Ford Money Avis 479

Unseriös, mehr ist hier nicht mehr zu sagen, zum Glück ist der Vertrag nicht zustande gekommen.
Die Aussage "mal sehen wie sich der Betrieb entwickelt " Ist bei einer Firma die seit 16 Jahren besteht fehl am Platz . Die Sachbearbeiterin hat scheinbar keine Ahnung.
Viel Glück für die Zukunft mit solch kompetenten Mitarbeitern

Leider eine sehr enttäuschende Erfahrung mit der Ford Bank.

Eine bereits im Oktober 2025 eingegangene Wertminderung aus einem Unfallschaden wurde über sieben Monate lang nicht nachvollziehbar bearbeitet oder kommuniziert. Trotz anwaltlicher Nachfrage erfolgte keine erkennbare Rückmeldung.

Im Mai 2026 erhielt ich plötzlich sechs separate Zahlungsankündigungen sowie eine Sammelnachforderung über insgesamt 1.050 €. Bis heute ist für mich nicht nachvollziehbar, warum die Wertminderung überhaupt mit laufenden Leasingraten verrechnet wurde.

Besonders ärgerlich:

* über Monate keine Kommunikation
* keine Antworten auf Nachfragen
* widersprüchliche bzw. fehlerhafte Adressdaten in den Schreiben
* sechs einzelne Nachforderungen statt einer nachvollziehbaren Abrechnung
* Bearbeitungszeit von über sieben Monaten

Die Forderung als solche wird nicht bestritten. Kritisiert wird die mangelhafte Bearbeitung, die fehlende Kommunikation und die daraus entstandene Situation.

Kundenservice und Prozessqualität leider nicht zufriedenstellend.

My experience with Ford Credit has been extremely disappointing. The process felt unfair and inconsistent, and I was left feeling misled after being told one thing by the inspector and then charged differently afterwards. A minor tyre scuff and bumper mark were treated as major issues, despite being presented as acceptable at the time. Communication was poor, the charges felt excessive, and the whole process lacked transparency. I would not recommend Ford Credit based on my experience.

Funktioniert alles irgendwie nicht richtig. Das Lockangebot mit den höheren Zinsen auf dem Tagesgeld für Neukunden ist OK, das Drumrum funktioniert nicht wirklich.

Das Online-Banking sieht sehr spartanisch aus, ist aber ausreichend.

Echtzeitüberweisungen funktionieren weder ein- noch ausgehend. Damit also Zinsverlust bei Umschichtungen. Andere Banken können das auch auf dem Tagesgeldkonto. Auszahlungen mit Termin gehen auch nicht.

Im Online-Banking wird zwar der Punkt "Tagesgeld auflösen" angeboten, es funktioniert aber nicht:
"Der Auftrag konnte nicht ausgeführt werden. Bitte wenden Sie sich an unser Service-Team."

Wirkt auf mich insgesamt wie Gebastel. Ich bin froh, wenn ich dort weg bin.

Die Ford Money GmbH hatte ohne Vorankündigung mein Konto in der Form gesperrt, dass ich dorthin keine weiteren Gelder mehr zur Anlage überweisen kann.
Es gab in der Postbox der Fordbank eine Nachricht, dass ich die Herkunft meines Anlagebetrages belegen sollte. Dies tat ich, in dem ich einen Kto.-Auszug des vorherigen Anlageinstitutes einreichte und bat um Nachricht, ob dies ausreichen würde. Diese E-Mail wurde bisher nicht in Textform beantwortet. Daher fragte ich täglich bei der Hotline an, die mir keine Auskünfte erteilte und meinte, dass die zust. Fachabteilung sich bei mir melden würde. Fest zugesichert wurde mir ein Anruf für den 04.05.2026. Auch meine gew. Rückrufnummer wurde vereinbart, abgeglichen. Seit knappen 14 Tagen wird so verfahren.
Ich rate jedem Kunden an, dass er sich darüber im Klaren sein sollte, dass die selbstverfassten E-Mail-Nachrichten nicht in dem Portal mehr einsehbar sind. Und ggf. auf dem eigenen PC in einem Dokument verfasst und vorgehalten werden sollten, damit Sie im Rahmen einer Eskalation vorliegen.

Ich bereue es Kunde dort zu sein und einem Familienmitglied die Ford Bank empfohlen zu haben.

I would recommend Ford Bank from rooftop. I have never had a problem. Find their site so easy to navigate and anytime I needed help they were simply amazing which is a rarity today. Another big plus you are not 125th in the queue when you ring, phone answered almost instantly. Couldn't recommend more! Thank you Ford ... keep up the good work!

I have nothing but praise for FORD Money.
I'm 71 years old, not clever with technology, & nervous of making mistakes
I have had to ring several times over the years to ask for help with my ISA
Every time the agent has been patient, easy to speak with, assisted & explained everything in plain English - & the greatest joy of all, is ENGLISH, in England, not a foreign call centre that couldn't care less & jabber unintelligibly off a script making inane "conversation"

I can't access the bank online and therefore can't access my money to pay a deposit. Very frustrating!!!!

ISA transfer, incredibly slow and uncaring about my experience and distress. Ive had accounts with them for over 20 years! This has highlighted how slow and idiotic their isa transfer process is. i opened an isa account to deposit the transfer into - i filled the form in and duly returned it - the transfer had to be manually done as Tembo the transferring business don't do electronic transfers - it took over a week for tembo to apparently receive the request from Ford money - and this only happened because I spent time on expensive phone calls inquiring about the delays - finally Tembo suggested they email the details - i rang ford to suggest this - they emailed and the same day tembo contacted me to say it had been received - after 8 days of waiting within a day the request was completed! Tembo then took 14 days to process it - and again I had to contact them continuously to check - the so called transfer team did not contact me once to confirm the transfer- however by the time I'd got a response ford had closed the isa account I intended to transfer the funds to! Thus causing me considerable stress - I've experienced bad transfers before where money disappears into.obscure accounts - ford closed the account knowing that it was in the the process of being funded via a transfer in! What happens to my money when they do receive - ford have made no attempt to contact me throughout despite my communicated distress. I have told tembo not to send this money unless there us an account to.pay it into! Im a retired individual and do.not need this stress over a process that should be straight forward - after 20 years plus of saving the max under the regs - I'm now going to end my relationship with ford money and advise others to see this as a cautionary tale!

i have invested with Ford Money since they first came on the market they were always competitve but in the last quarter or so there rates are way below those of Tesco bank, RCI bank and Coventry bs all companies that i invest in though not to the extent as with Ford money as unless they re align with the market as all fixed accounts mature then my and my wifes considerable funds will go elsewhere .Plus as others complain their website is poor. In january i advised my maturity instructions only to receive 4 emails saying we have not received your maturity instructions .I phoned to confirm they had and even so they got it wrong.

Beste Bank die ich jemals hatte . Super gute Zinsen

Notified last week that the interest rate on my 'Flexible saver' is falling another 0.25%. This follows a previous 0.25%fall in February. The Bank of England has not lowered rates again in the period, so this is purely to make profits for the bank at the expanse of savers. Rate is now uncompetative in my view

I was already a saver with FordMoney, downloaded app on Android A56, put in my log in details, bang, I was in less than a minute. Set up Passkey, excellent app, see everything what i see on my computer, really dont know what these people are moaning about. EXCELLENT APP get it.

Have found Ford Money fairly easy to deal with. If I have needed telephone assistance when calling have never had to wait long for my call to be answered. Only time I have had trouble on getting something done was recently. The person I spoke to was very helpful and it was own fault that I could not get done what the advisor told me to do to resolve my problem.
Eventually I realised the mistake that I was making and all is well.

Die Bank glänzt nicht gerade durch kurze Bearbeitungszeiten bzw. schnelle Überweisungen, den Kundenservice empfinde ich als mäßig.
Online-Aufträge funktionieren nicht immer, nicht selten erscheint „Der Auftrag konnte nicht ausgeführt werden. Bitte wenden Sie sich an unser Service-Team.“
Ein solches Problem wollte ich über den LiveChat klären, der (es scheint bei der Bank Programm zu sein) nicht funktionierte.
Jedenfalls habe ich durch die gemachten Erfahrungen mein Konto nach wenigen Monaten wieder gekündigt (und warte...warte...warte) auf die Kündigungsbestätigung.

My husband had a life changing accident back in 2021, he had money with then in bonds over the last couple of years, however with life changing injurys things change and he needed to access some funds to access more physio, my husband sent the documents requested which was a invoice for the physio a overdue bill for the physio and a bank statement. They kept saying they had not received the bank statement it took them 2 days to tell him they hadn't received it then they actually received it...
Then after one week today there now saying they want another bank statement which they could of asked for last week, so now my husband has lost is physio and oees him money and they won't let him do a earky withdrawal. It clearly states in there terms and conditions you could have a early settlement for illness etc.
So please don't put your money with them if anything happens as a emergency they won't help, my husband will now detoriate quite quickly without a physio.
So thanks ford money we will never be investing with you ever again

I have had my cash isa with them for 5yrs approx plus another savings acc
everything has been fine until wanted to transfer large amount iwanted to transfer ex amount but they transfered 1k to much to coventry bs because the other 1k was going to a different provider barclays isa because used my allowance this tax year and need to put money in by 30days of acc opening so that was the first error
try to blame me ????
next error which truely is appalling
they told coventry bs only used 7k of allowance which is wrong
then told me 9k used which is also wrong
the actually correct amount is ive used is 20k the full allowance
its a good job i queried it because i could of gone over my allowance by a few thousand
there probably are going to try and blame me for that aswell ??????? but that is impossible
shocking customer service
rang them so many times to discuss the 2 mistakes by THEM and can never sought out onthe phone straight away always have to ring me back 24 hours later so this has been going on for 5days
stll waiting for response regarding allowance error
got to wait till monday now as this a friday
coventry bs told me to raise a complaint to make it offical
i have rang coventry bs just to put them in the picture to whats is going on about allowance error from ford money
i have now transfered over 74 k to other providers
because of there mistakes and will not be using them again

THIS ISNT MY MAIN EXCHANGER, BUT I HAD A SITUATION WHERE I COULDN'T GET MY FUNDS OUT RIGHT AWAY FROM FRONTIER INVEST CORP PLATFORM ACCOUNT. THEIR SUPPORT RECOMMENDED I TRY FORDMONEY.CO.UK TO COMPLETE THE PROCESS. IT WORKED AND I RECEIVED MY FUNDS. IT TOOK TIME BUT THE SUPPORT WAS RESPONSIVE THROUGHOUT.

The Customer Service I received from Ford Money to manage and close accounts held by my late Mother was outstanding. Everyone was compassionate, helpful, did what they said they'd do, and above all UK based and friendly.
I've not personally held accounts with Ford Money, but based on my experience so far I wouldn't hesitate in doing so.

I used to use comparison sites to change my savings account regularly, chasing higher interest. I have stayed with Ford for years now. They are always competitive and they raise interest rates automatically as well as lower them - unlike other savings accounts I have used. I am very satisfied.