Emblemboutique Avis 

First time shopping at Emblem Boutique. Store offers a variety of items and fabrics. Excited for my jumpsuit to arrive. Purchase was easy, checkout was fast, site is user friendly. Thank you

Zero stars! My purchase proved exceptionally disappointing. The 2 items bore little resemblance to their online depiction, featuring poor fabric quality and inaccurate sizing. The subsequent return process was deliberately difficili; despite providing all requested documentation and explanations, I was instructed to pay for shipping to an unlisted UK address, identified online as a clothes donation center, while the company's official US addresses (in San Francisco) were deemed invalid for returns (there is no mention of any UK address in their website)
This experience strongly suggests deceptive business practices.
Stay away from this company!

This is about customer service, which at this is awesome. I reached out with concerns about delivery times as I need the dress for a wedding. I received a response in under 24 hrs. I also received an update from them as soon as it was actually shipped. I’m very impressed with that turn around time. I have not received my clothes yet but they have been shipped. I will update upon receipt and review of the items.

Horrible experience! Do not purchase from this company. They make the return process unnecessarily difficult and do not provide a return shipping label.

The dresses appear to be drop-shipped from SHEIN/Temu, despite being marketed as “boutique” items. Shortly after purchasing my dress, I found the exact same dress on SHEIN for a third of the price. When my dress arrived, the quality was extremely poor—the stitching was sloppy, the material felt cheap, and it looked NOTHING like the dress advertised on their website.

I strongly recommend saving your money and purchasing directly from a reputable retailer instead.

Wow….had I known that the “ money back guarantee “ and easy returns within 30 were true…I would say try ordering from them!
The dress I received was AWFUL 1970’s polyester material and color didn’t even look like photo!
Worst scam company I’ve ever dealt with…
Do a favor and DO NOT ORDER FROM THIS SCAM CO.

Extremely disappointing experience — buyer beware.

I ordered three dresses on June 7 after seeing that the company had an SFO address, which gave me some confidence that I would at least receive reasonable customer service and have some recourse if there were problems. Unfortunately, that assumption could not have been more wrong.

The order finally arrived on June 21 after an unnecessarily long and unclear delivery timeline. The material was extremely inferior, and the fitting was nowhere close to what was represented. I immediately initiated a return.

That is when the real nightmare began.

The return policies they actually enforced were completely different from what was represented on their website. I was told that I would have to pay international return shipping, and that the items had to physically reach their international return address within 30 days of international delivery, despite their website stating a 60-day return window. Even more absurdly, I was warned that if the package was delayed in customs or held for duties, they could simply refuse to process my refund because it might miss their arbitrary deadline.

I also repeatedly tried to get an explanation for why the sizing and fit were so far off from what was promised. No meaningful response.

So here I am: three dresses that I cannot wear, roughly $200+ wasted, and a return process designed with enough loopholes that the customer is left carrying all the risk.

And now, after this entire experience, they have the audacity to ask me to post a positive review for “505 feedback.”

Absolutely not.

I would strongly caution anyone considering ordering from Emblem to read the fine print very carefully and not assume that having an SFO address means you will receive local customer service or protection. My experience has been the complete opposite. Poor quality, inaccurate sizing, misleading return expectations, and virtually no accountability when you try to resolve the problem.

A company should earn a positive review through the quality of its products and customer service — not ask customers to manufacture one after a bad experience.

I recently ordered two items from Emblem Boutique, and unfortunately, neither fit—one was too small and the other too large. Attempting to initiate a return has been extremely frustrating. I have sent more than five emails requesting return instructions and have included all requested photos, yet I have not received any response.

According to Emblem Boutique’s website, returns are intended to be “easy and hassle-free,” supported by a 60‑day return policy. My items meet all stated requirements:
* Items are unused, unwashed, and in original condition.
* All tags and packaging are intact.
* Proof of purchase was provided in my initial email.

Their website states that customers need only email support with an order number and reason for return, and that their team will provide instructions. Despite following these steps, I have not received any guidance on how or where to return the items.

Additionally, the website promises a response within 24 hours. I have yet to receive any communication at all.

Based on my experience, I cannot recommend purchasing from this site.

Website is misleading. It looks like a US company but returns have to go to the UK, which is prohibitively expensive. They offered a 15% refund until I told them that I was going to write a review. At that point they offered me 50%. Don’t waste your money or time with them.

I purchased a dress for my daughter's wedding. It took forever to ship to me, way longer than it should have, over two months! The picture shown on the website was a completely different dress than what I received. The material was completely different as was the pattern and texture of the dress. I immediately contacted the company. Every response to my request to return for a refund was to offer a discount for my next order. They refused to give me return information until I threatened to turn them into the Better Business Bureau. Even then, I was sent a "form" to fill out and I had to send it back and pay for the return shipping myself. Still waiting on a refund!

Super easy to navigate and such cute clothes!

Do not order from them! I ordered a dress that was too big and it took forever to receive the item I needed for an event. I initiated a return by email to them and they wanted photos of me wearing the item, the size tag inside garment that was non existent but the sales tag was on it with the name Emblem. The dress was weirdly proportioned and they keep repeating that I need to take a photo while wearing it. I’m NOT doing that. They also wanted me to measure the item and send them the length, waist size etc…what?! The dress has not been worn and I’m going in week 2 of trying to return for a refund!

DO NOT BUY FROM EMBLEMBOUTIQUE!
The dress was delivered. The sizing is not accurate. I ordered a L but it was so small I could not get it over my head. The measurements of the dress do not match their size chart. I wanted to either get a refund or exchange for a Larger size. I got the runaround from customer service with several unusual requests such as send a picture of you wearing it. I finally met the requirements to get a refund. The next day I got an email that said it was too late to get a refund. DO NOT BUY FROM EMBLEMBOUTIQUE!

Zero stars. Please don't order from this company. They are not based in the US as their website states and returns are not easy as their website states. This is a scam company. They sent the wrong item and won't pay return shipping. They want me to send it to the UK at my expense. Nothing but run around trying to get a refund. They simply are thieves. Shipped by Yun Express if that tells you anything.

Buyer Beware! If you need to return an item you will need to ship it to their warehouse in the United Kingdom and pay for the return shipping! Their website does not disclose this anywhere but actually says their warehouse is in San Francisco leading one to think that’s where a return would go. I was trying to return an item and when they told me shipping would be around $30 since I live in the US, I disputed the charge for the dress, got a refund from my credit card company, and still have the dress. I would be happy to return it when Emblem agrees to pay the return shipping.

Omg people please DONT ORDER horrible fabric and customer service only by email they never reply they will not do refunds

There is no store in San Francisco as far as I can tell. The merchandise is very cheap and comes from China. The merchandise is not as described. One dress was described as button up but there were no buttons, only painted on images of buttons. One dress ended up being the same dress I had ordered from Temu for less than half the price. I repeatedly requested a return address but only got the runaround. They send stock emails that never answer my question even though I have sent them what they asked for. This is fraud in my opinion. This has been going on since June and it is now August.
I called Capital One and they are going to try and get my money back.

The item I received was not what was pictured on the website. The dress shown on the site had a sheer embroidered pattern over a satiny liner material, while the dress I received was a single layer of fabric with a floral pattern printed on it. The dress was also much smaller than the dimensions advertised on the website. The company did offer to let me return the dress for a return, but the cost of shipping it to the UK makes it not worth it. I will be thrifting the dress instead hoping someone can make use of it.

I normally do not post negative reviews, but I wish I had done more research on this company before ordering from them. Amazon has been my trusted online retail merchant, but I wanted to give the "little guy" a chance. This company is not what it seems. I also experienced a bait and switch scenario. The dress I received did not look like the one on their website, and the packaging does not even look like the ones on their website either. Despite their messaging, there is no customer service representative available; look at their website-there's no phone number to call! They ship from China but expect returns to go to the U.K! WARNING: DO NOT ORDER FROM THIS ONLINE RETAILER UNLESS YOU WANT TO WASTE YOUR MONEY!

Long shipping time, I ordered wrong size and had to really complain asking g for “hassle-free” return. In the end I was offered another product in a more correct size but what I really wanted was my money back.