Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's n... Voir plus
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When I booked it was supposedly a same day delivery. However, it took 3 days to deliver a small packet from StLeonards to Willoughby, a distance that takes 15mins by car. The company should have... Voir plus
I am changing my review to terrible experience as after a good delivery this company charged and deducted an additional $150 claiming that the 20kg chair is 85kg! I am a small female who carried it up... Voir plus
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I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate servic... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Coordonnées de contact
Suite 3/271 Alfred St N, 2060, North Sydney, Australie
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,4
Moyen
376 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick & Easy
Easy process, very quick responses and kept me updated with tracking.
12 février 2026
Avis spontané
Réponse de Fastcourier
Dear Carl, Thank you for your feedback. We're thrilled the process was easy and you were kept updated throughout. We appreciate you choosing Fast Courier!
Pick up date was missed
Pick up date was missed. ATL “Authority to Leave” was given on delivery and I was still charge a missed delivery fee. Now waiting on a pending dispute for a refund.
Pleased to say FAST have now actioned the refund.
11 février 2026
Avis spontané
Réponse de Fastcourier
Dear Joseph, We sincerely apologise for the missed pickup and incorrect missed delivery fee. You should not have been charged when you provided ATL instructions. We will fully support your dispute with the carrier. Please email your booking reference to hello@fastcourier.com.au so we can escalate this for you.
Réponse de Fastcourier
Dear Michael, Thank you! We're pleased the service was excellent and quick. We appreciate you choosing Fast Courier!
Amazing experience
Amazing experience. Very responsive and efficient. Thank you :)
28 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Tania, Thank you for your feedback. We are so glad you had an amazing experience. We appreciate your business and look forward to helping you again! :)
Picked up on time
Picked up on time, delivered without damage, easy to book online
4 février 2026
Avis spontané
Réponse de Fastcourier
Dear Scott, Thanks so much! We're thrilled everything went smoothly—from booking to safe delivery. We appreciate you choosing Fast Courier!
Prompt pickup and delivery to Melbourne…
Prompt pickup and delivery to Melbourne from the Gold Coast in 2 days.
29 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Colin, Thank you for your feedback! We're delighted the pickup and delivery from the Gold Coast to Melbourne was prompt for you. We appreciate your business and look forward to assisting you again!
I paid a premium price for overnight…
I paid a premium price for overnight delivery on Wednesday 21st. By 2pm it had not been collected, a representative said there had been technical difficulties in the morning but it would be collected before 5pm. It was not collected that day or the following day Thursday the 22nd. I called TNT at 5pm on the 22nd, who escalated the matter, it was collected at 10am on Friday the 23rd and delivered on Tuesday 27th (Monday was a Public Holiday). Very poor service, I had to instigate all communication and have not been offered an apology or refund.
21 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Petra, We apologise for your disappointing experience and understand your frustration.
As outlined in our Terms & Conditions (Clause 20c), delivery dates and times are estimates only and are not guaranteed. The carrier you selected (TNT) is responsible for the pickup, delivery, and communication during transit.
That said, we'd like to investigate what happened with your booking. Please email your booking reference to hello@fastcourier.com.au so we can review this with TNT and determine an appropriate resolution.
Unbelievably quick
22 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear David, Thank you for your feedback. We are delighted we could deliver such fast service. We appreciate you choosing Fast Courier!
I would never recommend this company
I would never recommend this fraudulent misleading company making additional money by hiding important information in their small print of T&C
I ordered an item to be picked up from Melbourne and be delivered to Alstonville. They asked for a pallet and then charged me and additional 261.36 for the pallet without notifying me of the additional cost - then deducted it from my credit card without consultation
I am still very upset as they hide behind the small print on page 8 of their T&C
17 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Keike, We understand your frustration and would like to address your concerns.
When you booked this service, you agreed to our Terms & Conditions, which state that customers are responsible for providing accurate details about their shipment, including packaging requirements. Our T&Cs (Clause 13) clearly state that additional charges may apply if the actual service requirements differ from what was initially booked.
Pallet charges are applied when carriers determine that palletized freight services are required based on the actual shipment specifications. These charges are standard across the freight industry and are disclosed in our Terms & Conditions.
If you believe this charge was applied in error, please email your booking reference and supporting evidence (photos of the shipment, original booking details, carrier documentation) to hello@fastcourier.com.au. We'll review your case and investigate with the carrier.
I paid for express postage
I paid for express postage. The package was not listed for collection with contractor at all and when I chased it was told it had only been booked as standard delivery. No phone no. to ring for issues, and when I emailed requesting a call I did not get a call.
20 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Tamara, We apologise for this experience. Please email your order details to hello@fastcourier.com.au to allow us to investigate the service level discrepancy and resolve this promptly. Thank you for your feedback.
Fantastic from start to delivery
From start to delivery, the process was easy and quick. Our parcel was delivered within 8 days from Western Australia to Victoria. We were really impressed.
20 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Customer, Thank you so much for your feedback! We're delighted to hear that your parcel arrived safely and ahead of schedule. Making the shipping process easy and efficient for our customers is exactly what we strive for. We appreciate your business and look forward to serving you again in the future!
Very easy to work with.
14 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Jason, Thanks so much! We're pleased to hear that. We appreciate your support!
Stay away from this company
I would stay away from this company, and I wish I had read their reviews before booking and paying for a service I have not received. Two days later, the parcel is still not collected! No number to call, and they don't respond to emails....
14 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Deon, We sincerely apologise that your parcel was not collected and that you haven't received responses to your emails.
Please ensure you have emailed hello@fastcourier.com.au with your order reference immediately so we can arrange collection or process a refund for the uncompleted service.
Efficient service
Parcel was picked up and delivered on time. Booking process was easy and straightforward.
8 janvier 2026
Avis spontané
Réponse de Fastcourier
Dear Lydia, Thanks for your feedback! We're happy everything went smoothly from booking to delivery. We appreciate your support!
Look several weeks to be delivered was…
Look several weeks to be delivered was supposed to be 2-3 days.
8 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Jared, We apologise that your delivery took longer than expected. Carrier timeframes are estimates and can vary due to service limitations, public holidays, and operational factors. We understand this was frustrating when expecting 2-3 day delivery. Thank you for your feedback.
A+ across the board
Everything went smoothly from collection to delivery, even during the busy Christmas/New Year period. Process was simple and package was delivered promptly and
31 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Chris, Thank you! We're delighted everything went smoothly during the busy holiday period. We appreciate your business and look forward to serving you again!
Réponse de Fastcourier
Thank you! We're glad we could make it easy for you. We appreciate your business!
I am DISGUSTED in this company!!
I am DISGUSTED in this company!!
I had 2 seperate shipments send through this company and although measured accordingly they have taken it upon themselves to charge me an extra $500 AFTER the shipment had been delivered to the receiver claiming the package was "oversize and over weight".
I have evidence to prove that this is NOT the case and have correct measurements pictured.
They have taken $500 out of my account quoting their "auto-pay" policy - DAYS BEFORE CHRISTMAS leaving my family without.
I will be furthering this as far as I can take it as shamefully you are unable to leave a google review!
STAY AWAY FROM FAST COURIER!!!!!!!!!!!
19 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Charlotte,
We understand your frustration regarding the dimensional adjustment charges applied by the carrier you selected.
As outlined in our terms and conditions accepted at booking, carriers may apply adjustment fees based on verified depot measurements that differ from declared dimensions. However, you have the right to dispute these charges.
To dispute the carrier's measurements, please email hello@fastcourier.com.au with:
- Your order reference numbers
- Photographic evidence of your measurements
- Any other supporting documentation
We will support your dispute with the carrier once the required evidence is provided through the appropriate channels.
Damaged goods
Damaged goods, sent an email to you regarding this without response. Logged claim online, no response
4 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Paul-Thomas, We sincerely apologise that you have not received a response to your damage claim.
Please email your order details to hello@fastcourier.com.au and we will prioritise your claim.
Did what they said they would do.
The ease. The care. The timing. The friendly collecting person. Prompt
18 décembre 2025
Avis spontané
Réponse de Fastcourier
Dear Hamish, Thank you! We're delighted everything went smoothly and that our driver provided friendly service. We appreciate your business!
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