Chill  Avis 

Daniel was very helpful and chat was easy to navigate.

A few weeks ago Chill would not give me temporary insurance on a friends car as it belonged to someone else and not me. Recently I bought a new car and transferred my insurance on to the new one. Today they refused to give me temporary insurance on my old vehicle because it belongs to me. I explained I just want to collect it from the mechanics so I can now sell it, but they refused. The man on the phone said my only option was to by a second policy, pay for an entire month before applying for a refund.
So, just to be clear, a month ago Chill would not temporarily insure me on a friends car because it was not my vehicle as someone else had a policy on it, then this morning they would not give me temp insurance on my own old vehicle because I still owned it. This insurance company is a joke.

Always very efficient and helpful

Great customer service, quick response.

I needed a letter to confirm named driver experience and Tagdh got it sorted for me quickly and efficiently with mo fuss.
Many thanks... Karl

Lady was very nice and efficient. I got exactly what I needed.

Received fantastic customer service today from Daniel at Chill.ie Professionally helped resolve my query in a very timely manner which enabled me to proceed with the policy. Always a positive experience with Chill

I renewed my home insurance today after getting top level assistance and advice from Daniel. He patiently contacted the provider of the best offer to make a few amendments and once I notified him of a few additional items to be insured he sought and found a better quote than the original offer.
Would unreservedly recommend.

Renewed my insurance with Daniel- very helpful indeed

Renewed my insurance today online with Daniel. He was very helpful. I Needed to add an item to my insurance he got me a good quote and everything was set up swiftly.
Very happy customer today.
Thank you Daniel.

Extremely poor customer service. I was 18 minutes waiting for a customer service representative to respond to my query. Your asked at the start of the call, are you a new customer or the current customer. If your a new customer, of course your prioritized and very short wait time. If you hold a current policy, you are relegated down and have to wait ridiculous amounts of time. The clear message is that my time is not valuable and neither am I valued as a current customer. I mentioned at the end of call that I was frustrated to have to wait 18 minutes. The lady answering said they were usually busy. However, this is the norm and not the exception.
Once my policy runs out, I won't use Chill insurance again. It may take another 9 months but I will remember when it comes to renewal.

Addendum

Chill responded to my message with the usual word salad acknowledgement..

"Hi Raymond,
Thank you for taking the time to share your review. Sorry for the wait time. We'd like the chance to keep your business, so if you'd like us to look into your query, share your contact details via Trustpilot (link sent) and our team will be in touch"

This is just the expected tokenistic response. All we want is the culture changed.
You are judged and assessed by your actions, not words.
They haven't reached out to me either. It's just word salad.
It's actio I want, not words.

Nice service and very polite. Appreciate Daniel for assisting me.

Quick respond

⭐⭐⭐⭐⭐ Great service from Daniel! He was very helpful, friendly, and made my car renewal quick and easy. Highly recommend! 😊

I have been waiting for my refund for weeks now. Chill has a horrible customer service, you will need all the luck in the world to get them on the phone which is the only channel they have for support. No emails. No chat.
If you value your mental health, stay away from Chill no matter how cheap a quote they get for you.

Renato has a lovely manner & helped me with my query.
Regards Patricia

I dont normally use chat box to complete my insurance , however staff member Daniel made this so simple and i was able to complete this with great ease . My insurance was fully explained and was able to add extra indemnity with no hassle . Thank you chill and Daniel

My daughter had a driving test and because of silly requirements by Department of Transport and RSA you need a physical copy of the Insurance Certificate. It's not enough to have the disk. Anyway, we did not keep the document once we removed the insurance disc so needed another copy in a hurry. I called when the phone line opened at 9am and Jessie was very helpful and produced a duplicate in short order. Many thanks.

Was holding for a long time but eventually got connected. Was speaking to Jodie who sorted out my issue very quickly and was most helpful. A pleasurable
experience.

Pleasant efficient response when I got through to the operator, thank you.