Arrow Conveyancing Avis 

Alex at Arrow has been great at communicating with us and answering all our questions and needs. I would recommend in a heart beat

This is the second time using Arrow and once again it was an excellent experience. Kayleigh Molloy was my conveyancer and she was very helpful, prompt and professional

Fareeda & Leonie were fantastic. They were very understanding when I had delays. They kept me informed and answered emails promptly. The price was very competitive also.

I cannot recommend Caitlain Whittingham highly enough. From start to finish, she provided an outstanding service throughout my mortgage process. Caitlain was professional, knowledgeable, efficient, and always available to answer any questions I had.

She kept me informed every step of the way, explained everything clearly, and made what could have been a stressful experience feel straightforward and manageable. Her attention to detail and dedication ensured everything progressed smoothly and on time.

Thank you, Caitlain, for your exceptional support and hard work. I would not hesitate to recommend you to anyone looking for a reliable and professional mortgage solicitor.

My experience was great specially with Caitlain Whittingham, she was amazing! 🎉🎉🎉. Thanks for all you hard work and all your help 😊. I definitely recommend!

Reynier

We used Arrow conveyancing just recently when we had a property to sell as you can well appreciate how stressful it can be .
But right from the word go we realised what a amazing company they were to deal with Danielle Nunes was appointed to us and she made sure she did dealt with every issue and situation in a timely manner, she was always on hand to advise us and to help with any questions we were un sure of
Danielle made every thing so much easy we can't thank her enough .
If we needed a convayatance again we wouldn't hesitate to choose Arrow conveyancing and Danielle for her time ,and dedication to do the job well with out having to worry
So if you are in the same position give them a call.

Danielle N. was a fantastic conveyancer throughout the purchase of our property.

She was extremely communicative and helpful throughout the whole process. Our purchase ended up needing to be done quite quickly - she was able to get this over the line despite being on leave beforehand! The process wasn’t drawn out and she made it a lot less stressful for us. She is a credit to the company.

I would like to thank all the team at Arrow Conveyancing and especially Caitlain Whittingham She was outstanding and went above and beyond to help. We seem to have quite a few challenges I definitely recommend Caitlain and Arrow Conveyancing

Great to work with Arrow and I was so impressed with the speed of how they turned my remortgage around. Very easily contactable and Caitlain was a massive help.
Steve

Caitlin Whittingham and the whole team at Arrow Conveyancing were absolutely brilliant! Very professional and friendly staff and the communication was excellent! We would both highly recommend using this company.

Caitlain and her team were absolutely amazing. So informative and professional, explaining the procedure every step of the way in a precise way.

Completing mortgages can be a very stressful time, they took all that away from me.

I was keen to get my mortgage through asap, they took this on board and it literally took 5 working days to formalise after the offer was made. This to me is unheard of. I would highly recommend them.

Many thanks and regards,

Ava Hartley

The team were great to work with especially Allison and Timi.

I would not recommend Arrow Conveyancing based on my experience.

We accepted a no chain offer on our property in January and, despite now being 6 months later, we still do not have an agreed completion date. While I appreciate that not every delay is within a conveyancer's control, the level of customer service, communication and responsiveness from Arrow Conveyancing has been extremely disappointing throughout the process.

Communication has been poor,from Leonie amd her team with long periods of silence and little to no proactive updates. I have frequently had to chase for information, and responses have failed to appear or often been delayed or lacking in detail. This has made what is already a stressful process even more frustrating.

What has disappointed me most is the apparent lack of ownership and urgency. As a client, I expected greater transparency, regular communication and a genuine commitment to progressing the sale wherever possible.

We were obliged to use Arrow Conveyancing through our estate agent, Yopa, and unfortunately the experience has fallen well below my expectations. I sincerely hope they improve their communication, integrity, customer service, and proactivness as these are fundamental to providing a positive conveyancing experience.
I feel they forget they are proving a service to people who pay them, and at this moment in time the price is not reflective of the care and time shown.
Do not use these, do your research and do not let Yopa push you into using this company.

We have had the support from Kayleigh and she’s been wonderful throughout the process. I cannot thank her enough for the help and support and answering calls and emails at the drop of a hat.
Would highly recommend the convehancing company and Kayleigh herself.

Currently trying to purchase a flat that falls under the 2022 Building Safety Act. Finding conveyancers able and willing to undertake such a job is difficult. Arrow might have been my seventh (yes, SEVENTH!!!) firm, but they couldn't even get the basics right. My initial quote had the Stamp Duty figure wrong (by around £24,000) I said try again. Came back with a higher figure but still almost £20,000 out. Not to mention fees for things I didn't need. They knew I was a cash buyer but still wanted to charge me for "Acting for the lender/mortgage" Stay away from these numpties.

Edit in reply to Arrow. From the outset I said I would be owning two properties. To get TWO quotes that were so far from what they should be is worrying. You got it right at third time of asking but only because *I* told you what the SDLT should be. You should be honest and admit your mistakes instead of spinelessly trying to blame the would be client.

Second edit; This is my original email sent yesterday afternoon...

Hi xxx thanks for your email.


Property address is xxx (agents are xxx)

Purchase Price is £xxx

Property is a leasehold g/f flat in a 4 storey building - height not known to me

I will be the sole owner, and indeed sole occupier, and it will be in my personal name (xxx) The property is not being purchased by or on behalf of a company.

The property is a standard build, circa 2002

I am a cash buyer

My funds come from an inheritance (my late father's estate)

I own my current home outright but this will not be marketed until I have moved, so this purchase will be a second property. I am fully aware of the implications regarding Stamp Duty

My current and only contact details are at the bottom of this email.

TO NOTE: I have both PPMS and Myasthenia Gravis which severely curtail my ability to get about, made worse by living in a 1st floor flat with no lift... hence my needing to move.

For health reasons I have neither a driving licence (returned at request of DVLA in 2018 due to blurred and double vision caused by MG) nor a passport (expired many years ago and not renewed because I kept falling over, so decided travelling was no longer for me) However yesterday I obtained an ID1 from a Notary Public, which is the document the Land Registry require. I also have a letter from the solicitor dealing with my late father's estate confirming the source of my funds and three months' worth of bank statements. If you require more documents, please let me know.

You will be the seventh firm I have engaged. All but one have let me down badly (the first I engaged, a local Northampton firm, had to pull out the following day as their xxx office were acting for the vendor) to the point were the vendor has re-marketed the property due to the delays. One firm told me yes they could do the work (including that needed under the 2022 Act) then 9 weeks later pulled out saying "we can't do it because it's more than 3 storeys high". I'm sure you can understand my anger at hearing this. The current solicitors haven't replied to repeated emails and phone calls, the first of which was sent on 2nd June. Hence my search for another conveyancing solicitor.

I have the results of searches carried out by previous firms, as well as a Level 2 Survey report.

What I don't have, as a 66 year old retiree, is a printer, scanner or fax machine, so if you need to send documents that require a signature, these will need to be posted. I use a mobile phone for phone calls, otherwise everything else is done on either a MacBook Pro or iMac. I do not use smartphones or tablets as the screens are too small for my failing eyesight. If an app is phone or tablet only I will not be able to use it and some workaround will need to be found.

Excellent customer service, always keep us informed.Caitlin was able to answer any queries. Highly recommend

It was an absolute pleasure working with Arrow Conveyancing. And special thanks to my lawyer Laila Moseley for her support throughout the purchase. I am beyond grateful.

Laila Moseley and Sarah Fisher did an amazing job with the sale of my property, that wasn’t made easy by my ex-wife. Highly recommend Arrow Conveyancing and will definitely use them again for my next purchase!!

Where do I start?
Terrible communication
Unclear information
Impossible to get hold of
Charged me way way more for conveyancing than was quoted, even though my broker said some of the extras were included in the original quote.. this is an ongoing issue and arrow have still not replied. I have never in all my life received such awful service and had such an awful experience than with this lot.
I really dont understand how a professional legal company can behave like this, the polar opposite to my broker who was warm and friendly and there to help with anything, even now they're helping me reclaim the money arrow overcharged me for
Truly despicable experience

I used arrow to sell my house. It should have been a straight forward sale.
Speaking to or contacting my conveyancer was nearly impossible.
Phone calls were never returned and worse I was not sent some requests from my buyer - luckily I had their contact details so resolved that way.
I had to push at every stage to try and get anything done, even clear emails instructions were ignored.
I would not recommend Arrow at all, staggeringly poor service.