FAST COURIER WAS GREAT- I've used them before ... BUT... the next choice I made was a big mistake: Team Global Express (First and last time – usually use TNT). After booking and choosing them for a de... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I paid for a next-day courier service, yet four days later my parcel still hasn't even been collected. The service promised bears no resemblance to the service delivered. To make matters worse, my en... Voir plus
L'entreprise a répondu
Fast courier offer the cheapest courier service for the once off pick up and deliver. Just avoid the cheaper ones because they can be a bit unreliable, this is not fast courier's fault. They have grea... Voir plus
When I booked it was supposedly a same day delivery. However, it took 3 days to deliver a small packet from StLeonards to Willoughby, a distance that takes 15mins by car. The company should have... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.
Coordonnées de contact
Suite 3/271 Alfred St N, 2060, North Sydney, Australie
- 0291343889
- hello@fastcourier.com.au
- fastcourier.com.au
3,5
Moyen
382 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
If I could rate 0 stars I would
If I could rate 0 stars I would
Absolutely terrible service. 3 days late from quoted pickup date. Took my freight, held it for 10 days then decided it couldn’t be delivered. Took my money and provided no service. Customer support is next to none.
10 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Brock, We sincerely apologise for the service you experienced with the carrier you selected.
While requested collection dates are what the carriers strive to achieve, due to scheduling and driver availability these are not guaranteed.
Please contact our customer service support online via email so we can escalate this matter and work to resolve the service.
Best regards,
The Fast Courier Team
Goods lost in Port Macquarie depot in…
Goods lost in Port Macquarie depot in transit!!?!!!?
Should have been delivered 3.. 4 days ago
ABSOLUTELY HOPELESS
17 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Peter, We sincerely apologise that your goods were lost at the Port Macquarie depot by the carrier.
Please contact us directly - hello@fastcourier.com.au so we can escalate this matter with the carrier and work to locate your shipment.
Best regards,
The Fast Courier Team
No complaints item arrived and buyers…
No complaints item arrived and buyers were happy
21 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear John, Thank you for the positive feedback! We're pleased to hear your item arrived successfully and that your buyers were happy with the delivery.
We appreciate your business!
Best regards,
The Fast Courier Team
Do not tell your customers that you…
Do not tell your customers that you will collect their parcels from their homes the same day only to collect 3 days later. Big no-no.
8 juillet 2025
Avis spontané
Réponse de Fastcourier
We sincerely apologise for the service failure you experienced with the carrier you selected. Having a 3-day delay when same-day collection was promised is completely unacceptable.
We appreciate you bringing this to our attention and understand your frustration.
Best regards,
The Fast Courier Team
Réponse de Fastcourier
Dear Jack, Thank you for the wonderful review! We're delighted to hear you found our service seamless, fast, and fairly priced.
We appreciate your business!
Best regards,
The Fast Courier Team
Fast and reliable.
10 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Mark, Thank you for the review! We're pleased to hear you found our service fast and reliable.
We appreciate your business!
Best regards,
The Fast Courier Team
Great Service and Value
Picked up within 5 hours once I made my booking; Delivered in 3 working days; really good rates
10 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Wendy, Thank you for the review! We're delighted to hear you experienced such prompt pickup within 5 hours of booking and reliable 3-day delivery, all at competitive rates.
We appreciate your business!
Best regards,
The Fast Courier Team
No communication
The pick up was booked for Monday and nobody called to let me know that they wouldn't come.
I had to call and inform them and rebook another pickup.
A full day wasted, waiting!!!
1 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Tassina, We sincerely apologise for the missed pickup on Monday and the lack of communication from the carrier you selected.
Our carriers do strive to collect as requested; however, sometimes due to uncontrollable variables they fail to meet these schedules, and rebooking by the customer is required as outlined within the booking instructions provided.
We appreciate you bringing this to our attention.
Best regards,
The Fast Courier Team
Very bad experience
Very bad experience. Parcel was picked up a 1 week later from the Brisbane Airport and we needed to pay a storage fee $ 100 a day. Very disappointed and frustrated. Never again!
26 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Monika, We sincerely apologise for the disappointing experience you had with the carrier you selected.
This level of service failure does not meet the standards we expect from our carrier partners, and we appreciate you bringing this serious issue to our attention.
Best regards,
The Fast Courier Team
Dont use these guys
Dont use these guys - excess charges are crazy and will deduct amounts from your account without your permission.
7 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear Customer, Thank you for your feedback regarding the additional charges applied to your shipment.
Post-delivery charges may apply as outlined in our terms and conditions agreed to upon purchase when shipment details are not accurately declared during booking. These adjustments are based on measurements and assessments made by the carrier.
If you believe you have been charged incorrectly, please email hello@fastcourier.com.au to consider the dispute process with the carrier, which we can support you with through.
Best regards,
The Fast Courier Team
Order wasn't collected
Order wasn't collected and wasn't rescheduled to be collected. Booked in on the 18/06/2025, wasnt collected till 24/06/2025 only collected because I rang to check where it was.
Staff standing around waiting for this delivery, Not impressed with the service very slow
17 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Customer, We apologise for the collection delay experienced with the carrier you selected. While we strive to ensure collections occur on the requested date, at times due to driver availability and higher than usual volumes there can be delays.
However, the extended delay and lack of communication in your case was unacceptable and we understand your frustration.
We appreciate your feedback.
Best regards,
The Fast Courier Team
Quicker than expected and perfect condition
Great correspondence from start to finish.
Package arrived within 2 days not 5.
Package was not damaged in any way.
Very impressed as it was transported from Tasmania to Victoria.
Cost was very good too.
Will definitely use them again.
4 juillet 2025
Avis spontané
Réponse de Fastcourier
Dear George, Thank you for the review! We're thrilled to hear about your excellent experience from start to finish, especially with your package arriving in 2 days instead of the expected 5.
We look forward to serving you again!
Best regards,
The Fast Courier Team
Réponse de Fastcourier
Dear Scott, Thank you for the review! We're thrilled to hear you experienced fast pickup and early delivery.
We appreciate your business!
Best regards,
The Fast Courier Team
Absolutely disgusting company
Absolutely disgusting company
Gave the exact measurements of the box, have photos to prove this. They then invoiced and debited me and additional $221 for “wrong size” it wasn’t the wrong size
No contact number, no help. Absolutely disgusted
20 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Toby, We sincerely apologise for your frustration with the additional charges applied from the carrier to your shipment, especially when you provided exact measurements and have photographic evidence.
Please email us directly at hello@fastcourier.com.au to engage with us regarding this matter. We will be happy to support your lodgement of a dispute claim with the carrier to challenge these charges.
We understand how frustrating this situation must be and want to help resolve it for you.
Best regards,
The Fast Courier Team
Réponse de Fastcourier
Dear Ian, Thank you for your review! We're delighted to hear you found our online booking process easy and experienced fast, efficient service.
the courier camethe courier came, didnt have a left for the skid, the skid was small enough to lift by hand but he didnt. another courier didn't turn up. the driver called me 5 days later!!! i had to
the courier came, didnt have a left for the skid, the skid was small enough to lift by hand but he didnt.
another courier didn't turn up. the driver called me 5 days later!!!
i had to call another fedex driver (through my own contacts) from another area to come and collect.
Not only that you guys charge me $95 extra for underweight !!!
what a joke
10 years in the business
I've used you guys twice and twice was a problem
18 juin 2025
Avis spontané
Réponse de Fastcourier
Dear John, We sincerely apologise for the poor experience you had with TNT/FedEx.
Regarding the additional charges, these are applied on advice from the carrier and would only occur if the dimensions measured by the carrier are greater than what was declared during booking, or if additional services were required in the delivery process that weren't selected during booking, as outlined in the terms and conditions.
If you believe these charges are based on incorrect information, please email us (hello@fastcourier.com.au) directly to initiate the dispute process. We support our customers in ensuring the carrier remains honest.
Your feedback is valuable and we will use it to improve our carrier partnerships.
Best regards,
The Fast Courier Team
Extremely Disappointed – Avoid if You Value Accountability
I had a terrible experience with FAST COURIER/ Couriers Please. I sent a fragile item, professionally packed and clearly labelled, yet it arrived damaged. The driver rushed the delivery, got a signature, and left — no time to inspect the parcel. When I raised a claim, I was told the damage “didn’t happen during delivery” simply because the box looked fine and a signature was collected.
Apparently, in their eyes, a signature equals perfect condition — which is absolutely ridiculous. Even after proving the item was unusable and not repairable (failing a Roadworthy Certificate), they denied the claim with no real investigation or fairness.
This company takes zero responsibility for what happens during transit and leaves their customers out of pocket. I will never use FAST COURIER/ Couriers Please again, and I suggest anyone sending valuable or fragile items look elsewhere.
27 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Adil, We sincerely apologise for the terrible experience you had with Couriers Please, the carrier you engaged with through our platform.
Please email us directly (hello@fastcourier.com.au) so we can help escalate a compensation claim through our insurance processes and provide additional support for your situation.
We appreciate you bringing this serious service failure to our attention.
Best regards,
The Fast Courier Team
It took over 2 weeks to have my…
It took over 2 weeks to have my consignment picked up. It is impossible to get hold of the company by phone and the customer service is terrible. I would never use them again.
10 juin 2025
Avis spontané
Réponse de Fastcourier
Dear Fabian, We sincerely apologise for the unacceptable 2-week delay experienced with the carrier you selected for your consignment collection and customer service experience.
Our online support team continuously monitors all channels to ensure customers receive assistance through the appropriate communication methods.
We appreciate your feedback as it helps us identify areas where our service and support processes need improvement.
Best regards,
The Fast Courier Team
While the uplift and drop off was as…
While the uplift and drop off was as expected the retrospective gouging where the package was re assessed and 5x the original estimate charges for is not.
Whatever you might think you gain by doing this you lose in customers who will never deal with you again
26 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Michael, We sincerely apologise for the frustration caused by the retrospective charges applied to your shipment.
To clarify, these adjustment charges are indicated by the carrier's assessment once the shipment is in their hands and out of our control. We understand how disappointing it is to receive charges significantly higher than the original estimate.
This highlights the importance of ensuring all booking information, including dimensions and weights, is entered as accurately as possible during the booking process to provide the most accurate pricing upfront and avoid unexpected adjustments.
We appreciate your feedback and understand your decision not to use our services again.
Best regards,
The Fast Courier Team
Never again....
I sent x2 surfboards all packaged correctly, wrapped and placed in durable travel bags.
Somehow between here and Victoria my brand new board had several major fractures down both rails and a few compression dings on the under side.
After taking photos, I tried to upload onto their website to lodge a claim. Website doesn't work. I tried from phone, laptop and PC but still wont accept uploads of evidence.
I sent an email and was told its not their problem and its a case for freight safe.
Then I was told I didn't notify the company within 48 hours. Which I have all the evidence of failed attempts and email correspondence.
2 months later my case was finally closed and I received absolute bare minimum for compensation for a brand new board that looked like it had been thrown off a cliff.
This company replies very sporadically. Will definitely not be using them in the future.
13 mai 2025
Avis spontané
Réponse de Fastcourier
Dear Jordan, We sincerely apologise for the damage to your surfboards and the frustrating experience you had with the third-party insurer's claims process and website functionality.
While the claims process is handled independently by the insurer, we understand how disappointing the lengthy resolution time and minimal compensation must have been.
We appreciate your detailed feedback and will take this onboard.
Best regards,
The Fast Courier Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.