We have been talking to a girl called Jessica . We are undecided where to go on holiday . Her customer service and understanding has been so refreshing . I would have no problem booking a holiday thr... Voir plus
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Lisez les avis des autres
Excellent service from Dylan Perera. He was extremely patient, helpful, and went above and beyond to find us the best deal for Japan trip. Nothing was too much trouble, and he made the whole process s... Voir plus
My first time using this company and was helped by Jason who guided me through the booking process. I now have the perfect Thailand holiday to look forward to.
Booked a holiday to Disneyland Paris for December 2027, had Dylan support me with this he was extremely helpful also patient as my first time booking with bayfinch. He answered all my questions and ad... Voir plus
À propos de l'entreprise
- Agence de voyages
- aussi dans
- Voyagiste
Écrit par l'entreprise
Bayfinch Holidays UK is an established online travel company specialising in creating personalised holidays tailored to your plans, preferences and budget. With over three years of experience, we have built our reputation around personal service, attention to detail and reliable support from the moment you make an enquiry until you return home. Our dedicated team of experienced travel professionals takes care of the details, from arranging flights and accommodation to transfers, excursions and other travel requirements. We take the time to understand what you’re looking for and work closely with you to create a holiday that’s right for you. Whether you’re looking for a relaxing beach escape, a city break, a family holiday, a multi-destination adventure or something completely bespoke, we’re here to make the planning process straightforward and stress-free. With hundreds of Trustpilot reviews from travellers who have trusted us with their holidays, we’re proud of the reputation we have built and the trust our customers continue to place in Bayfinch Holidays. Your holiday, carefully planned. Your journey, personally looked after.
Coordonnées de contact
10 MONTACUTE ROAD, SM4 6RL, MORDEN, Royaume-Uni
- 0204 520 4046
- info@bayfinchholidays.co.uk
- bayfinchholidays.co.uk
4,9
Excellent
966 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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We are currently at the initial booking…
We are currently at the initial booking stage as there is a lot of choice however Greg has provided superb service so far and when we are ready to book we will be booking with Greg. He has been polite courteous informative and nothing has been too much trouble. He has really listened to what we are looking for and provided options that really suit. Thank you so much
6 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Helen,
Thank you so much for your wonderful review! We’re delighted to hear that Greg has provided such superb service and has been able to guide you through the initial planning stage with care and attention.
It’s great to know that he has taken the time to listen to exactly what you’re looking for and provide suitable options tailored to your needs. We’ll be sure to pass your kind comments on to Greg — he’ll be thrilled to hear them.
We truly appreciate your trust in us and look forward to helping you book an amazing trip when you’re ready. Thank you again for your lovely feedback!
Warm regards,
Bayfinch Holidays UK - Customer Support
Réponse de Bayfinch Holidays
Hi Mizaan,
Thank you for your lovely feedback! We’re delighted to hear that Jessica was very helpful throughout your experience with us.
Warm regards,
Bayfinch Holidays UK - Customer Support
I spoke to mark And he answered all my…
I spoke to mark And he answered all my queries and resolved everything with professional answers very pleased with the outcome ..
He was very my patient with me as i was very unsure .
Highly recommend this company and Mark especially..
4 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that Mark was able to answer all your queries and resolve everything professionally, leaving you pleased with the outcome.
We’re especially happy to hear that he was patient and supportive throughout the process, helping you feel more confident and reassured. We’ll be sure to pass your kind comments on to him.
Thank you again for your recommendation and for choosing to book with us. We truly appreciate your support!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard gave me all the relevant…
Richard gave me all the relevant details in a good time frame. Nothing wrong with the service at all. We just found the holiday cheaper elsewhere.
5 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Sue,
Thank you for taking the time to leave us a review. We’re pleased to hear that Richard provided all the relevant information promptly and that you were happy with the service received.
While we’re naturally disappointed that you found an alternative holiday elsewhere, we truly appreciate you considering us and hope we may have the opportunity to assist you with your future travel plans. Wishing you a fantastic holiday!
Warm regards,
Bayfinch Holidays UK - Customer Support
Richard was great in understanding our…
Richard was great in understanding our needs for our holiday.
He was patient and took time and his customer service was second to none.
5 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Jyotsna,
Thank you so much for your lovely feedback! We’re delighted to hear that Richard took the time to understand your holiday requirements and that you found him patient, informative, and supportive throughout.
We truly appreciate you taking the time to share your experience!
Warm regards,
Bayfinch Holidays UK - Customer Support
Mark was very prompt and helpful whilst…
Mark was very prompt and helpful whilst answering my questions, he wasn't too pushy and made me feel I could ask any question regardless of how silly I might have thought it was. Credit to his profession 10/10 *
5 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Noreen,
Thank you so much for your fantastic review! We’re delighted to hear that Mark was prompt, helpful, and made you feel comfortable asking any questions throughout the process.
Providing friendly, pressure-free service and making our customers feel reassured is something we truly value, so it’s wonderful to hear that Mark delivered such a positive experience for you.
We really appreciate your kind words and 10/10 recommendation. Thank you again for your support!
Warm regards,
Bayfinch Holidays UK - Customer Support
Really helpful & professional.
Really helpful & professional.
I’m really pleased with the package provided by Dylan.
Will definitely contact him for our next holidays.
2 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Tanzeela,
Thank you so much for your lovely feedback! We’re delighted to hear that Dylan provided a helpful and professional service and that you were pleased with the holiday package arranged for you.
It means a lot to know that you would choose to contact Dylan again for your future holidays. We truly appreciate your support and look forward to helping you plan another amazing trip in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
Mark was amazing from finding me a…
Mark was amazing from finding me a great deal right through to booking our family Disney trip, this is the second time we have booked & everything runs so smoothly, 100% recommend, thanks again Mark ⭐️
1 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Paula,
Thank you so much for your amazing review! We’re delighted to hear that Mark was able to help you find a great deal and make the booking process for your family Disney trip smooth and stress-free from start to finish.
It means a lot to us that you’ve chosen to book with us for a second time, and we truly appreciate your continued trust and recommendation.
We hope you and your family have the most magical Disney holiday, and we look forward to helping you plan many more trips in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
I had a really positive experience with…
I had a really positive experience with Bayfinch Holidays. The customer service was excellent, and I would especially like to thank Dylan for his support. He was very helpful, patient, and professional throughout. He took the time to answer all my enquiries clearly and made sure I felt confident about my holiday plans.
Dylan’s approach was friendly and reassuring, which made the whole process smooth and stress-free. It’s not always easy to find such genuine and attentive service, so I truly appreciate his effort.
Overall, I’m very satisfied with the service I received and would definitely recommend Bayfinch Holidays to others.
1 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Tareq,
Thank you so much for taking the time to share such a thoughtful review! We’re absolutely delighted to hear that you had a positive experience with Bayfinch Holidays and that Dylan was able to provide such helpful and professional support throughout the process.
It’s wonderful to know that he took the time to answer all your enquiries clearly and helped you feel confident and reassured about your holiday plans. Providing friendly, attentive, and stress-free service is exactly what we aim for, so your kind words truly mean a lot to us.
We sincerely appreciate your recommendation and your trust in Bayfinch Holidays. We hope you have an amazing holiday and look forward to assisting you again in the future!
Warm regards,
Bayfinch Holidays UK - Customer Support
We were given fantastic advice and a…
We were given fantastic advice and a very good quote for Jan 27 but unfortunately unable to go ahead at this time. Dylan was brilliant, took all our requests on board and drew up a fab itinerary, he was super friendly, efficient, polite, friendly yet professional. Will certainly be calling on him when we’re ready for our next trip.
2 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Magwa,
Thank you so much for your lovely review! We’re delighted to hear that Dylan was able to provide fantastic advice and put together a great itinerary for your January 2027 trip, taking all your requests into account.
It’s wonderful to know you found him friendly, efficient, and professional throughout the process, and that you were happy with the service and quotation provided. While we’re sorry the trip couldn’t go ahead at this time, we truly appreciate you considering us for your plans.
We look forward to assisting you again when you’re ready to book your next trip!
Warm regards,
Bayfinch Holidays UK - Customer Support
Thailand
Dylan was very helpful and did everything that I asked for especially as I kept changing my itinerary.
A credit to the company.
Thank you Dylan.
2 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Robert,
Thank you so much for your kind feedback! We’re delighted to hear that Dylan was very helpful and able to accommodate the changes to your itinerary throughout the process.
It’s great to know you felt well supported and happy with the service provided. We truly appreciate your lovely words and your recognition of his efforts.
Thank you again for choosing us!
Warm regards,
Bayfinch Holidays UK - Customer Support
Russel was very helpful and great…
Russel was very helpful and great information on booking a holiday to Disneyland paris. Very professional and polite definitely recommend if book a holiday through the company
1 mai 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Gina,
Thank you so much for your lovely feedback! We’re delighted to hear that Russel was very helpful and provided great information while assisting you with your Disneyland Paris holiday booking.
It’s wonderful to know you found him professional and polite, and we really appreciate your recommendation. Thank you again for taking the time to share your experience!
Warm regards,
Bayfinch Holidays UK - Customer Support
Last October I contacted Bayfinch…
Last October I contacted Bayfinch Holidays to book a holiday for me & my husband to Malaysia, Singapore & Bali. Austin prepared a package with all Airport transfers, flights & hotels included but we requested him to upgrade the Villa in Bali to 5* which he did and we booked the holiday. He asked for a deposit which we paid.
We were due to fly on 23 March but unfortunately the US & Iran war started and Qatar Airways suspended all the flights to UAE which meant we either had to cancel the holiday or postpone. We would lose money and after discussion with Austen he advised us to wait till 18 Feburary.to make a decision. We contacted him and that time Emirates Airways had resumed some flights to UAE so he advised us to book on a flight on the same day 23 March instead.
He booked us on the Emirates flight without incurring extra payment because Bayfinch would apply for a refund from Qatar Airways later He also changed our Airport transfer time.
We thoughrly enjoyed our holiday and all the hotels were super.
Austin is a very knowledgeable Travel Consultant. Adam was very helpful when Austin was off.
I highly recommend Bayfinch holidays especially Austin who is now a good friend.
23 mars 2026
Avis spontané
Réponse de Bayfinch Holidays
Hi Anis,
Thank you for taking the time to share such a detailed review.
We’re really pleased to hear that, despite the unexpected disruption with the flight schedule, everything was able to be adjusted smoothly and that you still went on to enjoy your holiday to Malaysia, Singapore and Bali. Situations like that can be stressful, so it’s great to know the alternatives and rebooking options worked out for you.
It’s also wonderful to hear that you were happy with the hotels, transfers, and overall package we arranged.
We truly appreciate your recommendation and hope to help you plan another trip in the future.
Warm regards,
Bayfinch Holidays UK - Customer Support
The junior travel advisor (Greg) helped…
The junior travel advisor (Greg) helped with my quote for a potential holiday to Thailand for my family of 4. The whole process was so simple and quick. Greg was very helpful and communication was very simple. We will definitely booking a trip in the not too distant future.
30 avril 2026
Avis spontané
Richard whom helped me throw the…
Richard whom helped me throw the booking of my holiday. Was not just very helpful, but all so very keen to find me exactly what I was looking for . 5 islands in Thailand but alas 21 nights with quite hotels close to the beach ⛱️. I already got some of my paperwork. And looking forward to getting the rest of the information nearer to my departure date. And I will definitely be using this company again. Cheers Andy 🍻
28 avril 2026
Enquired about a Thailand holiday and…
Enquired about a Thailand holiday and spoke to Mark who was extremely helpful!
28 avril 2026
Avis spontané
brilliant deal and amazing customer…
brilliant deal and amazing customer service thank you to richard and the team
29 avril 2026
I have just booked a holiday to Disneyland Paris
I have just booked a holiday to Disneyland, Jessica helped me tremendously throughout the process.Thank you for helping us to make a little girl very happy. Xx
28 avril 2026
Avis spontané
Greg at Bayfinch holidays has been…
Greg at Bayfinch holidays has been extremely helpful and made my booking for my 5 year old and myself a pleasure not only did he get us the best price he also noticed I was travelling with my 5 year old he changed our flights so that we were not waiting in the airport and he made sure I didn’t have to deal with our luggage.
I honestly felt he made sure our holiday was well planned and stress free thank you for your excellent service and support and effort to help me..
Kind regards Logan c Lupson
27 avril 2026
Avis spontané
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