I met an incredible support agent who really was so kind and empathetic with me. My policy had been cancelled due to non compliance with uploading documents that I had sent in however did not know... Voir plus
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Lisez les avis des autres
I renewed my car insurance today using the Live Chat on the website and had an amazing experience with Daniel. As a non-native English speaker, calling on the phone can be quite stressful, but the Liv... Voir plus
Auto-renewal is pretty simple, which is nice. One con is there isn't a way to amend information relevant to your insurance policy via auto-renewal (even something small) without ringing the support n... Voir plus
While I initially found it difficult to get my direct debit set up I phoned again after uploading everything and got help from Jodie. She investigated and found that I had renewed my drivers licence s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Coordonnées de contact
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Irlande
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4,3
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Daniel on the support chat helped me…
Daniel on the support chat helped me update some of my details and get my renewal processed very quickly
30 septembre 2026
Avis spontané
Réponse de Chill
Hi Andrew,
Thank you for your review. Great to hear Daniel helped update your details and got your renewal processed so quickly on the support chat. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Renewal
Daniel was very helpful in the renewal process, making it quick and painless.
30 septembre 2026
Avis spontané
Réponse de Chill
Hi Stephen,
Thank you for your review. Great to hear Daniel made the renewal process so quick and painless. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Daniel was quick in assisting me with…
Daniel was quick in assisting me with my issue
30 septembre 2026
Avis spontané
Réponse de Chill
Hi,
Thank you for your review. Great to hear Daniel was so quick in assisting with your issue. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
I dealt with Daniel
I dealt with Daniel. Quick, efficient and extremely helpful. Thank you.
29 septembre 2026
Avis spontané
Réponse de Chill
Hi FIona,
Thank you for your review. Great to hear Daniel was so quick, efficient and helpful. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Chill won’t answer your emails
Chill won’t answer your emails , won’t answer your calls or nothing if you are already a customer or in need of help. They will answer reluctantly if you are looking to sign up to give them some money , horrible customer service can’t Beleive they even have any good ratings , must be all fake account giving them good reviews , horrible customer service awful.
28 septembre 2026
Avis spontané
Réponse de Chill
Hi Jamie,
Thank you for your review. Sorry to hear about your experience. Would you mind sharing further details via Trustpilot (link sent) and our care team will come back to you.
Thanks,
The Chill Team
Very helpful and easy to understand got…
Very helpful and easy to understand got my enquiry sorted quickly lovely to deal with
29 septembre 2026
Avis spontané
Réponse de Chill
Hi Jennifer,
Thank you for your review. Great to hear we were so helpful and easy to understand and got your enquiry sorted quickly. Lovely to deal with back, and we appreciate you sharing this.
Thanks,
The Chill Team
Had a great interaction with Chill…
Had a great interaction with Chill Insurance chatting online with representative Daniel. He made policy renewal really simple and he was very pleasant, professional and efficient to deal with. Another happy customer here :)
29 septembre 2026
Avis spontané
Réponse de Chill
Hi Gill,
Thank you for your review. Great to hear Daniel made renewing so simple and was pleasant, professional and efficient throughout. Another happy customer is exactly what we like, and we'll pass your thanks on to him.
Thanks,
The Chill Team
Hannah was super helpful when I needed…
Hannah was super helpful when I needed an urgent letter for my home insurance, she kept me on the line until she got the letter from the insurer and emailed it to be immediately. Great customer service.
28 septembre 2026
Avis spontané
Réponse de Chill
Hi,
Thank you for your review. Great to hear Hannah stayed on the line until she got your urgent letter from the insurer and emailed it over straight away. That's exactly the kind of service we like, and we'll be sure to pass your thanks on to her.
Thanks,
The Chill Team
Daniel on the chat function was very…
Daniel on the chat function was very helpful, efficient and quick. That's how to do customer service 👍🏼
28 septembre 2026
Avis spontané
Réponse de Chill
Hi Brenda,
Thank you for your review. Great to hear Daniel was so helpful, efficient and quick on the chat. That's how to do it indeed, and we'll pass your thanks straight on to him.
Thanks,
The Chill Team
Agent was most helpful
Agent was most helpful, professional and friendly! A pleasure to deal with….
28 septembre 2026
Avis spontané
Réponse de Chill
Hi,
Thank you for your review. Great to hear our agent was so helpful, professional and friendly, and a pleasure to deal with. We appreciate you sharing this.
Thanks,
The Chill Team
Friendly and helpful
Renato made my experience very straightforward. I had technical difficulties in uploading documentary evidence and he patiently talked me though it to a resolution.
26 septembre 2026
Avis spontané
Réponse de Chill
Hi Des,
Thank you for your review. Great to hear Renato made things so straightforward and patiently talked you through the technical difficulties to a resolution. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Chat with Daniel
Chat with Daniel. Received all the information I was looking for promptly. Even added the key option as suggested. Thanks
28 septembre 2026
Avis spontané
Réponse de Chill
Hi Nikolay,
Thank you for your review. Great to hear Daniel got you all the information you needed promptly and sorted the key cover option too. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Web chat help on renewal
was abroad on vacation when my car insurance renewal became due, so I contacted Chill.ie through the web chat service. I was fortunate to be connected with Daniel.
Daniel was friendly, knowledgeable, and incredibly helpful. He guided me through the entire renewal process, explained everything clearly, and ensured I had the right level of cover, including key cover that I hadn't considered before.
He made the whole experience stress-free and easy to complete while I was away. Outstanding customer service and a credit to the company. Thank you, Daniel!
28 septembre 2026
Avis spontané
Réponse de Chill
Hi Deepu,
Thank you for your review. Great to hear Daniel guided you through your renewal so clearly while you were away, explaining everything and making sure you had the right cover, including key cover you hadn't considered. Outstanding service and a credit to the company indeed, and we'll be sure to pass your thanks straight on to him.
Thanks,
The Chill Team
The person I spoke with was very…
The person I spoke with was very helpful and i recieved the document I requested very quickly
24 septembre 2026
Avis spontané
Réponse de Chill
Hi Amina,
Thank you for your review. Great to hear our agent was so helpful and got the document you requested to you so quickly. We appreciate you sharing this.
Thanks,
The Chill Team
Message service is 5stars
25 septembre 2026
Avis spontané
Réponse de Chill
Hi Keith,
Thank you for your review. Great to hear the message service earned 5 stars from you. We appreciate it.
Thanks,
The Chill Team
Great customer service.
Daniel from customer services really helped me out and made renewing my insurance extremely easy and also, answered a lot of questions that I had. Great service.
25 septembre 2026
Avis spontané
Réponse de Chill
Hi John,
Thank you for your review. Great to hear Daniel made renewing so easy and answered all your questions. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Fast and helpful service
Really happy with the service from Chill. Daniel was able to send me the documents I needed straight to my email right away, no waiting, no hassle. Fast, helpful, and exactly what I needed. Would recommend.
25 septembre 2026
Avis spontané
Réponse de Chill
Hi Emiliano,
Thank you for your review. Great to hear Daniel got your documents to your email right away with no waiting or hassle. Fast and helpful is exactly what we aim for, and we'll pass your thanks on to him.
Thanks,
The Chill Team
Dealt with Daniel in customer service
Dealt with Daniel in customer service. He was polite professional and very quick with solving my query and satisfying my needs. Would highly recommend. Thanks again!
25 septembre 2026
Avis spontané
Réponse de Chill
Hi Aidan,
Thank you for your review and recommendation. Great to hear Daniel was so polite and professional and solved your query so quickly. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Robert S (Sales associate) was amazing…
Robert S (Sales associate) was amazing to work with and really knows his stuff! Very efficient, very professional and was super easy to work with! Highly recommended!
25 septembre 2026
Avis spontané
Réponse de Chill
Hi Jay,
Thank you for your review. Great to hear Robert was so efficient, professional and easy to work with. Thanks for the recommendation, and we'll pass it straight on to him.
Thanks,
The Chill Team
Daniel was most helpful
Daniel was most helpful. Made transaction very easy and prompt. Very professional. Thanks Daniel.
25 septembre 2026
Avis spontané
Réponse de Chill
Hi Veronica,
Thank you for your review. Great to hear Daniel was so helpful and professional and made the transaction quick and easy. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
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