Appalling customer service journey from start to finish, purchased the cosmetics maintaince plan through Honda. Complaints process has finally and rightly upheld and agreed to carry out work on small... Voir plus
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Lisez les avis des autres
Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
L'entreprise a répondu
I rang this morning worried that the car dealership I have with EmaC shut without warning and what would happen to the car servicing plan I took out? Would all be lost ???? I spoke to a lovely lady... Voir plus
L'entreprise a répondu
Rang and spoke to Kay to find out when I would be receiving my refund for my cancelled service plan. She answered all my questions perfectly and let me know how much my refund was and approximately wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My service plan was explained to me by…
My service plan was explained to me by Robbie at Evans Halshaw citroen at leeds he made it very clear what the plan covered and i would recomend him to everyone i know " brilliant
13 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Mick,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Changing Payment Method Easy
Helpful advice on how to change my payment method. Confirmation e-mail reassuring
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jan,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The process was very simple and I…
The process was very simple and I received good customer service.
13 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Réponse de EMaC Ltd
Good Afternoon Martin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Excellent service.
Excellent service.
Call was dealt with quickly and efficiently.
13 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon James,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Reg change to private plate
Had to change reg to private plate and agent was very helpful. All good and only needed the one call to achieve what I wanted.
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon David,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Cover
Problem solved quickly and with a minimum of fuss.
Excellent friendly help
13 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Colin,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Réponse de EMaC Ltd
Good Afternoon Dave,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Mini car, customer service
The customer service I received throughout being a part of EMac was very professional very reliable and helped with any queries I had
14 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Paul,
Many thanks for your fantastic review. We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Great professional service
Great professional service
Put at ease straight away because I forgot to change my payment date after starting new job
10 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Gary,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful with my enquiry and had…
Very helpful with my enquiry and had all the answers I needed without any fuss,highly recommended.
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Robin,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Kay was brilliant
Kay was brilliant. I spoke to her on Wednesday and was able to continue my conversation with her on Thursday. My issue was resolved efficiently and with great customer service.
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Karen,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful person
Spoke to a guy called Connor he was understanding and done what I needed with out asking too many questions.,he was understanding and helpful and sorted out what I needed quick and efficiently explaining the time frame very reassuring and supportive throughout the whole conversation. Thank you Connor.
10 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Dawn,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Addey,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I have a cosmetic plan for my car…
I have a cosmetic plan for my car £699.00. I needed an alloy repair for one wheel. The phone lines didn't work. 1 for customers nothing so pressed 2 for dealers and got through. All I've had so far are reference numbers. 48 hours and no date for repair. No explanation to how the system works. So I've issued an ultimatum. It's shocking customer service. I'm going to request a policy refund at Sytner Sheffield.
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jill,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
EMaC respond to customers as quickly as possible and we are currently working through a large number of customer queries received. We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
Excellent experience
I had to deal with this company today and the staff member Mike was brilliant. I threw a lot at him and he took it in his stride. Thanks Mike for a great experience
10 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Chris,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
My query regarding an issue with a DD…
My query regarding an issue with a DD payment was dealt with extremely efficiently and quickly .
Excellent.
10 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning John,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Wendy,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Quick and simple
Quick and simple. The person answered all my questions with ease.
10 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I rang Emac regarding my service policy…
I rang Emac regarding my service policy and the advisor was friendly, professional and knowledgeable. Great customer service.
9 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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