Losing our mum was a tough experience for our family and we are so grateful for the kindness and compassion given to us by all the staff at A E Jolliffe. They treated mum with care, dignity and respec... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When I first met Danielle at Lesley Shands she was just so caring. She explained each step of the way and although I was devastated at the loss of my husband, she really did help and made everything... Voir plus
L'entreprise a répondu
Kind and courteous to our needs when mum passed away. Listened to our thoughts and ideas for her funeral, which went very smoothly without a hitch. Both Danni and Natalie were extremely good at listen... Voir plus
L'entreprise a répondu
Exceptional friendly, professional service. All the staff are a credit to the company and they treat everyone with dignity throughout difficult times. A special thank you to Danielle at Lesley Shand C... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Douch Family Funeral Directors is a family-operated, independent funeral home nestled in the heart of Dorset. We have taken pride in serving the community for decades, emphasising the individual needs of every family, offering compassionate support, and delivering personalised funeral services. Our reach extends across key parts of the Dorset region, including Wimborne, Poole, Wareham, Swanage, Corfe Mullen, Blandford, and Ferndown. Each of our branches is independently operated, signifying our commitment to local services while harnessing the strengths of a wider network. Our comprehensive suite of funeral services are designed to meet a variety of needs. From funeral planning and arranging, where we guide families through the challenging process, to providing counsel on unique options such as woodland burials and memorials, we aim to offer diverse choices that respect and celebrate the life of loved ones. We also provide pre-paid funeral plans, offering peace of mind by helping families prepare for the future. Understanding the emotional and financial benefits of pre-planning, we aim to make this process as straightforward and comforting as possible. A cornerstone of our identity is the longstanding tradition of service in Dorset. Some of our independently-operated branches trace their establishment back to the 1800s, demonstrating a heritage of trust and reliability in the community. At Douch Family Funeral Directors, we recognise that not every family wishes for a traditional funeral in a church, crematorium, or burial ground. To accommodate varying preferences, we offer bespoke funeral ceremony rooms as an alternative, providing a more intimate or customisable environment for farewells. Among our facilities, our Ives & Shand Funeral Service in Parkstone, Lesley Shand Funeral Service in Corfe Mullen and Blandford each offer Ceremony Rooms with a capacity for up to 40 people. These serene, welcoming spaces can be personalised to reflect the unique life being celebrated. For larger gatherings, we have recently expanded our facilities with the construction of a ceremony room and catering suite at AE Jolliffe & Son Funeral Directors in Ferndown. With its modern amenities, this venue can comfortably host up to 80 guests. At the heart of our work, Douch Family Funeral Directors strives to offer choices that cater to each family's unique preferences, ensuring that every farewell we arrange is dignified, memorable, and truly representative of the individual being remembered. We are committed to serving the Dorset community with heartfelt professionalism and unwavering dedication.
Douch Family Funeral Directors
Écrit par l'entreprise
- Our Number One Priority is You!
- Douch Family Funeral Directors: Providing Personalised and Compassionate Funeral Services in Dorset. We prioritise your unique needs, offering a variety of services including funeral planning, woodland burials, memorials, and pre-paid funeral plans. Our independently operated branches span across Dorset, offering bespoke ceremony rooms for intimate farewells. Serving the community since the 1800s, we're committed to ensuring every farewell is dignified and memorable. Share your experiences with us on TrustPilot.
Coordonnées de contact
Leigh Road 7, BH21 1AB, Wimborne, Royaume-Uni
- 01202 882936
- review@fcdouch.co.uk
- funeraldirector.co.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The staff were so pleasant and helpful
The staff were so pleasant and helpful
They really go that extra mile in your time of grief
The rooms and whole place is clean tidy and homely
We were always offered drinks when went to see them
Offered advice and were very informative
At Corfe Mullen the staff are absolutely amazing would recommend them to anyone
3 mars 2026
Réponse de Douch Family Funeral Directors
Thank you so much for these lovely words Penny and I am so pleased that you feel well taken care of during this very difficult time. Take care of yourself, stay strong and united. Kind regards. From Danielle and the rest of the team at Lesley Shand Funeral Service.
The whole funeral process was made so…
The whole funeral process was made so much easier than imagined. The staff were caring, patient, good listeners and were kind. Nothing seemed too much. they made each family member feel at ease.
1 avril 2026
Réponse de Douch Family Funeral Directors
Dear Ruth,
Thank you so much for taking the time to share this with us. It means a great deal to know that our team made things easier during such a difficult time, and that every family member felt at ease. Thank you again for choosing Douch Family Funeral Directors.
Kind regards,
Nick Douch
A kind and caring company
What a caring and considerate company. They made the whole experience much easier.
Even last minute changes were no bother. I can't thank them enough for making my father's final send off as lovely as it could be.
23 mars 2026
Réponse de Douch Family Funeral Directors
Dear Kate,
Thank you so much for your kind words.
It truly means a great deal to us that we could support you during such a difficult time.
We’re glad we were able to help make everything a little easier for you all.
Please don’t hesitate to reach out if we can be of any further support,
Kind regards. From Elise and the rest of the team at James Smith Funeral Directors
Fitting send off to Mum
Kerry and the rest of the team were very professional and attentive.
We we're kept informed about all aspects of the final farewell to Mum.
Thank you.
13 mars 2026
Réponse de Douch Family Funeral Directors
Dear Graham
Thank you for your review, it has been my privilege to guide and support you all through this difficult time.
Kind regards. From Kerry and the rest of the team at A E Jolliffe & Son.
Incredible team at James Smith!
Everyone at James Smith was absolutely incredible. Their kindness, compassion and support was second to none, and greatly appreciated at such a difficult time. Elise took care of everything and guided us through the arrangements with sincerity and understanding. Nothing was too much trouble. They took our worries away and the day ran beautifully.
3 mars 2026
Réponse de Douch Family Funeral Directors
Dear Angie,
Thank you so much for your incredibly kind words.
It truly means more than I can say to know that we were able to support you and your family during such a difficult and emotional time.
As a team it was our honour and privilege to take care of Dave, our wonderful friend and colleague.
Thank you again for placing your trust in me.
With my warmest regards.
From Elise and the James Smith Team
We really can’t thank Adrian and the…
We really can’t thank Adrian and the team enough for the beautiful and personal funeral they provided. Nothing was too much, and every request we made was met with such kindness. To everybody involved, from bringing my loved one into care, to the bearers on the day, thank you. As a family we are extremely grateful.
2 mars 2026
Réponse de Douch Family Funeral Directors
Taylor-Jade, thank you for your kind words, it truly means a great deal that you took the time to share them.
We were honoured to support you, your family, and your dear loved one, and we’re pleased that every aspect of the arrangements felt right for you. Holding the service in your local church provided a special way to remember them and say your goodbyes.
Kindest regards,
Adrian and everyone at AE Jolliffe & Son
Memorable day
Kerry from the company made a difficult time easy to cope with from start to finish, nothing was too much trouble and the service in the Sheila Kendrick suite was so perfect and the service by Berni Martin just so personal to us
27 février 2026
Réponse de Douch Family Funeral Directors
Thank you for your lovely feedback, it has been a privilege to support you during this difficult time.
We are so pleased that the service in the Sheila Kendrick Ceremony Room provided such a fitting and personal setting, and that Berni Martin’s service felt just right for you.
Kindest regards,
Kerry and everyone at AE Jolliffe & Son
Réponse de Douch Family Funeral Directors
Dear Maggie,
Thank you for taking the time to leave a review. It was a real pleasure to help arrange your mother's funeral. Kind regards. From Ollie and the rest of the team at Albert Marsh Funeral Directors
Douch family funeral directors, the caring touch
From the moment my mum sadly left us, they were compassionate, helpful and guided me through the next steps. We used their facilities for the funeral service which was a perfect why to say goodbye to mum.
27 janvier 2026
Réponse de Douch Family Funeral Directors
Thank you so much for your kind words.
We were honoured to support you in saying goodbye to your loved one. We’re pleased that our onsite ceremony room provided a personal setting that felt right for you, and hope being able to gather there afterwards for refreshments made it easier to continue sharing memories together.
Many thanks,
Adrian, Helen and everyone at AE Jolliffe & Son
They are so caring and understand the…
They are so caring and understand the loss. I feel comfortable with kerry and she did everything ..
It is so so ease to sort everything and no pressure.. i like the place and so calm
3 mars 2026
Réponse de Douch Family Funeral Directors
Dear Vicki, thank you for your lovely review.
It has been my privilege to look after
You and your family through this very
difficult time.
Kindest Regards from Kerry and the rest of the team at A E Jolliffe & Son.
Réponse de Douch Family Funeral Directors
Thank you, Sharon for taking the time to leave this lovely review, and most importantly for entrusting Mustafa into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Kind regards. From Peter and the team at Lesley Shand Funeral Service.
In the best hands
I couldn't have wished for a better send-off for my mother-in-law last month. The company were sensitive to our every need, we're kind, professional and well worth considering for funeral plans and even just an informal chat about what you want at the end.
27 février 2026
Réponse de Douch Family Funeral Directors
Many thanks for taking the time to leave such a kind review. I am pleased to hear we were able to provide a fitting funeral service for your Mother in Law and that we were able to offer support throughout. Kind Regards. From Gemma and the team at Albert Marsh Funeral Directors
A friendly and caring family business..
Peter Short was extremely helpful and alleviated my concerns about the arrangements. He also made some really good suggestions regarding accommodation for my family during the process. I would not hesitate in recommending this friendly and caring family Funeral Director.
23 février 2026
Réponse de Douch Family Funeral Directors
Thank you, Susie for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
Personal service
Marcella took such wonderful care of us when my husband passed away, nothing was too much trouble and she is just so lovely. The service was very personal and my husband was treated with care and dignity throughout.
5 février 2026
Réponse de Douch Family Funeral Directors
Dear Pat,
Thank you so much for your kind and lovely words, they really mean the world to me. I’m so glad I could support you during such a difficult time. It was truly an honour to look after your husband and to help in any way I could. Knowing you felt cared for and supported means everything. Sending you my warmest wishes. From Marcella and the rest of the team at Ives & Shand Funeral Service.
Overall I was not at all impressed
Overall I was not at all impressed. It was my father’s choice to use your firm, as my mother’s funeral back in 1999 was with Smalls.
I felt the initial welcome was far from correct given the circumstances. Young people's talk is not appropriate for older people arranging funerals.
There was no structure to the meeting, nothing was shown to us. There was no reference to all the documents I had been sent, which were difficult to go through on my iPad. The only way to access the coffin choice was at home, through a tiny blue word in the covering email, no attachment. The only item to look through was the flower arrangement book.
I helped arrange my aunt’s funeral back in September, with another funeral director. We left their premises with all the payment details written out and totalled. We felt everything was in place. I had to chase to get this information from yourselves. None of this arrived on headed paper, in the email. There was a blank page of headed paper at the beginning of the letter.
The initial wording for the notice in the newspapers was ghastly and impersonal. No attempt had been made to find anything out about my father at the initial meeting. I was disappointed that no contact was made to discuss the cost of the advertisements, considering the high costs. The local one was placed twice.
With regard to the order of service, It was far too busy, with too much information (some of it irrelevant) squashed onto the front page. Then with two blank pages, inside the front and back pages. The initial layout and version two left a lot to be desired. There appear to be no appreciation of reasonable, sensibly spaced layout.
The funeral itself on the day seemed to go well.
2 février 2026
Réponse de Douch Family Funeral Directors
Thank you for taking the time to share your feedback. I was sorry to read that parts of your experience did not meet the standard we aim to provide, although I am pleased to hear that the funeral itself went well on the day.
We take comments like yours very seriously and have reviewed this internally with the team involved to ensure we understand what happened and where communication could have been clearer.
I have written to you directly to discuss your concerns in more detail, as we would always welcome the opportunity to speak with you and address any outstanding points.
Kind regards,
Nick Douch
Managing Director
Réponse de Douch Family Funeral Directors
Dear Ian,
Thank you for taking the time to review our services. It means a great deal to us to know that our team could provide caring and compassionate support during such a difficult time.
We wish you the best for the future. Kind regards. From Elise and the rest of the team at James Smith Funeral Directors.
Peter Short and his team.
Peter Short and his team were fantastic, nothing was any trouble, we were treated with respect, and all our wishes were followed through, highly recommend the Blandford team.
18 février 2026
Réponse de Douch Family Funeral Directors
Thank you, Terry for taking the time to leave this lovely review, and most importantly for entrusting Mum into our care and allowing me to take care of the arrangements for you. It was a privilege to look after you and your family. Best wishes. From Peter and the team at Lesley Shand Funeral Service.
David Peter
David Peter - Service and Burial.
It was the kindness and anticipation of everything I would need for the service and burial of my beloved husband David Peter. From start to finish Adrian and all the girls at the Ferndown branch made me feel secure and cared for at such a desperately sad time in my life.
Marna Williams.
18 février 2026
Réponse de Douch Family Funeral Directors
Dear Marna, thank you for your lovely review after the funeral of your dear late husband. We are glad you felt supported throughout the arrangement of the service, and that we were able to acknowledge Peter’s love of dance in his funeral service. Kind regards. From Adrian, Helen, Jedda and the rest of the team at A E Jolliffe & Son.
Fantastic service from Marcella I…
Fantastic service from Marcella I couldn’t have asked any more. Sympathy empathy and total understanding at a very stressful snd difficult time she is an absolute credit to your company
13 février 2026
Réponse de Douch Family Funeral Directors
Dear Sheila,
Thank you so much for your lovely words. It really means a great deal to me that you took the time to share this. I feel very privileged to have been able to help and support you during such a difficult time.
Your kindness is truly appreciated and your feedback means a lot. Kind regards. From
Marcella & the rest of the team at Ives & Shand Funeral Service.
We could not fault the service we…
We could not fault the service we received from all the staff at A E Jolliffe . They showed us compassion and respect with all the processes of arranging everything for our loved one .
12 février 2026
Réponse de Douch Family Funeral Directors
Dear Jean, thank you for such a lovely review. It was our privilege to look after you and your family in saying goodbye to your loved one. Holding the memorial service and refreshments in our ceremony room after the funeral was the perfect space to say goodbye, personal and intimate. Kindest regards. From Adrian, Helen, Debbie and the rest of the team at A E Jolliffe & Son.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.