FAST COURIER WAS GREAT- I've used them before ... BUT... the next choice I made was a big mistake: Team Global Express (First and last time – usually use TNT). After booking and choosing them for a de... Voir plus
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I paid for a next-day courier service, yet four days later my parcel still hasn't even been collected. The service promised bears no resemblance to the service delivered. To make matters worse, my en... Voir plus
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Fast courier offer the cheapest courier service for the once off pick up and deliver. Just avoid the cheaper ones because they can be a bit unreliable, this is not fast courier's fault. They have grea... Voir plus
When I booked it was supposedly a same day delivery. However, it took 3 days to deliver a small packet from StLeonards to Willoughby, a distance that takes 15mins by car. The company should have... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Coordonnées de contact
Suite 3/271 Alfred St N, 2060, North Sydney, Australie
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,5
Moyen
382 avis
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Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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Early delivery,was supposed to be…
Early delivery,was supposed to be delivered next Tuesday but arrived today…amazing service
Only grip is your courier doesn’t call to say that they are on the way, they wait till they see your not home then call which is very inconvenient this needs to be fixed otherwise I’m a happy customer
20 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Gary, Thank you for the positive feedback! We're delighted your delivery arrived early - getting your shipment ahead of schedule is always great news.
Thanks for being a valued customer and for helping us identify areas for improvement!
Best regards,
The Fast Courier Team
No Service
The only company I have ever come across that you cannot phone. EVERYTHING is online and it was not easy to work out why things were not working. They just leave it up to ypu...no support whatsoever. Not even an online chat. SO NO SERVICE . Just work it out youself.
13 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Michael, Thank you for your feedback and we apologise for the frustration you experienced.
While we don't offer phone support, we do have dedicated support staff available online with extended hours every day who can promptly assist with any issues or questions. We'd welcome the opportunity to help resolve any difficulties you encountered.
Please reach out to us via email (hello@fastcourier.com.au) and allow us the opportunity to assist you directly. Our team is committed to providing prompt and effective support through our online channels.
We appreciate your feedback and look forward to the chance to improve your experience with our service.
Best regards,
The Fast Courier Team
The best courier service
This has been a great service. I have shipped a few things to Western Australia from the East Coast & this has been the best yet. When I got the notification that it had been delivered i thought no that cant be correct. It was super quick. Im very happy & definitely can recommend them.
14 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Sandie, Thank you for your review! We're absolutely delighted to hear we've provided the best shipping experience you've had for your East Coast to Western Australia deliveries.
Your recommendation means a lot to us, and we look forward to continuing to serve you for future shipments!
Best regards,
The Fast Courier Team
These guys were so efficient
These guys were so efficient! Online quote system worked well, when I made an error they were ultra efficient at helping me fix it. Delivery from Geelong to Perth only took three days. We will definitely use them again!
10 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Ian, Thank you for your review! We're thrilled to hear our online quote system worked well for you and that our team could quickly help resolve the error you encountered.
We look forward to serving you again and appreciate your business
The pallet was picked up on 11.06.25 it…
The pallet was picked up on 11.06.25 it was definitely on the truck that night and arrived at your depot by around 5am 12.06.25. Passengers were waiting for their baggage at the airport on the 12th, but office was informing us it wasn’t there!! We knew it was! It wasn’t delivered 11.40 on the 13th!!
13 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Glenys, We sincerely apologise for the confusion and delay with your pallet delivery on 12th June.
We understand how critical timely delivery is when passengers are waiting for baggage.
Our courier partners work within optimal time frames, but this delivery clearly fell short of expectations. We will investigate this failure to prevent similar issues.
Thank you for bringing this to our attention.
Missing paper work
When I first tried to get the parcel delivered the couriers would not take it because we did not have correct forms filled out either address. After much emailing and telephoning to finally get the correct forms we rescheduled the date of pick up and we received the parcel the next day after pick up
5 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Beren, We apologise for the initial confusion with the required documentation that delayed your first pickup attempt.
We're pleased that once the correct forms were completed, your parcel was delivered promptly the next day. Your feedback helps us improve our communication about shipping requirements upfront.
Thank you for your patience.
Quick and Easy Courier Service
The courier was quick and easy to organise and reasonably priced. Labels were sent through promptly and parcels were picked up the next day.
5 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Jann, Thank you for your review! We're delighted to hear you found our service quick to organise and reasonably priced, with prompt label delivery and next-day pickup.
We appreciate your business and look forward to serving you again!
Best regards,
The Fast Courier Team
Efficient service
Efficient service. Easy web-portal interaction. Good notification platform. Good amount of courier services to choose from.
9 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Kirk, Thank you for the review! We're thrilled to hear you found our web portal easy to use and appreciated our notification system and range of courier options.
Providing an efficient platform with multiple service choices is exactly what we aim to deliver for our customers.
We appreciate your business and look forward to serving you again!
Best regards,
The Fast Courier Team
Value for money
After booking the pickup for Monday afternoon and having to rebook for the following Tuesday because the package was not collected, the delivery was made in less than 24 hours. Very pleasing service.
26 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Scott, Thank you for sharing your experience and for your patience with the initial collection issue on Monday.
We apologise that the rescheduling was necessary, but we're pleased to hear that once collected on Tuesday, the delivery was completed so quickly. Fast delivery times are something we're proud to offer through our courier partners.
We appreciate your understanding and are glad the overall experience met your expectations.
Best regards,
The Fast Courier Team
Great Service & Fast
From booking the pickup to have it delivered this was just to easy. Will definitely use again.
23 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Jason, Thank you for the review! We're delighted to hear the entire process from booking to delivery was seamless for you. Making shipping simple and easy is exactly what we strive for.
We look forward to serving you again!
Best regards,
The Fast Courier Team
I have to apologise
I have to apologise. A courier delivered a parcel job code QOXXQXVDAO from MELBOURNE to PLENTY on Thursday this week. And I complained that they did not try to ring the door bell. I have since realised that the bell sound was not working in my office. They may well have rung the bell and tried to alert me that they were making a delivery. Please retract my complaint. Thank you.
6 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Customer, Thank you so much for taking the time to follow up and clarify the situation regarding delivery QOXXQXVDAO.
We greatly appreciate your honesty in discovering that the doorbell issue was on your end. It shows real integrity to reach out and retract the complaint - this type of feedback is incredibly valuable to us and helps ensure our courier partners receive fair treatment.
We're glad the delivery was completed successfully and thank you for giving us the opportunity to set the record straight with the courier.
We appreciate your business and your thoughtful follow-up.
Just very poor from start to finish...
Really terrible experience first time using this company - they at first didn't book the courier (an "assignment" was created but no booking so I had to contact the courier company directly (which I should have done in the first place) - secondly they then did make the booking it was for the wrong month entirely - you cannot phone them to sort anything out and their response times are extremely slow especially when it's critical - on the return of the shipment one parcel is still missing and nowhere to be seen and they aren't doing anything to manage it except pass my messages on to the courier - lastly and the cherry on top of everything I received an notification that the missing parcel was picked up and delivered yesterday to our office but it is still not here and it also says the person who signed for it but they didn't sign for anything. Incredible.
19 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Omar, Thank you for your feedback regarding your recent shipment experience.
The initial booking issues you encountered were due to an unfortunate system failure when the carrier's website was down, which prevented the booking from processing correctly. This resulted in the assignment being created without the actual booking being confirmed with the courier.
While we work to minimise these technical disruptions, we understand the inconvenience this caused and the additional steps you had to take to resolve the booking directly with the courier.
Regarding the missing parcel and delivery discrepancy, please contact us via email (hello@fastcourier.com.au) with your booking reference so we can investigate the missing item and the incorrect delivery confirmation you received.
We appreciate your feedback as it helps us identify areas where our processes can be improved.
Fast
Fast, efficient service. More inexpensive than the post and they pick it up.
20 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Beverly, Thank you for your review. We're thrilled that you found our service fast, efficient, and cost-effective compared to traditional postal options. The convenience of pickup service is definitely one of the benefits we're proud to offer through our courier partners.
We appreciate your business and look forward to helping with your future shipping needs!
Very Fast and easy to use
28 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Kiki, Thank you for your review! We're delighted to hear you found our platform fast and easy to use. Making the shipping process simple and efficient for our customers is exactly what we aim for.
We appreciate your business and look forward to serving you again!
They Overcharged Me and Ignored My Evidence
I used their service to arrange a delivery with CouriersPlease. I was originally quoted $170; however, after successful delivery, I was charged an additional $120.
I immediately emailed them and opened a dispute, providing photos of the item’s measurements. Despite numerous follow-up emails (with no response), after 13 business days they informed me that the dispute was unsuccessful due to "insufficient evidence". They provided their own photos, which did not show any measurements. It’s obvious they made up the numbers just to justify the extra charge.
If that’s the case, why bother asking customers to input measurements and obtain a quote in the first place? You’re going to charge them extra regardless!
You could have sent me a notification before deducting the additional charge from my account. You could have shown a higher, more accurate quote upfront. Instead, you chose to display a ‘reasonable price’ to gain trust, only to charge more later without any notice.
What’s worse is that they can simply claim your evidence is insufficient—leaving you feeling frustrated and looking like an idiot.
I’m honestly sick of how dishonest and unfair your process has been throughout this dispute.
I don't care about the terms and conditions you hide behind. It's clear you use them as an excuse to charge customers arbitrarily. It’s disappointing and short-sighted. You may have taken my money this time, but you’ll lose customer trust in the long run.
4 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Bryan, We sincerely apologise for the frustrating experience you've encountered with this shipment dispute.
To clarify our process: the measurement photos referenced in your case were provided directly to us by Couriers Please, the carrier you selected from our platform. As a comparison service, we facilitate bookings with various courier partners but do not handle the physical measurements or deliveries ourselves.
We understand your disappointment with the additional charges. Our terms and conditions, acknowledged upon sign-up, outline the documentation requirements needed to support disputes in situations like this. While we recognize this process can be challenging, these requirements are designed to ensure we have the necessary evidence to advocate effectively with the carriers on our customers' behalf.
We genuinely wish we could have achieved a different outcome for you.
Your feedback is valuable, and we will use it to continue improving our processes and communication with both customers and carrier partners.
We appreciate you taking the time to share your experience.
Prompt service
Prompt service, always kept up to date with shipping notifications, and very helpful with any enquiries or getting information from the couriers
19 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Rob, Thank you for the fantastic review! We're thrilled to hear our communication and customer service met your expectations. Your feedback means a lot to our team and we appreciate your business.
Thanks for choosing Fast Courier!
Unauthorised billing
Multiple failed pick-ups required cancellation and rebooking. When my last item was finally picked up two weeks later I was issued with a bill for a dimension adjustment of 0.0127 m3 that was not correct... the bag had dimensions published online by retailers so the third party measurements were incorrect. I disputed this but fastcouriers.com.au billed my credit card without my authorization and I'm currently in a bank dispute wasting everyone's time just on principle. I would not recommend using this agent for third party bookings. Poor service, suspect billing practices.
26 mai 2025
Avis spontané
Réponse de Fastcourier
Dear David,
Thank you for your feedback. We apologise for the service disruptions you experienced with pickup scheduling.
Regarding billing adjustments: Our Terms and Conditions, agreed to at time of purchase, clearly state that goods are reweighed/remeasured by courier partners, and customers are liable for charges based on actual depot measurements rather than published dimensions.
AutoPay authorisation for cost adjustments is also outlined in our agreed terms. We encourage all customers to review our Terms and Conditions before booking.
PACKAGE DAMAGED IN TRANSIT BUT THE COURIER DIDNOT BOTHER TO SEND ANY PROOF, Lost and clueless
My first time with the them booked in for a pickup reference no YMKYPDAWRM, but none turned up. Literally waited most day.
CPWTAKG900022100 now my delivery is also delayed indefinitely
After 7 days of delay they have emailed saying the package is damaged in transit. No proof of damage sent. No report about it. I can't even get the claim form completed.
Also claim form is asking for cost price invoice. Why would someone ask for cost price invoice .. sales invoice is sensible...
I have got all photos of my package. Looking to file a suit
12 mai 2025
Avis spontané
Réponse de Fastcourier
Thank you for sharing your experience with us. We sincerely apologise that your scheduled pickup didn't occur as planned.
We've sent an email to the address associated with your booking to address this situation and discuss your options. If you haven't received our email, please check your spam folder or contact us at hello@fastcourier.com.au with your reference number in the subject line.
While we don't operate a call center, our customer service team responds to all emails as quickly as possible. We're committed to finding a solution that meets your delivery needs and restores your confidence in our service.
said 4-7 day delivery. didn’t move for a month.
booked through fastcourier for a shipment from nsw to perth. i was quoted 4-7 day delivery. picked up 29 march. they didn’t even send it out until 22 april. ATROCIOUS delivery time frame
23 avril 2025
Avis spontané
Réponse de Fastcourier
Dear Jo,
Thank you for sharing your experience. We sincerely apologise for the significant delay with your shipment.
While carriers operate within general time windows to maximize operational efficiency, and not all services come with guaranteed timeframes, the delay you experienced is exceptional and concerning.
We're a comparison platform that connects customers with various carriers, and we take the performance of our carrier partners seriously.
If you have not already contacted our customer service team about this issue, we encourage you to reach out with your booking details so we can investigate further with the carrier and address your concerns directly.
We appreciate you bringing this to our attention as it helps us improve our service and hold our carrier partners accountable.
Very easy to pay and schedule pick up.
8 avril 2025
Avis spontané
Réponse de Fastcourier
Thank you for your positive review! We're delighted to hear that you found our payment and pickup scheduling process very easy to use. We work hard to make shipping as simple and hassle-free as possible, so it's rewarding to know we're succeeding in this area. We appreciate you taking the time to share your experience and look forward to serving you again in the future!
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