Appalling customer service journey from start to finish, purchased the cosmetics maintaince plan through Honda. Complaints process has finally and rightly upheld and agreed to carry out work on small... Voir plus
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Lisez les avis des autres
Have been with EMaC Ltd for 8 years and have had excellent service throughout. As my car was written off, my existing policy has been cancelled and a new one taken out for current vehicle. The lady... Voir plus
L'entreprise a répondu
I rang this morning worried that the car dealership I have with EmaC shut without warning and what would happen to the car servicing plan I took out? Would all be lost ???? I spoke to a lovely lady... Voir plus
L'entreprise a répondu
Rang and spoke to Kay to find out when I would be receiving my refund for my cancelled service plan. She answered all my questions perfectly and let me know how much my refund was and approximately wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Coordonnées de contact
EMaC House, Southmere Court, CW1 6GU, Crewe, Royaume-Uni
- 0330
- support@emac.co.uk
- emac.co.uk
4,5
Excellent
7 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I contacted Emac over a current plan…
I contacted Emac over a current plan that I have with them and the customer service was brilliant give me all the information I needed.
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Terrible company
Terrible been paying for a car warranty for life for over 3 years. My car broken down and I called and said they can’t help me. £33.20 a month for three years and they can’t help. Paying for a service I am not getting absolute joke.
9 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Tracey,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Ok service/ product
The concept of the business is a good idea.. however it’s been a spotty experience. I wasn’t made aware of the premiums going up at 3 years and I have a 4 year lease. The direct debit stopped, we complained and the direct debit was reinstated, however that also failed. Took my care in for it 6 monthly service and though the plan was £150 in credit I was told I would still need to pay as there was an issue with the plan. I had to wait at the dealer will I fixed the issue before I could take the car. Meh 🫤
24 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
If you are able to supply us with your plan details directly to complaints@emac.co.uk, we will be more than happy to review with urgent attention.
Kind regards,
James at EMaC
All efficient from booking in to…
All efficient from booking in to service and paying top up. Thanks
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Sharon,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Excellent customer service very…
Excellent customer service very informative and clearly well trained
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jeremy,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Great service reliably delivered.
Great service reliably delivered.
Special mention for Joe - excellent!
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Larry,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Excellent service from David
Excellent service from David, who explained everything so clearly. I am most grateful for all his help
8 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Shirley,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Mr Botting,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Nightmare to cancel!
Well, what a waste of money that was for 12 months!
Anyway, trying to cancel the subscription so it doesn't renew in a week & getting no where fast!
Sent an email towards the end of March - they can't help so early in the process, so they ask me to send another one on 6th April.. why can't they just say: 'noted - it won't renew in April, we'll send confirmation when it's cancelled'... no, that would be too easy, so now I have to chase them to make sure the policy does not renew!
Maybe a comment on here will help get me some response!
7 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jo,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
EMaC respond to customers as quickly as possible and we are currently working through a large number of customer queries received over the bank holiday weekend. We have located your plan and a team of our team will be in contact with you in due course to discuss your query.
Kind regards,
James at EMaC.
“Lifetime warranty” that doesn’t…
“Lifetime warranty” that doesn’t deliver
I’ve had a very disappointing experience with eMac’s so-called lifetime warranty. In reality, it feels largely ineffective when it comes to actually covering the work it promises.
When I tried to make a claim, I was repeatedly passed over to Trade Auto Centre, with no clear ownership of the issue. Communication was poor throughout—I spent a huge amount of time on the phone, often being sent in circles without getting any straight answers.
I was also told that a courtesy car would only be considered if there were at least 6 hours of continuous work carried out—and even then, it wasn’t guaranteed, just a possibility. That’s far from what most customers would expect from a warranty provider.
What made things worse was the pressure to pay thousands of pounds for work that should have been covered under the warranty, based on the issue identified. Instead of support, it felt like the responsibility was being pushed back onto me.
Overall, the process was stressful, time-consuming, and unpleasant to deal with. A warranty should give peace of mind—this did the opposite. I would not recommend relying on it.
7 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Disgusted
I used the EMAC Toyota service plan for 3 years and my local told me that there was still a £100 credit on my account but they were unable to tranfer this to my new Toyota. I therefore applied to cancel the plan and received a 50 pence refund.
3 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good afternoon K Ridley,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your policy to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
A very pleasant experience
A very pleasant experience. Friendly and courteous.
2 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
I called to cancel a service agreement…
I called to cancel a service agreement as I am changing my car. My issue was dealt with courteously and efficiently. My only problem was getting past the automated switchboard which didn't seem to recognise the options it was asking me to enter. It took a while.
31 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Gareth,
Many thanks for your review – we are delighted you are happy with the service we have provided you with. We'll take your feedback on board and seek to improve our processes!
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Friendly customer service
I have to say these guys are great at customer service. I had to pay off my plan and there was a hiccup around the payment system going down but they were really friendly and helpful.
31 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Karen,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Exceptional customer service
Exceptional customer service. I called to sort my direct debit out and change a few personal details, they couldn’t do enough to help. All sorted super quickly with a professional and friendly manner
1 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Shannon,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
The member of staff that was very…
The member of staff that was very helpful and the information provided was helpful
1 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jamie,
Many thanks for your review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Excellent service today
Excellent service today
Very considerate and professional member of the team organised a cancellation to my policy .
I felt heard and dealt with promptly and efficiently .
Great telephone experience
19 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Jasmine,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Don’t waste your money. Terrible product
Waste of money ! I bought the EMacs cosmetic repair plan as an optional add on to my new car in 2024. I hadn’t needed to use this until this weekend when I got a stone flicked up by the car ahead of me on the M25. The stone grazed the top surface of my bonnet , scratching the clear coat and slightly grazing the black paint underneath. The damage was a scratch about 1.5 cm long, which on closer inspection was 4 smaller scratches, each about 3mm by 1mm. I applied to eMacs for a professional repair, filling in the on line form, and uploading the required photos. I received a rejection less than 48 hours later, but the email told me to contact eMacs for the reason. I did this, and was told the damage wasn’t covered because due to the location and severity, I’d need a full bonnet respray. This was quite preposterous, so after a full and frank discussion about the misleading nature of the insurance doc ( scratches less than 30cm, surface scratches and stone chips are all valid claims) I asked for a refund, which was given pro rata. I’ve subsequently repaired the scratch myself using Tcut, McGuire’s fine rubbing compound and a small dot of onyx black paint. Don’t waste your money on this product. If I can repair what they can’t, you can too
1 avril 2026
Avis spontané
Réponse de EMaC Ltd
Good Afternoon Allan,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation. We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry.
We have been able to locate your plan, we will review your account and be in touch.
Kind regards,
James at EMaC
Réponse de EMaC Ltd
Good Morning Stuart,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
Very helpful
Very helpful, excellent knowledge and explanation that was easy to understand, solved my query easily and reassured me about the product. Very happy with service, Thank you
31 mars 2026
Avis spontané
Réponse de EMaC Ltd
Good Morning Ann,
Many thanks for your fantastic review – we are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future, please do not hesitate to contact us.
Kind regards,
James at EMaC
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