It was the first and only time we claimed and they paid out what I was expecting. Our dog was over 8, so we had to pay 20% and the excess, but anything was better than nothing. I would have given 5 st... Voir plus
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Lisez les avis des autres
Sadly our dog died while we were away on holiday we took her to a local vets but unfortunately they couldn't save her. I started the claim as soon as I got back home as Corinium insurance handled ever... Voir plus
L'entreprise a répondu
I have found Corinium to be fair. When I had one claim rejected and revisited it. They over turned their original decision. The additional costs are steep but this is the same with most other pet... Voir plus
L'entreprise a répondu
I made a claim following my dog needing a visit to an emergency vet. The claim was settled to my satisfaction, however it took a lot longer than I expected it to & I was amazed to be told that GDPR... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Corinium Insurance Services provide personal lines insurance products which are available online direct to members of the public. Specialising in Income Protection, Mortgage Protection and Pet Insurance.
Coordonnées de contact
Trent Services (Administration) Ltd, GL7 1XD, Cirencester, Royaume-Uni
- 01285 626032
- info@coriniuminsuranceservices.co.uk
- coriniuminsuranceservices.co.uk
4,3
Excellent
46 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Many thanks to all the members of your…
Many thanks to all the members of your team who delt with my claim, after a bit of misunderstanding by myself on the policy, your team were professional, informative, helpful, fair & understanding.
29 avril 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning
Thank you for the 5 star review.
We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
Very easy to claim online
Very easy to claim online. Processed and paid in a couple of weeks.
1 mai 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning
Thank you for the 5 star review, we appreciate your comments and pleased that you were happy with our service
Kind regards
The Pet Claims Team
Réponse de Corinium Insurance Services
Good Morning Bev
Thank you for the 5 star review, we appreciate your comments.
Kind regards
The Pet Claims Team
Cant complain when the money comes…
Cant complain when the money comes through. Only missing 1 star as the payment took a while.
17 avril 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning
Thank you for your 4 star review.
We would be happy to review the process that led to your payment taking a while. If you would like to discuss this further so we can look into improvements please do not hesitate to contact us on 01285 626020.
Many Thanks
The Pet Claims Team
Friendly and politeness with concern
They listen to the customer and take you through every step. Friendly and polite they explain things if you are not sure. Also they ask how your pet is doing.
17 avril 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Ms White
Thank you for your 5 star review, we appreciate your nice comments and are happy that you were pleased with your experience.
Kind regards
The Pet Claims Team
Easy to use website.
Easy to use website.
Efficient and updated as to the progress of my claim regularly.
21 avril 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Ms Walker
Thank you for your 5 star review. We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Department
Helpful and compassionate
When the vet noticed suspicious signs of a disease with my dog and wanted to do further investigation the insurance company were so helpful explaining the process of the claim and very compassionate about my dog
20 février 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Mrs Stones,
Thank you for your 5 star review.
We are glad that you have been pleased with our service.
Kind regards
The Pet Claims Team
Easy to use and claim
Easy to use and claim. Extremely helpful staff. Would recommend.
26 février 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning Linda,
Thank you for your 5 star review. We are glad that you have been pleased with your experience.
Kind regards
The Pet Claims Team
ABSOLUTELY BRILLIENT!!!!
Well what can i say about Corinium except outstanding. I have had pet insurance for many many years as my pets are my family. I as you can imagine have had dealing with many other pet insurance companies and Corinium by far for my pets needs and my reassurance have excelled. They continue not to disappoint and believe me my pet had a back accident which lead into 1000s and Corinium have not questioned nor unendated me with calls , Questions etc. Thank you so much for all your help you have and continue to give and a special thank s from my furry pooch Xena .
24 novembre 2025
Avis spontané
Réponse de Corinium Insurance Services
Good Morning Terry
Many thanks for your 5 star review, we really appreciate your comments.
Kind regards
The Pet Claims Team
Excellent service
13 février 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning Andrew
Thank you for your 5 star review. We are pleased that you have been happy with our service.
Kind regards
Lewis
Headline cover doesn’t match payout
We had a Lifetime policy with Corinium. After emergency treatment and euthanasia of our dog, we claimed £848.89. £5.60 was paid.
Euthanasia and cremation costs were excluded under the policy wording. The claim was handled by Trent-Services and underwritten by Watford Insurance Company Europe Limited.
The Financial Ombudsman agreed the exclusion applied. I’d strongly advise reading the full exclusions carefully, especially around end-of-life costs, before purchasing.
17 février 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Mr Berrill
We’re very sorry to hear about your loss and appreciate you taking the time to share your experience. We understand how difficult this time can be, and we aim to handle every claim with care and sensitivity.
In this case, the claim was assessed in line with the policy terms and conditions, which exclude euthanasia and cremation costs. This position was also independently reviewed and upheld by the Financial Ombudsman Service.
We recognise how important it is for customers to fully understand what is and isn’t covered when choosing a policy. We always encourage customers to carefully review the policy wording and welcome any questions before purchase, so they can select the level of cover that best meets their needs.
If you would like to discuss your claim further, please feel free to contact us directly and we will do our best to assist.
Kind regards
The Pet Claims Team
Good customer service
Good customer service
Could always speak to someone if I needed to and the service was very efficient.
22 janvier 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Ms Hassell
Thank you for your 5 star review.
We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
Claim moving int9 new year
My claim was handled promptly. As my claim moved from one year into the next I was a little confused when part of it was seemingly rejected. The call handler explained it well and I was satisfied immediately.
21 janvier 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Mr McNeil
Thank you for your 5 star review.
We are pleased that we were able to explain the situation and you were happy with our service.
Kind regards
The Pet Claims Team
Great service
Great service, easy online form to complete and great customer service when I rang with the initial questions. Thank you for my two payments, my fur baby’s treatment continues but hopefully we can get him better sooner rather than later 🙏
2 février 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning Susie
Thank you for your 5 star review.
We are happy that you have been pleased with our service for your claim and subsequent payments.
Kind regards
The Pet Claims Team
Alfie the Beagle
Both my dogs are insured through Corinium.When I needed to make a claim for Alfie the beagle who needed surgery Corinium were just fantastic.My claim was dealt with quickly.Phone calls are always answered by extremely helpful staff.
Great faultless customer service.
7 janvier 2026
Avis spontané
Réponse de Corinium Insurance Services
Dear Ms Williams
Thank you for your 5 star review, we are pleased that you were happy with our service.
Kind regards
The Pet Claims Team
Easy claim process and customer service…
Easy claim process and customer service is just amazing.
31 janvier 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning
Thank you for the 5 star review.
We are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
Réponse de Corinium Insurance Services
Good Morning Dawn
Thank you for your 5 star review, we are pleased that you have been happy with our service.
Kind regards
The Pet Claims Team
We have been using Corinium for a…
We have been using Corinium for a number of years, and they have always been helpful, kind and courteous when making a claim for our Springer Spaniel Marvin
21 janvier 2026
Avis spontané
Réponse de Corinium Insurance Services
Good Morning Nigel
Thank you for the 5 star review, we are pleased that you are happy with our service.
Kind regards
The Pet Claims Team
Everything was smooth
Everything was smooth. I had to make two claims sadly, vets did the first one. And I did the second one. Both times, the processing was quick. I wish I had done the claim myself and saved £35! First payment was prompt (too prompt in fact, when we had to go back due to infection, vets charged £20 for continuation because they had closed the claim as payment has been made)
Second payment was in a reasonable time frame.
17 décembre 2025
Avis spontané
Réponse de Corinium Insurance Services
Dear Mrs Gautam
Thank you for the 5 star review, we are pleased that you are happy with our service and turnaround times for your claims.
Kind regards
The Pet Claims Department
Claim process easy to set up online
Claim process easy to set up online. Communication is clear and precise by email and text. I would highly recommend Corinium Pet Insurance.
4 décembre 2025
Avis spontané
Réponse de Corinium Insurance Services
Good Afternoon
Thank you for your 5 star review, we are pleased that you are happy with our service.
Kind regards
The Pet Claims Team
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