Extremely Poor Customer Service. I have tried to contact a Chill Insurance Representative to change some details on my car insurance policy. I have rang the number provided 3 times over the last 2 day... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
An absolutely wonderful experience with Daniel Lambert. He made everything so easy and straightforward. Was able to answer all of my queries and reassure me on any worries I had in renewing my policy.... Voir plus
I met an incredible support agent who really was so kind and empathetic with me. My policy had been cancelled due to non compliance with uploading documents that I had sent in however did not know... Voir plus
L'entreprise a répondu
I want to give a special mention to Adam McKiernan, who has been absolutely incredible with me through my mortgage protection journey. We went through a few options and then I ended up getting a craz... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Coordonnées de contact
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Irlande
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4,3
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Talked to Daniel on chat
Talked to Daniel on chat. Very helpful, polite and efficient. Great customer service
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Anne Marie,
Thank you for your review. Great to hear Daniel was so helpful, polite and efficient on the chat. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
I had a query regarding home insurance…
I had a query regarding home insurance and I was answered within a minute by Daniel.
He solved my query within 5 minutes. Excellent service
2 septembre 2026
Avis spontané
Réponse de Chill
Hi Gillian,
Thanks for taking the time to share this. Great to hear Daniel answered within a minute and solved your home insurance query in five. Excellent service indeed, and we'll pass your thanks straight on to him.
Thanks,
The Chill Team
Good Renewal Process
Stephen Donegan was most helpful in helping achieving a better renewal price.
1 septembre 2026
Avis spontané
Réponse de Chill
Hi Lincoln,
Thank you for your review. Great to hear Stephen was so helpful in getting you a better renewal price. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Stephen who called was really helpful
Stephen who called was really helpful, he talked me through every step, he was very kind and friendly about everything
1 septembre 2026
Avis spontané
Réponse de Chill
Hi Rebecca,
Thanks for taking the time to share this. Great to hear Stephen was so kind and friendly and talked you through every step. We'll pass your thanks straight on to him.
Thanks,
The Chill Team
Great service and fast response
Great service and fast response. Very helpful.
1 septembre 2026
Avis spontané
Réponse de Chill
Hi Sean,
Thank you for your review. Great to hear you had such helpful service with a fast response. We appreciate you sharing this.
Thanks,
The Chill Team
Fast response to query
Fast response to query on behalf of my employer. Agent I spoke to dealt with everything very professionally.
Much appreciated.
31 août 2026
Avis spontané
Réponse de Chill
Hi Ann,
Thank you for your review. Great to hear your query on behalf of your employer was dealt with so quickly and professionally. Much appreciated back, and thanks for sharing this.
Thanks,
The Chill Team
Had a very simple and easy dealing with…
Had a very simple and easy dealing with Daniel from the online team. Made the changes for me very quick and had no problem amending the quote for me. Very friendly and helpful 😁
31 août 2026
Avis spontané
Réponse de Chill
Hi Stephanie,
Thanks for taking the time to share this. Great to hear Daniel made amending your quote so quick and easy, and was so friendly and helpful throughout. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Renewing Home Insurance
Chatted with Deborah who cleared up my issue in no time at all. Service continues to make my life a bit easier as a whole.
31 août 2026
Avis spontané
Réponse de Chill
Hi Rob,
Thank you for your review. Great to hear Deborah cleared up your home insurance issue so quickly and made life a little easier. We'll be sure to pass your thanks on to her.
Thanks,
The Chill Team
A call I dread making every year was…
A call I dread making every year was made very quick and easy thanks to Stephen. Insured for another year!
31 août 2026
Avis spontané
Réponse de Chill
Hi Aoife,
Thanks for taking the time to share this. Great to hear Stephen turned a call you dread into a quick and easy one, insured for another year! We'll pass your thanks straight on to him.
Thanks,
The Chill Team
Stephen Donegan was so helpful
Stephen Donegan was so helpful! Such a quick and easy process to renew my policy. Very happy customer
31 août 2026
Avis spontané
Réponse de Chill
Hi Sharon,
Thank you for your review. Great to hear Stephen was so helpful and made renewing your policy quick and easy. So glad you're a happy customer, and we'll pass your thanks on to him.
Thanks,
The Chill Team
Be wary of Chill
We needed to renew our car insurance and house insurance. Last year we found Chill Insurance gave us good quotes. This year we received emails for the car insurance and then for the house insurance. In both cases we were told that our insurer was offering the best price for renewal. I did some independent research and found that Zurich could offer me quotes that were €150 less for the car insurance snd again €120 less for the house insurance. Zurich is one of the companies Chill obtains and compares quotes from. Clearly the information we were given by Chill was untrustworthy. I will not use Chill again nor will I recommend them.
19 août 2026
Avis spontané
The worst customer waiting times I have…
The worst customer waiting times I have ever encountered. I was over an hour waiting to get something as simple as temporarily transferring my insurance to a loan car from the dealership. Woeful customer experience
28 août 2026
Avis spontané
Réponse de Chill
Hi Eoin,
Thanks for your review. Sorry to hear about the the wait time to get through to us. If you share your details with us via Trustpilot (link sent), our care team will get back to you to assist.
Thanks,
The Chill Team
Dealing with Daniel today
Dealing with Daniel today - he was super helpful responded really quickly and clearly on web chat ! Very easy communication
28 août 2026
Avis spontané
Réponse de Chill
Hi Mary,
Thank you for your review. Great to hear Daniel was so helpful and quick to respond on the web chat, with really easy communication. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Way too Expensive quotes
Way too Expensive quotes , didn't ask about rental/ bnb / or BER rating ..
27 août 2026
Avis spontané
The most reasonable and economical car…
The most reasonable and economical car insurance company
Best customer services
Well mannered staff members
Happy to continue my car insurance with them!
27 août 2026
Avis spontané
Réponse de Chill
Hi by Muhammad,
Thank you for your review. Great to hear we're your pick for reasonable, economical cover with well-mannered staff and great service. We're delighted you're staying with us, and we appreciate the kind words.
Thanks,
The Chill Team
I cannot remember who i was speaking…
I cannot remember who i was speaking with, but he was very helpful and I received the document I was requesting in an day. The only thing that was annoying was the lenght of time I had to wait before my call was answered.
24 août 2026
Avis spontané
Réponse de Chill
Hi Val,
Thank you for your review. Great to hear you got the document you needed within a day and were well looked after on the call. We're sorry about the wait to be answered, that's fair feedback and something we're working to improve.
Thanks,
The Chill Team
Chill got me a good price across a…
Chill got me a good price across a range of insurers. I was able to use their online chat to answer any additional questions I had. There was no pressure to sell other products and time given to confirm the details. Daniel the person online made sure I understood the process well.
26 août 2026
Avis spontané
Réponse de Chill
Hi TF,
Thanks for taking the time to share this. Great to hear we found you a good price across a range of insurers and that Daniel took the time to answer your questions and explain the process clearly, with no pressure. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
I had a great experience with Daniel
I had a great experience with Daniel.
I was stressed about my insurance but he quickly figured it out! Great customer service
25 août 2026
Avis spontané
Réponse de Chill
Hi Stephen,
Thank you for your review. Great to hear Daniel figured it all out quickly and turned your stress into great customer service. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Waited on hold for 21 minutes but issue…
Waited on hold for 21 minutes but issue swiftly handled once I got through to someone. Thank you Mireu Simoes in customer service
25 août 2026
Avis spontané
Réponse de Chill
Hi Gearoid,
Thank you for your review. We're sorry about the wait to get through, that's something we're working to improve. Great to hear that once you reached Mireu, your issue was handled so swiftly. We'll be sure to pass your thanks on to him.
Thanks,
The Chill Team
Renewed insurance online via webchat…
Renewed insurance online via webchat with Daniel. Had to correct information on the renewal. Done and dusted with minimal fuss by Daniel. Also a good upsell of the key fob insurance as well which i went with! Engagement like this makes it easy do business with a company even if it is going through the cost of insurance renewal , a necessary evil. 10/10 Daniel.
25 août 2026
Avis spontané
Réponse de Chill
Hi Sean,
Thanks for taking the time to share this. Great to hear Daniel corrected your renewal details with minimal fuss and even sorted the key fob cover for you. Lovely to hear engagement like that makes doing business easier, and we'll pass your 10/10 straight on to him.
Thanks,
The Chill Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.