I met an incredible support agent who really was so kind and empathetic with me. My policy had been cancelled due to non compliance with uploading documents that I had sent in however did not know... Voir plus
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Lisez les avis des autres
I renewed my car insurance today using the Live Chat on the website and had an amazing experience with Daniel. As a non-native English speaker, calling on the phone can be quite stressful, but the Liv... Voir plus
L'entreprise a répondu
Auto-renewal is pretty simple, which is nice. One con is there isn't a way to amend information relevant to your insurance policy via auto-renewal (even something small) without ringing the support n... Voir plus
While I initially found it difficult to get my direct debit set up I phoned again after uploading everything and got help from Jodie. She investigated and found that I had renewed my drivers licence s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Coordonnées de contact
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Irlande
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4,3
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Renato has a lovely manner & helped me…
Renato has a lovely manner & helped me with my query.
Regards Patricia
7 septembre 2026
Avis spontané
Réponse de Chill
Hi Patricia,
Thank you for your review. Great to hear Renato had such a lovely manner and helped with your query. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Car insurance made easy
I dont normally use chat box to complete my insurance , however staff member Daniel made this so simple and i was able to complete this with great ease . My insurance was fully explained and was able to add extra indemnity with no hassle . Thank you chill and Daniel
7 septembre 2026
Avis spontané
Réponse de Chill
Hi Tina,
Thanks for taking the time to share this. Great to hear Daniel made the chat so simple even though it's not your usual way, explaining everything clearly and adding extra indemnity with no hassle. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Driving Test requirements handled speedily
My daughter had a driving test and because of silly requirements by Department of Transport and RSA you need a physical copy of the Insurance Certificate. It's not enough to have the disk. Anyway, we did not keep the document once we removed the insurance disc so needed another copy in a hurry. I called when the phone line opened at 9am and Jessie was very helpful and produced a duplicate in short order. Many thanks.
7 septembre 2026
Avis spontané
Réponse de Chill
Hi Stephen,
Thank you for your review. Great to hear Jessie was so helpful in getting you a duplicate certificate quickly for your daughter's driving test. We'll be sure to pass your thanks on to her.
Thanks,
The Chill Team
Problem accessing my POB
Was holding for a long time but eventually got connected. Was speaking to Jodie who sorted out my issue very quickly and was most helpful. A pleasurable
experience.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi Tom,
Thank you for your review. We're sorry about the wait to get through, that's something we're working to improve. Great to hear that once connected, Jodie sorted your issue quickly and made it a pleasurable experience. We'll be sure to pass your thanks on to her.
Thanks,
The Chill Team
Pleasant efficient response when I got…
Pleasant efficient response when I got through to the operator, thank you.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi Tummon,
Thank you for your review. Great to hear you got such a pleasant, efficient response once you were through to our operator. We appreciate you sharing this.
Thanks,
The Chill Team
Requested named driver documents and…
Requested named driver documents and was handled quickly.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi John,
Thank you for your review. Great to hear your named driver documents were sorted so quickly. We appreciate you taking the time to share this.
Thanks,
The Chill Team
Really amazing job by Renato
Really amazing job by Renato there, got my problem solved efficiently and quickly.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi Dumitru,
Thanks for taking the time to share this. Great to hear Renato did such an amazing job getting your problem solved quickly and efficiently. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Used the chat and spoke with Daniel who…
Used the chat and spoke with Daniel who was very helpful when I eas renewing my car insurance.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi Hazel,
Thank you for your review. Great to hear Daniel was so helpful on the chat while you renewed your car insurance. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
I rang with a query about my policy
I rang with a query about my policy. Ishika, staff member, was more than helpful. She was polite and patient and sorted everything out as quick as possible. Thank you
4 septembre 2026
Avis spontané
Réponse de Chill
Hi John,
Thanks for taking the time to share this. Great to hear Ishika was so polite and patient and sorted everything out as quickly as possible. We'll be sure to pass your thanks on to her.
Thanks,
The Chill Team
Why do you make it extremely difficult…
Why do you make it extremely difficult for your customers to reach you? I am just totally frustrated. It is extremely uncomfortable . Very arrogant and unsupportive customer service.
4 septembre 2026
Avis spontané
Réponse de Chill
Hi Famochi,
Thanks for your review. Sorry to hear about your experience. Would you mind sharing further details via Trustpilot (link sent) and our care team will come back to you.
Thanks
The Chill Team
Very helpful and informed staff
Stephen was very helpful and got me the policy I needed at a fair price.
3 septembre 2026
Avis spontané
Réponse de Chill
Hi James,
Thank you for your review. Great to hear Stephen was so helpful in finding you the right policy at a fair price. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Shocking broker error left us illegally uninsured despite taking our money.Avoid this broker.
We have had an absolutely appalling experience with Chill Insurance due to internal administrative incompetence and terrible staff conduct.On 19 August, both the policyholder (my fiancé) and myself (the account payer) spoke directly with a Chill agent. He explicitly confirmed that our bank details and proof of address were accepted and that "everything was good." Backing this up, Chill successfully withdrew our monthly premium on 24 August.Despite following their exact instructions and paying our premium, Chill's automated system wrongfully processed a forced cancellation on 2 September over a document dispute. When we called to resolve this obvious internal sync error, the front-line agent pretended to transfer us to a supervisor, but instead passed us directly back to the exact same agent from 19 August who made the error in the first place. He refused to escalate the call or take responsibility for his own mistake, leaving our vehicle illegally uninsured.This is severe broker negligence. We have filed a formal complaint and will be escalating this directly to the Financial Services and Pensions Ombudsman (FSPO). If you want a broker that accurately handles your paperwork and protects your legal driving record, look elsewhere.
2 septembre 2026
Avis spontané
Réponse de Chill
Hello, thanks for your review. Sorry to hear about your experience. Can you share further details via Trustpilot (link sent) and our care team will get back to you. Thanks, The Chill Team
Had to enquire about payment for my car…
Had to enquire about payment for my car insurance. Quick turn around. And it felt i was talking to a human.
3 septembre 2026
Avis spontané
Réponse de Chill
Hi Dominic,
Thanks for taking the time to share this. Great to hear your car insurance payment query was sorted with such a quick turnaround, and that it felt like a real human conversation. We appreciate you sharing this.
Thanks,
The Chill Team
Very professional service from Daniel
Very professional service from Daniel, got my insurance paid swiftly
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Rachel,
Thank you for your review. Great to hear Daniel was so professional and got your insurance paid swiftly. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Spoke to Daniel via chat to renew a…
Spoke to Daniel via chat to renew a home insurance policy. He was friendly, polite and very helpful
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Hannah,
Thanks for taking the time to share this. Great to hear Daniel was so friendly, polite and helpful in renewing your home insurance. We'll pass your thanks straight on to him.
Thanks,
The Chill Team
Very helpful staff.
2 septembre 2026
Avis spontané
Réponse de Chill
Hi John,
Thank you for your review. Great to hear our staff were so helpful. We appreciate you sharing this.
Thanks,
The Chill Team
Talked to Daniel on chat
Talked to Daniel on chat. Very helpful, polite and efficient. Great customer service
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Anne Marie,
Thank you for your review. Great to hear Daniel was so helpful, polite and efficient on the chat. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
I had a query regarding home insurance…
I had a query regarding home insurance and I was answered within a minute by Daniel.
He solved my query within 5 minutes. Excellent service
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Gillian,
Thanks for taking the time to share this. Great to hear Daniel answered within a minute and solved your home insurance query in five. Excellent service indeed, and we'll pass your thanks straight on to him.
Thanks,
The Chill Team
Good Renewal Process
Stephen Donegan was most helpful in helping achieving a better renewal price.
1 septembre 2026
Avis spontané
Réponse de Chill
Hi Lincoln,
Thank you for your review. Great to hear Stephen was so helpful in getting you a better renewal price. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Stephen who called was really helpful
Stephen who called was really helpful, he talked me through every step, he was very kind and friendly about everything
1 septembre 2026
Avis spontané
Réponse de Chill
Hi Rebecca,
Thanks for taking the time to share this. Great to hear Stephen was so kind and friendly and talked you through every step. We'll pass your thanks straight on to him.
Thanks,
The Chill Team
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