Fuel card became inactive due to non use. A quick phone to customer services was answered immediately by Dani who had issue resolved in less than a minute. Apart from the quick professional solution,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Had the absolute pleasure of dealing with a lovely girl called Olivia , she was more than happy to help me with my problem and went above and beyond to come with a solution I was happy with! Honestly... Voir plus
Niamh Murray is a great representative of D.C.I. I contacted D.C.I. today on behalf of my company, and Niamh answered my call. Niamh is a very professional, courteous and helpful individual, which m... Voir plus
L'entreprise a répondu
I had a courtesy call from Linda Barrett as i have retired and will no longer require the use of my DCI card, Im foud her to be courteous,polite and efficient with my situation My experince with... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de carburant
- aussi dans
- Fournisseur de carburant diesel
- Service de paiement
- Services aux entreprises
À propos de DCI Radius
Écrit par l'entreprise
Coordonnées de contact
4,6
Excellent
1 k avis
Demande des avis aux clients
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Great customer service
Was dealing with Cian over phone and Email about an issue on my account and he sorted it straight away. Top class customer service.
2 avril 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
DCI is a robbery company
DCI is a robbery company, they over charge all the time, at the pump was 1.75, they charged 1.89 even 2.21... card maintenance fees, I had cards with them, not any more.
better to go with petrol station cards, no extra costs
19 mars 2026
Avis spontané
Réponse de DCI Radius
Dear Customer, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Despite us operating in a very transitory marketplace this is uncommon. We are struggling to find your account on our system, Can you please forward your account number and name on the account to our team at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible
Kind Regards,
Radius Business Solutions (Ireland) Limited
First Class Customer Service
Daniel was very quick and efficient in resolving my query making it straightforward and stress free. A very pleasant gentleman, thank you, Daniel!
30 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Lizzie, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
Cian in customer service was very…
Cian in customer service was very helpful and professional. He helped me setting the limits and that was very helpful and was very efficient and quick
20 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Santosh thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Réponse de DCI Radius
Hi Jenny, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
Ethically questionable pricing practices
I was charged €60 fee for a €49 direct debit that did not go through. When the direct debit did not go through I was sent an email with a link for the payment and I made the payment promptly. My bank charged me €10 for the failed direct debit. I called raduis to inquire about the €60 fee as I was not aware that they charge me for the missed direct debit and I thought it was unreasonable as the €60 fee is €11 more than the amount I was supposed to pay, that is a whooping 122% more than the original fee!! If the bank could charge me €10 why should they charge me €60? that is too commercially agressive and profit-focused to the detriment of customers in these diffucult times !!
26 mars 2026
Avis spontané
Réponse de DCI Radius
Dear Mzingaye, we are sorry to hear about the experience you have received. We are struggling to find your account on our system, Can you please forward your account number and name on the account to our team at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Great customer service received from…
Great customer service received from Niamh. Very informative and helpful.
24 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Brian, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Absolutely spot on Dani was genuinely…
Absolutely spot on Dani was genuinely brilliant he helped me step by step setting up my cards top job Dani thanks so much
Ian
20 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Ian, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Excellent service from Cian
Excellent service from Cian , very helpful and polite 10 out of 10 👏👏👏👏
19 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Nathan, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Thank you Cian.
Thank you..
Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no pressure, and the setup process was quick and smooth. Since signing up, managing fuel expenses has been much easier and more cost-effective.
19 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Christy, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Customer service its great
Customer service its great , especially Cian who was very helpful
20 février 2026
Avis spontané
Réponse de DCI Radius
Hi Izabela, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
This company only knows how to charge…
This company only knows how to charge customers fees; I do not recommend this company to anyone.
18 mars 2026
Avis spontané
Réponse de DCI Radius
Dear Elton, we are sorry to hear about the experience you have received. A full list of fees are available on our website in our Terms & Conditions section. Should you need further assistance or have any queries regarding charges, you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Réponse de DCI Radius
Hi Pauline, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Beware price per litre increases on DCI one each week
Beware that with the DCI one card they increase there prices each week and they expect you to ring them EACH WEEK to request a reduction. If not, the price will creep up. Found out the hard way last week when the charge was €2.38 per litre incl of VAT. Also, the message sent each week quotes the price excluding VAT so the final price is plus another 23%!! Don't get burnt as they is how they make the money and of course promise you when you sign up that this wont happen. No recourse when complained to DCI customer service.
6 mars 2026
Avis spontané
Réponse de DCI Radius
Dear Customer, We are sorry to hear about the experience you have received. We would like the opportunity to investigate your query further however we are unable to locate your account. Please could you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Dani was fantastic to deal with
Dani was fantastic to deal with, and had my issue sorted out super quick. Thank you Dani, super service
12 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Tracey, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Hidden charges when closing account
Held a company account with Radius for 3 years with 20 users. We also hold accounts with other companies. Radius pricing was always miles off their competitors, so we took the decision to cancel the account as it was rarely used.
Radius made the account closing process very cumbersome and difficult. We were due a refund, so they added bogus hidden charges to try to claw back they amount they were due to pay. Poor response to email and phone communication to get the issue rectified.
Finally get it sorted and 1 week afterwards we get an invoice for a 'Account Review Fee'.
Poor customer service and unbecoming behavior for a company of this size, obviously they don't like to close accounts!
11 mars 2026
Avis spontané
Réponse de DCI Radius
Dear Emmet, we are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further; there are no charges associated with account closures. A full list of Charges are listed on our website - https://www.radius.com/en-ie/fuel-cards/term-conditions/
Should you need further assistance, you can email us at customerservices.DCI@Radius.com . We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Great service.
Great service.
Incredibly helpful and knowledgeable. Rochelle explained everything throughly while guiding me through the process.
Thank you
9 mars 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was very helpful
Rochelle was very helpful, friendly and knowledgeable.
9 mars 2026
Avis spontané
Réponse de DCI Radius
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was my call assisted
Rochelle was my call assisted. She was engaging, friendly and helpful in my query.
Nice to speak to helpful person at a call centre.
D
9 mars 2026
Avis spontané
Réponse de DCI Radius
Good Morning Des, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Had to ring Radius about my card not…
Had to ring Radius about my card not working and got through to Rochelle,
An absolute delight to deal with, very pleasant and lovely to deal with but also fantastically efficient, listened, asked what she needed to know and has the issue sorted immediately, and then offered to set it up so i wouldnt have this issue again, fantastic service provided by her
3 mars 2026
Avis spontané
Réponse de DCI Radius
Hi Derek, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
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