Camptech Products Avis 

Bought a camptech kensington air awning late last year but didn't use it until this year.
So far I have had to replace the two front air beams that run across the front of the awning, both had the same fault where the silicone interconnecting tubes had gone brittle and just parted from the tube. I tried to contact camptech but their policy of not dealing with the public just stinks, you would think they would want to hear feedback both positive and negative.
I ended up buying two new tubes.
A few weeks after replacing the two front beams both of the side beams also had the same problem and the interconnecting tubes came off, again ended up replacing both tubes.
Last week the awning went down again, this time it wasn't the interconnecting tubes, it was the isolation valves that connect to the tubes, three out of the four valves had cracked and developed slow punctures.
I would warn anyone from buying the inferior quality Craptech Kensington air awning. One star is more than this poor company deserves.

I purchased an air awning for my caravan 3 years ago, but didn't use it because of the pandemic. I used it last week for the first time and there was a fault in one of the support legs. I informed Camptech on my return from my holiday but didn't expect my guarantee would be valid. After speaking to the sales advisor Debbie I was informed that they would provide me with a new air awning and for me to return the faulty one. I cannot thank camptech enough for their service and especially Debbie Alcock for her Compassion and the service she provided. Kind regards john lees

Didn’t want to give a single star!!! Never, ever buy a Camptech product!! We purchased our new touring caravan, along with a Camptech Grey Cayman awning. Awning had only been up for 9 days, when we had a call to say it had collapsed!! Customer service from the retailer was appalling, we were told it was Camptechs fault for holding up the process. On phoning Camptech to chase things up, I was told that they don’t deal with the public, on telling the advisor that I was frustrated that things were taking so long, she told me to stop arguing and just hung up on me!!! Over a month now, and I’m being told, no refund, and to claim on my insurance for “storm damage” even though there had been no storm!! Absolutely appalling product not fit for purpose, and even worse customer service! Avoid at all costs!

Purchased a large Camptech Savanna Awning for £1000 to add to my caravan that is on a permanent pitch 1 month ago, after having help to put it up, ( as both my husband and I are disabled ) we noticed part of the stitching was not secure, which also let in water when raining. We contacted camptech to ask for help, on how to fix it and what could be done. They wanted us to take it down and arrange pick up to take it back to wharehouse with all accessories to be inspected, to see if it can be repaired/replaced. I explained that we live in it throughout the summer months so that was not possible, as we are both disabled, and had to hire/pay someone to put it up. I asked if they could send someone to come to us to inspect it first, and they said that was not possible. The only way they could help was for us to take it down and return to wharehouse, as that was the process, I was fuming.
Will certainly not be buying from camptech again.

Bought a savannah dl as we’ve got our van pitched permanently and we use it all year round.
Not had it a year and it needs to go back as the coating looks like it cracked and peeling.

We are very disappointed that after using twice the bottom of one of the end panels has ripped at the bottom on both sides and the weather was fine. Even more disappointing was Camptech attitude to warranty. You have to deal with your retailer only for them to be told its not covered. I asked if I could purchase a new end panel and was told no only given a repairers details which would be at our cost. Will not be buying anything else from Camptech.

Can't actually review there product as I never recieved it. Between them and their 3rd party sellers. I bought an awning £800 on Tuesday I was told it was dispatched Wednesday and I'd get it Friday which was great as my new caravan was being delivered Saturday and we had a lot of work to do. I found out on the Friday it had only been despatched and wouldn't get to me until Monday. I asked if I could collect from the sorting office. I spoke to DHL which they said was absolutely fine. So I was preparing to travel over an hour to collect. To then recieve a phone call because they "forgot" to send the poles with the awning! There excuse was " were very busy atm and we're making mistakes" sham of a company.

Camptech Ontario 390 air awning, used for 2 nights by previous owner, put up by ourselves recently, leaked like a sieve, upright tubes would deflate and roof collapse, ( looks lovely when first erected) worst piece of caravanning equipment We have ever bought,

Fantastic customer services! They were brilliant, I wish other companies were so efficient, friendly and helpful.
Can’t rate them high enough. I’m a very happy customer.
Thank you all.

Bought an eleganza seasonal awning in april 2018 - full size for twin axle caravan, have only used this for 2 full seasons and for 3 months last year.started to use again from april12 th this year - noticed last year white streaks appearing down side panels ? - at the first sight of heavy rain on 4th this month it started to leak through the roof across full length of awning - know of 1 other acquaitance where this has also happened - having to replace immediately - so in my view not fit for purpose - should get around 6 seasons from a reasonable awning - would not touch there products again

i brought a camptect awning in 2016 but sold our caravan with the awning and the only problem we had was it had ripped near the entrance where the pole goes through.
we then purchased another one in 2018 and used it seasonal(up for 6 months) when the year was finished the colour of the roof( light grey) had run down the sides (dark grey) so i contacted them and they asked if i could send pictures, we did this and they said that they would collect it and clean it.
They did but you could still see the colour on the sides, i was then imformed it was my fault as whatever i had on the caravan roof had run onto the top of the awning.....load of rubbish as the products used on our caravan wouldnt do this, after speaking to a awning specialist i was told it was poor quality on the roof and it should of be sealed, so it wasnt our fault and any excuse so they didnt have to replace it, im now looking for a new one (size 21) but not sure what one to purchase....

Don't buy absolute rubbish had a cayman awning didn't last two seasons about 8 weeks use in total started with roof colour bleeding into side panels then leaking and now the roof panel material has just gone rotten may as well be made of cheese it would be stronger

Camptech Savanna DL Awning was such poor quality it did not even last One year, the roof colour was dripping onto the lower panels and eyelets were tearing away at the poor quality material, we asked for a refund but no way were we getting our money back.
The retailer offered a replacement which we did not want and after a court judgement and a visit from bailiffs we still did not get any money back, we had to accept the offer of a replacement awning which took weeks to arrive.

Just purchased a new Savannah DL from Awningbargains. We are so pleased with the quality especially when you compare it with other makes being sold a far higher prices. The service and advice from Awningbargains was outstanding these guys really know what they are talking about.

Bought a Starline 390. On the 3rd occasion which was its 10th night erected one of the tubes exploded and blew a hole in the awning rendering it useless and totally wrecked. The awning was erected by the book and was absolutely not over inflated. I have Emailed Camptech and as yet they have not even had the decency to acknowledge me let alone offer any solution. As far as I am concerned the awning was faulty. Make you own mind up whether to purchase a Camptech awning but bear in mind that their after service appears to be none existent.

Ignore the bad reviews. We bought a size 14 Kensington Air Awning and we put it up for 6 nights in what’s been a sunny yet windy weeks. The quality is outstanding, we had a complete of questions so we called Camptech direct and they were exceptionally helpful and professional. We received 5 star support from Camptech and our Kensington Air Awning is a 5 star awning! It’s sturdy, great quality, easy to set up and take down and definitely beats other air awnings on the market in every way!

Excellent quality awnings, far better than others in the same price range. Material is lovely, the new full size air awning is simply stunning and quick to erect.

Poor quality, took ages to arrive and customer service are RUDE.

Bought a Kensington size 12 from Awning Bargains. I can't complain. Easy to setup, easy to use and spacious. Would recommend.

Purchased camp tech 390 air dream delux awning, not cheap .looked nice and seemed good quality but what a total waste of money .lasted for 5 weeks max ,the hot weather expands the tubes until they burst and it wasn’t over inflated at all .every tube had gone ,camp tech offered to replace the tubes at a cost which would have nearly equalled the cost of the awning , despite being just over a year old camp tech customer service was appalling .not interested at all and all they kept saying was it’s over a year old so it’s not there problem .after 5 uses we binned it ,poor quality awning not fit for purpose and camptechs attitude was awful .avoid this product and company would be my advise , total waste of money and they really don’t care about customer service