Chill  Avis 

Daniel was very patient and guided me through process.

I am using Chill insurance for quite few years,always so far its best prices,fast service and very kind customer service.Thanks so much,i would recommend them to everyone!

Very quick communication with Daniel. All in all it was easy to follow, agree and pay. Very good.

Super experience, efficient, fast and as a customer I really felt valued….thank you Adam!

Fantastic customer service with Daniel. V helpful

My experience was great just because of Mauro Simões , he was a great help and not only that , he clearly wanted to sort out my problem, this guy is passionate about his job and even though the phone call had failed, he called me back ( which didn’t happen one day before , the call ended and the other assistant didn’t call me back), so that being said, give that man a raise.

I interacted with Daniel on the online chat function and he was super helpful and efficient

I got great help from Daniel when renewing my car insurance through the chat function today. Have also received great support in previous interactions with Chill.

Very efficient help and took no time

I had a great experience with Chill Insurance, particularly with Jamie, who was incredibly helpful. I needed my home insurance policy and letter of indemnity quite urgently so I could send them over to my mortgage broker, and Jamie went above and beyond to help me get everything sorted quickly.

He was friendly, efficient and made the whole process so much easier and less stressful. I really appreciated how helpful he was, especially when I was under a bit of time pressure. Excellent customer service — thanks so much, Jamie!

Thank you Renato for helping me out today, it was much appreciated!

Mitzi

had a great help on the chat now from Daniel and renewing my policy and checking out some enquiries I had and responding quickly to me.

From bad to worse

Signing up with Chill Insurance was easy enough, but unfortunately, that’s where the positive experience ended.

When it comes to customer support, you can be left waiting for hours for someone to answer the phone. Some of the customer service representatives I’ve spoken to have also been far from helpful and, at times, have come across as dismissive.

I’ve also had ongoing issues with the new company being used to manage the monthly instalments, Premium Credit. I received messages saying that my policy was in the process of being cancelled, which was extremely worrying. I made numerous phone calls and sent several emails trying to get clarification.

The problem is that I seem to get a different answer depending on who I speak to. One person tells me that my insurance is fine and there are no issues, while another tells me there are problems with my payment agreement with Premium Credit.

To use Premium Credit, you have to install an app on your phone and submit your documents. After doing that, it can take days before anyone gets back to you, which delays the whole process even further.

I paid my deposit and provided all the required details about a month ago. At this point, if I decide to cancel and arrange insurance elsewhere, I’m potentially going to lose the deposit I’ve already paid.

Overall, what started as an easy sign-up has turned into a very frustrating experience, with poor communication, long waits for customer support and conflicting information about the status of my policy and payments.

Very disappointing experience so far.

Very easy and quick switch over policy. Daniel made it stress free and was very pleasant to deal with. Hoping to get in contact with him again for my renewal.

I am very impressed with my phonecall today. I spoke with a very friendly customer service rep.I am only sorry I don't know his name, sounded Spanish. He solved my problem very fast and mannerly. I was also surprised there
was no wait time to get through on the telephone. 100 % satisfied.

Great dealing with Stephan Donegal just took 8-10 minutes to renew my insurance
Thank you

I was dealing with Daniel today from Chill insurance - he was so helpful, professional and supportive! Thank you!

Daniel on the support chat helped me update some of my details and get my renewal processed very quickly