We were treated so well by Co-op Manchester (Levenshulme - Errwood Road) from the very start of our dealings with them after the sudden and unexpected death of a family member. They were thoro... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were st... Voir plus
L'entreprise a répondu
I had the pleasure of meeting Elodia from the funeral care office. From the moment we arrived she was caring, professional and very kind to my mother who was feeling very vulnerable. She made us fee... Voir plus
L'entreprise a répondu
We arrived for our scheduled appointment a member of staff greeted us and showed us to a private room. Explained everything,once we had decided which funeral package we wanted they promptly dealt with... Voir plus
4,7
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Service, clearly explained
Easy set up with a pre arranged appointment by phone. I already had a printed copy of the current brochure, so if you have studied it carefully beforehand and have your choices more or less mapped out, then the phone transaction is straightforward.
All was clealy explained in line with the requirements to help me make my choices.
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello David, thank you for your review. We’re pleased to hear the phone appointment was straightforward and that everything was clearly explained to help you make your choices.
^Best Wishes, Simon
Great service
My Family and I have used coop funeral services many times in the past and have always experienced a great caring service with professionalism tailoring to our requirements. I would recommend their sevices to anyone wanting to take out a payment plan which takes the stress off loved ones and family. I have just taken out a plan and it was done with care and attention to my needs. So pleased with my experience.
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Jane, thank you for your review. We’re so pleased to hear you’ve always found our service caring, professional and tailored to your needs, and that you felt well looked after when arranging your new plan. Thank you for recommending us.
^Best Wishes, Simon
Everything was explained at every step
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Joan, thank you for your review. We’re pleased to hear everything was clearly explained at every step, making the process straightforward for you.
^Best Wishes, Simon
Very comfortable experience
Very comfortable experience, the young lady was very reassuring and experienced I never felt uncomfortable conducting my business and confident with everything to my satisfaction,
Excellent
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Derek, thank you for your review. We’re pleased to hear you felt comfortable and reassured, and that the person who helped you made you feel confident throughout.
^Best Wishes, Simon
Very easy to arrange & payment terms…
Very easy to arrange & payment terms very good
1 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello James, thank you for your review. We’re pleased to hear you found everything easy to arrange and were happy with the payment terms. ^Best Wishes, Simon
It was quite easy to order my creamtion…
It was quite easy to order my creamtion online with Co-Op. I already new they were good as they provided a funeral for my wife 4 months ago. I wanted a quick straighforward cremation which was easy to choose.
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello David, thank you for your review. We’re grateful you chose us again and pleased to hear you found arranging the cremation online quick and straightforward. We’re truly sorry for the loss of your wife.
^Best Wishes, Simon
I want to Thank everything Mike and his…
I want to Thank everything Mike and his team at Downend, Bristol did for us following my Mum’s (Pamela Britton)passing. Your kindness,patience and understanding meant so much at a time when we were struggling to take everything in. You made such a difficult process easier for us and took such care with every detail. Most importantly you treated Mum with such dignity and respect, and we are incredibly grateful. Thank you for helping us give Mum the farewell she deserved. Malcolm +Victoria
22 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Malcolm and Victoria, thank you for your review. We’re truly sorry for the loss of your mum, and so grateful to hear that Mike and the team treated you with such kindness, patience, dignity and respect. It means a great deal to know they helped make such a difficult time a little easier.
^Best Wishes, Simon
Professionalism
Right from he start Co-op funeral care in Crewe were very supportive and attentive to our needs. My sister and I commend them highly for their absolute professionalism. Well done to the team at Crewe, Middlewich Road.
23 juillet 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello Venita, thank you for your review. We’re so grateful to hear that the team at Crewe, Middlewich Road were supportive, attentive and professional throughout. Your kind words mean a great deal to us.
^Best Wishes, Simon
Laura Riley was our certified funeral…
Laura Riley was our certified funeral plan arranger in the Coop Funeral care shop in Pitshanger Lane Ealing W13 area. She was kind, patient, and very efficient, taking the time to advise, explain the inclusions and exclusions involved in every plan and note our wishes and preferences. Two happy customers and two prepaid funerals fully dealt with.
15 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Thank you so much for taking the time to share your experience, Aline. We are delighted to hear that you received such compassionate, patient, and thorough guidance while putting your arrangements in place and that you felt fully supported throughout the entire process. ^Aidan
difficult to get money from any promotion they advertise
Very easy to sign and get the plan, but when you go to try to access the promotional gifts, you cannot apply for them until you have had the plan for three months.
They will not just send you what you are owed, you have to have a membership card, this works sometimes. you then have to wait from an outside marketing company to send you a letter so you can apply for part 1 of the promotions, when this is done you have to wait for them to send the code to your membership card, then you will get part 2 of you promotion into membership card. I have spent a week trying to get the membership cards to work. You now have to speak to the call centre in South Africa. I thought co op were all about ethics, not employing cheap labour in Africa at the expense of British workers.
2 octobre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello, thank you for taking the time to leave a review.
I'm pleased to hear that you found the process of taking out your funeral plan straightforward. However, I'm sorry to hear about the frustration you've experienced when trying to access your promotional rewards and use your Membership account.
I appreciate that the process and timescales involved can feel lengthy. The promotional rewards are issued in stages and, as outlined in the terms and conditions of the offer, there are qualifying periods before rewards can be claimed and applied. I understand that waiting for communications, activation codes and rewards to be processed can be disappointing, particularly when you're keen to receive them.
I'm also sorry to hear you've experienced difficulties with your Membership card. This isn't the experience we'd want for our customers, and I can understand how frustrating it must have been to spend time trying to get everything working.
Thank you for taking the time to share your feedback.
^Take care, Becs
Co op in Pontefract were excellent
Co op in Pontefract were excellent. Duane Crossland made everything easy in a very difficult situation. Duane I would 100% recommend. He was very accessible and professional . He recommended Sharon fry for the celebrant service, who also I found to be excellent. Very personal to me. Mum could not have received a better sent off.. Thankyou co op for you expertise xx
29 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello and thank you for your review. We’re so grateful to hear that Duane and Sharon made such a difficult time feel easier, and that your mum’s service felt so personal and fitting. Your kind words and recommendation mean a great deal to us.
^Best Wishes, Simon
Time to contemplate death
I chose a plan prior to phoning and I told their representatives on the phone and still he took me through the selection of a plan stage by stage. What a complete waste of time.
19 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hello John, thank you for taking the time to leave a review.
I'm sorry to hear that you felt the process was repetitive. Even when a customer has already chosen a funeral plan, our colleagues are required to guide them through the available options and key information to ensure the plan selected is suitable for their needs and that they have all the information needed to make an informed decision.
I appreciate that this may have felt unnecessary given that you had already made your choice, and I'm sorry for any frustration caused. Thank you for your feedback, as it helps us understand how customers experience our funeral plan conversations.
^Take care, Becs
Cremation plan options
All aspects of my requirements discussed in full outlining the + & - of each option. Meeting conducted in a very constructive manner.
17 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Michael,
We're pleased to hear that all aspects of your requirements were discussed fully and that the advantages and disadvantages of each option were clearly outlined. It's great to know that you found the meeting constructive and informative.
Best, ^Elan
Extremely friendly and helpful staff…
Extremely friendly and helpful staff who helped me make the best choices for me
16 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi there, thank you so much for leaving us a positive review. I'm pleased to hear you found our staff to be friendly and helpful when making your choices 💙 ^Take care, Michelle.
The staff and the service they give is…
The staff and the service they give is excellent
1 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Janet, I'm so glad to hear you found our staff and service to be excellent. Thank you so much for leaving us a review, we really appreciate it 💙 ^Take care, Michelle.
The Information was explained clearly
The Information was explained clearly. Wasn't rushed and was patient as there was an Internet issue
20 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Belinda, Thank you for taking the time to share your feedback.
We're pleased to hear that the information was explained clearly and that our colleague was patient and took the time to make sure you didn't feel rushed.
Thank you for choosing Co-op Funeralcare.
Take care, ^Elan
Wife's funeral
From start to finish the arrangement and conduct of my wife’s funeral by the Totton branch was excellent. Kindness and consideration was displayed by all concerned at each stage; from presentation and viewing at the funeral home through the family interment to the arrangements for the subsequent memorial service. I couldn’t rate more highly the professionalism, efficiency, facilities and transport. Thank you.
26 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Lionel, I'm so glad to hear you had a positive experience with our Totton branch. We really appreciate your kind words, thank you so much 💙 ^Take care, Michelle.
Funeral plan
Very easy to do, good website, easy to follow. Friendly customer service when phoned to double check something. Funeral pack when arrived in post very informed. Highly recommend no problems so far.
24 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Thereza, thank you so much for leaving us a review. I'm pleased to hear you had a positive experience with our website and customer services team 💙 ^Take care, Michelle.
All services were visible and easy to…
All services were visible and easy to arrange
25 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Kenny,
Thank you for taking the time to leave us a review.
We're pleased to hear that you found all the services clear and easy to arrange. It's great to know that the process felt straightforward for you.
Thank you for choosing Co-op Funeralcare.
Best, ^Elan
Amazing service
Amazing service. Amazing staff and made us feel at ease in such a horrid time. Thank you so much!
28 septembre 2026
Avis spontané
Réponse de Co-op Funeralcare
Hi Lisa,
Thank you for taking the time to share your lovely feedback.
We're very sorry for your loss. We're pleased to hear that our amazing team helped you feel at ease during such a difficult time. It's wonderful to know that you felt so well supported throughout.
Take care, ^Elan
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.