Arrow Conveyancing Avis 

Kayleigh guided me through the selling process in a professional way.
Thank you

Helpful , professional.

Absolutely amazing company
Could not ask for a more straight forward experience when purchasing a property
All I can say is would highly recommend you this company
Thanks ARROW &AMA Bruce

Our experience with Arrow was very mixed. Ultimately, their services got us to where we needed to be- as first-time buyers, our purchase completed within around 3–4 months and we achieved the outcome we wanted. However, it was far harder work than it should have been.

As first-time buyers, we needed guidance and support throughout the process, but we often felt explanations were rushed and that our questions were treated more as an inconvenience than something requiring proper support.

Our solicitor, Faiza, did help us reach the end goal, but communication and organisation were major issues throughout. On multiple occasions we had to repeatedly remind her what stage we were at and resend or re-explain documents and information we had already provided. It was also concerning to receive emails asking us to urgently contact her, only for her to answer the phone with “How can I help?” seemingly unaware of why we had been asked to call.

Almost consistently, emails containing documents, responses to queries, or requests for updates went unanswered unless we chased repeatedly. Considering we both work full time, the amount of effort required from us to keep the process moving was incredibly frustrating. It often felt as though progress only happened because of our persistence.

Due to Arrow’s poor communication, estate agents frequently contacted us directly for updates because they were unable to get responses themselves. This put us in an uncomfortable position and felt highly unprofessional.

Overall, we are grateful that we achieved the outcome we wanted, but the experience itself was unnecessarily stressful and frustrating. Had we read similar reviews beforehand, we likely would not have chosen Arrow ourselves- we were assigned to them through our mortgage broker, L&C.

Great communication, quick and efficient with tasks

Faiza was an absolutely amazing conveyancer! She made the entire process smooth and stress-free. Her communication was excellent, always keeping me informed and promptly answering any questions I had. I highly recommend Arrow !

We had a great experience with Arrow Conveyancing during our recent house purchase. The whole process felt smooth and well managed from start to finish. Faiza was especially helpful, always responsive, clear in her communication, and proactive in keeping things moving. We’re very grateful for her support and would happily recommend Arrow Conveyancing to others.

Working with Arrow, was stress free! They kept me updated and answered any questions I had about certain things! Thankyou so much to Kayleigh for all her help! Definitely would recommend to anyone

Very easy and great communication got things over the line quickly caitlain was fantastic thankyou for all your help

Fahmida Chaudhury and Arrow was so fantastic. I have bought and sold numerous properties, always with delays, errors and just a slow slow slow process. This was the quickest, easiest and most pleasureable experience I have ever had. Fahmida was SO responsive, I was always kept up to date and when I was travelling she made sure everything was fast tracked to ensure I could stay on track for the fastest completion possible. I will 100% be going back again. Thank you Fahmida.

I used Arrow Conveyancing as a first‑time buyer after they were recommended by my mortgage broker, L&C. Because L&C are exceptional, I assumed their conveyancing partners would also be reliable. Unfortunately, my experience with Arrow Conveyancing was extremely poor from start to finish.

Communication was consistently unprofessional. They were slow to respond, often unreachable, and I had to chase them repeatedly for basic updates. Much of the work was handled by juniors who clearly lacked experience and confidence, which led to multiple errors in important documents. Despite charging a fee for their “secure app,” almost everything was still done via email, making the app pointless.

Their senior staff were surprisingly rude and inflexible, even when issues were escalated. The focus felt entirely on fees rather than customer service. They added several unjustified charges which I had to contest, wasting more of my time. They were not thorough, not transparent, and struggled to answer even basic legal questions.

There were also serious quality‑control and compliance concerns. At one point, they breached my personal information by copying the wrong people into emails. They repeatedly asked for documents I had already provided, and even included duplicate charges under different names, which felt deceitful. They charged postage fees despite never posting anything to me.

Even after completion, they failed to send a completion pack or the full set of documents. I had to chase them several times just to receive essential information.

Overall, Arrow Conveyancing were unprofessional, disorganised, and customer‑care was almost non‑existent. Based on my experience, I would not recommend them to anyone. I strongly advise others to stay clear.

Where do I start as stated by others this conveyancing firm has zero customer service skills, and likes to communicate when they feel like it and provide zero support.

I have spoken to a local solicitor and he could not believe the service I have received and advised me to write to the ombudsman.

Feel totally let down as will probably look at pulling out of a remortgage due to this company and losing out on good interest rate and will now have to start the process again.

Please if you read this do not use these guys.

Excellent service highly recommended! Smooth process from start to finish, Caitlain was amazing, so don’t hesitate to get in touch!

Very professional, responded very quickly to respond to questions. When we had issues they were quick to respond. Kayleigh Molloy was quick to advise and help us through the process.

They were very efficient in the sale of my house. We completed within 9 weeks against a very tight deadline. Kayleigh Molloy was very helpful and kept me informed at each stage. The price charged was also very reasonable.

Shocking service from a supposedly professional firm. I wouldn't normally write a review before completion of the business, so as to give a fair review. I will skip the errors in handling the case. But today I am fuming. Have been emailing and telephoning Arrow almost daily for the last two weeks, with no action from them. This morning I received an email saying that "As (the conveyancer) is currently away from the office on sick leave we will attempt to deal with your request. However the address given does not supply enough information to enable the file to be located."
This is absolutely beyond belief!

PS Arrow have just now (4th June) written a reply. All I can say is that it is a 'non-reply'! Sorry, noi stars. AVOID this company.

Writing on behalf of our buyer who used this company’s conveyancers - and have seen Arrow’s reply to them here which is totally wrong.

It seems this company opens a case file and does nothing until the property purchase comes to a time of needing urgent action. Our poor buyer was under time constraints of their mortgage offer coming to an end, and coming to an end of tenancy (the deadline to this was missed), and Arrow showed no haste to acting on these urgent deadlines without our own solicitor and estate agent chasing daily.

Eventually we did complete, but at the detriment no doubt of our buyer’s mental health - and our own causing significant stress keeping our onward purchase in mind. In addition made new enquiries months down the line which 9 times out of 10 weren’t even related to the property our buyer was buying from us.

A word to the wise - if you’re asked to go with this company avoid!!

Kept informed all the way through, very easy process. Would definitely use Arrow Conveyancing again

Caitlain was so professional
Dealt with the process from start to finish so fast and efficient.
Thank you
Lynn
Highly recommend her

Very pleasant to deal with. I would prefer more phone contact.