I would’ve given five stars if there was slightly more bronze color and not as much black, but they are custom-made so I understand the color variations love the fire pit.
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Lisez les avis des autres
Good experience. I don’t know why these fire pits in general are so expensive, but they are. You can get cheap, lightweight ones made out of some kind of fiberglass, but reviews show they’re fragile a... Voir plus
Our fire pit is beautiful & very heavy duty. The fire pit was initially suppose to take about 2 weeks, it took approximately 4.5 to 5 weeks to arrive. Customer Sevice was quick to respond for the mos... Voir plus
Love this fire pit! It was easy to set up and looks great! It’s become the perfect centerpiece for relaxing evenings on my patio and gatherings with family and friends. It’s very heavy so it may be w... Voir plus
4,5
Excellent
134 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11 novembre 2025
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1 novembre 2025
Avis spontané
Products are AMAZING!
Communication was fast, easy and friendly. The packaging was very professional and shipping was fast! Highly recommended!
10 juillet 2025
Avis spontané
Great communication as well as expert…
Great communication as well as expert packaging. Also, quick shipping. Received woodstove in less than a week after placing order. Freight Co was a pleasure to work with and the driver was top notch.
24 octobre 2025
Easy sales, free shipping
Easy sales process. Rayden Ramkisson was friendly and super helpful. His attention to the customer is excellent. He even sent me a form from the manufacturer of the wood stove I purchased so that I could take advantage of a special promotion, and then called me 2 days later to follow up. Although there was a hiccup with the shipping, it was entirely the fault of the shipping company, not Fire Pit Surplus. And for free shipping, it was a hell of a deal.
8 octobre 2025
After years of my wife wanting a fire pit…
We ordered our concrete fire pit and despite the long shipping estimate it showed up significantly ahead of schedule. It was well packed and loaded on a palette, which was 400lbs total. The shipper hung around while we removed the packaging and inspected for damage, but it arrived in perfect condition. Setup was easy and we were up and running in 45 mins including leveling and tearing down the packaging.
The fire pit itself is solid, looks phenomenal, and is a massive positive addition to the ambiance of our patio. Outstanding experience!
9 octobre 2025
Réponse de Firepitsurplus
Thank you for sharing your experience Erik! We're glad everything went smooth.
good people to talk to on the phone
good people to talk to on the phone. They all seemed very nice
5 octobre 2025
Réponse de Firepitsurplus
Thank you so much Dino! Means a lot. We strive to be the best fire pit company out there.
Quick delivery and everything was just…
Quick delivery and everything was just right. Installed and working perfectly!
28 septembre 2025
delivered as promised wind guard and…
delivered as promised wind guard and steel cover for elementi andes fire pit table
2 octobre 2025
Ordering the fire pit was a breeze
Ordering the fire pit was a breeze. I ordered it in Sunday night and Friday morning it was in my backyard! The instructions for receiving the fire pit were so helpful. It’s beautiful and exactly what we wanted.
2 octobre 2025
Great Responsive Customer Service
14 septembre 2025
Delivery was timely and efficient
26 août 2025
Everything turned out perfect!
We wanted to send a final set of pictures showing how amazing everything turned out! The fire pillars and fire pit are perfect and provide us with a great view as well as extending our usability of the swim spa and deck year-round! We couldn't be happier! Thank you for the great products and the excellent support! We'll recommend you to everyone!
1 novembre 2024
Avis spontané
Excellent From Start to Finish
We run a boutique hotel and needed outdoor fire pits that looked great and lasted. Fire Pit Surplus delivered. Their team helped us pick the best models for our space and budget! Highly recommend!
6 août 2025
Avis spontané
Pottery Works 48”…
Super happy with the Pottery Works 48” firebowl in natural concrete with lava rock. The bowl is the centerpiece in our backyard space with seating and side tables surrounding it. Roasting s’mores was the highlight of one of our evenings as well as drinking wine with friends and watching the fire. Customer service was friendly and answered all my concern about installation and weight.
20 août 2025
Avis spontané
Great buying experience
The staff kept in contact throughout the process. They worked with me to schedule delivery around our travel schedule.
Also, it was the best price I found for the Drolet!
Delivery went smoothly and painlessly
15 juillet 2025
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