's needs than he was in selling whatever system made him the most commission. He listened intently, advised professionally, and was extremely professional throughout the experience.
2 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for your 5 star review. We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service.Our team works hard to ensure every customer has an exceptional experience. Your feedback motivates us to continue delivering the best experience possible.
Kind Regards,
The Acorn Team
Seat problem
Since I already own a Acorn chair lift( bought in 2017) I did not check it out. I should have. The seat is way to low and requires me to place cousins on it to be able to get out. I immediately called and was told it would be the middle of JULY before they could return. I have fallen once trying to get out(called 911) and would like an earlier date if possible.
1 juin 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you reaching out to us Mr.Volz with a positive rating, will have one of our team members contact you.
Kind Regards,
The Acorn Team
Took months for anyone to respond to…
Took months for anyone to respond to our initial sales request, and much more time to have anyone answer about the permit status. The person we were assigned to actually never replied.
When they scheduled the install, they wanted us to be available the entire day instead of finding out a 2-hour arrival window for the installer. They also told us we had to be available for 5 hours after he showed up. That is lazy and inconsiderate of your customers.
The chair itself works great - the only 5 star part of our experience.
2 décembre 2025
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your feedback. We would appreciate the opportunity to research the issue that you are reporting unfortunately there isn't any information provided to help us identify your account. Please email us at CSSpecialistsUS@acornstairlifts.com or call Customer Support at 888-563-0410. We look forward to hearing from you.
Sincerely,
The Acorn Team
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words and 5 star revew! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Sincerely
The Acorn Team.
The install was done quickly and the…
The install was done quickly and the installer cleaned up after. It was a little rough dealing with the modifications department getting the O K to install
22 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave us a five-star rating! We are thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Kind Regards,
The Acorn Team.
Mohammed
Mohammed. My 2nd installer. He exerted extra effort to ensure that we were happy with the installation.
19 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for your positive review. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
went down twice having trouble getting…
went down twice having trouble getting someone here to fix it have to wait five days to get it fixed.
21 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your feedback. We would like to look into this matter for you and work out a proper resolution unfortunately, there isn't enough information to identify your account. Could you please email us at CSSpecialistsUS@acornstairlifts.com? We look forward to hearing from you.
Sincerely,
The Acorn Team
The installation was completed within…
The installation was completed within the time period that was set! The ease of use for my spouse is very important.
14 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
We greatly appreciate your five-star rating. It’s fantastic to know that you had a wonderful experience with us. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.
Sincerely,
The Acorn Team
Gives peace of mind for elderly mother
Andrew installed the stairlift for my almost 88 year old mother. He was very professional and also very kind. Mom’s not good with gadgets, and he took his time to explain things more than once to her. He did a very thorough job. Lift looks great. The lift itself seems nice and secure for her. She’s short, so it would be nice if the foot rest would meet her feet. Maybe something Acorn could work on in the future. Other than that, all is well. Thanks, Andrew! We appreciate you!
12 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for positive review.We are so glad to hear that Andrew took care of you. It’s always wonderful to hear that his efforts are appreciated. We will be sure to pass along your feedback to him—he willl be thrilled to know he made such a positive impact! We are grateful for your support and look forward to serving you again soon.
Sincerely,
The Acorn Team.
Enjoying the Stairlift
My husband and I are enjoying the stairlift chair. He has Parkinson’s and I have arthritis. No complaints at all l. I even referred someone to you. Thank you.
11 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for taking the time us a review. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Sincerely,
The Acorn Team
Love-Hate relationship
The sales rep, Brian Raffetto was very professional and explained everything in great detail. We intended to purchase in about a month, but we did not buy at that time because of one individual named Sam who would not stop calling us. We repeatedly told him we would not be in a position to buy for about 4 - 6 weeks and to stop calling us. However, he continued calling until I had all phone numbers from Acorn blocked. Now, a year and a half later, my wife's Parkinson's has progressed to the point that we needed the stairlift. I was told that Sam was no longer there and we placed the order. The installer, Kent, was also very professional and knowledgeable; he worked fast and left the area spotless. We are very pleased with the stairlift.
1 mai 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for for taking the time to leave a review! Firstly I must apologize for Sam's eagerness to sell. We are thrilled to hear that you are happy with the quality unit. We take great pride in offering products that meet high standards, and it’s wonderful to know that we met your expectations. Your feedback means a lot to us, and we are grateful for your support. If you ever have any questions or need assistance with anything, we are here to help!
Sincerely,
The Acorn Team
Trustworthy
Acorn provided what every service company must:
-- clear communication w/ the customer;
-- on-time arrival
-- skilled and efficient installer
-- excellent product quality
-- assurance of fine customer service
-- 100% return on my investment.
29 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for the fantastic review! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely
The Acorn Acorn.
The best customer service.
My husband was unexpectedly released from the hospital under hospice care. I called Acorn and Roger Tedd came gave me an estimate which I approved. He then set about making sure it got installed the next day as my husband was stuck upstairs. I couldn't have asked for a more helpful surveyor.
30 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words! We are so happy to hear that you had a great experience with Roger Tedd. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out us.
Kind Regards,
The Acorn Team.
Prompt response & great product!
Prompt response, efficient installation, & great product.
28 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Kind Regards
The Acorn Team.
Total price; installation availability; service needs.
After a few days of use our only complaint is that the trip up and down is slow. However, maybe at 79 years I should be happy with a slower pace.
I guess another complaint was the availability of the install crew. After three canceled appointment for installation, Keith was sent and he impressed us all with his tidy and organized professional manner. He was luxurious with his time, patience, and detailed explanations. A most capable chap!
The machinery itself is of high quality in appearance. Safety measures are well conceived and executed. I would suggest a step by step explanation for prolonged shutdown. Our stairlift is installed at a family condo which is occupied for 2 weeks 3-4 times annually.
Another suggestion is a Sunbrella or other material cover for the aluminum rails. Our device will be exposed for weeks between uses.
Thank you for this opportunity to provide comments.
Mel Chandler
Edmonds,WA 98020
28 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a positive review. We are delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust.Thank for all the suggestion you gave. Should you need any further assistance, please feel free to contact us anytime.
Sincerely,
The Acorn Team
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