I am changing my review to terrible experience as after a good delivery this company charged and deducted an additional $150 claiming that the 20kg chair is 85kg! I am a small female who carried it up... Voir plus
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Lisez les avis des autres
It was a complete disaster. item not collected for 2 weeks after told it would be collect everyday. It cost me more than the item was worth (over $500 in later fees to the receiver). I I will be takin... Voir plus
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Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Voir plus
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I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate servic... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Coordonnées de contact
Suite 3/271 Alfred St N, 2060, North Sydney, Australie
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,4
Moyen
373 avis
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A répondu à 100 % de ses avis négatifs
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Great super fast
Great super fast, easy to deal with. No problems recommend
28 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Joseph, Thank you so much for the kind words and the recommendation — we really appreciate it! Great to hear everything went smoothly. We look forward to helping you again!
Parcel was not picked up at the agreed time and unreasonable extra charge
Parcel was not picked up at the agreed time. It was three days delay. Unexpected extra charge which is 3 times more than than the quate. Extra charge was not notified immediately but after one month. It was poor communication and explanation after my complaint.
6 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Andrew, Thank you for your review and we sincerely apologise for the experience you've had. A three-day collection delay is not the standard of service we expect from our carrier partners, and we understand how disruptive that would have been.
Regarding the adjustment charge — these arise when a carrier's independent remeasure or reweigh at their depot identifies a discrepancy from the dimensions or weight declared at the time of booking. We acknowledge that the timing of this notification and the explanation provided following your complaint fell short of what you deserved, and we are sorry for that.
We'd genuinely like to look into both issues for you. If you haven't already, please contact us at hello@fastcourier.com.au with your booking reference and we will review the collection delay and the adjustment charge as a priority. Where charges have been incorrectly applied, we will always work to have them corrected.
WARNING: PARCELS GET LOST! My package was officially lost. And then I get an email reminding me to use their services again.
My package never arrived, got lost. A journey within the same city, a 30min drive between locations. And they lost it. And once they lose it, they throw you this link of some third-party company to claim your insurance. Then it's your luck (or not) whether this company will pay you or not.
A month later, I get an email from Fast Courier saying: "We couldn't help but notice it's been a whole 30 days since your last shipment with us! We really appreciated your last booking and we would love to help you with your next shipment."
An absolute insult. Them reminding me to use their services again after losing my parcel.
This is an unreliable, dodgy company.
UPDATE: On April 16th, Fast Courier's third-party insurance company has denied compensation under their own T&Cs. However, under Australian Consumer Law, I am entitled to compensation by Fast Courier. This has been requested to Fast Courier days before they replied to this review. Let's see what happens next...
12 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Customer, Thank you for your review, and we sincerely apologise for the experience you've had. Losing a parcel is genuinely distressing, and we understand how frustrating this situation must have been — particularly for a local delivery.
When a consignment is lost in transit, we lodge a formal claim with the carrier on the customer's behalf and refer the goods value claim to our warranty provider, FreightSafe. We acknowledge that this process can feel impersonal at a difficult time, and we are always available at hello@fastcourier.com.au to support customers through it.
Regarding the re-engagement email — this is an automated communication that is unfortunately not connected to individual account activity or claim status. We understand completely how poorly timed that must have felt given your circumstances, and we sincerely apologise. This is feedback we will take on board.
If your claim has not been resolved to your satisfaction, please contact us directly with your booking reference and we will do everything we can to assist.
Simple process for booking pickup and…
Simple process for booking pickup and delivery
7 avril 2026
Avis spontané
Réponse de Fastcourier
Dear Brett, Thank you for the great feedback! Making the booking process as simple as possible is something we work hard at, so it's great to hear it's landing that way. We hope to help you ship again soon!
Placing order was easy 10/10!!
Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's no where even close on price, speed & easy of use, so I'm a convert & will be telling all my friends.
8 avril 2026
Avis spontané
Réponse de Fastcourier
Dear Phil & Melissa, Thank you so much for your review! We're thrilled everything went smoothly from booking through to overnight delivery. We look forward to helping you and your friends ship again soon!
Quick service bad handling
Quick service. But very rough with items both broken and would not cover any damages. If something isn’t covered by your business insurance you shouldn’t agree to shift it. I attempted to use the complimentary insurance they provide and was told they do not insure household goods or antiques. Really disappointed
31 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Skye,
We sincerely apologise that your items were damaged during transit.
Every Fast Courier shipment includes complimentary warranty coverage up to $450 for loss or damage at no additional cost through Freight Safe. This coverage is automatically provided with all bookings.
To proceed with a claim for your broken items, please email your booking reference to hello@fastcourier.com.au with:
- Photos of the damaged items
- Photos of the box/packaging showing damage
- Brief description of what was broken
We take your feedback about rough handling seriously. This helps us identify issues with carrier handling practices.
Fast pick up & very quick delivery
7 avril 2026
Avis spontané
Réponse de Fastcourier
Dear Anthony, Thank you! We're so glad the pickup and delivery were fast for you. We appreciate your business!
Excellent Service efficient exactly what I needed
Quick and efficient service no damage minimal dialogue needed
31 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Jacob, Thank you for your feedback. We are pleased the service was quick and efficient, your items arrived safely, and the process was straightforward. We appreciate your business!
Easy process!
31 mars 2026
Avis spontané
Réponse de Fastcourier
Thank you for your feedback We appreciate your business!
Réponse de Fastcourier
Dear Clive, Thank you for your feedback! We are delighted to have provided excellent service. We appreciate you choosing Fast Courier!
Took a week for the shipment to get…
Took a week for the shipment to get picked up, had to rebook pick up after sitting here for numerous days.
18 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Jesse, We sincerely apologise for the week-long delay and the inconvenience of having to rebook your pickup multiple times.
Carriers can sometimes be under-resourced, leading to pickup delays, but this is not the level of service we expect or accept on behalf of our customers.
If you would like us to investigate this further with the carrier, please email your booking reference to hello@fastcourier.com.au.
We are sorry this happened and appreciate your feedback.
Unable to contact and when you do they don't even read the email?!
So after a successful delivery of a car door from QLD to NSW back in April 2024 (would have given 5 stars for price and service) i now get multiple emails (March 2026) 2 years later with threats about approx. $150 i owe them for lying about the delivery address being commercial when it was apparently residential.
Except it wasn't!, and was delivered to a large industrial stores/warehouse at a power station (nothing residential about it?!), and with all the pictures of delivery, maps and detailed explanations i still receive emails with threats that they will engage an "external collection agency". How the delivery drivers cant tell a residential address from a large industrial warehouse is beyond me.
No way to phone them and they dont read emails....and love to try and scam more money out of you 2 years after the delivery! Lucky my credit card had been cancelled prior as im sure they would have just taken the money off me without asking.
Dont use, scammers, useless and will try take extra money through lies, get what you pay for i guess.
17 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Matthew,
Thank you for your feedback. We would like to address your concerns and clarify what occurred.
Residential charges are usually raised within weeks of delivery at the time the carrier issues the invoices to us. You may be receiving this communication in March 2026 as the invoice is still showing as outstanding.
While carriers determine residential vs commercial based on zoning databases (not building appearance), a power station industrial warehouse should typically be commercial. We're willing to review whether this charge was correctly applied.
We operate via email at hello@fastcourier.com.au. If you have not received responses:
Confirm you're emailing hello@fastcourier.com.au
Check your spam/junk folder
Include your booking reference
Per Terms & Conditions (Clause 15(a)) agreed to at booking, charges are due upon invoice. After nearly two years of non-payment, collection action is standard business practice for outstanding debts.
Please email your booking reference to hello@fastcourier.com.au with photos showing the industrial warehouse/power station. We will:
Review the residential charge validity with the carrier.
We are committed to fair resolution.
I've never had to post a parcel before…
I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate service . The company I chose emailed me labels to print .They didn't come on the expected date but first thing the next day .
The parcels arrived in a timely manner and were intact .
5 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Richard, Thank you for your feedback! We're so glad the booking process was straightforward for you, the labels were easy to use, and your parcels arrived safely and intact. We appreciate you choosing Fast Courier for your first parcel shipment!
easy to book and good fast service
6 mars 2026
Avis spontané
Réponse de Fastcourier
Dear Mal, Thank you for your feedback! We're so glad the booking was easy and the service was fast. We appreciate your business.
Super Efficient
Efficient, fast and affordable.
I cannot rate these guys high enough.
I needed some timber mouldings shipped from Brisbane to Adelaide. It came within 2days. Awesome
24 février 2026
Avis spontané
Réponse de Fastcourier
Dear Jim, Thank you for your review! We're thrilled that we could get your timber mouldings from Brisbane to Adelaide within 2 days at an affordable price. We appreciate your business and hope to assist with your future freight needs.
Delivery was very quick and staff were…
Delivery was very quick and staff were friendly. Thanks
17 février 2026
Avis spontané
Réponse de Fastcourier
Dear Leon, Thank you! We're so glad the delivery was quick and our staff were friendly. We appreciate your business!
Excellent Service
Quick, easy booking transaction and prompt pick up and delivery was flawless. Price was very reasonable as well.
16 février 2026
Avis spontané
Réponse de Fastcourier
Dear Jo, Thank you for the review! We're thrilled that the booking was quick and easy, the pickup and delivery were prompt and flawless, and the price was reasonable for you. This is exactly what we strive for! We appreciate your business and look forward to helping you again.
Quick & Easy
Easy process, very quick responses and kept me updated with tracking.
12 février 2026
Avis spontané
Réponse de Fastcourier
Dear Carl, Thank you for your feedback. We're thrilled the process was easy and you were kept updated throughout. We appreciate you choosing Fast Courier!
Pick up date was missed
Pick up date was missed. ATL “Authority to Leave” was given on delivery and I was still charge a missed delivery fee. Now waiting on a pending dispute for a refund.
Pleased to say FAST have now actioned the refund.
11 février 2026
Avis spontané
Réponse de Fastcourier
Dear Joseph, We sincerely apologise for the missed pickup and incorrect missed delivery fee. You should not have been charged when you provided ATL instructions. We will fully support your dispute with the carrier. Please email your booking reference to hello@fastcourier.com.au so we can escalate this for you.
Réponse de Fastcourier
Dear Michael, Thank you! We're pleased the service was excellent and quick. We appreciate you choosing Fast Courier!
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