The stair lift was delivered and installed exactly one promised. The sales technician was extremely thorough explaining everything and when the installer came, he had everything he needed to install i... Voir plus
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Lisez les avis des autres
Good product, excellent installer and no hard sell. In fact the purchase decision, because of changing medical needs was made over an extended period of time. Each time I felt the time had come Aco... Voir plus
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I very much appreciated how the company kept my measurements, etc. as my mother changed her mind back and forth over several years. I also appreciate how quickly they got the stairlift installed. I... Voir plus
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The Acorn Stairlift is exactly what I hoped for.Everyone who has seen it comments on how well it blends in with the staircase and how attractive it is. When I found I needed a stairlift I was not hap... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Acorn Stairlifts is the first and only stairlift to earn the prestigious Ease-of-Use Commendation from the Arthritis Foundation.
Écrit par l'entreprise
Coordonnées de contact
7001 Lake Ellenor Dr, 32809, Orlando FL, Etats-Unis
- (800) 980-0128
- customerrelations@acornstairlifts.com
- acornstairlifts.com
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Total price; installation availability; service needs.
After a few days of use our only complaint is that the trip up and down is slow. However, maybe at 79 years I should be happy with a slower pace.
I guess another complaint was the availability of the install crew. After three canceled appointment for installation, Keith was sent and he impressed us all with his tidy and organized professional manner. He was luxurious with his time, patience, and detailed explanations. A most capable chap!
The machinery itself is of high quality in appearance. Safety measures are well conceived and executed. I would suggest a step by step explanation for prolonged shutdown. Our stairlift is installed at a family condo which is occupied for 2 weeks 3-4 times annually.
Another suggestion is a Sunbrella or other material cover for the aluminum rails. Our device will be exposed for weeks between uses.
Thank you for this opportunity to provide comments.
Mel Chandler
Edmonds,WA 98020
28 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a positive review. We are delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust.Thank for all the suggestion you gave. Should you need any further assistance, please feel free to contact us anytime.
Sincerely,
The Acorn Team
Best decision I made
A really gentle man name Ian installed my Acorn Stairlift, quick frankly even though I had given the go ahead to install I was a little apprehensive. I felt that this was a sign that I was getting old and no longer being active. I was having hip replacement surgery, and I live alone in a 2-story house. Ian explained that I should look at my stairlift as a "tool" to help me get around like I use a lawnmower to mow my lawn. That made me feel better. And, I can honestly say installing the stairlift was a good decision. I do walk and exercise my hip, but I get tired and the stairlift helps me out...it is my tool! Thanks Ian and the salesperson who sold me this wonderful product,
24 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Wow, thank you for the fantastic review! We are absolutely thrilled to hear that you were impressed with with Ian and the sales team, our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely
The Acorn Team
Refund Request
I had an Acorn stairlift, then I fell and fractured my pelvis.Because of this your stairlift that comes all the way down to the floor was ordered. I think that the price I paid for the second one plus the price I paid for the first one that was returned was excessive and I would appreciate a refund.
Thank you,
Leftwich Kimbrough
302 East 48th Street
Savannah, Ga. 31405
2 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for reaching out to us Mr.Kimbrough, will have one of our team members contact you.
Kind Regards,
The Acorn Team
Gets you upstairs but design flaws
Beeping annoying when start. Had a "6" error when going up the stairs and kept beeping and thought it would never stop. Disappointed does not have an alarm when seatbelt not fastened. Moves consistently but would not call it "glides". Foot rest does not swivel with the seat so not safe when getting off chair. But gets me up the stairs.
8 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention.
Kind Regards,
The Acorn Team
Very Professional
From the salesman to the installer, it was very professional. A job well done.
13 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality items that exceed customer expectations, and it’s rewarding to know we have succeeded.
Kind Regards,
The Acorn Team
installation was quick and neat
installation was quick and neat. product is as advertised, a little slow and not quite as intuitive as one would hope for a product designed for handicapped person.
27 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for the positive rating and for sharing your thoughts with us! We are glad to know you were happy with most aspects of your experience, but we are sorry that there were areas that fell short of your expectations.
The Acorn Team.
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to share your positive experience and 5 star review. We appreciate your business and look forward to serving you again in the future.
Kind Regards,
The Acorn Team
Great experience from sales to…
Great experience from sales to installation.
Chair is easy to use.
26 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
From the first call to the home visit
From the first call to the home visit, then install, we had nothing but confidence that we choose the right company!
Everyone was extremely friendly and helpful in understanding what my aunt needed. From the time we made the call to installation was just one week. Everyone we contacted seemed to care for my aunts safety as much as I do. We are 100% satisfied!
2 avril 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience and 5 star review with us. We are delighted to hear that you are satisfied with the quality of the product. Our team works hard to ensure we deliver high-quality service that exceeds customer expectations, and it’s rewarding to know we have succeeded.
Sincerely,
The Acorn Team
Excellent choice
The complete experience was exactly as I had expected. Installation was quick, operation was simple, and everything works as advertised. The hardest part so far is learning not to leave things on the stairs to carry upstairs later.
24 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to leave such a positive review. We are delighted to hear that your service experience was exactly what was needed. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we are on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime.
Sincerely,
The Acorn Team
When the installor left we found that…
When the installor left we found that the track is not even while we were using the chair. the chair rocks sometimes and stops because hanging up on the uneven track,
29 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
We are sorry that you've had difficulty with the stairlift. Will have one of our team members reach out to you. Thank you for bringing this to our attention.
Kind Regards,
The Acorn Team
My helper
The salesman and the installer were both very professional, knowledgeable and very helpful.
19 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
We truly appreciate your feedback and your trust in our team. Our team works hard to ensure we deliver service that exceed customer expectations, and it’s rewarding to know we have succeeded. Should you have any further questions or need assistance, we are always here to help. Thanks again, and we look forward to serving you in the future!
Sincerely,
The Acorn Team
REPLACING FAULTY CHAIRLIFT
My 2014 chairlift one was dying the other died. I had to purchase 2 new carriages. I had chairs and rails so just carriages. From the very first call I made to the last. Customer service was 5 star.The telephone service was perfect, understood my issue and directed me to proper person/dept. The technician Jacob, and Daniel were awesome. The heard my issues dealt with them, cleaned up after themselves, I can't say enough how grateful I am to have used ACORN again. Staff is wonderful. I am happy with my two new carriages. Thank you , a happy customer
24 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you Ms.Pujols for positive review.We are so glad to hear that Jacob,Daniel and the team was able to assist you. it’s always wonderful to hear that their efforts are appreciated. We will be sure to pass along your feedback to them—they willl be thrilled to know they made such a positive impact! We are grateful for your support and look forward to serving you again soon.
Sincerely,
The Acorn Team.
Fantastic tech with great customer service!
The tech that installed the stairlift (we think his name is Cameron Watts) was absolutely fantastic! He was friendly, knowledgeable, task oriented and explained to us how to use it and had me take a test drive. There aren't enough words to express how much we appreciated him and his customer service.
11 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for the fantastic 5 star review! We ae absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we have succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team.
Outrageously bad experience
My experience with Acorn has been the single most frustrating, disappointing, outrageous experience I have had with any service company. They will not come and service our broken stair lift. They have given us the runaround, repeatedly asking for measurements and photos, and then telling us they cannot find them, open them, or just don’t know what we’re talking about. They finally sent a serviceman out after I complained all of her social media, and he had the wrong account, was prepared to service another kind of stair lift, and the main office said we had to start a new account because they can’t find our photos, again. Clearly, they are looking to sell stair lifts, but do not care what happens to them afterwards they will not service their product.
16 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for taking the time to share your feedback. Acorn regrettably missed the mark on handling your service needs. We will reach out today to go over how we can assist. A post mordem will be completed so that we can coach and train as needed to prevent this from happening in the future. Sincerely, The Acorn Team
The installer was friendly and…
The installer was friendly and explained how to safely use the lift.
4 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
Installation was good
Installation was good. Rail joints are rough ,giving a bumpy ride in spots. All in all ,pleased with product.
2 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for your feedback. We are happy to know you had a good experience. We are always looking for ways to improve and ensure that every visit exceeds your expectations! Thanks again for your support. Best wishes on your new stairlift.
Kind Regards,
The Acorn Team
From the surveyor making the estimate
From the surveyor making the estimate, to the several phone talks with Acorn, to the installation by Jared, all was extremely well done. Very, very pleased.
2 mars 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we have met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!
Sincerely
The Acorn Team
The installer Dean was the best
The installer Dean was the best. Fast and neat.
25 février 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for sharing your positive experience with Dean and 5 star review. Our team works hard to ensure we deliver high-quality service that exceed customer expectations, and it’s rewarding to know we have succeeded.
Sincerely
The Acorn Team
Your company is everything you say it is.
Your company is everything you say it is. From your sales staff to your installer. Your company knocked it out of the park. We truly love our chairlift which has enhanced our capability for a better life in our home. The professionalism was superb!
24 février 2026
Avis spontané
Réponse de 🇺🇸Acorn Stairlifts US
Thank you for the fantastic 5 star review! We are absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we hvave succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Sincerely,
The Acorn Team
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