My old NHS crutch broke irreparably. My new replacement, much better than the original as it is lighter but still strong, arrived the next day. the new crutch is colourful and easier to clean.
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Lisez les avis des autres
Great communication right from ordering through to the delivery. Kept up to date all along the way. Packaging was excellent as well. If I needed further equipment I would deffinately consider using t... Voir plus
L'entreprise a répondu
Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering a... Voir plus
L'entreprise a répondu
The website was fine, but when I went to pay via PayPal, the exact moment I pressed to pay, I noticed my personal details on PalPal were not up to date, including the delivery address. I immediately... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Matériel et équipement d'hôpital
- Fournisseur d'équipement de physiothérapie
- Magasin de fauteuils roulants
Écrit par l'entreprise
Essential Aids has been a UK top provider of disability aids, mobility aids and daily living aids since 2004. We offer a wide range of aids for elderly and disabled people, including crutches, wheelchairs and accessories, bathroom aids, toilet aids, kitchen aids and dressing aids. We supply direct to the public as well as schools, local authorities and the NHS.
Coordonnées de contact
Essential Aids (essentialaids.com) Limited, Unit 2 Bruntcliffe Trading Estate, Howden Way, LS27 0TF, Leeds, Royaume-Uni
- 01273 719 889
- customerservice@essentialaids.com
- essentialaids.com
4,8
Excellent
6 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The website easy to navigate and…
The website easy to navigate and understand.
Delivery was much quicker than expected.
The product is very good quality
22 avril 2026
Réponse : Essential Aids
Thank you, Karen - we're delighted with your feedback! Please come again!
Réponse : Essential Aids
That's great, Mr Godfrey - thanks for taking the time to review us.
Arrived very quickly by very pleasant…
Arrived very quickly by very pleasant driver .good quality product but not been used yet .
22 avril 2026
Réponse : Essential Aids
We hope it works out well for you and thank you for your comments about the delivery.
Perfection
They did exactly as was pomised right down to the delivery time.
In my opinion 'perfect'.
22 avril 2026
Réponse : Essential Aids
Thanks Brenda! 'Perfect' is what we aim for!
Easy to order on website
Easy to order on website, fast delivery with updates telling the date and arrival time slot by DPD couriers
22 avril 2026
Réponse : Essential Aids
Hi Brian - thanks, we're pleased you're a happy customer and things went smoothly with your order!
Delivery was on time and all as…
Delivery was on time and all as described, well packaged. Thankyou
22 avril 2026
Réponse : Essential Aids
Thank you, Tracy - we appreciate your positive feedback!
Easy to follow website and clear…
Easy to follow website and clear explanation of the items. No problems during the ordering and payment process. Clear updates and delivery tracking. Quality of the items on arrival was very good.
22 avril 2026
Réponse : Essential Aids
Hi Adrian - we're grateful for your review, thank you! We're glad things went well with your order and hope you'll come back to us if you need more equipment.
Terrible customer service experience.
Terrible customer service experience.
I purchased a hoist and from the start there have been issues — the controls don’t work properly and the wrong battery was sent.
I contacted Karen from customer service on 27th March and she assured me she would sort the issue out. It has now been over a month and I still haven’t heard anything back from her.
Since then, I’ve emailed customer support multiple times with no response. I also phoned over a week ago and was told the issue would be passed on, but again nothing was done.
I phoned again yesterday, left a message, and emailed once more — still no reply. I called again today and once again there was no response.
Completely unacceptable level of communication and after-sales support. Very disappointed.
22 avril 2026
Avis spontané
Réponse : Essential Aids
Hi Andrew, please accept our apologies. We'll look into this matter and find out why your emails are being blocked.
Any we receive are answered, but on very rare occasions messages don't get through, for a variety of reasons.
Apologies again.
Ordered a 3-wheeled walker thingy.
Ordered a 3-wheeled walker thingy. It arrived fairly early the following day and has proved exactly what was wanted. A good product with first class service. Thank you.
22 avril 2026
Réponse : Essential Aids
We're delighted the walker is working out well and that it turned up in good time. Thanks for your review, Mr Elworthy.
Excellent. Delivery in good time, as advised.
Everything went well. We were advised by email of the time to expect the delivery and it arrived as scheduled, in good time before our existing supplies ran out. I searched carefully before ordering and Essential Aids had the best price. My previous supplier might have been cheaper but they ran out of stock a while ago and still had none, so were not an option. A bird in the hand .... etc., and their prices could be higher when back in stock anyway. We will see and order accordingly.
21 avril 2026
Réponse : Essential Aids
Thanks for your detailed feedback, Mrs Furness. We're delighted you're happy with everything and hope to hear from you again.
Really good quality product
Really good quality product. Arrived the next day. Excellent communication. Super service.
21 avril 2026
Réponse : Essential Aids
Many thanks for your review, Helen.
Réponse : Essential Aids
We're pleased you're impresed, Mrs McQuillan!
Réponse : Essential Aids
Thanks for your feedback, Mrs Summers. And apologies, we'll contact you to find out the details on your latter comment.
Réponse : Essential Aids
That's nice to read, Mrs Mattless - thank you!
Réponse : Essential Aids
That's all nice to hear, Jen - thanks for your review and please visit us again.
Shocking customer service
This company is a joke, their customer service is nonexistent. They don’t answer emails (I was told they have a lot to get through which is unsurprising if my experience is anything to go by) or reply to Watts-apps and fail to get back to you as promised if, and when, they eventually answer the phone. Placed an order which stated delivery within 3-5 working days, no one seemed to have a clue as to why it had still not been dispatched 8 days later, even though they said it was in stock. Worse still is the attitude of the customer care staff on the phones who clearly aren’t bothered about losing custom. I eventually gave up and asked for a refund, I await with bated breath to see if that arrives. I have now ordered the same product from eBay knowing I have their buyers guarantee. Was my first experience of using this company, needless to say it will also be my last!
21 avril 2026
Avis spontané
Réponse : Essential Aids
We're sorry to receive this feedback and we'll look into your order to find out what went wrong. If you could supply some details to help us identify you, I would appreciate it.
Just as a point of fact, we do answer all the emails we receive. At very busy times there can be a backlog to work through, but this shouldn't be much more than 24-48 hours at the outside. Again, the phone lines can be busy at times, but we do work hard to call everyone back if they can't get through first time and leave a message.
Réponse : Essential Aids
Hi Michael - that's nice to know. Thanks for leaving a review.
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