EMaC Ltd Avis 6 898

After years of service decided to terminate contract (Due to third party dissatisfaction) - process could not have been more simple.
Thank you
Maddy21

I was sold a service plan by Toyota to get service done when service is due. When I went to them, I was asked to pay as I did not have enough funds to service my car.

Why didn’t they tell me this when I bought the plan that I’ll need certain amount in the plan, they just wanted to sell it and don’t think of the whole picture.

When I called them twice, each time got a different answer as it seems they all read different manuals.

Would not recommend them.

Very helpful customer service. Started cancellation process as we're having another car.
Sent me an email confirmation so I know that I have done it.
Brilliant lovely lady.

Spoke to one of the advisors and got instant helpful advice that sorted out the issue I had

I used EMac for my new Mini for 6 years. Now sold and terminating my agreement was easy. Will definitely use EMac again for my new car.

Had to cancel a service plan and start a new one. The one had was specific to a certain car franchise, and as I have moved area the nearest garage to me was King's Lynn 2.5 hours away. My plan was cancelled immediately and a new service plan set up to a new garage in my town.

Hi regarding the eMac car plan we have 2 plans
body and cosmetic
tyres and wheels

When purchasing or car we were asked by our sales man if we would be interested in this care care plans
Our first question regarding the plans was where we live is there a garage/bodyshop athortised
To carry out the work as we live Shetland he said o yes they would have it in place instead of going and asking the question
So we agreed on taking both
Plans
So contacting eMac regarding a scratch on the bonnet and a scuff on da wheel
Spending a lot of time which took about hour and a half to take photos when u don’t have that time to spare and not great on technology nor interested in it
I think if I knew the procedure I wouldn’t of bothered with it
But we got there
To be told that it would have to go to Aberdeen for the inspection and the work to be cared out
Thankfully it was at the garage we bought it from
So at a cost of £500 return trip
Hire of a car while ours was in da body shop
To be told that the scratch was to big and needed a bonnet respray which was not covered on the plan
Contacting the bodyshop
They had been asked to just polish the bonnet and all they got from the company was £20 to polish it
We had already done that
They did sort the wheel
Just before leaving for out trip there was another wheel that had a bit of corrosion
We asked the bodyshop to check it out while we were there they contacted eMac to be told that it would need to be done on another claim
I am gone to my local citizen advice awaiting to hear back from them
Helena

Terrible experience start to finish for cosmetic body and alloy repair plan:

When I bought my car from motorpoint, I decided to get the EMaC extra alloy and cosmetic car repair plan. It sounded great when it was described to me, they'll come out and fix any scratches or alloys on your car. Sounded great and hassle free.

So after six month and it built up a few minor scratches on four areas of the car, I decided to use the cosmetic repair I'd paid £499 for. I filled out the form and they sent it to a cosmetic repairer called Revive. I sent pictures of all areas, all of which were very minor and the largest scratch was 5cm and the most scratches on one panel totalled 8cm. Revive then told EMaC that an area was excluded as over 20cm and offered to have one of the sections done privately by them instead. They decided this based on some initial photos I sent. Therefore I challenged this and sent in some more photos literally with me holding a measuring tape next to the largest scratches clearly showing 5cm and 3cm.

I had no reply for a week so I chased revive and EMaC. Revive said it was all EMaC's decision and were no help. Even though revive had excluded the area.Therefore I went back to EMaC with photos again proving the areas were well below their 20cm exclusion, even when added up on any one panel. I ALSO asked them twice to send someone out to inspect any part of the car as I'm confident all areas are minor and cumulative totals are well below 20cm. Then believe or not, EMaC emailed me back and excluded ALL the panels that revive didn't even exclude. So they aren't even in agreement. I honestly think they exclude whatever they feel like as EMaC and revive couldn't even agree on it. Also they didn't offer to send someone out to inspect even though I was confident the work was minor and challenged it. Do not work with any of these companies.

After weeks and a lot of emails and wasted time, I finally cancelled the policy and lost over a hundred pounds. This was all for MINOR scratches that I proved with a measuring tape are well under 20cm per panel and even offered for them to come out twice if they weren't sure. Lots of emails to prove.

Finally I asked them to put it to their official complaints process but they didn't even respond.

DO NOT USE.

An absolute rubbish company.
Based on my personal experience don't west your money. You'll loose all of your money and your time and you'll get nothing, absolutely nothing except headache.

Be aware of this robber company!
I am extremely disappointed I have paid £1000 but when we need repairs of 3cm and 10cm scratch they asked 5 times photos and hours of westing time wich if I take to garage probably cost me £50-£100. But they rejected to repair. Just nonsense excuses! 2 other friends has the same experience. Please this is a scam company do not trust them and don't west your money and your time.
Shame on you Emac! You're robber.

I have had an extremely poor experience with Emac Cosmetic Repair for the second consecutive year relating to my GLA.
In the first year, I had to repeatedly chase for the repair work to be completed due to staffing shortages which I believe the hire a third party to do the work. This year’s experience has been even more disappointing. I submitted the required photos over six weeks ago and received no response. Despite making several follow‑up calls to understand why I had not been contacted, there was no progress.
I eventually sourced a direct contact number myself and spoke with a team leader. Within ten minutes of that call, I received an email from the third party advising that my claim had been rejected.
When I reviewed the email nothing on it made sense and clearly had been closed as the case was open for too long.
When I called back to escalate the issue, I was informed that I would need to restart the entire process.
Considering the cosmetic repair plan cost me over £800, I find this completely unacceptable. The service has been stressful, poorly managed, and represents very poor value for money. In hindsight, I regret purchasing the plan. I contacted the garage who sold me the plan and straight away said "Its Nothing to do with us". Poor customer service , poor escalation I regret purchasing the policy.

I had a 3-year pre-paid service plan for my car through a Nissan dealership. Unfortunately, my car had a forced early retirement after having just one service completed through the plan. I asked EMAC to cancel the service plan, and explained why this was necessary. Within 4 working days, the agreed refund was debited into my bank account. A straight forward transaction without any fuss - nice and easy. Just as I like it. Well done EMAC.

I have a cosmetic plan with EMaC, requested a visit for someone to come and take a look at a few marks on the paint.
First repairer rejected it immediately, didn't hear anything after that.
I called up two weeks later and was told that they would give the job to a different repairer.
I haven't heard from them and it's been 9 days now.
I called yesterday and was told someone would call me back but no one did.
I'm now on the phone being told that I'll definitely get a call back today.
A claim shouldn't require this many phone calls and this much of my time.
I shouldn't have to be constantly chasing this up.

Edit: I did not get a call back on that day.
Called up again the following day and was told I'll definitely hear back today. I also had the call passed directly on to 'smart repairs', who didn't answer.

Edit 2: Just got off the phone with smart repairs. They have said they haven't received a claim from EMaC.

Buying my Kia sportage 4/5th year service plan was very straightforward and I’d advise anyone who’s thinking about it to go ahead.

Called today to query my plan. Was assisted by Daniel who was very polite and knowledgeable.
My issue was resolved
5 ⭐ ⭐ ⭐ ⭐ ⭐ for Daniel

I discovered that I was still paying for a service plan for a car I hadn’t owned for over 13 months, in addition to a service plan for my current car.
I spoke with Jason who was extremely helpful and managed to sort out the issue for me . Jason was very polite and courteous, as well as being helpful. He explained that he was cancel the plan for the car I no longer owned and ensure a refund would be issued to me for the full amount owed to me.
Thank you Jason.

Have called this company a couple of times and been dealt with politely. No problems so far so will give them 5⭐️

West of money!!!!!!!
3 year plan, only claim once the job was done and look horrible and the next claims been rejected
Never ever totally unprofessional
Customer service unable to give you any answer

I contacted the company to cancel a service plan with request for refund if due. Call was answered by Georgina in a pleasant and calm manner.
Georgina advised me with regards to my request and my call was completed within 5 minutes.
An easy call with a kind and helpful human being at the other end.

Very good service explained all details I needed to know