FAST COURIER WAS GREAT- I've used them before ... BUT... the next choice I made was a big mistake: Team Global Express (First and last time – usually use TNT). After booking and choosing them for a de... Voir plus
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I paid for a next-day courier service, yet four days later my parcel still hasn't even been collected. The service promised bears no resemblance to the service delivered. To make matters worse, my en... Voir plus
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Fast courier offer the cheapest courier service for the once off pick up and deliver. Just avoid the cheaper ones because they can be a bit unreliable, this is not fast courier's fault. They have grea... Voir plus
When I booked it was supposedly a same day delivery. However, it took 3 days to deliver a small packet from StLeonards to Willoughby, a distance that takes 15mins by car. The company should have... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Coordonnées de contact
Suite 3/271 Alfred St N, 2060, North Sydney, Australie
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,5
Moyen
382 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fastcourier is an easy way to find a…
Fastcourier is an easy way to find a suitable courier to suit your time and budget. Pick up seemed slow, but in the end the item got to its destination safely in the timeframe selected.
14 avril 2025
Avis spontané
Réponse de Fastcourier
Dear Clare,
Thank you for your review and honest feedback! We're pleased that Fastcourier helped you find a suitable courier option that matched both your timing needs and budget constraints.
We appreciate your note about the pickup experience seeming slow, and we'll share this with our carrier partners to help improve their service. Most importantly, we're glad that your item arrived safely and within the expected timeframe you selected.
Our goal is to provide a simple comparison platform that connects you with the right shipping options, and we're happy this worked well for your needs.
Thank you for choosing our service and for taking the time to share your experience!
good service based on the fact we are in alice springs
Its npot easy working in alice springs when you need product from eastern australia. however fast courier did an excellent job.
thanks from Envirobank Recycling alice springs
11 avril 2025
Avis spontané
Réponse de Fastcourier
Thank you for choosing our service and for taking the time to share your positive experience. We look forward to supporting Envirobank Recycling's shipping needs in the future!
Was a super fast delivery between nsw…
Was a super fast delivery between nsw and vic. Door to door.
Only issue courier arrived over an hour earlier to asked time and had to return the next day.
Plus I didn't realise I had to attach the shipping stickers so that didn't help.
No availability to contact in any gorm is a major problem as if the courier had called me it could have be sorted in 20 minutes rather than the return trip for them.
All in all exceptional delivery times. Very happy and will definitely use again
8 avril 2025
Avis spontané
Réponse de Fastcourier
Dear John,
Thank you for your positive review and for highlighting both the strengths and areas for improvement in our service.
We're taking your feedback seriously and are looking at ways to improve our communication system between couriers and customers. This would help resolve similar situations more efficiently in the future.
Thank you again for your feedback and for choosing our service.
We look forward to providing you with exceptional delivery times on your future shipments!
Réponse de Fastcourier
Dear Dayle, Thank you for your wonderful review! We're delighted to hear that you found our booking process easy and that our service has been consistently punctual.
We appreciate you taking the time to share your positive feedback and look forward to continuing to provide you with on-time service for your future shipping needs!
Don’t use this company
I had a booking for the Monday. Packages weren’t picked up until Friday. There was a person waiting for the pickup driver every day.
Extremely poor customer service. It took 10 business days for a 3 to 5 business day service.
11 avril 2025
Avis spontané
Réponse de Fastcourier
Thank you for sharing your experience. We sincerely apologise for the significant delays you encountered with your shipment.
If you haven't already contacted our customer service team, please contact us at hello@fastcourier.com.au with your booking reference so we can investigate the matter further.
We appreciate you bringing this to our attention and are committed to improving our service reliability.
Tracking and updates are excellent
Tracking and updates are excellent. Service time as great as well.
14 avril 2025
Avis spontané
Réponse de Fastcourier
Thank you for your wonderful review! We're thrilled to hear that you found our tracking and updates excellent, and that our service time met your expectations.
We work hard to provide transparent shipment visibility and efficient delivery times for all our customers. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards.
We're grateful that you took the time to share your experience, and we look forward to serving you again in the future!
Great Experience
Simple to organize, reasonable rates and fast delivery. Thank you,
8 avril 2025
Avis spontané
Réponse de Fastcourier
Hi Lena, Thank you for your wonderful review! We're delighted to hear that your experience with us was positive from start to finish - from the simple booking process to the competitive rates and timely delivery.
We appreciate you taking the time to share your thoughts and look forward to serving you again in the future!
Drop off was easy and simple but…
Drop off was easy and simple but booking the item in to be delivered was a nightmare . Why can't you have a phone number so you can talk to someone?
4 avril 2025
Avis spontané
Réponse de Fastcourier
Hi Darryl, Thank you for your feedback. We're glad to hear that dropping off your item was easy, and we appreciate you bringing the booking challenges to our attention.
We understand your frustration with not being able to speak directly with someone by phone. While our current system is primarily digital to streamline operations and keep costs competitive, we recognise that sometimes customers prefer speaking with a real person.
We're continuously evaluating our customer service options, and your feedback about adding phone support is valuable as we work to improve our service. In the meantime, our customer support team is available through our online messaging system where we aim to respond promptly to all inquiries.
Thank you for choosing our service and for taking the time to share your experience. We'll use your feedback to enhance our booking process and communication options.
Easy to book and the item was collected…
Easy to book and the item was collected on time and delivered without a drama. What more can you ask!
4 avril 2025
Avis spontané
Réponse de Fastcourier
Hi Megan, Thank you for your feedback! We're delighted to hear that your experience with us was smooth and efficient from booking through to delivery.
We appreciate you taking the time to share your positive experience and look forward to serving you again soon!
If I could give 0 stars I would
If I could give 0 stars I would! You can not get in contact with customer service and the deliveries never turn up on time. Unreliable and poor service - AVOID AT ALL COSTS
1 avril 2025
Avis spontané
Réponse de Fastcourier
Dear Kath, Thank you for sharing your experience. We sincerely apologise for the frustration you've encountered with our service.
We take feedback like yours very seriously and would like to investigate what went wrong in your specific case. Please contact our customer service team at hello@fastcourier.com.au with your order details so we can look into these issues immediately.
Again, we apologise for your negative experience and appreciate you bringing these issues to our attention.
Nice work.
Nice work.
Job done quickly and despite a small error customer service were straight onto it and fixed immediately.
19 mars 2025
Avis spontané
Réponse de Fastcourier
Dear Kent, Thank you for your positive review! We're delighted that your job was completed quickly and that our customer service team was able to resolve the small error promptly. We pride ourselves on being responsive when issues arise and are glad we could make things right immediately. Your feedback is appreciated, and we look forward to serving you again in the future.
I booked for some five suitcases to be…
I booked for some five suitcases to be picked up from Canberra City to be dropped off in Melbourne, and after they provided me pick up date, they didn't show up on the day. I called them and they rebooked it for pick up on the next day, unfortunately again they managed to not show up.
Indeed this could be a real issue for people like me who have to be on time with sending and delivering.
I would say this is an extremely unreliable service, so the cheaper price they offer comes at the risk of you not having your items picked up or delivered. Very poor service.
27 mars 2025
Avis spontané
Réponse de Fastcourier
Thank you for sharing your experience. We sincerely apologise for the inconvenience caused when your suitcases weren't picked up from Canberra on two scheduled occasions.
We understand that reliability is essential when shipping your belongings. When booking courier services, we recommend selecting a service level that matches the time sensitivity of your shipment. While our standard service offers competitive rates, we also provide premium options with guaranteed pickup windows for time-critical deliveries.
We appreciate you bringing this matter to our attention and are committed to providing better service in the future.
Réponse de Fastcourier
Dear Shane, Thank you for your wonderful feedback! We're delighted to hear that your experience with us was smooth and well-communicated. Our team works hard to ensure the shipping process is hassle-free and that our customers stay informed every step of the way. We appreciate you taking the time to share your positive experience and look forward to serving you again!
This is by far the worst courier…
This is by far the worst courier company in Australia. They will not communicate with you at all. no tracking and lie about the updates.
14 mars 2025
Avis spontané
Réponse de Fastcourier
We're truly sorry to hear about your unsatisfactory experience. We take feedback like yours seriously and would like to address your specific concerns.
Please contact us at hello@fastcourier.com.au with your shipment details so we can investigate what went wrong with your delivery and communication. Our team is committed to resolving issues and improving our service.
The Fast Courier Team
Additional Charges for no Reason!!
Pickup and delivery was fine, however it all went wrong when shortly after completion I received an additional charge as apparently the package was not to their normal requirements. Totally incorrect and untrue. They pointed me to a little publicised condition that I needed to take photos of dimensions to fight the charge - maybe I should have trusted them to do the right thing! So now I have no choice but to simply accept the additional cost. Very unhappy - Will never use them again.
4 février 2025
Avis spontané
Réponse de Fastcourier
Hi Sergio, I'm sorry to hear about your experience. We take all feedback seriously and understand your disappointment regarding the additional charge applied after your delivery.
Our website's terms and conditions do outline our measurement and verification policies, which include the photo documentation requirement for dispute resolution.
I'd like to invite you to contact our customer service team at hello@fastcourier.com.au with your order details so we can review this charge thoroughly. We value your business and would appreciate the opportunity to address your concerns directly.
Thank you for bringing this to our attention as it helps us improve our service and communication.
prompt pickup and delivery
25 février 2025
Avis spontané
Réponse de Fastcourier
Thank you for your 5-star review! We're pleased to hear that our pickup and delivery service met your expectations. We strive to provide prompt, efficient service for all our customers and are glad we could deliver that experience to you. We appreciate your feedback and look forward to serving you again in the future.
Rubbish
I am sick of their service. Booked 3 pickups in 2 weeks al delayed at least for 2 days. The last parcel was supposed to be picked up of Feb 21, but now it is 27th and not picked up yet. They gave me a tracking number from Aramex shipping company but that number cannot be found on Aramex website. there is no way to contact fast courier except an email address that they never respond. My customer wants his money back as delivery is delayed and I don't know what to do.
I don't book my parcel shipping with fastcourier anymore and you don't do too, they are rubbish.
27 février 2025
Avis spontané
Réponse de Fastcourier
We sincerely apologise for your experience with the delayed pickups and issues with tracking. We understand how frustrating this situation is, especially when it affects your customer relationships. Please reach out to us directly via email at hello@fastcourier.com.au so we can escalate and rectify this situation. We're committed to resolving this as quickly as possible.
Very quick pick up and delivery
18 février 2025
Avis spontané
Réponse de Fastcourier
Thank you for your feedback! We appreciate you taking the time to share your positive experience with our quick pick up and delivery service. Your satisfaction is important to us, and we're glad we could provide you with prompt service.
Lost parcels, horrible communication
Lost parcels, useless customer serviceAbsolute joke of a company, only 2 of 3 parcels have arrived. Eta and actual delivery will be plus a week. Don't expect all items to be delivered. And if you want an update send an email they will get back to you in 5 business days. Will not be using this service again and will warn as many others to avoid at all cost. Then fill out a review.....for items I should of received a week ago. Still trying to find out if all parcels were even collected. NOT HAPPY!!! See copy and pasted reply below, I've emailed with zero response.
14 février 2025
Avis spontané
Réponse de Fastcourier
Thank you for bringing these delivery concerns to our attention. We apologise for the delayed and incomplete delivery of your shipment. We understand this falls well short of the service you expected.
Please email us at hello@fastcourier.com.au with your booking reference number so we can urgently investigate the status of your missing parcel and resolve this situation for you. We aim to provide you with a comprehensive update on all your items.
Réponse de Fastcourier
hank you for your positive feedback! We're delighted to hear you found our service easy to use. We strive to make shipping simple and efficient for all our customers, and we look forward to serving you again.
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