I ordered 6 vape pod replacements, 1 vape kit to use the pods with and they send 7 pod replacements instead. I have tried contacting multiple ways to get this remedied the last 1 and a half to 2 weeks... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Made an order, waited five days The number listed on their website, you just get one tick on their WhatsApp. I was given another number. I did get through to them, to which they were... Voir plus
L'entreprise a répondu
Since new management take over there is such a huge improvement, customer service that actually answer and go out their way yo help. Great service fast delivery and great prices. Would highly recommen... Voir plus
L'entreprise a répondu
I struggled with the old management as I had a few issues....since its been taken over by new management I couldn't be happier with how my issue was resolved....i would happily buy from eliquid base a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Eliquid Base
Écrit par l'entreprise
About Us
Welcome to Eliquid Base, your ultimate vaping destination! Whether you're new to vaping or a seasoned enthusiast, we offer a wide range of premium e-liquids and cutting-edge vaping hardware to suit every need. We prioritise customer satisfaction with dedicated support, fast shipping, and exceptional service, ensuring you shop with confidence.
Our Vapes
From beginner-friendly kits to the latest tech innovations, we have it all. Explore our extensive selection of top-quality e-liquids in various brands and flavours, designed to deliver the perfect vaping experience every time.
Our Premium Picks:
We dispatch orders placed by 2:00 PM, Monday to Friday, for same-day dispatch with next-day delivery (excluding weekends and bank holidays).
Join the vaping community with Eliquid Base—your trusted source for innovation, reliability, and care.
Coordonnées de contact
Salford, Royaume-Uni
- 0161-394-1224
- info@eliquidbase.co.uk
- eliquidbase.co.uk
3,1
Moyen
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
AVOID!
AVOID!! Take you money don’t deliver your order and ignore all contact. Fake numbers, emails ignored, WhatsApp ignored. Do not buy from these people you will lose your money for nothing.
9 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
I have been waiting for over six weeks…
I have been waiting for over six weeks for some kind of resolution from this company, I made the order and paid for goods, got an email saying order had been despatched the order didn’t turn up, made contact with customer service team they said they had not got the stock needed to for fill order so could I select something else, I explained that I only use the product that was ordered, so could I please get a refund from them. I have tried so many times to get someone from this company to help me with this issue ! But with not any success . Don’t use them , I am almost £40 out of pocket and no goods for the order this company excepted .
2 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Think twice.
Think twice.
I made an order November 2025. Only part of the order arrived. I have emailed multiple times to request a refund. Initially they responded. They blamed various issues for why they could not refund immediately. They have now stopped responding to all my enquiries. I can only assume that they do not intend to make a refund. If feels like a kind of theft.
In summary, find another provider, don't use this lot.
I am pleased to say that this issue has been resolved. It seems that ownership has changed and the new lot are much more responsive.
12 décembre 2025
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Service gone down hill dramatically
Starting dealing with this company about 2 years ago and they were pretty good, quick delivery and any problems, like flavour out of stock they would Whatsapp you and offer alternatives. Last twice I have dealt with them though, absolutely shocking. Last time my delivery took over a month to arrive and they just would not respond to emails, WhatsApp's or calls. Decided to give them another chance last week incase it was a Royal Mail problem and ordered 3 x 25K Hayati units in mint. Order arrived as 6 Mr Blue refills, obviously someone else's order. Tried calling, put the phone down, Whatsapped pictures to show I had the wrong items. Ignored. Emailed 4 times only to get a standard reply that they've sent me request to the team. What does that even mean? Wont even acknowledge their error or respond. Really not sure how they are still in business to be honest and I will not use them again.
15 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
They are absolutely a nightmare
They are absolutely a nightmare! I have spent so much money on a purchase which has never been even sent out! 😣They ignore all messages and emails, and they don’t answer any phone calls!! Bank couldn’t help as it was an online debit card transaction so no protection… extremely disappointed THEY ARE SCAMMING people!!!!
Be aware and dont purchase from them 🙏🙏
29 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Unfulfilled order
I have ordered two e cigarettes and spare tips. Only one was sent. They do not respond to the phone number indicated on website or email address. The number indicated changed as well after a couple of weeks. AVOID
20 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
This company is useless
This company is useless, ordered my usual vape liquid, didn't arrive until nearly two weeks, and when it arrived they sent the wrong product, sent many messages and phone calls to no response
3 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Awful
Awful! None existent customer service. Have ordered a few times, recieved orders wrong and the last order was over two weeks and not dispatched. Avoid if I were you.
19 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very poor service
Very poor service. Never received my full order. One of the item was missing. Contacted customer service but they never posted the missing item. Also the vape i bought from them, its worked only a month now its totally dead. Not buying anything from them anymore
11 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Amazing shop
Amazing shop, superb range of vapping goods all at great prices with quick delivery
18 juin 2026
Avis spontané
Réponse de Eliquid Base
Hi there,
Thank you so much for the fantastic review! We are thrilled to hear that you are enjoying our wide range of vaping goods, great prices, and quick delivery times.
Feedback like yours means a lot to us.
AVOID AT A COSTS!!
UPDATED AS YOU ASKED FOR MORE INFO. The same info you are asking over and over and sending same crap emails for 7 months now. You have my details. You have my money. I have no product or refund!!!!!!!!!!
AVOID AT A COSTS!!! Don’t deliver. Ni refund!! Ordered over 8 months ago. No delivery. Keep getting emails saying will get a refund. Still nothing ! Time for small claims court. Disgusting customer service.
7 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Still not received my parcel
Still not received my parcel. Ordered on the 2nd of June. It’s now the 5th of July and still no sign of my parcel. They put the wrong address on it which makes no sense because I can see that I gave them the correct details. Utterly shocked by the customer service. Borderline impossible for you to get a response for them. Takes a week for them to reply to emails. And no one answers the phone. Improve your customer service!!!
5 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Réponse de Eliquid Base
Hi there,
Thank you so much for the great feedback! We are delighted to hear you are happy with the product and our quick delivery.
We truly appreciate your support and look forward to serving you again soon.
Scam shop..be aware anything u buy from…
Scam shop..be aware anything u buy from here not gona be delivered and no refund will be made stay away scam shop
1 juillet 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
Very good range of products and clear…
Very good range of products and clear updates on every order ive done gast delivery too
1 juillet 2026
Avis spontané
Réponse de Eliquid Base
Thank you so much for the wonderful feedback! We are delighted to hear you are pleased with our product range, order updates, and fast delivery times.
We truly appreciate your support and look forward to serving you again soon.
Excellent company
Cheapest I could find, excellent quality products and very fast delivery. Faultless
8 juin 2026
Avis spontané
Réponse de Eliquid Base
Hi there,
Thank you so much for the wonderful feedback! We are absolutely thrilled to hear that you found our prices to be the best and that you are happy with the quality of our products and our fast delivery.
We truly appreciate your support and look forward to serving you again soon.
Great service was shipped within 2…
Great service was shipped within 2 days! Great customer service would highly recommend and will be re ordering again!
27 juin 2026
Avis spontané
Réponse de Eliquid Base
Thank you so much for your wonderful review! We are absolutely delighted to hear that you experienced great customer service and fast shipping times.
We truly appreciate your high recommendation and look forward to welcoming you back on your next order!
Very fast delivery thankyou
Very fast delivery thankyou
Super price,and brilliant all round.
10 out of 10.
1 juin 2026
Avis spontané
Réponse de Eliquid Base
Thank you so much for the wonderful 10 out of 10 review! We are absolutely delighted to hear that you experienced fast delivery, great pricing, and a brilliant all-round service.
We truly appreciate your support and look forward to serving you again soon.
This is a great company a smooth …
This is a great company a smooth process from buying to receiving
30 juin 2026
Avis spontané
Réponse de Eliquid Base
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you had a smooth experience with us from start to finish, from placing your order to receiving your items.
We truly appreciate your support and look forward to serving you again soon.
Disgusting service...order placed on…
Disgusting service...order placed on 28th Jan, no product, have given plenty of time to reply, been requesting a refund since April/May with no acceptable response. I have been more than accommodating to the issues this company have had but I am extremely frustrated now and just want my money back
29 juin 2026
Avis spontané
Réponse de Eliquid Base
Please accept our sincere apologies for any trouble or frustration you have experienced with your order. We want to inform you that E-liquid Base is now under completely new management, and our absolute top priority is resolving all outstanding issues and fixing our customer service. To help us make this right immediately, please reply to our email with your order number and the details of your query. Once received, our new team will investigate your case as a matter of urgency and get back to you with a swift resolution.
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