Reported breakdown to Green Flag. Egertons contacted me within 5minutes after reporting the breakdown giving me an estimated time of arrival which he met. I explained what had happened he checked the... Voir plus
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Lisez les avis des autres
Poor driver awareness. As I was approaching to cross a road in Gorton on Fri 16th Oct the driver pulled forward right in front of me, cutting me off and forcing me to stop and walk around the back of... Voir plus
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Had a brilliant experience with Egertons last week! It's never nice to breakdown but everything was very efficient and smooth from booking the collection to dropping my car (and me!) back home. Tony... Voir plus
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Excellent roadside help from Matt Matt from Egerton Garage came out to assist me with a coolant leak and was absolutely brilliant. My Porsche was leaking coolant near Macclesfield Forest. He really... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.
Coordonnées de contact
Royaume-Uni
- egertonsrecovery.com
4,2
Bien
211 avis
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Shocking experience
I had a car trailer stolen from Northamptonshire that was recovered by Thames Valley Police and taken to the Baynards Green depot Oxfordshire.
Due to work commitments and not currently having a tow vehicle I was unable to collect for 21 days.
I was informed that I had to pay £685 release fee which they dropped to £504
Considering at no point before this was I informed of being responsible for any costs.
I also tried calling the depot directly on 10+ occasions with no answer and with the opening hours of 9-4 Monday to Friday I was unable to visit.
Considering that it’s my own property, damaged from the theft and cost me £500 I refuse to pay this ridiculous fee for what is my own property
£20+ a day storage for what is just a empty muddy puddle filled yard is a joke
.
I hope that the Police Forces find an alternative company to deal with.
10 décembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Good Morning Tristian,
I understand your frustration about having your trailer stolen and having to pay for someone else's actions.
Police fees are statutory, this is standard with any recovery company regardless of who's fault it is. Secondly, all recovery companies have storage costs. Many vehicles in our depot will be in storage where the driver is not at fault. Regardless of where the fault lies, every vehicle is subject to storage fees. This is standard procedure anywhere.
Regarding being unable to collect because of your work commitments, this is not our fault, its your responsibility to make arrangements for your vehicle.
Our team reduced the costs for you as a gesture of goodwill, we didn't have to do this and could have charged you the full price.
If you wish to discuss the matter further, your welcome to call in and discuss with our team at Head Office so we can explain the process.
I can assure you have not been over charged and Egertons have followed standard procedure on charges for your vehicle.
Flat battery after the freeze.
Having discovered that I had a flat battery in my car and was due to get it to the garage for an MOT I called Green Flag who directed the rescue to Egertons.
The lovely young man who arrived exactly when they said he would was extremely pleasant and had me sorted in no time. I was very impressed by the service from Egertons and would definitely recommend them.
25 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Gill, we really appreciate your feedback, thankyou for taking time to leave us a review.
Kept informed about arrival time and…
Kept informed about arrival time and arrived promptly. Friendly service.
27 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
We are glad you were happy with the experience, thankyou.
My wife was stranded on the motorway…
My wife was stranded on the motorway this afternoon. After calling Green flag It was arranged for Egerton's to retrieve our car and take it to my local gas. The technician Stephen Hill arrived on time ,was polite, efficient, professional and delivered promptly. Thankyou for a great service. Five star.
25 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi James, we will pass on your message to the driver we really appreciate the feedback. Great to hear you were happy with the service :)
Réponse de Egertons Recovery Group
Hello Maryam thanks for your feedback.
Had a flat tyre they was there within…
Had a flat tyre they was there within 20 minutes to take me home. The guy was really nice and friendly and helpful would highly recommend this company and cheap too.very satisfied with the service they gave.
10 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Christopher,
Thanks for taking time to leave your feedback, we are happy to hear you were satisfied with the service. Thankyou.
Battery failure in Oxford
Battery failure in Oxford so requested help via green flag. Egretons were out in 30 mins and the technician was really friendly and helpful and had is going in 5 mins and gave good advice on next steps for premanent fix.
10 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi
Thanks for leaving us a great review!
Very good service
Very good service - came out quickly on a Saturday to restart my car's battery. Very friendly and helpful and got me back on the road asap!
9 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Thanks for providing us with this positive feedback!
Flat battery...
I had left my lights on.. therefore drained the battery. Miles from home, so couldn't call anyone to come and jump start me. Used the Green flag app and within minutes there was an update giving me the name of the company coming out and the estimated time. Next was a phone call from Egertons recovery, giving me an estimated time of arrival. I did feel embarrassed telling them I'd left my lights on...the person on the other end of the phone immediately made me feel at ease, said hopefully we'll give you a jump start and you'll be on
your way. Within 30 minutes the recovery man arrived, my knight in shining armour who within minutes had jump started the car and I was on my way home. Couldn't fault the whole process Egertons were brilliant.
9 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hello!
We are glad to hear you we were able to get your vehicle back up and running quickly. We're always here to help regardless of the circumstances. Thankyou.
Réponse de Egertons Recovery Group
Great to hear ! thankyou!
Brilliant recovery fast and really nice…
Brilliant recovery fast and really nice guy very helpful
1 novembre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Amanda, thankyou for your review! :)
Genuinely friendly and helpful
Egerton’s Recovery were the chosen 3rd party recovery company for Green Flag. They were fantastic, I received text messages confirming the pick up time, and a personal phone call to let me know the pick up was in the way. I had to change the destination garage after making the booking and they were completely happy to accommodate this. Genuinely friendly and helpful. Many thanks.
29 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
hello, we're very pleased to hear you had a good experience. Thankyou for taking time to leave us a review.
Beyond the call of duty service!
Egertons Rhimney
My vehicle is a write off and I called to collect the contents but the vehicle was inaccessible due to a problem beyond anyone's control.
I am disabled and in my vehicle was an important box with emergency medical gear in it.
On hearing this, two of the Edgertons team set too to move the vehicle by hand.
15 minutes of extraordinary effort and they emerged with the bright red box.
It would have been so easy to do nothing
Thanks Guys.
22 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Robin,
This was a breath of fresh air to read, thank you for sharing this review, we will pass it on to our colleague's at the depot.
We are glad you were able to access your contents despite the damage.
Thankyou!
The guy on the breakdown truck was very…
The guy on the breakdown truck was very friendly and quickly got me to Halfords to have a new wheel fitted.
19 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hello, thankyou for the review, we are happy to hear you got your tyre sorted quickly and back on the road.
Friendly, helpful and efficient
I was helped by a really friendly guy who got me on my way, told me what I needed to do from that point on and who sorted my problem as best he could, quickly.
14 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi! Great to hear we were able to assist. Thanks for the feedback.
Carl was excellent 😊
Carl was really friendly and efficient recovering my car that was stranded on the motorway at night. The only reason it is 4 not 5 stars is it would have been even better if the wait time was less.
15 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Amy,
Firstly we apologise that you had to wait a little longer than expected, especially with being on the motorway. We appreciate your honest feedback and can use this to improve our services. Thankyou for taking time to leave us a review.
The man who recovered my car was so…
The man who recovered my car was so lovely. Recovered my car swiftly and took it to where it was needed. Would 100% use again (if needed)
15 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Chloe, thankyou for your comments we are pleased we were able to get your vehicle moved quickly and left you happy with the service.
Really quick
Really quick, very helpful. Highly recommend. Thanks so much.
14 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Amanda,
Thankyou for such positive feedback!
I was stuck down a farm track with a…
I was stuck down a farm track with a flat battery and in a rush to pick my girlfriend up from Manchester airport. The technician came out very quickly, he sorted the battery and had me on my way in no time. Thank you 👍
13 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Damon,
Thanks for the review we are glad we were able to assist you and get your vehicle back on the road quickly so you could continue with your plans with minor delays.
Thanks!
We were attended to by a lovely man who…
We were attended to by a lovely man who did his very best to make sure we and the car were safe and sound he dropped us off at home took the time to put the car were we wanted it, no rushing or hurry nothing was too much trouble, would recommend this company every time
13 octobre 2024
Avis spontané
Réponse de Egertons Recovery Group
Hi Keith,
Thankyou for taking time to leave such a positive review. Great to hear our driver was helpful and made sure your safety was a priority.
Thankyou.
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