Enviox 

Do not purchase.
Quality of ring was decent but then it failed to hold charge. And brand will not refund or exchange without charging more.

Purchased a tracker after seeing a review and website with 14 day guarantee return. Soon after ordering was concerned there was no App associated with the tracker also found out on forums they were scammers. I cancelled the order within 6 hours and then started to try and get a refund. Just not possible the site is set up to force a delivery and not refund. Currently disputing this with my credit card company. This site should be avoided at all costs!

Ordered a digital frame, what arrived had spelling mistakes on the box and was flimsy. I emailed the company to get a return address and over several emails and weeks they have never given it to me, I am now past their 2 week returns even though I emailed on the day it arrived. I have had to file a dispute with my bank.

I brought a record player for my Husband. It wasn’t fit for purpose. I thought I researched a good record player. Turns out it doesn’t play without skipping. The sound quality is bad. The Bluetooth is misleading. I spent £169 on something I can’t use or enjoy. They keep offering a new player, or a £40 refund. I keep asking for a full refund and a returns label as part of their policy (which they don’t adhere to) I feel so annoyed and upset.

DO NOT BUY FROM THIS WEBSITE
I should of looked on here before ordering - big mistake.
Ordered a ring then looked at the reviews and tried to cancel the next day. Was told it was to late and the order had been dispatched. Received the ring quiet a few days later and didnt open as wanted to return. When i emailed to return as asked if i could ask any family any friends if they would like the ring after emailing back and forth telling them i dont want it and can they advise me how to return i was told i would have to pay for shipping costs, substantial customs duties and a 15% refund fee and there would be no refund if the product is damaged during the return process. I will also report to Trading Standards. Do not order anything off this site.

They’re not allowing you to ask for a refund whatsoever. They stop replying. It’s clearly a fraudulent company: DO NOT BUY

Returns are not possible!

Reached out 5 or 6 times after purchasing a ring for my son but who has something already, so simply wished to return it under their 14 days return policy (which is ridiculously short in modern times, anyway). Absolutely no response from customer services, who obviously do not exist or simply do not respond to stop customers returning items. AVOID!!!

I am currently trying to get return address and refund voucher and am repeatedly advised to ' ask friends' about their product which I reported I had bought by mistake.
Not very impressed

These guys are rogue traders - AVOID. I ordered a digital photo frame from them (they also use lenniemart.co.uk and there may be others). It was advertised as a high-tech, high-quality product, and was voted best in class by a so-called tech-comparison website (techlidar.org) that turned out not to be legitimate either and are part of the scam. The techlidar website had a link first to enviox.co.uk, and later to lenniemart.co.uk, which look pretty much identical websites and are both registered to the rogue company behind it all (AEGISTEC LIMITED, Room F103, 449 Chester Road, Manchester, M16 9HA - Companies House # 16486289 - Incorporated on 30 May 2025 - director MR WAH HONG STEPHEN LEE born in 1965 and based in the UK, although mostly controlled by Lin Li Pan based in China with a correspondence address in Hong Kong and born in 1989). When the product arrived (from China) it was immediately clear that it was a low-quality, low-budget product, with a flimsy frame and light scratches on the screen.

I requested a refund from them multiple times, and with the help of Citizens Advice Consumer service, who have reported the company to Trading Standards, I have explained my rights for a full refund to them but to no avail. Despite being a UK-registered company, they are asking me to return the goods to a Chinese address whilst bearing the shipping costs, customs duties, insurance, and a 15% returns processing fee myself. Citizens Advice Consumer service have advised me not to do so, as I will end up paying even more, have no product, and be very unlikely to receive any refund. I have now also reported them to the Advertising Standards Authority. Together we can close these scammers down.

Purchased the ring and then stupidly read the reviews instead of the other way round.
I immediately tried to cancel the order but was asked to wait until I'd atleast seen and used the product. Giving the benefit of the doubt I did as they asked.
First of all it took 3 weeks to arrive.
On opening the package I was immediately disappointed with the colour and texture of this so called smart ring.
The fit, however, was perfect.
On registering the ring and downloading the app I was impressed by the apps content.
That's where the good impression ends.
Tracking my steps.....
The step counter jumped from 850 steps to 3500+ with me actually only completing under 1000.

Tracking my sleep.....
It didn't!
My main reason for buying the ring.

Heartbeat counter...
Seemed right but again it could have been giving me a false reading.

I've contacted this scam company expressing my concerns with a view to returning the thing and receiving my money back.
After already reading reviews regarding refunds.....I won't be holding my breath.

In a nutshell...
I've been scammed.

AVOID AT ALL COSTS.

This is a very honest and true account regarding my experience with this rogue company!

This company take your money for goods and when it turn out to be unsuitable, they promise great things but never provide the means to return it.

Do not buy from this company. I bought a fitness ring that worked for about 3 weeks. I have now been trying to get it replaced for a month. I am being asked to provide numerous videos that show essentially the same thing. They are stalling. Absolute scam. Don’t go near them with a bargepole.

I ordered a fitness tracker and two days later changed my mind. I have not received the item yet and it hasn’t shipped to my address and yet Sienna at Enviox is refusing to refund me. She has offered me a discount twice but no option to return the item. This company is a fraud and I now realize I have been scammed. AVOID AT ALL COSTS!

Could not get tracker to work on my phone.
After trying to reset and it falling to work. I wanted to return.
I have asked 4 times to be given the return information and been ignored.
They just keep telling me to send pictures and videos when I've made clear I just want to return the product as of my right.

AVOID AT ALL COSTS

Do not buy from this company they are con artists. I bought a smart ring from them, the ring was too big, my fault but it was also really poor quality. Contacted them to ask for a refund within their 14 day returns policy, I’m now going round and round in a loop with them. They’ve offered me an 8% discount on something I’ve told them I don’t want. Every single email I’ve sent I’ve asked them for a returns label or a returns address 6 emails later I still haven’t been given the address. Below is a taken from the email I received from them this morning (24/12/25):.

Due to the special nature of the product, you need to send the return to the Chinese return address we provide, not the address on the website. We only accept the Chinese return address we provide. If you return the package to any address other than the one we provide, we will not be able to receive the package, and all losses will be borne by the buyer.

In this case, we suggest you keep the product, and we will give you an 8% discount.

According to our policy, a 15% refund processing fee will be charged for returns and refunds. You can view the relevant refund terms and details in the image below.

Complete con - have now contacted my credit card company and have raised a dispute.

Now realising I've been scammed. Website looks all good very professional but ordering 2 trackers I've realised no good. Tried to cancel within time frame but items now are ready to be shipped going of my latest email. Payment still pending so obviously once I sign for items thats when the money gets took . Please save your money look elsewhere like amazon same products cheaper. Can't even find the company on the resolver website 😒 . As other reviews have stated company wont refund even in 6 hour cancellation policy window and say items were shipped 5 minutes after order placed ,instead offering discount . I took this up with my bank, refunded now

If I could give zero stars I would. Buyer beware! I ordered s smart ring for myself based on one article I read. I then decided to buy a Samsung Ring, so I cancelled my order. I did this within half an hour of ordering in the early hours of the morning. They.say you can cancel within 6 hours.

When I eventually got a reply from CS two days later they said my goods had shipped 5 minutes after ordering! I then said I would return the goods. Now I have to pay 15% restocking fee, return shipping and outbound shipping (which they don't say how much they will charge). Also they advise tracking - so you know full well they're not going to refund anytime soon! I'll end up keeping the ring as it'll cost me more.in time and effort to return. But then that's what they want!

Criminals...

Since writing this review I keep hearing from the company telling me that I have to return the item at my expense to China pay them 15% for taking it back in stock and the customs duty because that's in their T&C. This company does not respect UK consumer law so only option is to charge it back through the credit card company and let them educate the supplier on its obligations.
Purchased hearing amplifiers not working properly company refuses to respect UK consumer rights and expects me to return the items at my expense to China including customs duties

Ordered a smart ring for my wife's birthday, it NEVER arrived (despite tracking saying it had) Enviox customer services wouldn't play ball (despite their obligations under the Consumer Rights Act 2015)
SO, I had no other choice than to involve BarclayCard to action a chargeback.
Moral of the story.... if you're reading this (and hopefully the other recent one star reviews) AVOID Enviox!
PS.... Read the 5 star reviews, IMO they do sound a bit fabricated.

Dreadful company, DO NOT BUY from this company. No response from customer services after requesting to return the ring sizer and get a refund, as per their t&c’s. Feel totally ripped off despite the fancy website. AVOID!