Cubitt & West Avis 

We asked if an administration fee could be wavered as we thought it was excessive to jasmine and thought this comment at the end of her email was totally unnecessary "If you were not happy with your rent due date this should have been something discussed before move in.".....not very good!

Back in May we wanted to purchase a property through Cubitt & West in Pulborough, Unfortunately we were pipped at the post by another purchaser. We did say to Kevin Taft that should the property come back onto the market please would he be kind enough to let us know.

Eight weeks later and true to his word Kevin emailed to advise that the property we had wanted was unexpectedly coming back onto the market and would we still like to have a viewing.

We jumped at the chance and Kevin who was very accommodating moved his diary around in order that we could be the first people to view the property the following afternoon.

Upon viewing the property we submitted an offer which was accepted and we couldn't be happier.

Jo Branch Manager, Kevin and the team went to great lengths to ensure that firstly we secured the property we wanted and secondly that the sales memo and other documentation was completed and sent out the following day.

We couldn't be happier with the service that Jo, Kevin and the team provided. Excellent service right from the get go.
We would definitely recommend Kevin and The Team without hesitation.
Thank you guys, we are looking forward to a speedy completion.

My partner and I have looked at countless houses over the last few months, and Rhys W has been our favourite estate agent by a mile. He was always easy to get hold of, quick to organise viewings, knowledgeable about the houses he showed us and never badgered us for a decision. The properties he showed us were beautiful and appropriate and realistic choices for our needs and wants, and we are so grateful. He allowed us to enjoy the excitement of looking at houses, while minimising the inevitable stress. Thank you Rhys!

My wife and I sold our two-bedroom property in Leatherhead with Cubitt & West, and we couldn't be happier with the service we received. The team was professional throughout, always keeping us updated with prompt communication and even offering helpful guidance while we searched for our next home.

A special thank you to Alia, who made what can often be a stressful selling process feel much more manageable and even enjoyable. We really appreciated all of her support and would highly recommend Cubitt & West to anyone.

Garry Wheeler @ Cubitt & West

Garry was exactly the kind of estate agent you want in your corner when a sale gets complicated. This wasn't a straightforward transaction, it took patience, persistence, and a genuine commitment to getting it over the line and Garry demonstrated all three throughout. He kept communication flowing, managed expectations on all sides and never let momentum drop even when things got difficult. His calm and professional approach made a real difference during what was at times a stressful process. I'd have no hesitation recommending Garry and the team at Cubitt & West to anyone looking to sell in the area.

I cannot recommend Yasmin, Georgia, and the Letting team at Cubitt & West Sutton branch highly enough!

This is my second time working with them. My first experience was excellent - I felt so assured leaving my property with them that I choose them again without hesitation.

Throughout the entire letting process, Yasmin an Georgia have been incredibly responsive and professional. They found great tenants for my property, and have always been quick to respond.

But what truly touched me was how they handled a recent emergency. I accidentally left something important to me in the property after the tenants moved in, I was absolutely devastated. They responded immediately, Georgia went to check the property, and managed to fin it. I honestly can’t express how grateful I am - it meant the world to me.

Their quick response, genuine care, and willingness to go above and beyond are exactly what makes them stand out. If you’re looking for a letting agent who truly looks after both landlords and tenants, they are the ones to go to.

Thank you so much to Julie for her continuous support and communication. Elliot was great and Wayne's help and advice kept us positive and well informed throughout. Really appreciate everything you did, and highly recommend you to anyone we speak to.

Emily Jones has made finding our new home a good experience from the start to picking up our keys up she has been amazing with great guidance and communication she has been a 🌟 thank you Emily

Good estate agents, where very helpful with any queries and always polite and easy to contact. Big thanks to Julie and Emma 😋

Katarina and the team have been incredible through the long and often complicated process of selling our flat in Reigate. They have been patient, and the right amount of flexible yet forceful when needed. They are also fantastic communicators. We got lots of updates when we were on the market and they were super proactive with getting us viewings. Particularly compared to other estate agents we have been with before. Once we were in the process of selling the support didn't stop, it was truly brilliant. We really appreciate all the effort that went into this sale and would 100% recommend them to anyone selling in Reigate!

Katie Sheridan (Chichester branch) and her team were very helpful in guiding us through the process of tenants leaving and marketing for new tenants. They are professional and have expertise in their area which is invaluable to us as first time landlords.

I am disappointed with the property management service I received. As part of the service charge, I understand that an annual property inspection is included. However, when the inspection was due, the agent informed me that they were unable to access the property and asked the tenant to record a video instead.
I do not believe a tenant-recorded video is an adequate substitute for a professional inspection carried out by the agent. The purpose of paying for an inspection service is to have an independent assessment of the property's condition.
I would appreciate an explanation as to why the inspection was not completed by the agent and whether any refund or compensation will be provided for the inspection service that was not delivered.
Overall, I am dissatisfied with the handling of this matter and hope the company will improve its service in the future.

We have been dealing with a lovely lady called Lilly Palmer, we are in the process of relocating from East Sussex to Hampshire, and selling our flat to my brother. Lilly has been super responsive with emails, always happy to talk on the phone and when our mortgage advisor let us down with linking us up with their solicitors, Lilly was quick to act and hook us up with their in house solicitors and mortgage advisors so we didn't loose our dream house.

Big thank you to Jaz, Zoe, Julie and Samira from the Portsmouth branch. Couldn’t have asked for a smoother house sale from these ladies. A stressful time made a lot easier. Communication and updates great and reassurance provided at all times. Thank you so much ladies for supporting in the transition to our dream home

Big thank you to Jaz, Zoe, Julie and Samira from the Portsmouth branch. Couldn’t have asked for a smoother house sale from these ladies. A stressful time made a lot easier. Communication and updates great and reassurance provided at all times. Thank you so much ladies for supporting in the transition to our dream home

Jo and the team were excellent in communicating regularly with the purchase of my property which could have been very stressful for me in my circumstances . Nothing was too much trouble and all my questions were answered promptly . Thank you for making try buying process a seamless approach - would definitely recommend
Thank you Michele

Thomas Goodchild did an excellent job mediating between myself and a difficult tenant as they were leaving the property. He was very prompt in dealing with all email correspondence and also telephone calls. I was especially pleased with the contractual advice that he provided.

Excellent experience, agents listened well to what we were looking for. It was a very pernal approach and they would only offer viewings for houses that really matched our criteria. Alia was also really kind and available to arrange viewings at very short notice.

The experience of dealing with this firm was great in every way possible. After our dreadful experience with another letting firm in the area, it was a question of 'chalk and cheese'. The letting team of Ciaron and Ava in their Brighton, Lewis Road letting branch, was exemplary in every possible way. They both responded clearly to our many questions. Nothing was too much trouble for them. They made our letting process a pleasure. As I am writing this review for 'Trustpilot' the only negative thought I have is their star grading system where five stars is the highest one can go. If I were able I would go way beyond the five stars. A massive 'Thank you' to both Ciaron and Ava. The firm of Cubitt and West has wonderful reviews on 'Trustpilot' and those reviews are entirely merited.