FirepitsurplusAvis 

134
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I would’ve given five stars if there was slightly more bronze color and not as much black, but they are custom-made so I understand the color variations love the fire pit.

Noté 5 sur 5 étoiles

Good experience. I don’t know why these fire pits in general are so expensive, but they are. You can get cheap, lightweight ones made out of some kind of fiberglass, but reviews show they’re fragile a... Voir plus

Noté 4 sur 5 étoiles

Our fire pit is beautiful & very heavy duty. The fire pit was initially suppose to take about 2 weeks, it took approximately 4.5 to 5 weeks to arrive. Customer Sevice was quick to respond for the mos... Voir plus

Noté 5 sur 5 étoiles

Love this fire pit! It was easy to set up and looks great! It’s become the perfect centerpiece for relaxing evenings on my patio and gatherings with family and friends. It’s very heavy so it may be w... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

134 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,5

Tous les avis

(134)

108 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great online purchase experience.

From the initial selection to the customization to the several follow up emails between customer service and myself, this was a great experience from start to finish. Consistent updates and communication from customer service about progress and shipping, and prompt responses to my inquiries. Delivery driver, while associated with another company, was very polite and helpful. Firepit looks perfect and is exactly what we wanted. Top notch all around! Thank you!

9 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Save yourself the agony of dealing with another absentee internet drop shipper

Fire Pit Surplus is almost assuredly a simple drop shipper. They’ve applied to be a dealer from a number of manufacturers and built a spiffy website, but don’t seem to have much if any actual hands-on experience.

They have an address somewhere in Wyoming. It’s a web host / tech incubator.

The second you sign up or purchase anything from them, they’ll start sending you barrels full of spam email from their “Founder”. As a Founder, she’s completely invisible on the internet, probably because she’s fabricated.

I had a massive run around from this company. I’d never buy anything from them ever again. Instead I walked into a brick and mortar store and ordered the item of interest. They said they hear about this kind of thing all the time in the outdoor supplies and furniture market. I don’t know how you’d go about dealing with any sort of after sales issue with a shadow company.

1 mai 2025
Avis spontané
Logo de Firepitsurplus

Réponse de Firepitsurplus

Hi Damien, this is Tiffany Parra, the owner. I want to assure you that our business is 100% legitimate and transparent. I looked up your name in our system but couldn’t find any orders linked to your information.

I’d be happy to help investigate your order further and improve your experience with us. Since we are an online retailer, if you can provide any order details, I can confirm the validity and assist you promptly.

Looking forward to hearing from you!

Noté 5 sur 5 étoiles

Never recieved it and no follow up…

Just received it today. Thank you

16 juillet 2025
Logo de Firepitsurplus

Réponse de Firepitsurplus

Hi Becky, I just checked your tracking information and it says the order was "delivered" as of an hour ago. Can you please let us know what you are waiting on?

Noté 5 sur 5 étoiles

We installed the Dimplex Ignite XL 74"…

We installed the Dimplex Ignite XL 74" in our living room a few months ago, and honestly, it’s one of the best home upgrades we’ve made. The flame looks surprisingly real — way more convincing than I expected from an electric unit. The Multi-Fire XD® flame effect gives it that warm, natural glow, and I love being able to change the flame color to match the mood or season.
Installation was straightforward (we recessed it into a 2x6 wall), and the edge-to-edge glass gives it a sleek, modern look that really elevates the space. I also appreciate how the controls are hidden — it keeps the design clean. The heat output is impressive too, especially with the Heat Boost feature, which comes in handy on chilly evenings. And when we just want the ambiance without the heat, that’s an option too.
The "ice ember" bed adds a nice sparkle without being too flashy, and it stays cool to the touch, which makes it a safe choice with kids around. Overall, it’s stylish, easy to use, and adds that cozy vibe we were looking for — without the hassle of gas lines or venting.
Highly recommend if you're looking to add both form and function to a room.

5 juillet 2025
Avis spontané
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Réponse de Firepitsurplus

So glad you're enjoying your Dimplex!

Noté 5 sur 5 étoiles

Amazing Support and Fast Shipping

Customer service helped me figure out which fire pit would ship fastest. Got it in a week. Super happy with how it turned out!

20 juin 2025
Avis spontané
Logo de Firepitsurplus

Réponse de Firepitsurplus

Thanks Jimi! We're happy to have assisted you.

Noté 5 sur 5 étoiles

Great experience!

I received a beautiful fire pit from Firepit Surplus. The price was great. Customer was stellar, keeping me informed every step of the way. I had a few questions about different models before ordering and Tiffany was prompt and super helpful. I can't recommend them enough!

1 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Great! Works even in NJ

Great! Works even in NJ
I thought that these propane fire pits were mostly for mansions in California but guess what, they also work great in a regular back yard in NJ. End of the summer when temperature gets lower and we don't feel like starting a wood fire, it's extremely pleasant to press a couple buttons and have a nice fire going while having a drink by the pool. And the dog loves it too. Thanks Tiffany for the quick delivery and good deal.

15 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Fire Pit & Amazing Customer Service!

Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!

13 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Seamless Purchase and Stellar Customer Service!

I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!

1 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

The fireplace came exactly as pictured…

The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!

10 juin 2025
Avis spontané

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