Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
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Lisez les avis des autres
I rang this morning worried that the car dealership I have with EmaC shut without warning and what would happen to the car servicing plan I took out? Would all be lost ???? I spoke to a lovely lady... Voir plus
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They would not repair surface scratches to an alloy wheel, stating that the wheel appeared to bring showing signs of corrosion, however on taking the car to my local Audi dealership they informed me t... Voir plus
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Rang and spoke to Kay to find out when I would be receiving my refund for my cancelled service plan. She answered all my questions perfectly and let me know how much my refund was and approximately wh... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Ashford Stephen Eagell for the third…
Ashford Stephen Eagell for the third year running mess up my audio system.
As well as not advising the hybrid battery failed on each service!
They don’t reply to emails or phone calls.
Staff change every time I’ve been there
Avoid
17 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Sam,
I'm very sorry to hear that you are having issues with your vehicle following you going to Ashford Steven Eagell. As EMaC are your service plan administrator, we would not be able to advise on this unfortunately as your review is directed towards the branch specifically.
We would advise that you reach out to the branch to address any concerns that you may have.
Kind Regards,
James at EMaC
When I contacted the company I was able…
When I contacted the company I was able to talk with an operator who immediately identified the correct way to solve my request. I was kept informed and had a very pleasant experience
5 mai 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Got through quickly and was dealt with…
Got through quickly and was dealt with very professionally. Extremely helpful
5 mai 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
EMAC very reliable and customer service…
EMAC very reliable and customer service is first class. Never had a problem with them.
24 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Pattie,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Biggest con company going
Biggest con company going, paid in over £3,000 and the first time we try and claim on it cause our car broke down they refused to pay out, making up the excuse that's it's our fault the car broke because we didn't get it serviced.HOWEVER the part in the car that broke was buried deep in the engine and WASN'T a serviceable part. We have spoken to a solicitor and taken it to the ombudsman, avoid these jokers at all cost.
9 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Phillip,
Thank you for reaching out to us. We're truly sorry to hear that your experience as an EMaC Plan holder hasn’t met your expectations.
We understand that you remain dissatisfied however, can see that your concerns have been carefully reviewed through our complaints process.
We’ve provided our final response and guidance on the next steps available should you feel unsatisfied with the outcome. We kindly encourage you to refer to the advice we’ve shared for further assistance.
Please don’t hesitate to get in touch if you need any clarification or additional support.
Kind regards,
James at EMaC
I rang to cancel the service policy
I rang to cancel the service policy, as I had changed my car with the Mazda dealership, Jason gave excellent service and explained the cancellation process clearly to me. I’m very happy with the service he provided and the courteous way it was handled. Thank you.
30 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Emma,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Have a 3 year service plan with Emac…
Have a 3 year service plan with Emac and needed to change the bank details. Spoke to Daniel who was helpful and got it sorted very quickly. Thank you.
1 mai 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Pitcher,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cancellation
Just a quick phone call the guy was very helpful cancelled my policy and issued a refund which I received 3 days later . Impressed with his service
28 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Lorna,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Enjoyable experience
friendly staff that gave good and clear advise and got things sorted quickly
17 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Petra,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
This company and warranty are a scam…
This company and warranty are a scam beware when sold the warranty was sold everything mechanical is covered however took my car to the Mercedes dealers to be told the EGR valve needed replacing which was 830 pounds to repair EMAC declined to pay for this saying this is not covered . My niece also took out this warranty and was told the same thing when she had a mechanical issue with her car. I would like to know what is covered. Called the company to be told they understood my frustration will be cancelling the warranty please be aware
30 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Harbajan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation resulting in multiple negative reviews being left.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Pathetic service
Pathetic service, where I needed to cancel my 3 year service contract due to ill health and now unable to drive the new toyota that I purchased only 12 months ago.
When I contacted Emac to cancel the contract I was informed that there were cancellation charges, totalling 122 pounds, which included 66 pounds for roadside assistance, which I had been informed was free of charge for 3 years this when I bought the new car last year.
I disputed this but Emac will not accept this which is unacceptable as Toyota were las year and currently giving people 3 years free roadside assistane for the same car as what I bought last year.
29 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Geoff,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Called up to cancel my service plan as…
Called up to cancel my service plan as advised by my local Drive dealership, due to them not being able to see my service plan on the website! So they set up a new plan at a higher rate each month! I could have just gone ahead and done this via email, but decided I wanted to speak to someone first, I got through to Matt, who after explaining my dilemma to him, he told me I didn’t need to cancel and set up a new plan and he called the dealership on my behalf to explain this. All they needed to do was confirm via email to EMac that I have change dealership. All is sorted with one phone call and no extra cost to myself. Thank you Matt for your time and your great customer service.
30 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Margaret,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Super helpful and efficient
Super helpful and efficient. Annoyingly forgot the name of the person who helped me
30 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Andrew,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Tom,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Decided to trade in my BMW for a…
Decided to trade in my BMW for a different make. I had emac service plan for my old car which couldn't be transferred to the new one as it was a different make.
I rang emac and they advised I would get a refund which I'd get on a couple of days.
No fuss, no messing about, just straight to the point service which was sorted in minutes. Thank you to Jason at Emac
29 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning David,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Refund after selling car.
Jason made it quick and easy to cancel my service plan and get a refund after selling my car. Thank you.
29 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Peter,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Was really help full spoke to Jason who…
Was really help full spoke to Jason who was helpful to change my debit
29 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Colin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great customer service
Great customer service - Jason was very helpful on the phone to sort out a direct debit issue for me
29 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Tommy,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good company
As I had changed my car I wanted to close my previous Service plan. I rang up and asked could the outstanding balance be refunded to me, I was told this could take up to 28 days but actually happened in 2 days. I also wanted a statement of account and this was provided separately but on the same date that I requested it. From my dealings with EMaC I’ve had a good experience so far. 
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Peter,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I initially had issues with this…
I initially had issues with this company as I was being sent around in circles getting nowhere which became very frustrating, but once being put through to Holly, everything became 10 times easier and all matters were resolved very quickly
Thank you Holly
16 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Brad,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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