Appalling customer service journey from start to finish, purchased the cosmetics maintaince plan through Honda. Complaints process has finally and rightly upheld and agreed to carry out work on small... Voir plus
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Lisez les avis des autres
Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
L'entreprise a répondu
I rang this morning worried that the car dealership I have with EmaC shut without warning and what would happen to the car servicing plan I took out? Would all be lost ???? I spoke to a lovely lady... Voir plus
L'entreprise a répondu
Rang and spoke to Kay to find out when I would be receiving my refund for my cancelled service plan. She answered all my questions perfectly and let me know how much my refund was and approximately wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very good service explained all details…
Very good service explained all details I needed to know
18 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Stephen,
Many thanks for your review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful response
Kay was very helpful in resolving a problem made by the garage. She was understanding and courteous . Made the experience of dealing with Emac a pleasure.
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Martin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful in resolving query
Needed to confirm some info/account details with Emac and both members of staff I spoke to helped resolve my queries.
Very helpful, UK centre. Didn't have to wait long to be able to speak to someone.
16 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Skydivawrl,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Pleasantly surprised.
I had a service plan that I had purchased through MG York coming up 4 years ago. While I was trying to book my car in for its last service of the 4 year plan I was astounded to find out that the MG garage was no longer a MG garage and were not able to honour the service plan.
I was told it was done through EMaC and was expecting to have a right battle on my hands and be left out of pocket and not able to afford to get my car serviced.
The lady I spoke to was super helpful and made the stressful situation much better. Being able to understand her too was refreshing!
I told her I was unable to travel 60miles to go to a specific dealer that would honour the service plan and therefore wanted to cancel my policy.
I got no arguments or excuses to stop me cancelling and it was promptly dealt with and apologies given (even though it wasn’t their fault) she even phoned the ex MG garage to tell them that I was cancelling my policy.
All in all very pleased with the service.
17 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Laura,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great very pleasant and helpful…
Great very pleasant and helpful resolved my enquiry
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service
Great service with a problem I had lady on phone was very helpful
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mr T,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I had a eMac service plan with Nissan…
I had a eMac service plan with Nissan Desira , due to my ongoing health problems and not driving much I decided to cancel the plan and it was dealt with efficiently and In a very appropriate and respectful manner
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mr Bales,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very good service.
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Sandeep,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Helpful efficient staff
I telephoned today regarding my enquiry regarding direct debit payments and spoke to Jack who was really helpful, polite and efficient. He dealt with my situation and explained the process and had no problem repeating certain matters so I fully understood. Thanks Jack, EMac gave great customer service.
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Catherine,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
This is the fifth service plan
This is the fifth service plan I have had with EMAC and my dealings with them have been dealt with perfectly thanks. I recently changed vehicles and the credit transferred to the new plan was one payment short due to cross over of dates etc. I rang today to ask for the payment to be refunded which was done there and then. I didn’t catch the chaps name which is a shame as he was pleasant, polite and very helpful. A credit to your company. Many thanks.
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Julie,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Quick resolution
Easy to get in contact with, resolve the questions / requests really quickly can't ask for more than that.
20 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Stephen,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service
Excellent service, they answered all my questions quickly and politely. It was great having all 4 years of service for £20/month.
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mark,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
I too have cancelled my policy
I too have cancelled my policy. Bought the the car from The Trade centre uk and a fault came on the dash..EMac has refused to pay as they say it’s ware and tare….when I bought the car the sales person told me the warranty would cover everything….any part of a car can be down to ware and tare, won’t be buying my next car from The Trade centre uk next time.
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Edward,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation resulting in multiple negative reviews being left.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Bought cosmetic repair cover
Bought cosmetic repair cover. . Got a scratch on the lower part of my Hyundai bumper and customer services say it’s not covered even though it states my bumper is covered. Also I wanted a small scratch on my door trim to be repaired.
Once again they say it’s not covered even though. It seems to me if it’s not metal they say it’s not covered. Most modern cars have plastic bumpers and trims all over them as part of light weighting and protection. This policy is as good as a scam. Both of my issues could be repaired by simple application of paint. I am not asking for a new part or even dent removal.
DONT BUY THIS COVER. ITS A RIP OFF
15 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Robert,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
DO NOT WASTE YOUR MONEY ON THIS POLICY!!!
We feel we have been missold this policy which we purchased on 10 January 2026. We applied to get a couple of chips done on an alloy wheel trim which was covered. We also sent photos of two small chips on the bonnet BUT these were rejected as they were 30cm apart!! Apparently the bonnet or boot with the exception of light scratches and stone chips are not included as per the General Exclusions of EMac. We aren't very happy and will be applying for a refund as £650 is certainly not worth paying for something you are not getting. BIG CON!!!😡
16 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Labe,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Your service and customer's…
Your service and customer's satisfaction is perfect and offers a great experience
16 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
It was a pleasure talking to the…
It was a pleasure talking to the representative, it was quick and positive and a good result
Thankyou Emac.
15 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Michael,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
When I eventually got through to an…
When I eventually got through to an agent she was really helpful and efficient. Getting through however takes forever!!
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jim,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with. We'll take your feedback on board about our IVR and seek improvement where we can!
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The staff are very friendly and easy to…
The staff are very friendly and easy to talk to . I will always use them now through my mazda dealer . 5 star service
15 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Stephen,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My service plan was explained to me by…
My service plan was explained to me by Robbie at Evans Halshaw citroen at leeds he made it very clear what the plan covered and i would recomend him to everyone i know " brilliant
13 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mick,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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