Seamless and quick every single time. Never an issue or avoidance of paying out. Less than one week after claim sent in we got our confirmation of settlement. Worth every single cent for if/when you’l... Voir plus
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Lisez les avis des autres
Bought insurance for my cockapoo pup fot through to a girl called Claire from Galway but now living in Cork. She had the funniest accent I have ever heard anyway what a gem to have working for Agria... Voir plus
L'entreprise a répondu
I am so happy I decided to use Agria for my pets insurance. My beautiful 2 year old Newfy Cross developed hip issues recently which was heartbreaking to discover but thanks to Agria she will be looked... Voir plus
L'entreprise a répondu
New to Agria this year having been with a different insurer for years. I had not heard of them before but thought I would give them a try. I have to say they were brilliant! Our cat was injured and d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We know how much you love your pets and horses. We love ours too. That's why we provide lifetime dog, cat & horse insurance, ensuring that every beloved member of your family receives the care they deserve.
What sets us apart
Écrit par l'entreprise
- Best of care for pets and peace of mind for owners
- We shape our products by working with vets, breeders and rehoming organisations. We believe in a tailored approach to pet insurance, which is why our policies offer a flexible range of options so our customers only pay for what they need. Our staff love animals and are committed to ensuring pet owners receive the best service. Our claims handling team consists of veterinary-trained nurses and all our staff are based here in Ireland. As pet insurance specialists, innovation, research and working with animal health and welfare partners is at the heart of what we do. We believe pet insurance should be simple and uncomplicated.
Coordonnées de contact
PO Box 911, Little Island, T45 YR96, Cork, Irlande
- 0212029119
- info@agriapetinsure.ie
- agriapetinsure.ie
4,8
Excellent
991 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent customer service
Excellent customer service. I’ll recommend it to any pet owner.
3 juin 2022
Réponse de Agria Ireland
Dear Ms Burgoyne,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news!
Thank you so much for the kind words, we will certainly share your feedback with Thomas.
We look forward to being of any assistance to you that you may need.
Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Very Happy
I submitted my claim and received a response almost immediately. The claim was dealt with efficiently and I received my favourable response as per my Insurance agreement. Many thanks.
2 juin 2022
Réponse de Agria Ireland
Dear Mrs McArdle,
We are delighted to hear that your claim was dealt with swiftly as this is exactly what we would hope for in terms of service to yourself.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Very easy to deal with and very…
Very easy to deal with and very friendly claims handler. Would recommend to other pet owners
2 juin 2022
Réponse de Agria Ireland
Dear Sir/Madam,
We are delighted to hear that your claim was dealt with swiftly as this is exactly what we would hope for in terms of service to yourself.
Thank you so much for the kind words, we will certainly share your feedback with Sean.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Everything went smoothly,the price and…
Everything went smoothly,the price and the cover is the same (+- a few €/year) but they have a very responsible support team. Signing up requires only a few minites.
The only one issue (more likely a room for improvement) is the website and the possibility to manage everything online.like for changing a direct debit i had to make a phone call which is a bit old school.
28 mai 2022
Avis spontané
Réponse de Agria Ireland
Dear Mr Wallner,
Thank you for taking the time to review our service and providing us with your feedback.
I have passed your recommendation to our IT development department for review. We are working on a lot of exciting developments as we endeavor to improve our customers experience!
Should you need anything else, please do not hesitate to give us a call on 0212029119 and we would be happy to assist your further.
Kind regards,
The Petinsure Team
Excellent service !
This was my first claim and as with most insurance companies I expected some pushback but I was pleasantly surprised at the quick and efficient response and I have received my payment back into my bank account less the excess within a week of submitting my claim ! Thank you Pet Insure for making this easy !
26 mai 2022
Réponse de Agria Ireland
Dear Suzanne
We are thrilled to hear that your claim was dealt with both professionally and efficiently by our team! This is exactly what we would hope your experience to be. Thank you so much for the kind words, we will certainly share your feedback with the team members who dealt with you.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Arranging pet insurance
Great and very easy to deal with. Customer service representative was very pleasant, polite and made everything easy to understand.
26 mai 2022
Réponse de Agria Ireland
Dear Vivian,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Fran. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
No problems every thing explained to me…
No problems every thing explained to me in regard to my pet insurance for my new friend 'bella' again thanks again to all at petinsure
.ie
26 mai 2022
Réponse de Agria Ireland
Dear Michael,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Fran. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
I would like to say thank you so much…
I would like to say thank you so much to pet insurance your service is five standard and so quick excellent and I'm very pleased to have you for my dog Teddy looking after his bills.
21 mai 2022
Réponse de Agria Ireland
Dear Linda,
We are thrilled to hear that your claim was dealt with both professionally and efficiently by our team! This is exactly what we would hope your experience to be. Thank you so much for the kind words, we will certainly share your feedback with the team members who dealt with you.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
So glad we got this insurance.
21 mai 2022
Réponse de Agria Ireland
Dear Velma,
We are thrilled to hear that your claim was dealt with both professionally and efficiently by our team! This is exactly what we would hope your experience to be. Thank you so much for the kind words, we will certainly share your feedback with the team members who dealt with you.
We hope that Oreo is on his way to recovery, and wish him and Willow all the best!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
I insured my first puppy with…
I insured my first puppy with petinsure.ie last year great people to deal with and i got the policy that was suitable for milo and me i just got another dog daisey and i got her insured with petinsure.ie there very friendly staff did a policy for me for daisey i do reccomend petinsure.ie for your pets and for your peace and mind
20 mai 2022
Réponse de Agria Ireland
Dear Lorraine,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Rachel. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Jerome was very helpful when I rang
Jerome was very helpful when I rang. He explained the cover in great detail .
20 mai 2022
Réponse de Agria Ireland
Dear James,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Jerome. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Absolutely amazing service from Rachel
Absolutely amazing service from Rachel. So so helpful and so friendly. 10/10 customer service.
20 mai 2022
Réponse de Agria Ireland
Dear Sarah,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news! Thank you so much for the kind words, we will certainly share your feedback with Rachel. We look forward to being of any assistance to you that you may need. Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Our puppy needs an operation on his…
Our puppy needs an operation on his leg, the vets face said it all when they asked who our pet insurance was with , the vet did warn us.
How true the vet was stay away from this company they have more excuses to get out of paying a out on a policy.
Stay away from this company
19 mai 2022
Avis spontané
Réponse de Agria Ireland
Dear Mr Thompson,
Thank you for your feedback, We are sorry to hear that you were dissatisfied with our service. Unfortunately, as Freddie's condition had developed during the policy stand down period, which means that it was excluded from cover, as detailed in the policy terms and conditions. Our team are available from 8.30am - 5pm, Monday to Friday if you do have any particular questions or queries regarding the policy.
Sincerely
The Petinsure Team
Glad to be with petinsure.
When our Bruno was in pain we brought him to the vet, who referred him to a specialist. Bruno was c t scanned and an operation was performed. We contacted petinsure who contacted the specialist and three weeks later everything is settled. They were professional but showed a real interest in Bruno’s recovery and long term care.not your typical insurance company.I would recommend petinsure to all my friends not only for their quick handling of the claim but their concern for our boy,their friendly approachable professional manner. Bruno is doing great now, when he was sick the last thing you need is to be worried about is money. Petinsure took all the worry away and allowed us time to look after Bruno. Petinsure are what most insurance companies should be.
19 mai 2022
Réponse de Agria Ireland
Dear Michael,
We strive to provide the best possible customer service, so to find that your experience was fast and friendly is wonderful news! Thank you so much for the kind words, we will certainly share your feedback with the team members who dealt with you.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
We’ve been with PetInsure since 2013…
We’ve been with PetInsure since 2013 with one dog and then 2015 with two and sadly have had to make a few claims.
The claim was done through our vet (Cara Vet) and they’ve both made it pretty simple. It’s safe to say we literally did nothing other than confirm and sign.
The vet wasn’t sure if they’d cover a few particular parts of the claim but they did and they’ve been quick to pay out to the vet on a claim which is also very important.
As with a review below, we were also surprised that when they’re over a particular age, the claim is a maximum of 65% but it sounded familiar and it was 2013 when we joined so it’s easily forgotten when your dog is just a puppy.
We’ve made a recent claim after a tumour had been removed and I searched for PetInsure on here as I felt they’ve been great and wanted to rate them in some form or another.
Thanks PetInsure & especially to CaraVet with Sydney and his great team.
18 mai 2022
Avis spontané
Réponse de Agria Ireland
Dear Peter,
We are delighted to hear that your claim was dealt with swiftly as this is exactly what we would hope for in terms of service to yourself.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
So I thought I'd make this information…
So I thought I'd make this information available to you as without your cover goodness knows what would of been instore.
So ill start from the beginning thats always a good place to start.
So Harvey Joined out Family in November 2021 a healthy happy hyper puppy.
After a few months I discovered Harvey just wasn't right hardly eating and pacing the floors. I had gone on holiday to disneyland and left Harvey with my sister. During our stay Harvey deteroiated and My sister couldn't figure out why or what was wrong. She told me she would take him to the vet to see was there anything up or was it just because he had been placed in a different environment to Normal.
The Vet visit didn't go as planned the Vet ran some tests at 6 month old Harvey was weighing in at a tiny 1.1kg so he was concerned Harvey started to pace the floors and head press whilst with the vet he then did some blood tests. To Discover Harvey was suffering from a suspected Portosystemic.
WHAT IN GODS NAME IS THAT WE ASK.
Well Basically it's a valve that is bypassing the liver and sending toxins into Harvey's blood stream instead of being filtered out causing neurological problems.
Harvey was kept over night while waiting for UCD Veterinary Hospital to get back with a space for him.
The following day I returned home from Disneyland. Harvey was brought to UCD by myself. Where they ran some further Tests To confirm what it is we were dealing with.
2 days roll on and It's confirmed Harvey is suffering quiet badly from this condition.
Harvey is set up on antibiotics to control the toxin levels and allowed home . Surgery would be scheduled for 6 weeks time.
Harvey After a couple of days deteroiated again unable to pass urine desperately trying but couldn't. I called UCD and they said he gad to come back straight away. So Harvey and I made the 1hour 45min trip.
The took Harvey and Confirmed Harvey's liver had produced stones which blocked his Urine Flow. He had to have a catheter inserted to relieve him.
24 hours passed and Harvey again deteroiated. UCD said Harvey didn't have 6 weeks to live with this condition. So emergency surgery was scheduled For the following Day.
Harvey was an extremely high risk case as his condition and state and his weight were extremely poorly the surgeon called me to go through what the dreded possibilities were but it was either take the risk and hope or put Harvey to sleep.
So we decided to go ahead with the risk as scary and emotional as it was..
Surgery day I don't think I have a nail left waiting and waiting for the call. So 5.30 comes and the call comes in that Harvey surprisingly made it through his surgery. Well to say I cried like a child is an understatement.
Harvey stayed at UCD for the best part of a week and I was allowed to collect him the following week. Harvey came home literally Stapled back together from his throat right down had been cut open. I attached the pictures for you. He was sent home on a 6 welk course of Antibiotics to my sister who could offer him one to one care as I have 2 small children I was nervous. So my sister tool him under her wing.
Fast Forward...... 2 weeks on Harvey is weighing in at 2.3 kg Wow he's got a fine belly on him and staples were removed which were very painful for him.
Fast Forward week 6 .... I have also attached photos he is now 3.5 kg full of life able to do 360 flips around the bed and loves to Rob socks and highlighters and store them in his bed. He also doesn't like early mornings but when he's ready to go you'll know about it..
I want to thank everyone at Pet insure this was an easy process for me and I was bombarded with extra documents theres no messing around with this company.. Our Harvey went from very sleepy to hardly eating quiet fast and now he's this bright full of life little spoilt personality we all love. Without Pet insure this wouldn't of been possible for us or Harvey and we are Forever in your Debt.
Thanks Again Pet insure.. Ireland number 1 peti insurance Company..
Love Harvey & Family
xXx
14 mai 2022
Avis spontané
Réponse de Agria Ireland
Dear Amy,
We understand that you have been through quite an ordeal and that makes us appreciate your words even more strongly. As you know, we strive to provide the best possible customer service, so to find that your experience was fast and friendly is wonderful news! Thank you so much for the kind words, we will certainly share your feedback with the team.
We are also delighted to hear that your claim was dealt with swiftly as this is exactly what we would hope for in terms of service to yourself.
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
We wish both Harvey and his (big) little brother all the best!
Kind Regards,
The Petinsure team
Read policy fully
Very efficient claims team though I was disappointed to find e because my dog was over 7, 35% automatically deducted
13 mai 2022
Réponse de Agria Ireland
Dear Siobhan,
Thank you for taking time to leave a review. We are pleased that you are satisfied with the service you received from our claims department.
We are sorry to hear you are not satisfied with the age related excess on the policy. We do try to make this information readily available at all inception points when purchasing a policy and also include it year on the renewal quote documents to ensure customers are kept as up to date as possible. It is also included in our terms and conditions documents.
We can see you have spoke with a member of our claims department regarding this. Should you have any further questions or queries, please do not hesitate to let us know on 0212029119 or at info@petinsure.ie and we would be happy to follow these up for you.
Kind regards,
The Petinsure Team.
The online service was very good...I…
Bit of a mix up but resolved
The online service was very good...I signed up my pet and I received an email saying my pet was insured and my documents were attached..
A couple of days later though I received a follow up call from a lovely man asking was I ready to sign up....told him I thought I was insured etc and once he checked my quote he informed me I was insured...
That was a little frustrating for me but I'm happy my pet is covered
Margaret and CeCe
13 mai 2022
Réponse de Agria Ireland
Dear Margaret,
Thank you for taking time to leave a review of your experience. We are sorry that there might have been some confusion.
Our aim is to follow up with potential customers to ensure any questions or queries they may have are answered in an efficient time period. We try to ensure that duplicates quotations or policies are identified to avoid this confusion. Your feedback has been provided to our team for further development.
We are more than happy to have CeCe as part of our fur-family.
Should you ever have any further questions or queries, please do not hesitate to let us know on 0212029119 or by emailing us at info@petinsure.ie
Kind regards,
The Petinsure Team
My query was dealt with promptly and…
My query was dealt with promptly and the information was explained in great detail. I would have no hesitation in recommending Petinsure to my friends.
12 mai 2022
Réponse de Agria Ireland
Dear Sir/Madam,
Thank you for joining the Petinsure Family!
We strive to provide the best possible customer service, so to find that your experience was good is brilliant news!
Thank you so much for the kind words, we will certainly share your feedback with Michaela.
We look forward to being of any assistance to you that you may need.
Please feel free to get in touch should you have any queries or questions at all!
We would also like to thank you for taking the time to provide this review, as we truly appreciate your feedback!
All the best,
The Petinsure team
Claim paid with no issue… But….
Claim paid with no issues.
However I’m not sure how relevant my one year old dogs medical history is before paying out. In the terms it states you must have annual checkups / boosters and vaccines etc. I got them all done. However my dog needed to have an emergency appointment for eating chocolate. Prior to paying out claim they asked for all this information and proof. My question is why are his boosters and vaccinations relevant to this claim? (I’d understand if with a different type of claim negligence here causes an issue but this was irrelevant to my claim)….Seems like a way of trying to escape from payouts if people don’t read the small print to me…..
11 mai 2022
Réponse de Agria Ireland
Dear Mr Gilbert,
Thank you for taking the time to leave a review. We appreciate your feedback.
We always request the vaccination and microchip records on the first claim on the policy to confirm the details of the pet that we have on cover, as well as updated clinical history to support the nature of the claim. We do try and make these points as clear as possible at all points across our service and we endeavor to ensure all our customers understand this before purchasing a policy with ourselves.
We can see you spoke with an agent recently on this matter. Should you require anything further, please do not hesitate to let us know on 0212029119. We would be happy to assist you further.
Kind regards,
The Petinsure Team
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