Tester pack, everything tastes atrocious, almost like petroleum chemicals, price was also abhorrent, macros are dubious and nowhere near the standard of 0.2 g protein per cal. Both bad tasting and bad... Voir plus
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Hands down the best customer service, super helpful, friendly, and genuinely care about their customers. Their Protein Isolate is by far one of the best I’ve tried: tastes incredible, mixes perfectly,... Voir plus
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The product is good but if you can reduce the sweetness of banana flavour or I would say on each flavour would taste better. Its too sweet and sometimes hard to finish.
L'entreprise a répondu
Emrald Lab’s sweetness rating is clearly biased, whoever made the chart must have a high sweet tooth tolerance (a child may have rated it, who knows?) Anywaysssss... My first ever purchase was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Emrald Labs is an Australian based and owned company that was founded in early 2018. The company was created to produce health, sports, and well-being supplements. Good ingredients and information are the bedrock of our brand. We wanted to answer the concerns of our customers by offering something more. Supplements that provide the solutions that they promise. We believe that people are smart enough to discern what is beneficial and what isn’t if you provide them the tools to do so. Our promise to our customers is to listen and act, always practicing with integrity.
Coordonnées de contact
3,3
Moyen
53 avis
A répondu à 100 % de ses avis négatifs
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Great products and customer service
Have been buying the same products for a while now. Greens is great and creatine.
Flavours are great.
Customer service is great.
Had an issue with an item they were quick to reply and sent out the same item same day and express shipping.
Very helpful
2 août 2025
Avis spontané
Réponse de Emrald Labs
Thank you so much for your kind words! We’re thrilled to hear you’ve been loving the products — especially the Greens and Creatine — and that our customer service team was able to support you quickly when needed.
We truly appreciate your continued support and look forward to keeping you stocked with your favourites!
Emrald Labs Team
The sweetness on the vanilla iso zero…
The sweetness on the vanilla iso zero is wild. I tried cutting the sweetness adding stuff like cottage cheese and peanut butter. It got better but the after flavour is still super strong. Definitely not a three grade in the sweetness meter.
I still have 50 serves to go and I’m regretting about listening to the sales guy and not going for my usual.
27 juillet 2025
Avis spontané
Réponse de Emrald Labs
Hi there,
Thanks for the feedback on the Vanilla ISO Zero.
We totally get that sweetness levels can be a bit subjective — what tastes smooth and subtle to one person might come across as overpowering to someone else. While this particular formula is known for being ultra-clean and naturally sweetened, we understand it's not always the perfect fit for every palate.
Our team always aims to match customers with the best product based on what’s shared in-store, but taste is personal, and sometimes it takes a few tries to find the right fit.
Appreciate you giving it a go.
– The Elite Supps Team 💪
Try samples before you buy a full packet on a salesperson recommendation
Just bought this as I was pushed the product by the guy in the store (Top Ryde)
Boy do I wish I had read reviews before.
The store person pushed for this product a d recommended the golden ice cream flavour.
It was sweet (but ok lets say sweetness is subjective) - but now I feel sick (for a lack of a better word) and bloated and have an awful after taste in my mouth.
15 juillet 2025
Avis spontané
Réponse de Emrald Labs
Hey Jerome
Thank you for taking the time to share your experience, and we're genuinely sorry to hear that the product didn’t sit well with you.
Taste and ingredient sensitivities can definitely vary from person to person, and we're sorry to hear it made you feel unwell.
Emrald Labs Team
Extremely sweet and artificial!
Saw it at the shops and the guy pushed it as one of his favourites so ended buying a pack of the peanut butter choc as a replacement for my True Protein, same flavour, that I had ran out of. What a big regret!!! It tastes soooo sweet and artificial. I do love a sweet but this is unbearable. Very sad that I’ve spent 80dollars for all to go to waste as I can’t tolerate the taste. Also not disclaimed where they source they protein from?
18 juin 2025
Avis spontané
Réponse de Emrald Labs
Hey Ana
Thank you so much for taking the time to leave your feedback — we genuinely appreciate it, even when it’s not the experience we aim to deliver.
We’re really sorry to hear that the Peanut Butter Choc protein didn’t meet your expectations, especially after switching from a product you were already familiar with. Taste can definitely be quite personal, and we understand how disappointing it is when something doesn’t work out, particularly after investing in a full-size tub.
We completely understand your concern about sourcing. As each of our products is manufactured using various ingredients, it can be challenging to include a single source on our packaging — but we’re always happy to provide more details if you’d like to reach out directly.
Thanks so much
Emrald Labs Team
I bought a packet of vanilla creme…
I bought a packet of vanilla creme protein powder as I run out of my usual brand, it was recommended by the seller at the supplement shop! And OMG it’s so unbearable how sweet it it’s! Whoever rate it 3 stars has no idea, and I love sweet… the taste would be so much better if it was way less sweet… the other think is, it has 3x more fat than my usual protein… so I really regret buying it without researching well first
13 juin 2025
Avis spontané
Réponse de Emrald Labs
Hey Marcela
Thank you so much for sharing your feedback — we're genuinely sorry to hear that the Vanilla Crème protein didn’t live up to your expectations.
We completely understand how disappointing it can be when a new product doesn’t suit your taste, especially when it was recommended in-store and you were hoping for something similar to your usual brand. While many people do enjoy a sweeter profile, we know it's not for everyone — and your comment is incredibly helpful for us to pass on to our product team.
Regarding the fat content, that’s a great observation. Each product does vary slightly in its nutritional profile depending on the formula, and we always recommend checking the nutrition panel to make sure it aligns with your goals. That said, we totally understand how easy it is to make a quick purchase when you're out of your regular option!
If you’d be open to it, we’d love to help you find an alternative that’s more in line with what you’re used to — whether that’s a lighter-tasting option or something closer in macros. Please feel free to reach out to us anytime.
Emrald Labs Team
Great customer service, and products
I spoke with someone named Ainsley, and she was super helpful with an issue I had with a product. She was kind, helpful and prompt in her responses. Other than the issue I had with the product, it has been a great product. Did exactly what I hoped it would. I bought the creatinine HCL and the l glutamine and I look forward to trying more products from this brand.
Again, great customer service.
8 mai 2025
Avis spontané
Réponse de Emrald Labs
Hi Jess
Thank you so much for your fantastic review! We’re thrilled to hear that Ainsley was able to help with your issue and that you had such a positive experience with her. We always aim to provide top notch customer service, and it’s wonderful to know that it made a difference for you. We're also glad that the Creatine HCL and L-Glutamine are working as you hoped!
We look forward to you trying more of our products in the future. Thanks again for sharing your feedback, and we’re here if you ever need any assistance! 😊
Upset stomach
Just started using your Amino plus, so too early to rate benefits. My only gripe is that it upsets my stomach. Is this the EAA's, the additives or are some flavours better than others. Currently using the Grape.
2 mai 2025
Avis spontané
Réponse de Emrald Labs
Hi Steve
Thank you for your review! We're glad to hear you've started using our Amino+. We understand that stomach sensitivity can sometimes happen, and we’re sorry to hear it’s affecting you. The EAA’s or additives could be the cause, and some flavours may be gentler on the stomach than others. Grape has a stronger taste, so you might want to try a different flavour to see if that helps.
If the issue persists, we’d recommend reaching out to our customer service team for personalised advice. We appreciate your feedback and hope you start seeing the benefits soon! 😊
I would give a zero rating if possible
I would give a zero rating if possible. I purchased a variety pack of six for $30, with flavours in big photos advertised on the package, flavours I liked the sound of. In very tiny writing it says flavours may vary. Doesn’t say what those varied flavours were. I open the pack to find 2 flavours I was looking forward to trying missing, and two other flavours in its place. One of them Lime, which is not only a flavour I do not like in any other foods so fairly sure I wouldn’t like it as a protein flavour in my protein pancakes I’m making.
I write to the company with a complaint and get told sorry not compensating you. I respond with a further complaint and that I’m wanting just the Lime replaced they come back with a $15 voucher forcing me to buy more of their product to fix up a very POOR advertising/packaging issues.
I’ve yet to try the product but based on their very poor customer service, poor responses and what appears to be money and profit based responses to a $5 sachet has turned me off this product.
Don’t recommend this product to first time buyers, unless you’re prepared to waste your money.
Blah blah blah at your well scripted replies of nothingness. You forgot to mention you also cancelled the useless voucher in your response below. Just suck it up and admit failure on your end. “Ainslie” said the matter was closed in the last email and wouldn’t be responding further so please stop. This is my place to share my POOR experience with this company.
23 avril 2025
Avis spontané
Réponse de Emrald Labs
Hi Kelly,
We’re truly sorry to hear that you were disappointed with your recent purchase and the service you received. We understand your frustration, especially as someone new to the world of protein powders and health products — and we regret that this experience did not meet your expectations.
Our variety packs are designed to offer a mix of flavours based on current stock availability, which is why we note on the packaging and online that flavours may vary. That said, we understand this information may not have been clear enough during your instore experience.
While we did offer a goodwill voucher in an attempt to find a middle ground, we acknowledge that this didn’t meet your expectations.
We’re sorry again that this situation left you feeling unheard, and we wish you all the best on your health and wellness journey.
Emrald Labs 💚
Incorrect sweetness scale
Emrald Lab’s sweetness rating is clearly biased, whoever made the chart must have a high sweet tooth tolerance (a child may have rated it, who knows?)
Anywaysssss...
My first ever purchase was the vanilla creme flavoured protein powder, its quite sweet despite being on a scale of 3. However if this flavour tastes delicious I can't wait to try the others.
(I'm so glad I didn't get the caramel)
8 avril 2025
Avis spontané
Réponse de Emrald Labs
Hi Ters
Thank you for your thoughtful 4 star review! We appreciate your feedback on the sweetness rating, and we’ll definitely take that into consideration. We’re happy to hear that you enjoyed the vanilla crème flavour and are excited to try the other options! 😊
Thanks again for your support, and enjoy your next purchases! 💚
NMN scoop doesn’t work out
I just feel for the price that I’ve never been able to get 40 serves with that mini scoop. I measure completely and I only get about 30. That’s if there’s a scoop inside. It’s so expensive and I’m a single mum. I’d really like some advice here. The product I’m talking about is NMN
9 mars 2025
Avis spontané
Réponse de Emrald Labs
Hi there! Thanks for sharing your feedback, and we completely understand your concerns. We’re really sorry to hear you’re not getting the expected number of serves. The scoop size can sometimes vary a little depending on the product, but we’d love to help you make the most out of it.
We recommend checking the serving size instructions on the packaging to ensure it's being measured correctly, as NMN can sometimes settle during transit. If you’re still having trouble or if the scoop is missing, please reach out to us directly at info@emraldlabs.com so we can assist further. We definitely want to make sure you're getting value for your money, especially with everything you’ve mentioned.
Thanks again, and we’re here to help! 💪
Emerald labs is the best
Emerald labs is the best! Best service experience whenever there’s an issue I’ve made it’s fixed within the hour. The team is always super helpful and very responsive. The products are like no others. The pre shred (my fav) is incredible, the flavours are amazing- I drink mine every morning and my next order to stock up is always delivered right on time. Thanks team, keep up your amazing work 💞
26 février 2025
Avis spontané
Réponse de Emrald Labs
Hi Jas,
Wow! Thank you so much for your kind words and amazing review! We’re so happy to hear that you love our products and that our team has been able to provide you with amazing service.
Pre Shred is definitely a fan favourite, and we love that it’s part of your daily routine! We truly appreciate your support and can’t wait to get your next order to you right on time.
Thanks again for being such a valued part of our community! 💪✨
Great to deal with
Great customer service, prompt processing of my order and excellent products!
15 janvier 2025
Avis spontané
Réponse de Emrald Labs
Hi Dave
Thank you for your fantastic 5 star review! 🌟 We're so glad you enjoyed our customer service, quick order processing, and excellent products. Your support means everything to us, and we can't wait to see you again soon! 💪😊
Ruby from Emrald Labs 💚
Great customer service with great products
Great customer service with quick and efficient responses. I had a query with my order and not only was it resolved but it was done in a manner that gave me great assurance. In this case it was providing a missing item with express shipping.
Thank you team. Well recommended and love your products A+
13 janvier 2025
Avis spontané
Réponse de Emrald Labs
Hi there Andrew
Thank you so much for your kind words and for taking the time to leave this review! We're thrilled to hear that our customer service team could resolve your issue quickly and efficiently, and that you're happy with the result. Your satisfaction means the world to us, and we truly appreciate your support.
We’re so glad to hear you're loving our products, and we can't wait to see you again soon. Thanks for recommending us! A+ for you too! 😊
Emrald Labs Team 💚
Swapped and never return
I recently swapped from another brand to Emrald Labs and I love the quality of the product. Already start feeling the diff results compared to the old products. Big fan of mango so mango crème is defo my go to! Can use it in my smoothies and cupcakes! All in all! Love it!
1 décembre 2024
Avis spontané
Réponse de Emrald Labs
Hi Eugene
Thank you so much for your amazing 5 star review! 🌟 We're thrilled to hear that you've made the switch to Emrald Labs and are already noticing a difference in the results. 💪
Mango Crème is such a fantastic choice (we're big fans too!), and it’s great to know you're enjoying its versatility in smoothies and even cupcakes - delicious and creative! 🍹🧁
Your support means the world to us, and we’re so glad to be a part of your journey. If there’s anything else we can do for you, don’t hesitate to reach out.
Thanks again for being a fan! 😊
Salted caramel is way too sweet
Salted caramel is way too sweet. I can barely eat / drink - even when mixed in with oats. The sweetness almost makes me gag. I’ve had other salted caramel protein powders that have the right balance. This doesn’t. Unfortunately brought 2.2kg!!!
8 novembre 2024
Avis spontané
Réponse de Emrald Labs
Hi there Jaimi,
Thank you for reaching out, and I’m sorry to hear the Salted Caramel flavour of our protein isn’t to your taste. Could you let us know if you purchased this directly from us or through a stockist? We tried to locate your order in our system but couldn’t find any records. 😢
We encourage you to contact us directly via email, live chat, or phone so we can assist you ASAP and work to resolve any issues. We’d be happy to make this right for you. 😊
Looking forward to hearing from you!
Ainsley from Emrald Labs 💚
Disappointing taste and service
I wanted to try this brand to see what their unflavored whey protein was like. When I first tasted it, it had a sweet taste almost like sugar. I thought I had the wrong product! This was unlike any other WPI I have tasted before and was most unpleasant. I thought for sure it must have some sugar additive. So I wrote the company only to get mixed messages about other artificial sugar additive in other products. In the end, they explained that the sugary taste was from the lactose. When I mentioned that this was unlike any other product I had tasted and I was disappointed and would prefer a refund, they said no, so this product is not a satisfaction guaranteed product. They will not give you your money back if you don’t like it. So I am stuck with almost a kilo of this rubbish.I would find it hard to recommend this product when there are other better unflavored WPI‘s on the market such as NOW and Switch. This product is not recommended and neither is their service.
1 novembre 2024
Avis spontané
Réponse de Emrald Labs
Hi Perry
Thank you for trying our whey protein and for taking the time to share your thoughts with us. I’m sorry to hear that the product did not meet your expectations and understand your concerns about the taste.
Our unflavoured whey protein is indeed a blend of 80% whey protein concentrate (WPC) and 20% whey protein isolate (WPC). It is not a 100% WPI as you mentioned in your review. This blend naturally contains lactose, which can give a slightly sweet taste, even though we don’t add any sweeteners to the unflavoured version.
While we don’t offer refunds for opened products, we do have a 5 scoop guarantee, allowing customers to try and return products they’re not fully satisfied with for a flavour exchange. However, as you mentioned, you avoid artificial sweeteners, which are present in our flavoured options, limiting us from offering a flavour swap in this case.
Thank you.
Ainsley Emrald Labs 💚
I have been using this product for a…
I have been using this product for a while now and it really does what they say. I make the mixture up and have on my breakfast cereal, reduces the craving for extra snacks
16 octobre 2024
Avis spontané
Réponse de Emrald Labs
Hi John
Thank you so much for your 5 star review! We're thrilled to hear that the product is working so well for you and helping to curb those snack cravings. Adding it to your breakfast cereal is such a great idea! We appreciate your support and are glad you're enjoying the benefits. If you ever have any questions, feel free to reach out!
Emrald Labs 💚
Amazing customer service
Love the products! Customer service above and beyond expectations
13 octobre 2024
Avis spontané
Réponse de Emrald Labs
Hi Bonita
Thank you for your amazing review! We're so happy to hear you love the products and that our customer service exceeded your expectations. We truly value your support and are always here to help whenever you need it!
Emrald Labs 💚
Amazing products
I am absolutely OBSESSED with Emrald Labs products! I’ve been using them for a while now, and I can’t get enough! They’re affordable, taste amazing, but I just wish they had their own store - I hate waiting for my supplements! 😩🥺😅
2 octobre 2024
Avis spontané
Réponse de Emrald Labs
Hi Claire
We LOVE your energy! 😍 Thank you so much for being such a huge fan of our products - we’re thrilled to hear you’re obsessed! Affordable, delicious, and effective is what we aim for, so it’s awesome to know we’re hitting the mark.
As for the store idea, totally hear you! 😊 While we don’t have one just yet, we’ll definitely keep the feedback in mind. Hopefully, we can keep those supplements coming to you as fast as possible in the meantime!
Thanks again for your amazing support!
Ainsley 💚
DO NOT BUY FROM COMPANY
Bought some test boosters from this company, same ingredients i have bought from other companies and this brand has done LITERALLY NOTHING. Normally when using Test boosters you notice the effects but with Emrald labs NOTHING.
1 octobre 2024
Avis spontané
Réponse de Emrald Labs
Hi Zac,
We’re sorry to hear that you didn’t experience the results you were expecting with the test boosters. While many customers have found success with products like Tongkat Ali & Fadogia Agrestis, it's important to note that some individuals may have a resilience to test boosters, which can affect their results. This is a well researched and studied product that we are quite proud of. As we mentioned via email, we recommend giving the product more time as results often take longer than a month to become noticeable. Unfortunately, as per our terms and conditions, we’re unable to offer refunds on opened products. If you have any other concerns or need advice on alternative supplements, feel free to reach out.
Ainsley 💚
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