We were treated so well by Co-op Manchester (Levenshulme - Errwood Road) from the very start of our dealings with them after the sudden and unexpected death of a family member. They were thoro... Voir plus
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Would like to say a massive thank to staff declan at burnley Co op funeralcare. Declan went above and beyond with caring for us while grandma k. Ireland was passing and after she passed . Helped my m... Voir plus
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I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were st... Voir plus
L'entreprise a répondu
We arrived for our scheduled appointment a member of staff greeted us and showed us to a private room. Explained everything,once we had decided which funeral package we wanted they promptly dealt with... Voir plus
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4,7
Excellent
6 k avis
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Spot on service but very script based.
The customer service was spot on. My only difficulty was the speed and strong dialect with which the colleagues passed information on. I understand that they have to read from a prepared script but pronunciation and enunciation make a huge difference. Other than that, great service.
5 octobre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Recently I lost my mother in law and we…
Recently I lost my mother in law and we used the Coop for her funeral.
I was so impressed by the respect, empathy and professionalism shown by the staff that I have recently taken out a funeral plan with them for when the inevitable happens.
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
I'm so sorry for your loss 💙 I'm glad to hear you were shown respect and empathy during such a difficult time, and thank you for continuing to trust us. Take care,
^Mike
After using Co-Op funeralcare for my…
After using Co-Op funeralcare for my mother’s cremation, I decided to do the same for myself.
Friendly and knowledgeable director helped make it easy.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, Dewi. I'm happy to hear you found us friendly and knowledgeable, and we're so grateful for your continued trust 💙
^Mike
Easy to use website
Easy to use website. Clearly laid out options for plans. Easy payment options and communication was very good. Great price too
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thanks so much for your kind words, Julie! I'm pleased you found the process easy to navigate
^Mike
Very helpful,kind,curtious respectful…
Very helpful,kind,curtious respectful and understanding
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you, Roger. Being helpful, kind and respectful is what we always hope to be, and I'm pleased we could provide this to you as well. Take care,
^Mike
Great communication
Great communication, lovely staff , everything was explained clearly . All staff were friendly and professional.
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Debbie, thank you for taking the time to share your feedback. We are delighted to hear that our team was friendly, professional, and took the time to explain everything clearly to you. Your kind words mean a lot to us. ^Kind regards, Aidan
Brilliant service
From the first moment I contacted Coop Funeralcare, I felt reassured. We attended Abbey Funerals in Atherton, Lancashire. We were kindly greeted in the reception area and introduced to Louise Howarth, who was helping us to arrange our funeral plans. We were offered a coffee. Louise was absolutely fantastic - warm, friendly, and easy to communicate with. She was very professional whilst at the same time, making what could be a somber situation a joy. She really has a wonderful manner, whilst at the same time getting the job sorted. We were very impressed with her. The plans we now have in place are great, tailored to just what we want, and not too expensive. Financial arrangements were flexible and fair. Thank you so much for helping us sort out our future funeral plans. We now have great peace of mind that this is sorted for us. Marjorie and Austin Clare
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Marjorie, we are glad you enjoyed your experience with our team and felt completely supported while making your future arrangements. It is wonderful to hear that our colleague welcomed you so warmly, and provided such a reassuring, friendly, and professional environment during what can often be a sensitive process. We appreciate your positive feedback. Knowing that our services have brought you peace of mind for the future means a great deal to us. ^Kind regards, Aidan
Very competitive price
Very easy to use website, details of type of funeral given in a clear & easy to understand way. Very competitive prices & more inclusions as part of the package than other providers. Having used Co-op funeral care before, I know that they deliver a very high level of professionalism & compassion at difficult times.
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you for sharing your feedback. We are glad to hear that you found the information online clear and accessible, and that our pricing and package options met your expectations. Having your continued trust based on your previous experiences with us means a great deal, and we truly appreciate your kind words about our dedication to providing compassionate and professional care during life's most difficult moments. ^Aidan
I chose to do an in person meeting.l…
I chose to do an in person meeting.l was treated respectfully and everything explained well to me.
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you for taking the time to share your feedback. We are pleased to hear that your face-to-face appointment went well, and that you were treated with complete courtesy while having all the details clearly outlined for you. ^Aidan
Réponse de Co-op Funeralcare
Hi Ruth, Thank you for taking the time to leave us a review. We're pleased to hear that you found our team helpful, knowledgeable and friendly. It's great to know you had such a positive experience. Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Jean Stuarts funeral…
I must say the staff from worksop are so good and remained professional throughout. They reassured me on my first visit made and me feel comfortable then and throughout the service as we went through my mom's wishes.
Savanna went above and beyond for us having to deal with an unhappy person apparently didn't like the way she was conducting the carrying of mom's casket. She followed every wish mom had asked for and I made happen. So the negative review of her is false and I think it should be removed.
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Ann Marie, Thank you for taking the time to share such thoughtful feedback. We're very sorry for the loss of your mum. We're pleased to hear that our team at the Worksop Branch remained professional and reassuring throughout, helping you feel comfortable and supported as you discussed your mum's wishes. It's wonderful to hear that Savanna went above and beyond to support you and ensure that your mum's wishes were followed. Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
After many stressful hours and days !!
After many stressful hours and days !!! The co op finally got there act together and sorted mum’s funeral plan after mum had set up a plan only to be told that it had failed,co ops answered ohh it’s been a computer error !!! So mum had to go in face to face and pay cash to set up plan,please get your act together co op.
Not good is it poor administration errors time after time !!!!!
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear about the difficulties you and your mum experienced while arranging her funeral plan. I can appreciate how frustrating and stressful it must have been to be told there was an issue with the original application and then have to spend additional time getting everything sorted.
I understand how disappointing this experience was, particularly when arranging a funeral plan should be as straightforward as possible. While I'm pleased the plan was eventually put in place, I'm sorry the process did not meet your expectations and caused frustration along the way.
If you'd like to discuss this further, please contact us at: coop.co.uk/funeralcare/contact-us
^Take care, Becs
Easy experience
Our meeting was very easy straight forward & no pressure + Dorothy was a good Listener & answered all our questions 👍
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, Thank you for taking the time to share your feedback. We're pleased to hear that you found your meeting easy and straightforward, with no pressure. It's great to know that Dorothy listened carefully and was able to answer all your questions.
Take care, ^Elan
A family member took out a Funeral…
A family member took out a Funeral plan, so I thought I would have a look for my own future future funeral needs on thier recommendation. It was very easy & straight forward to take out the Funeral plan on the Co-op website. It gives me peace of mind that my loved ones won't have to worry when the time comes.
27 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Helen, Thank you for taking the time to share your feedback. We're pleased to hear that you found it so easy and straightforward to arrange your Funeral Plan online. It's lovely to know that your family member's experience gave you the confidence to make your own arrangements, and that doing so has given you peace of mind for the future.
Best, ^Elan
If you have no next of kin or assets eg…
If you have no next of kin or assets eg a house etc it works well .I wanted house contents to be sold to benefit my local animal charity.anything usable sold to their benefit Peter s Macclesfield
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Peter,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the service suited your circumstances and that you were able to make arrangements that reflected your wishes. It's also lovely to hear about your plans for any usable belongings to benefit your local animal charity.
Take care, ^Elan
With all ready experienced service for…many years
With all ready experienced service for those of others that have used co-op funeral services we decided to pay for both husband & wife so that when our time to pass on will not be a burden on our family with all ready having worked with help for our local branch , it was convenient for both my wife and me to phone funeral care and arrange all our details through the phone and to receive all our information and confirmation through our email
.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Robert,
We're pleased to hear that your previous experience with Co-op Funeralcare gave you the confidence to arrange funeral plans for both you and your wife. It's great to know that you found it convenient to arrange everything over the phone and that receiving your information and confirmation by email made the process straightforward.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
the lady explained everything very…
the lady explained everything very well and there was no pressure She was a pleasure to deal with
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Joe, thank you so much for leaving us a positive review, we really appreciate it 💙 ^Take care, Michelle.
I would like to say a big thank you to…
I would like to say a big thank you to the staff at Co op Funeral care in Shepshed, Leicestershire. Kirsty was amazing, so supportive, caring, compassionate, patient and treated my late mum with complete dignity.
Great service from beginning to end, nothing too much trouble and questions answered honestly. Thank you to all the staff behind the scenes too.
I would highly recommend Shepshed Co op funeral care to make this extremely difficult time a bit more bearable.
Many thanks
Jody
4 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Jody, thank you so much for leaving us a kind review. I'm pleased to hear you had such a positive experience with Kirsty and the rest of our team at Shepshed 💙 ^Take care, Michelle.
Thank you Leah
I can’t thank Leah from Co-op Funeralcare enough, from the initial telephone call to the day I took my plan out.
Leah was very informative and helpful and walked me through the whole process professionally while maintaining her “human side”, Leah is a credit to your organisation.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, I'm so pleased to hear you had such a positive experience with Leah. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
Booked my funeral in advance online
Booked my funeral in advance online. It was so simple, exactly what I needed
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Anthea, I'm so glad to hear you had a positive experience booking online with us. Thank you for taking the time to leave us a review 💙 ^Take care, Michelle.
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