Jon's response to my query about the need to change my Direct Debit came almost by return email. Octopus provides an immediate and personal answer to individual queries and I find that both professio... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Co-op energy via Octopus has always been good value for us. We are grateful for the options given to us online when the contract ended, and the ability to easily choose the best option, which we have... Voir plus
We have been with Octopus for many years, since they took over Co-Op energy. The prices have always been reasonable, the service fine and the “greenness” pretty good. I have seen interviews with the C... Voir plus
The site was very clear, well laid out and presented, making it so easy to navigate. I had no problems understanding how my accounts were running, or how my bills were calculated. I was informed o... Voir plus
4,8
Excellent
9 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Always good price.
17 avril 2025
Avis spontané
Good communication
Good communication, our meter works well, very pleased with service provided.
16 avril 2025
Avis spontané
Nice and easy and transparent
16 avril 2025
Avis spontané
Poor pensioner
Having had disastrous experiences with other companies, I read reviews of Octopus when transferred from Co-op (excellent company, too) and stayed. Best ever decision. Simple to use, no rubbish, meter reading faultless, changes in tariffs very simple. Perfect.
12 avril 2025
Avis spontané
Great company to use being with them…
Great company to use being with them for years
12 avril 2025
Avis spontané
App easy to use any queries are…
App easy to use any queries are responded to quickly and efficiently
12 avril 2025
Avis spontané
Simple to use
12 avril 2025
Avis spontané
Alway feel that I have the best deal
Always feel that I have the best deal. All the information is there for you to see. The only reason for the 4stars was that I found it difficult to find the change tariff page.
11 avril 2025
Avis spontané
Easy to follow guidance
Easy to follow guidance to enable you to compare tariffs and switch online.
10 avril 2025
Avis spontané
I have been with Octopus Energy/Co-Op…
I have been with Octopus Energy/Co-Op for several years. Their service is impeccable. They are not pushy, they are informative and their pricing is excellent. I would highly recommend
10 avril 2025
Avis spontané
Best energy supplier that Iv ever had
Best energy supplier that Iv ever had
8 avril 2025
Avis spontané
make it clearers what i am currently…
make it clearers what i am currently on; how much i pay & what the switching option will cause to change
7 avril 2025
Avis spontané
Clear and competitive options
Clear and competitive options for online renewal.
4 avril 2025
Avis spontané
Good Tariff
I always get updates from Co-op Octopus and I am very happy with the new tariff I was offered after my 12 month fixed tariff finishes.
3 avril 2025
Avis spontané
Best energy provider
I like how Octopus gives his customers choices of tariffs that sometimes are even cheaper then the actual prices and lets customers modify their Direct debit.
The app is also really useful as it lets me see my consumption in real.time.
2 avril 2025
Avis spontané
Fair price, good service.
I've always found Octopus to be fairly priced, but I've just switched to an ever lower fixed tariff through the website. It took about 30 seconds, everything was clear and easy to understand, didn't have to submit my life history and I'm very happy to be saving roughly £30 a month.
The website and app are easy to use, submitting a meter reading is no problem, all the information you need about your tariff and bill is there and I've never had any issues claiming refunds when my account goes over a certain amount of credit.
I wouldn't hesitate to recommend Octopus to anyone.
2 avril 2025
Avis spontané
quick and easy
Your email set out clearly an explanation of the charges and showed us how to save money. It was completed within five minutes, thank you.
2 avril 2025
Avis spontané
Been with octopus for years and would…
Been with octopus for years and would not change to anyone else
2 avril 2025
Avis spontané
Would like to speak to someone about…
Would like to speak to someone about this changed tariffs.
Will I end up paying more if energy prices go down .
1 avril 2025
Avis spontané
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