Berrymere Avis 

Scam company - avoid!! Terrible quality items, some came in wrong size, and they will not give you a refund for anything. Comes from China, taking several weeks to arrive. Not a single item was wearable, and I couldn't return anything.

BEWARE OF THIS COMPANY
While this company implies it is in Birmingham, I received an email from Manchester Fashion and the product is shipped direct from China.
The product is of poor quality and finish using the cheapest materials and looks like it has been made on someone’s kitchen table.
But ‘THE BEWARE is the Returns Policy on the website states a 30 day return/refund option. It does not state that it is at your cost and the item has to be returned to CHINA with tracked postage and then on inspection it will be refunded if it is acceptable. A small light weight shirt was to cost £13 to return, nearly 50% of the original cost. If you have ordered multiple items and sizes the cost of the return could be prohibitive.
I was offered a 30% refund, which I am still waiting for 20 working days (a month later).
The information on the website is not clear and misleading and for this they have been reported to TRADING STANDARDS who are looking into their policies.
Use this company with this knowledge if you wish, but I would NOT recommend Berrymere.

So still waiting for my £9.00 refund from this company, this shambles has been going on since April 16th 2026! Apparently they are waiting for their finance director to “deep dive into the payment gateway” what a joke ….. maybe they can’t afford £9.00! They took £35.99 immediately from my payment method and yet they can’t find a way to refund me

Easy ordering , great choice, hood prices & good sizing range also good communication from customer service ..

I can not stress strongly enough how much people should avoid this company. The clothes are cheaply made and shipped from china which takes an eternity.

Upon receiving the good it was quickly identified they were not as per the website. They were poorly made, with cheap materials.

I contacted customer services to request to return the item. I was met with email after email first requesting pictures, then offering partial refund, then offering discount of other products. I kept reiterating that I wanted to return the product and get a refund. Eventually I was told that I would need to send the item tracked to china to get the refund, but they would offer me 25% refund and I could keep the product. When I reluctantly agreed I was then emailed 3 days later saying that the 30 day period had expired for returns. I explained that I had raised the issue way within that period but they had delayed resolution as they kept ignoring my request to return. So now I am out of pocket and with a piece of clothing that is unwearable. Please please please avoid.

Ordered the floral off-shoulder midi dress and honestly so disappointed. It doesn’t look anything like the photos online - the fabric is cheap and the finish is really poor quality.

When I tried to return it I was told their “warehouse” is actually in China, even though the website lists a UK address. They wouldn’t give me a full refund unless I paid to post it back to China myself, and instead just kept offering me bits of money to keep it (went from 15% to 25% to 30%).

Every reply I got was obviously AI generated, never spoke to an actual person the whole time. Wouldn’t order from here again, definitely not a UK company like they make out.

Scam . Not a company. Ordered 2 pairs of orthopaedic shoes. They arrived cheap and no labels not even comfy never mind orthopaedic. AI generated emails, insulting 15%refund offered and have to return to China. This company advertises as UK based - ITS INCORRECT.
Use any other company. I now have unusable shoes and waiting on a measly refund of finally 25%.

Sandals took about a month to arrive, when they finally arrived they were smaller than the size I ordered and definitely were not orthopaedic as described. They were hard tacky plastic. When I tried to send them back and get refunded. They wanted loads of pictures and started saying I could buy the right size at a discount, or receive 25% back but it would cost me to send them back.
The last email I received was to say my package arrived, no idea what package they are talking about. They’ve ignored my last email for a refund.
I would not order anything from this company.

Avoid BerryMere, they are not based in the UK. They are misleading their customers and selling very cheap, inferior goods. Tracking is obviously from abroad but you have no idea from where and when you try to ask for a full refund they then tell you you are responsible for the cost of return tracked to China, almost the cost of the goods you have just bought, they suggest you keep the goods and you can buy another for under £10…that’s how much they value their product! And why would you want two inferior products is beyond me. Orthopaedic sandals I bought were poor quality, ultra thin soles, no cushioning and plastic insoles were coming adrift from the bottom. You could see where the top of the sandal had been stuck to the sole! Quick customer service responses but not the responses you are looking for.

Update to reply:
Order Number: MF183 11010
I am providing this as requested so you can review my complaint history. I expect a full refund without being forced to pay exorbitant international return shipping to China for inferior goods marketed under the guise of a UK business. I will not waste any more time or money chasing this. I will leave this here so other UK consumers are fully warned about your return practices.

Scam terrible
Items were so cheap looking nothing like the photos.
Tried to return said I would have to return to china???
Nothing about this in their return policy

AVOID AVOID AVOID

Avoid like the plague. Straight from China - nothing to do with Birmingham of course - you will receive god knows what and when. They politely update you every day for 4 weeks to say ‘this delay is normal’! When you try to return the items they drag you through a painful process over weeks of ‘tell us the reason’ then we let you know how to return. Then ‘send us photos’! Then we let you know how to return. You get the idea…

THIS IS A FRONT FOR BUSINESSES IN CHINA.
DO NOT FALL FOR IT! My shoes are unwearable.
Products are ridiculously badly made. You cannot exchange or refund as it all goes via China and it will take forever.
Using an address in Birmingham is a complete con.
The goods took months to arrive. When they came, they were sub standard.
A complete scam from beginning to end!
I am so annoyed I fell for it!

If I could give no stars I would. Within minutes of placing the order I asked them to cancel it because their email confirming delivery stated a longer delivery period than on website, but despite their 3-4 day processing, apparently my order had been processed and shipped within minutes of the order being placed! Then the order arrived later than promised so I asked to return as the wrong size was sent out. I was then told I would be responsible for shipping cost and local taxes if I want to return it. They offered 30% refund which I agreed to just to stop getting stupid emails from them. Nearly two months on I'm still waiting for my partial refund. Stay away, save yourself time and money.

Do not order from this company they are a scam and based in China not in the UK. I ordered 2 tops that were advertised as being in the 1/2 price sale so £25 each instead of £50 each. Advertised that goods would be delivered within 3-5 working days which actually was over 3 weeks. When the goods arrived was so disappointed as these were of very poor quality, style and fit and had no shape whatsoever.
I emailed the company to see how to return them and was told that as they are in China it would be a high postage cost so could have a 15% refund and keep the goods! I replied no I wanted a full refund as I didn’t want the items. I then received another email saying I could have a 25% refund and keep the goods. I did some research on the return address and it would appear that it’s a warehouse used by many companies in China

ORDER #MF1836922 Probably the worst retail experience I have ever had. I spent £200 for cowboy boots for an event and even messaged customer service to ask if they would arrive on time, they assured they would. The event passed and no package arrived, once the package eventually arrived I tried to process a return it look 7-8 emails where they really did not want me to return the items. They send completely useless, long, random and poorly AI written messages. After weeks I have now been informed I have to return the goods at my own expense and if they are deemed in good order they will be refunded. I have never had such a negative experience with any retailer - avoid if at all possible!

I ordered a pair of loafers from this company on 6 April ‘26 and was informed the shoes would be with me 8-10 days. 15 days later they arrived - wrong size, wrong colour. Spoke to customer services and after many photos and confirmations of the size and colour I wanted was told correct order would be sent out asap. 14 days later the replacement arrives - wrong colour, wrong size. I now asked for a refund as I had no faith in the company. Since then I have been messed around told it was being processed and could I be patient etc. Just back from a 3 week holiday (had ordered the loafer for this trip) and still no communication from them. It is over 2 months since I first placed the order. I will now contact my credit card company to get involved in securing a refund.
Dreadful customer service will never shop with or ever recommend this company.

I ordered some orthopaedic sandals 28th April. They arrived 9th May cheap and nasty. They could have been bought in a street market for around £2. I am still awaiting a refund. After numerous emails they finally offered me a 75% refund and said to keep the sandals.i have thrown the sandals in the refuse bin. What a totally inefficient company. I am now going to take this matter up with Trading Standards. DO NOT ORDER FROM THIS DISGUSTING COMPANY

If I had known that the items I ordered were being sent from China instead of Birmingham where this company says it is, I would not have ordered.
Two of the dresses I ordered were very poor quality when they arrived. the other dress was better quality but arrived after 3 almost 4 weeks, which was too late for a significant event. I have now been offered another dress at a reduced price, and can keep the other dresses that I have already paid for. I really want a refund but think that as I have to pay to return the items, not to Birmingham but China, this could be very expensive. Think before you Buy

If I could give it less I would.
I reported a faulty item to this company weeks ago, and the entire experience since then has been nothing short of frustrating. Despite providing clear photos and all the information they asked for, they have dragged their feet at every stage.

There has been no urgency, no meaningful updates, and absolutely no resolution. Instead, everything is passed from “team to team”, which feels like nothing more than a delay tactic. Meanwhile, I’m left with a product I cannot use, and my money is still tied up because they haven’t processed a refund.

A simple issue that should have been resolved quickly has turned into a long, drawn‑out process with no end in sight. This level of customer service is unacceptable, and I would strongly caution others to think twice before ordering.

I would never buy from this company. The quality is terrible and their returns policy is shocking
Complete waste of money